Diamond Factory

French E-commerce Executive- Luxury Jewellery-£35,000 + Benefits- Hatton Garden, London/ Hybrid The Role Are you fluent in both French and English, with experience managing e-commerce websites and creating engaging online customer experiences? Would you enjoy helping a leading luxury jewellery brand grow its presence in the French market while developing your own digital career? Diamonds Factory is looking for a French E-commerce Executive to join our growing international team. Reporting to the Global Ecommerce Manager, the French E-commerce Executive will support the day-to-day trading and optimisation of our French website. You'll work closely with teams across Ecommerce, Marketing, Merchandising, Design, Development and Customer Service to improve website performance, launch exciting campaigns and enhance every stage of the customer journey. This is a fantastic opportunity to build your career with one of Europe's leading online luxury jewellers, helping to deliver an outstanding online shopping experience for French-speaking customers. If you enjoy combining creativity with commercial thinking, you'll feel right at home. If you're ready to help shape the online experience for customers across France, we'd love to hear from you apply today and become part of the Diamonds Factory story. Key Responsibilities: Manage and update the French e-commerce website, including products, promotions and content. Translate and localise website copy, product descriptions and marketing materials into fluent French. Ensure pricing, product information and promotional messaging remain accurate. Support seasonal campaigns, product launches and trading activity. Monitor website performance using GA4, Hotjar and other reporting tools. Share ideas and insights to improve conversion rates and customer experience. Support SEO, CRM, email marketing and paid media activity for the French market. Research competitors and emerging e-commerce trends. Work collaboratively with internal teams and provide translation support when required. The Company Diamonds Factory is a renowned luxury jeweller, celebrated for its exquisite craftsmanship and personalised jewellery. With a strong focus on customer satisfaction and bespoke experiences, we are committed to delivering high-quality pieces that resonate with our sophisticated clientele. Neve Jewels Group is home to three leading diamond jewellery brands: Diamonds Factory, Austen & Blake, and Sacet. With a growing presence across the UK and internationally, the Group has experienced exceptional growth in recent years and continues to reshape the diamond jewellery market. The Benefits £35,000 salary plus benefits. Hybrid working from our Hatton Garden office. Jewellery discounts and additional company benefits. Join a supportive and collaborative team. Build your skills within a respected international luxury brand. Gain experience across multiple digital channels and international markets. Plenty of opportunities to grow your e-commerce career. The Person We're looking for someone who is organised, commercially aware and enjoys working in a fast-moving digital environment. You'll ideally have: Fluent French and English, both written and spoken. Experience in e-commerce, digital marketing, online trading or website management. Knowledge of Shopify, Magento or similar CMS platforms. Experience using Google Analytics 4 (GA4). Excellent attention to detail and organisational skills. Strong communication skills and the ability to work across multiple teams. It would also be beneficial if you have experience within luxury retail, jewellery or fashion, along with knowledge of SEO, Hotjar, conversion rate optimisation and multilingual e-commerce websites.

Store Manager - Norwich £33,000 - £35,000 + Quarterly Bonus + Excellent Benefits Do you know how to bring out the best in a retail team and turn great service into strong sales? Are you confident creating memorable customer experiences within luxury retail or jewellery? Hours: 40 hours per week, working any five out of seven days, including weekends and bank holidays Contract: Full-time, permanent The role Diamonds Factory is looking for an experienced Store Manager to lead, support and inspire a close-knit team of up to five people. Reporting to the Regional Sales Manager, you will take ownership of the day-to-day running of the store. You will help your team reach their targets while making sure every customer feels welcomed, understood and valued. This is a hands-on leadership role for someone who enjoys being present on the shop floor, coaching their team and creating the kind of experience customers remember for all the right reasons. Key Responsibilities You will: Lead, motivate and develop the store team Support the team in achieving and exceeding sales targets Manage the smooth running of daily store operations Create a warm, personal and professional customer experience Use consultative selling to understand each customer s needs Gather feedback and identify ways to improve service Maintain strong knowledge of the jewellery collections Deliver regular product and sales training Build a positive, supportive and high-performing team culture Maintain the standards expected from a luxury jewellery brand About our company Diamonds Factory is a renowned luxury jeweller, celebrated for its exquisite craftsmanship and personalised jewellery. With a strong focus on customer satisfaction and bespoke experiences, we are committed to delivering high-quality pieces that resonate with our sophisticated clientele. Neve Jewels Group is home to three leading diamond jewellery brands: Diamonds Factory, Austen & Blake, and Sacet. With a growing presence across the UK and internationally, the Group has experienced exceptional growth in recent years and continues to reshape the diamond jewellery market. The Benefits Quarterly bonus opportunity Company pension Private medical insurance Employee discount Referral programme Company events The person You will need: At least five years management experience A strong background in retail sales and customer service The ability to coach, motivate and develop a team Confidence working with luxury products and customers Excellent communication and relationship-building skills Three years jewellery experience would be preferred What s next If you are ready to lead a talented team and create exceptional customer experiences, apply now to join Diamonds Factory.

Jewellery Sales Consultant - Newcastle £26,450 starting salary + Excellent Commission Structure Do you know how to make every customer feel special from the moment they walk through the door? Are you an experienced jewellery sales professional who can combine expert advice with a warm, personal approach? The role Neve Jewels Group is looking for a Jewellery Sales Consultant to join our successful Newcastle team. This is more than simply selling jewellery. You will help customers celebrate meaningful moments, from engagements and anniversaries to unforgettable gifts. You will take the time to understand each customer, guide them through our collections and help them find a piece they will treasure. Key Responsibilities You will: Welcome customers and create an enjoyable, relaxed experience Listen carefully to their needs, preferences and budget Offer knowledgeable and personal jewellery recommendations Build strong knowledge of our designs, materials and craftsmanship Meet individual and team sales targets Follow up with customers and handle telephone enquiries Resolve questions or concerns with care and professionalism Maintain the high standards expected from a luxury jewellery brand Support the team with visual merchandising and store presentation About our company Diamonds Factory is a renowned luxury jeweller, celebrated for its exquisite craftsmanship and personalised jewellery. With a strong focus on customer satisfaction and bespoke experiences, we are committed to delivering high-quality pieces that resonate with our sophisticated clientele. Neve Jewels Group is home to three leading diamond jewellery brands: Diamonds Factory, Austen & Blake, and Sacet. With a growing presence across the UK and internationally, the Group has experienced exceptional growth in recent years and continues to reshape the diamond jewellery market. The Benefits You will receive: A competitive salary Commission 20 days holiday plus eight bank holidays, pro rata Private healthcare Company pension Employee discount Referral programme Access to a 24-hour Employee Assistance Programme The person You will need at least two years jewellery sales experience and a strong record of achieving sales targets. You will also be: Warm, confident and approachable Comfortable working with high-end clients A strong listener and communicator Proactive, organised and team-focused Able to learn new systems quickly Calm and professional in a busy environment Naturally attentive to detail and presentation What s next Apply today and help our customers choose jewellery for the moments that matter most.