Restaurant (Cheltenham)
Cheltenham, Gloucestershire
Role Overview The Food & Beverage Manager is responsible for the overall management and performance of all F&B operations within the hotel. This includes delivering exceptional guest experiences, driving revenue and profitability, ensuring high standards of service, and leading and developing a high-performing team. The role requires a strong, hands on leader who leads by example and ensures all operations run smoothly in line with company standards. Key Responsibilities Operations & Service Excellence Oversee the day-to-day operations of all F&B outlets including restaurant, bar, events, and room service Ensure all Standard Operating Procedures (SOPs) are implemented and consistently followed Maintain exceptional service standards, presentation, and cleanliness across all areas Lead by example with a strong presence on the floor during service periods Guest Experience & Satisfaction Ensure every guest receives a high-quality and memorable dining experience Handle guest feedback and complaints professionally and efficiently Monitor guest satisfaction scores and implement improvements where needed Drive a culture of excellence and guest-focused service within the team Leadership & Team Development Recruit, train, and develop F&B team members, supervisors, and managers Create a positive and productive working environment Set clear expectations, conduct regular performance reviews, and provide coaching Ensure effective communication within the department and across the hotel Manage staff rotas in line with business needs and labour budgets Financial & Commercial Management Manage departmental budgets, forecasts, and financial performance Drive revenue growth through upselling, promotions, and innovative offerings Monitor costs including payroll, purchasing, and wastage Analyse financial reports and take corrective actions where necessary Work closely with Sales & Marketing to develop packages and increase business Health, Safety & Compliance Ensure full compliance with Health & Safety, Food Safety, and licensing regulations Maintain high hygiene standards in line with company and legal requirements Ensure all incidents are reported and managed according to procedures Lead and support audits and ensure all action points are completed Events & Revenue Growth Oversee delivery of conferences, banqueting, and special events Ensure seamless coordination between departments for all events Identify opportunities to grow F&B revenue and enhance guest offerings Skills & Experience Required Proven experience in an F&B Manager or similar leadership role Strong knowledge of restaurant, bar, and events operations Excellent leadership, communication, and organisational skills Strong financial and commercial awareness Ability to work under pressure in a fast-paced environment Passion for delivering exceptional guest service Personal Attributes Hands on leader who leads by example Highly motivated, proactive, and solution focused Strong attention to detail and high standards Excellent people management and team building skills Passionate about hospitality and guest experience
Role Overview The Food & Beverage Manager is responsible for the overall management and performance of all F&B operations within the hotel. This includes delivering exceptional guest experiences, driving revenue and profitability, ensuring high standards of service, and leading and developing a high-performing team. The role requires a strong, hands on leader who leads by example and ensures all operations run smoothly in line with company standards. Key Responsibilities Operations & Service Excellence Oversee the day-to-day operations of all F&B outlets including restaurant, bar, events, and room service Ensure all Standard Operating Procedures (SOPs) are implemented and consistently followed Maintain exceptional service standards, presentation, and cleanliness across all areas Lead by example with a strong presence on the floor during service periods Guest Experience & Satisfaction Ensure every guest receives a high-quality and memorable dining experience Handle guest feedback and complaints professionally and efficiently Monitor guest satisfaction scores and implement improvements where needed Drive a culture of excellence and guest-focused service within the team Leadership & Team Development Recruit, train, and develop F&B team members, supervisors, and managers Create a positive and productive working environment Set clear expectations, conduct regular performance reviews, and provide coaching Ensure effective communication within the department and across the hotel Manage staff rotas in line with business needs and labour budgets Financial & Commercial Management Manage departmental budgets, forecasts, and financial performance Drive revenue growth through upselling, promotions, and innovative offerings Monitor costs including payroll, purchasing, and wastage Analyse financial reports and take corrective actions where necessary Work closely with Sales & Marketing to develop packages and increase business Health, Safety & Compliance Ensure full compliance with Health & Safety, Food Safety, and licensing regulations Maintain high hygiene standards in line with company and legal requirements Ensure all incidents are reported and managed according to procedures Lead and support audits and ensure all action points are completed Events & Revenue Growth Oversee delivery of conferences, banqueting, and special events Ensure seamless coordination between departments for all events Identify opportunities to grow F&B revenue and enhance guest offerings Skills & Experience Required Proven experience in an F&B Manager or similar leadership role Strong knowledge of restaurant, bar, and events operations Excellent leadership, communication, and organisational skills Strong financial and commercial awareness Ability to work under pressure in a fast-paced environment Passion for delivering exceptional guest service Personal Attributes Hands on leader who leads by example Highly motivated, proactive, and solution focused Strong attention to detail and high standards Excellent people management and team building skills Passionate about hospitality and guest experience