Oakley Recruitment is working in partnership with an expanding organisation based in Coventry. This is an excellent opportunity to join the team as an Administrator on a full-time ongoing temporary basis Culture and Environment You will be joining a busy, deadline-driven environment where teamwork is essential. The department works at pace, particularly during peak periods, so you will need to be adaptable, organised and comfortable changing priorities when required. Our client offers a collaborative and fast-paced environment where accuracy, accountability, and continuous improvement are highly valued. This is a business that encourages professional growth, cross-functional collaboration, and proactive thinking, within a supportive hybrid working environment. Personality This is a fantastic opportunity for an experienced Administrator who enjoys working in a varied role, managing multiple priorities and taking ownership of their workload. We are looking for a highly organised and proactive individual who ithrives working in a busy environment where priorities can change throughout the day. Reward Temporary on going (phone number removed) hours per week Hybrid available 3 days from home 2 days in office Free parking Job Role: Managing and progressing orders Reviewing documentation, identifying missing or incorrect information and taking appropriate action Processing and checking information accurately in line with internal procedures and deadlines Managing shared mailboxes and responding to queries from customers and external partners Proactively chasing outstanding documentation to prevent unnecessary delays Liaising with internal departments and external stakeholders to resolve queries Investigating system errors and coordinating with relevant teams to resolve issues Maintaining accurate system records, trackers and error logs Producing and updating daily reports using Excel Identifying potential delays or issues and escalating these where appropriate Supporting colleagues with wider team responsibilities Ensuring administration is completed accurately and within agreed service levels Skills and experience: Previous operations, administration or customer service experience Strong Excel skills Excellent attention to detail and a high level of accuracy Strong organisational and time-management skills The ability to confidently manage multiple priorities Clear and professional written and verbal communication skills A proactive, solution-focused approach to resolving problems The ability to work effectively under pressure and meet tight deadlines Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Sep 17, 2026
Seasonal
Oakley Recruitment is working in partnership with an expanding organisation based in Coventry. This is an excellent opportunity to join the team as an Administrator on a full-time ongoing temporary basis Culture and Environment You will be joining a busy, deadline-driven environment where teamwork is essential. The department works at pace, particularly during peak periods, so you will need to be adaptable, organised and comfortable changing priorities when required. Our client offers a collaborative and fast-paced environment where accuracy, accountability, and continuous improvement are highly valued. This is a business that encourages professional growth, cross-functional collaboration, and proactive thinking, within a supportive hybrid working environment. Personality This is a fantastic opportunity for an experienced Administrator who enjoys working in a varied role, managing multiple priorities and taking ownership of their workload. We are looking for a highly organised and proactive individual who ithrives working in a busy environment where priorities can change throughout the day. Reward Temporary on going (phone number removed) hours per week Hybrid available 3 days from home 2 days in office Free parking Job Role: Managing and progressing orders Reviewing documentation, identifying missing or incorrect information and taking appropriate action Processing and checking information accurately in line with internal procedures and deadlines Managing shared mailboxes and responding to queries from customers and external partners Proactively chasing outstanding documentation to prevent unnecessary delays Liaising with internal departments and external stakeholders to resolve queries Investigating system errors and coordinating with relevant teams to resolve issues Maintaining accurate system records, trackers and error logs Producing and updating daily reports using Excel Identifying potential delays or issues and escalating these where appropriate Supporting colleagues with wider team responsibilities Ensuring administration is completed accurately and within agreed service levels Skills and experience: Previous operations, administration or customer service experience Strong Excel skills Excellent attention to detail and a high level of accuracy Strong organisational and time-management skills The ability to confidently manage multiple priorities Clear and professional written and verbal communication skills A proactive, solution-focused approach to resolving problems The ability to work effectively under pressure and meet tight deadlines Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join their team as an Outbound Customer Advisor on a full-time temporary to permanent basis, with full training provided and the opportunity to earn an average of £1,000 £1,500 commission per month. Looking for a role where your personality, confidence and hard work can genuinely increase what you earn? This is a fantastic opportunity for someone looking to build a career within a professional office environment. Previous experience in a similar role is welcomed, but we re also keen to hear from graduates or individuals with strong transferable skills from retail, hospitality or other customer-focused environments. Culture and Environment Our client has created a warm, friendly and welcoming environment where people are encouraged to work hard, achieve results and enjoy being part of the team. The lively, open-plan office creates a collaborative atmosphere, with colleagues working closely together in a fast-paced environment. It s a professional but personable workplace where attitude and ambition are valued. You ll receive full training and ongoing support to give you the knowledge and confidence to succeed, with strong performance recognised through an attractive monthly commission structure. This is a great opportunity to step into a corporate environment, develop your commercial experience and build a longer-term career within a growing organisation. Personality You ll be a confident, energetic and personable individual who enjoys speaking with people and isn t afraid to pick up the phone. Naturally motivated and driven to succeed, you ll enjoy working towards results and will be excited by the opportunity to increase your monthly earnings through commission. You ll be resilient enough to handle challenging conversations while having the emotional intelligence to know when a more understanding approach is needed. You ll make a positive first impression, build rapport naturally and bring enthusiasm and professionalism to every conversation. Most importantly, you ll be someone who wants to work hard, develop and make the most of the opportunity in front of you. Package and Benefits Average monthly commission of £1,000 £1,500 Full training provided 37.5 hours per week Monday to Friday, 9:00am 5:00pm One day per week 9:00am 5:30pm Option to buy or sell up to 5 additional days of holiday Gifted birthday holiday day Up to 2 paid volunteering days per year Death in service benefit at 2x annual salary Discounted gym memberships Free parking Fresh fruit delivered to the office daily Job Role Making outbound calls to business customers to discuss outstanding debt Speaking with customers to understand individual circumstances and supporting the collection of outstanding payments Building positive rapport and maintaining professional relationships with business customers Handling potentially sensitive conversations confidently while balancing empathy with assertiveness Negotiating appropriate outcomes and working towards successful resolutions Sending emails and relevant correspondence and following up with customers where required Updating and maintaining accurate information on the internal database Managing customer queries professionally and working closely with the wider team to support account activity Skills and Experience Demonstrating previous experience within a similar role or possessing strong transferable customer service skills from retail, hospitality or another customer-focused environment Possessing excellent verbal communication skills with the confidence to engage with customers over the telephone Demonstrating strong negotiation skills with the ability to balance empathy and assertiveness Building rapport naturally and creating a positive first impression Demonstrating resilience and remaining professional during challenging or sensitive conversations Possessing strong organisational, problem-solving and time-management skills Maintaining professionalism across all forms of communication Demonstrating a positive, enthusiastic and self-motivated approach Being driven to achieve results and motivated by the opportunity to earn additional commission If you re ready to take your customer service skills into a professional office environment, build your experience and have the opportunity to significantly increase your earnings, we d love to hear from you. Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Sep 17, 2026
Seasonal
Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join their team as an Outbound Customer Advisor on a full-time temporary to permanent basis, with full training provided and the opportunity to earn an average of £1,000 £1,500 commission per month. Looking for a role where your personality, confidence and hard work can genuinely increase what you earn? This is a fantastic opportunity for someone looking to build a career within a professional office environment. Previous experience in a similar role is welcomed, but we re also keen to hear from graduates or individuals with strong transferable skills from retail, hospitality or other customer-focused environments. Culture and Environment Our client has created a warm, friendly and welcoming environment where people are encouraged to work hard, achieve results and enjoy being part of the team. The lively, open-plan office creates a collaborative atmosphere, with colleagues working closely together in a fast-paced environment. It s a professional but personable workplace where attitude and ambition are valued. You ll receive full training and ongoing support to give you the knowledge and confidence to succeed, with strong performance recognised through an attractive monthly commission structure. This is a great opportunity to step into a corporate environment, develop your commercial experience and build a longer-term career within a growing organisation. Personality You ll be a confident, energetic and personable individual who enjoys speaking with people and isn t afraid to pick up the phone. Naturally motivated and driven to succeed, you ll enjoy working towards results and will be excited by the opportunity to increase your monthly earnings through commission. You ll be resilient enough to handle challenging conversations while having the emotional intelligence to know when a more understanding approach is needed. You ll make a positive first impression, build rapport naturally and bring enthusiasm and professionalism to every conversation. Most importantly, you ll be someone who wants to work hard, develop and make the most of the opportunity in front of you. Package and Benefits Average monthly commission of £1,000 £1,500 Full training provided 37.5 hours per week Monday to Friday, 9:00am 5:00pm One day per week 9:00am 5:30pm Option to buy or sell up to 5 additional days of holiday Gifted birthday holiday day Up to 2 paid volunteering days per year Death in service benefit at 2x annual salary Discounted gym memberships Free parking Fresh fruit delivered to the office daily Job Role Making outbound calls to business customers to discuss outstanding debt Speaking with customers to understand individual circumstances and supporting the collection of outstanding payments Building positive rapport and maintaining professional relationships with business customers Handling potentially sensitive conversations confidently while balancing empathy with assertiveness Negotiating appropriate outcomes and working towards successful resolutions Sending emails and relevant correspondence and following up with customers where required Updating and maintaining accurate information on the internal database Managing customer queries professionally and working closely with the wider team to support account activity Skills and Experience Demonstrating previous experience within a similar role or possessing strong transferable customer service skills from retail, hospitality or another customer-focused environment Possessing excellent verbal communication skills with the confidence to engage with customers over the telephone Demonstrating strong negotiation skills with the ability to balance empathy and assertiveness Building rapport naturally and creating a positive first impression Demonstrating resilience and remaining professional during challenging or sensitive conversations Possessing strong organisational, problem-solving and time-management skills Maintaining professionalism across all forms of communication Demonstrating a positive, enthusiastic and self-motivated approach Being driven to achieve results and motivated by the opportunity to earn additional commission If you re ready to take your customer service skills into a professional office environment, build your experience and have the opportunity to significantly increase your earnings, we d love to hear from you. Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Receptionist Returns Coordinator on a full-time permanent basis. Culture and Environment Our client is a progressive and fast-evolving business with ambitious growth plans and a clear vision for the future. Operating within a dynamic and ever-changing environment, they encourage innovation, accountability and forward-thinking at every level. You will be joining a vibrant and supportive team where collaboration is valued and success is shared. The business is committed to developing its people, providing structured training and ongoing support to ensure individuals have the tools and confidence to thrive and progress. The workspace itself reflects the energy of the organisation, modern, contemporary and thoughtfully designed to create an inspiring environment to work in. It is a fantastic space to be part of, where high standards, teamwork and growth go hand in hand. Personality You ll be a personable, professional and highly organised individual who enjoys a varied role where no two parts of the day are quite the same. As a key first point of contact for the business, you ll be confident communicating with visitors, customers and colleagues while creating a welcoming and professional impression. You ll be adaptable and able to prioritise between reception and administrative responsibilities, using your initiative to resolve queries and keep things moving. With excellent attention to detail, you ll be comfortable working independently while also being a supportive and reliable member of the wider team. Package and benefits Monday to Friday (40hrs a week) 9:30-5:30pm Pension 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year Healthcare All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues. On completion of the 6-month probationary period, healthcare cash plan is available Holiday Entitlement 23 days holiday plus 8 statutory bank holidays. After 3 years service this increases to 24 days plus BH and at 6 years service it increases again to a maximum of 25 days plus BH. After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation. Life Assurance 2x annual salary Free onsite parking Incredible core company values Job Role: Managing returns administration, including processing debit notes, credits and supporting documentation through internal and ERP systems Monitoring the returns inbox, investigating queries and regularly following up on outstanding returns and debits Liaising with carriers, Customer Service, Quality, Credit Control and Sales teams to resolve returns, delivery and invoice-related queries Acting as the first point of contact for visitors and managing the reception area to provide a professional and welcoming experience Managing a busy multi-line switchboard, directing inbound calls and taking messages where required Processing post, scanning and validating documentation and maintaining accurate administrative records Supporting general office administration, including meeting room preparation, refreshments and wider Customer Service requirements Skills and experience: Demonstrating previous experience within a customer service or administrative role Possessing previous reception or front-of-house experience would be advantageous Demonstrating excellent verbal and written communication skills with a professional and personable approach Managing workloads independently while prioritising effectively across varied responsibilities Possessing strong administration and data entry skills with excellent attention to detail and accuracy Using Outlook and Excel confidently, with experience of Sage or a similar ERP system Demonstrating flexibility, initiative and a willingness to support customers, colleagues and the wider business Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Sep 17, 2026
Full time
Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Receptionist Returns Coordinator on a full-time permanent basis. Culture and Environment Our client is a progressive and fast-evolving business with ambitious growth plans and a clear vision for the future. Operating within a dynamic and ever-changing environment, they encourage innovation, accountability and forward-thinking at every level. You will be joining a vibrant and supportive team where collaboration is valued and success is shared. The business is committed to developing its people, providing structured training and ongoing support to ensure individuals have the tools and confidence to thrive and progress. The workspace itself reflects the energy of the organisation, modern, contemporary and thoughtfully designed to create an inspiring environment to work in. It is a fantastic space to be part of, where high standards, teamwork and growth go hand in hand. Personality You ll be a personable, professional and highly organised individual who enjoys a varied role where no two parts of the day are quite the same. As a key first point of contact for the business, you ll be confident communicating with visitors, customers and colleagues while creating a welcoming and professional impression. You ll be adaptable and able to prioritise between reception and administrative responsibilities, using your initiative to resolve queries and keep things moving. With excellent attention to detail, you ll be comfortable working independently while also being a supportive and reliable member of the wider team. Package and benefits Monday to Friday (40hrs a week) 9:30-5:30pm Pension 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year Healthcare All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues. On completion of the 6-month probationary period, healthcare cash plan is available Holiday Entitlement 23 days holiday plus 8 statutory bank holidays. After 3 years service this increases to 24 days plus BH and at 6 years service it increases again to a maximum of 25 days plus BH. After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation. Life Assurance 2x annual salary Free onsite parking Incredible core company values Job Role: Managing returns administration, including processing debit notes, credits and supporting documentation through internal and ERP systems Monitoring the returns inbox, investigating queries and regularly following up on outstanding returns and debits Liaising with carriers, Customer Service, Quality, Credit Control and Sales teams to resolve returns, delivery and invoice-related queries Acting as the first point of contact for visitors and managing the reception area to provide a professional and welcoming experience Managing a busy multi-line switchboard, directing inbound calls and taking messages where required Processing post, scanning and validating documentation and maintaining accurate administrative records Supporting general office administration, including meeting room preparation, refreshments and wider Customer Service requirements Skills and experience: Demonstrating previous experience within a customer service or administrative role Possessing previous reception or front-of-house experience would be advantageous Demonstrating excellent verbal and written communication skills with a professional and personable approach Managing workloads independently while prioritising effectively across varied responsibilities Possessing strong administration and data entry skills with excellent attention to detail and accuracy Using Outlook and Excel confidently, with experience of Sage or a similar ERP system Demonstrating flexibility, initiative and a willingness to support customers, colleagues and the wider business Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Oakley Recruitment is working in exclusive partnership with an evolving, dynamic organisation who are forward thinking and the market leader in their space. This is an excellent opportunity to join the team as an Account Manager on a full time permanent basis. This role offers hybrid working. Culture and Environment Our client s culture is fast-paced, dynamic and forward-thinking. The environment is supportive, collaborative and energetic, with a modern open-plan office and a fun, welcoming atmosphere. Colleagues are highly knowledgeable within their field and are passionate about supporting and developing new team members throughout their journey. Personality You will possess excellent relationship-building skills, be commercially aware and driven to achieve realistic targets while contributing to the wider sales and marketing strategy of the business. In addition, you will have a strong analytical mindset and feel confident using MS Excel on a daily basis to an intermediate to advanced level. You will be technically capable, with the ability to pick up new systems and processes quickly and efficiently. Reward Up to £40,000k basic salary + bonus OTE £50,000k Monday Friday 37.5 hours per week, 8.45-5pm with an early finish 4pm Friday Hybrid working 3 days working in the office 2 days WFH Incentives and team days Opportunity to be part of an exciting and growing team 25 days holiday plus 8 bank holidays Parking available Pension Job Role: Managing relationships with internal stakeholders and external clients Managing an existing portfolio of up to 20 key accounts Maximising opportunities within each account to ensure products achieve optimum market performance and return Analysing sales trends and market performance to identify opportunities for growth and improvement Monitoring and managing daily account performance Managing sales analysis, forecasting and commercial reporting Supporting and coordinating product launches across key accounts Skills and experience: Proven experience in a similar role Strong relationship-building and interpersonal skills Excellent communication and negotiation abilities Analytically minded with strong MS Excel skills Self-motivated, target-driven and commercially aware Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Sep 16, 2026
Contractor
Oakley Recruitment is working in exclusive partnership with an evolving, dynamic organisation who are forward thinking and the market leader in their space. This is an excellent opportunity to join the team as an Account Manager on a full time permanent basis. This role offers hybrid working. Culture and Environment Our client s culture is fast-paced, dynamic and forward-thinking. The environment is supportive, collaborative and energetic, with a modern open-plan office and a fun, welcoming atmosphere. Colleagues are highly knowledgeable within their field and are passionate about supporting and developing new team members throughout their journey. Personality You will possess excellent relationship-building skills, be commercially aware and driven to achieve realistic targets while contributing to the wider sales and marketing strategy of the business. In addition, you will have a strong analytical mindset and feel confident using MS Excel on a daily basis to an intermediate to advanced level. You will be technically capable, with the ability to pick up new systems and processes quickly and efficiently. Reward Up to £40,000k basic salary + bonus OTE £50,000k Monday Friday 37.5 hours per week, 8.45-5pm with an early finish 4pm Friday Hybrid working 3 days working in the office 2 days WFH Incentives and team days Opportunity to be part of an exciting and growing team 25 days holiday plus 8 bank holidays Parking available Pension Job Role: Managing relationships with internal stakeholders and external clients Managing an existing portfolio of up to 20 key accounts Maximising opportunities within each account to ensure products achieve optimum market performance and return Analysing sales trends and market performance to identify opportunities for growth and improvement Monitoring and managing daily account performance Managing sales analysis, forecasting and commercial reporting Supporting and coordinating product launches across key accounts Skills and experience: Proven experience in a similar role Strong relationship-building and interpersonal skills Excellent communication and negotiation abilities Analytically minded with strong MS Excel skills Self-motivated, target-driven and commercially aware Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a IT Helpdesk Technician on a full-time permanent basis. Culture and Environment Our client is a progressive and fast-evolving business with ambitious growth plans and a clear vision for the future. Operating within a dynamic and ever-changing environment, they encourage innovation, accountability and forward-thinking at every level. You will be joining a vibrant and supportive team where collaboration is valued and success is shared. The business is committed to developing its people, providing structured training and ongoing support to ensure individuals have the tools and confidence to thrive and progress. The workspace itself reflects the energy of the organisation, modern, contemporary and thoughtfully designed to create an inspiring environment to work in. It is a fantastic space to be part of, where high standards, teamwork and growth go hand in hand. Personality You ll be a motivated, hands-on and naturally curious individual with a genuine passion for technology and solving problems. You ll enjoy getting to the bottom of an issue rather than simply passing it on, taking ownership and seeing things through to resolution. Personable and approachable, you ll be confident supporting users with different levels of technical knowledge and will understand the importance of delivering a positive experience. You ll be organised, adaptable and comfortable working independently while also enjoying being part of a wider IT team. Most importantly, you ll be keen to learn, develop your technical knowledge and build a long-term career within IT. Package and benefits Monday to Friday (9am 5:30pm) 40 hours Pension 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year Healthcare All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues. On completion of the 6-month probationary period, healthcare cash plan is available Holiday Entitlement 23 days holiday plus 8 statutory bank holidays. After 3 years service this increases to 24 days plus BH and at 6 years service it increases again to a maximum of 25 days plus BH. After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation. Life Assurance 2x annual salary Free onsite parking Incredible core company values Job Role: Acting as the first point of contact for IT support across the business Providing 1st line technical support via telephone, email, remote support and in person Taking ownership of incidents and requests through to resolution, escalating more complex issues where required Supporting Microsoft 365 applications including Outlook, Teams, SharePoint and OneDrive Supporting Windows 11 desktop and laptop environments and troubleshooting hardware, software, printing, connectivity and access issues Building, configuring and deploying end-user devices and peripherals Supporting user account administration within Active Directory and Entra ID Assisting with Intune device enrolment, compliance and deployment Supporting endpoint security standards including MFA, device compliance and antivirus controls Supporting warehouse technology including scanners, printers and label devices Completing software installations, patching and system updates Maintaining accurate technical documentation and ensuring activity is recorded within the IT ticketing system Supporting office moves, desk setups and hardware deployments across multiple sites Skills and experience: Previous experience in a similar role Demonstrating a genuine passion for technology and a desire to continually develop technical knowledge Possessing excellent diagnostic and problem-solving skills Demonstrating strong communication and interpersonal skills with a customer-focused approach Possessing strong organisational and time-management skills Being confident working independently while collaborating effectively as part of a wider team Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Sep 11, 2026
Full time
Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a IT Helpdesk Technician on a full-time permanent basis. Culture and Environment Our client is a progressive and fast-evolving business with ambitious growth plans and a clear vision for the future. Operating within a dynamic and ever-changing environment, they encourage innovation, accountability and forward-thinking at every level. You will be joining a vibrant and supportive team where collaboration is valued and success is shared. The business is committed to developing its people, providing structured training and ongoing support to ensure individuals have the tools and confidence to thrive and progress. The workspace itself reflects the energy of the organisation, modern, contemporary and thoughtfully designed to create an inspiring environment to work in. It is a fantastic space to be part of, where high standards, teamwork and growth go hand in hand. Personality You ll be a motivated, hands-on and naturally curious individual with a genuine passion for technology and solving problems. You ll enjoy getting to the bottom of an issue rather than simply passing it on, taking ownership and seeing things through to resolution. Personable and approachable, you ll be confident supporting users with different levels of technical knowledge and will understand the importance of delivering a positive experience. You ll be organised, adaptable and comfortable working independently while also enjoying being part of a wider IT team. Most importantly, you ll be keen to learn, develop your technical knowledge and build a long-term career within IT. Package and benefits Monday to Friday (9am 5:30pm) 40 hours Pension 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year Healthcare All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues. On completion of the 6-month probationary period, healthcare cash plan is available Holiday Entitlement 23 days holiday plus 8 statutory bank holidays. After 3 years service this increases to 24 days plus BH and at 6 years service it increases again to a maximum of 25 days plus BH. After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation. Life Assurance 2x annual salary Free onsite parking Incredible core company values Job Role: Acting as the first point of contact for IT support across the business Providing 1st line technical support via telephone, email, remote support and in person Taking ownership of incidents and requests through to resolution, escalating more complex issues where required Supporting Microsoft 365 applications including Outlook, Teams, SharePoint and OneDrive Supporting Windows 11 desktop and laptop environments and troubleshooting hardware, software, printing, connectivity and access issues Building, configuring and deploying end-user devices and peripherals Supporting user account administration within Active Directory and Entra ID Assisting with Intune device enrolment, compliance and deployment Supporting endpoint security standards including MFA, device compliance and antivirus controls Supporting warehouse technology including scanners, printers and label devices Completing software installations, patching and system updates Maintaining accurate technical documentation and ensuring activity is recorded within the IT ticketing system Supporting office moves, desk setups and hardware deployments across multiple sites Skills and experience: Previous experience in a similar role Demonstrating a genuine passion for technology and a desire to continually develop technical knowledge Possessing excellent diagnostic and problem-solving skills Demonstrating strong communication and interpersonal skills with a customer-focused approach Possessing strong organisational and time-management skills Being confident working independently while collaborating effectively as part of a wider team Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
