Key Recruitment Limited

Field Service Controller Portsmouth Permanent Full time 50,000 + Performance Bonus Role Overview Join a busy Field Service team coordinating engineers, customer support and service operations across the UK. You'll ensure efficient planning, high customer satisfaction and smooth delivery of maintenance and repair activities within the heavy machinery and construction equipment sector. Key Responsibilities Act as the main point of contact for customer service enquiries and breakdowns. Provide technical support and advice to customers. Plan and schedule field engineer workloads across the UK. Allocate resources to maximise productivity and meet service targets. Monitor and adjust schedules to meet changing priorities. Coordinate parts ordering and delivery for service and repair work. Ensure engineers have the correct parts and equipment for each job. Manage warranty claims and warranty campaigns. Ensure warranty documentation is accurate and submitted on time. Resolve invoice queries in collaboration with the finance team. Monitor engineer Work in Progress (WIP) and job status. Maintain accurate service records and reporting. Provide customers with regular updates on repair progress. Build strong relationships with customers and internal teams. Ensure compliance with Health & Safety procedures. Support continuous improvement of service processes and systems. Essential Skills & Experience Minimum 5 years' experience in a Field Service Controller, Service Coordinator or similar role. Experience within heavy machinery, construction equipment, engineering or automotive sectors. Strong knowledge of machinery servicing, maintenance and repairs. Experience planning and coordinating field engineers. Knowledge of warranty processes and service administration. Experience using service management, ERP or CRM systems. Excellent customer service and communication skills. Strong organisational and workload planning abilities. Good analytical and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Good understanding of Health & Safety requirements. Strong leadership and stakeholder management skills. Continuous improvement mindset with a focus on operational efficiency. Full UK Driving Licence preferred. Apply now or call Lynsey at Key Recruitment for more information

Warranty & Product Support Coordinator Portsmouth Permanent Full Time 35,000 An exciting opportunity is available for a Warranty & Product Support Coordinator to join a growing aftersales team within the construction, quarrying, recycling, Industrial and material handling sectors. This role is responsible for managing the full warranty administration process, ensuring equipment registrations, warranty claims, recoveries and supporting documentation are completed accurately and in line with manufacturer requirements. Working closely with internal teams, dealers, customers, suppliers and OEM partners, the successful candidate will help maximise warranty recovery, improve processes and deliver excellent customer and dealer support throughout the equipment lifecycle. Key Responsibilities Warranty Management Manage the end-to-end warranty process, including registrations, claim submissions and recoveries. Review documentation and verify warranty eligibility before claim submission. Prepare, monitor and resolve warranty claims with manufacturers and suppliers. Maintain accurate warranty records, audit trails and reporting. Support warranty invoicing, reconciliations and KPI reporting. Assist with product campaigns, recalls and technical service updates. Product Support & Administration Provide administrative support to the wider Product Support team. Assist with service cases, customer queries and system updates. Support service contract administration, quotations and planned maintenance agreements. Maintain accurate customer, equipment and service records. Develop and improve internal processes and documentation. Dealer & Customer Support Support dealer networks with warranty procedures and claim queries. Build strong relationships with customers, dealers, engineers and suppliers. Provide professional and timely responses to technical and administrative enquiries. Candidate Requirements Essential Experience within warranty administration, aftersales, service coordination or product support. Strong organisational skills with excellent attention to detail. Ability to manage multiple priorities and meet deadlines. Strong written and verbal communication skills. Good commercial awareness and problem-solving ability. Confident using Microsoft Office, particularly Excel. Experience with ERP, CRM, DMS or service management systems. Desirable Experience within construction equipment, automotive, agricultural machinery or commercial vehicles. Knowledge of OEM warranty processes. Experience with service contracts and aftermarket operations. Familiarity with dealer management systems or Sage. Apply now or call Lynsey at Key Recruitment for more information

Do you want to be involved with one of the many events held at the beautiful Goodwood Racecourse, this year? We're looking for SIA Security Guards for the upcoming Qatar Horse Racing. Tuesday 28th to Saturday 1st August Day shifts 13.00 per hour PAYE Duties and skills will be: Check guest tickets and passes and allow access Report any incidents to the relevant safety teams / supervisors Enforce venue policies and ensure all attendees adhere to safety regulations throughout the event. Proven experience in working events Ability to remain calm under pressure while managing multiple responsibilities during busy events. Excellent observational skills with an eye for detail in identifying potential issues. Strong communication skills for liaising with team members, clients, and emergency personnel. Must hold a valid SIA licence Apply now so you don't miss out!

Key Recruitment Ltd are currently recruiting for Event Stewards for the Longines Global Champions Tour in London! Held in the iconic grounds of Royal Hospital Chelsea, this beloved stage of the tour blends heritage, atmosphere and top-level competition like no other. 12.71 per hour Day time shifts Friday 7th August Saturday 8th August Sunday 9th August You'll be providing advice and assistance to the general public whilst at the same time making sure that they don't venture onto into areas where they shouldn't go for their own safety. Apply now if you don't want to miss out!

Do you want to be involved with one of the many events held at the beautiful Goodwood Racecourse, this year? We're looking for SIA Security Guards for the upcoming August Bank Holiday Horseracing. Friday 28th August Saturday 29th August Sunday 30th August Day shifts 13.00 per hour PAYE Duties and skills will be: Check guest tickets and passes and allow access Report any incidents to the relevant safety teams / supervisors Enforce venue policies and ensure all attendees adhere to safety regulations throughout the event. Proven experience in working events Ability to remain calm under pressure while managing multiple responsibilities during busy events. Excellent observational skills with an eye for detail in identifying potential issues. Strong communication skills for liaising with team members, clients, and emergency personnel. Must hold a valid SIA licence Apply now so you don't miss out!

First Line IT Service Desk Analyst Waterlooville Permanent Full Time Hybrid 28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution or escalation. Key Responsibilities Act as the first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical teams with clear and complete handover information. Support user account administration, including joiners, movers and leavers. Work within agreed service levels, following established procedures and security policies. Contribute to service improvements, documentation and knowledge sharing within the team. Maintain awareness of information security requirements and protect organisational and customer data. Skills & Experience Essential Previous experience in a First Line Service Desk, Helpdesk or MSP environment. Good knowledge of Microsoft 365 administration and troubleshooting. Experience using IT ticketing or service management systems. Strong communication, customer service and problem-solving skills. Ability to prioritise workload, follow processes and work to SLAs. Desirable ITIL knowledge or certification. Experience working within ISO or other structured service management environments. Personal Attributes Customer-focused, professional and dependable. Calm under pressure with a methodical approach to problem solving. Strong organisational skills and attention to detail. Able to work independently while contributing effectively to a collaborative team. Takes ownership of work and recognises when escalation is required. Benefits Pension scheme and life assurance. Private healthcare. Hybrid working. Training and professional development. Generous annual leave. Employee Assistance Programme. On-site parking and employee wellbeing initiatives. Apply now or call Lynsey at Key Recruitment for more information

Key Recruitment Ltd are currently recruiting for SIA Security Guards for the Global Champions Arabians Tour in London! Held in the iconic grounds of Royal Hospital Chelsea, this beloved stage of the tour blends heritage, atmosphere and top-level competition like no other. Must hold a valid SIA licence 13.00 per hour PAYE Day shifts - Friday 14th August Saturday 15th August Sunday 16th August Duties and skills will be: Check guest tickets and passes and allow access Report any incidents to the relevant safety teams / supervisors Enforce venue policies and ensure all attendees adhere to safety regulations throughout the event. Proven experience in working events Ability to remain calm under pressure while managing multiple responsibilities during busy events. Excellent observational skills with an eye for detail in identifying potential issues. Strong communication skills for liaising with team members, clients, and emergency personnel. Apply now so you don't miss out! INDT

Service Coordinator Havant Permanent Full Time 26,000 - 28,000 The Opportunity An exciting opportunity has become available for an organised and customer-focused Service Coordinator to join a busy and growing service team. This is a fast-paced role where no two days are the same. You'll be responsible for coordinating engineers, managing customer accounts, scheduling service work and ensuring customers receive an outstanding level of support throughout every stage of the service process. If you thrive in a busy environment, enjoy solving problems and have excellent organisational skills, this could be the perfect opportunity for you. The Role As a Service Coordinator, you'll play a key role in ensuring the smooth day-to-day operation of the service department. Acting as the main point of contact for a portfolio of customers, you'll coordinate engineer schedules, manage service contracts and ensure work is completed efficiently while delivering exceptional customer service. Key Responsibilities Manage a portfolio of customer accounts, acting as their dedicated Service Coordinator. Coordinate engineers across the UK, scheduling planned maintenance and reactive service visits. Handle a high volume of incoming calls, emails and service requests in a professional and timely manner. Plan engineer workloads and forecast upcoming service requirements. Manage service contracts, ensuring work is completed within agreed timescales. Identify opportunities for contract renewals, additional services and remedial work. Produce reports and maintain accurate records using the company CRM system. Support the wider service department with administration, documentation and parts ordering. Ensure engineers have all relevant job information, site access details and required documentation before attending site. Maintain regular communication with customers, providing updates and resolving any queries throughout the service process. About You We're looking for someone who enjoys working in a fast-moving environment and takes pride in delivering excellent customer service. You'll be highly organised, able to prioritise multiple tasks and remain calm under pressure. You'll also have: Previous experience within a customer service, service coordination, administration or account management role. Excellent communication skills, both written and verbal. Strong organisational and time management abilities. The ability to manage multiple priorities while maintaining attention to detail. Confidence working with CRM systems and Microsoft Office. A proactive approach with excellent problem-solving skills. The ability to build strong relationships with customers, engineers and colleagues. A positive attitude and willingness to learn and develop. Apply today or call Lynsey at Key Recruitment for more information

Service Administrator Manchester 27,000 - 30,000 Permanent Role Overview An excellent opportunity has arisen for an organised and proactive Service Administrator to support the smooth running of a busy Service Department. The role involves coordinating service administration activities, supporting invoicing processes, maintaining accurate records, and liaising with customers, engineers, suppliers, and internal departments. Key Responsibilities Process and review service jobs, ensuring all documentation is complete prior to invoicing Maintain accurate service records and monitor Work in Progress (WIP) Raise and issue invoices accurately and within required timescales Liaise with internal teams to gather job sheets, labour hours, parts usage, and supporting documentation Resolve invoice queries and provide professional customer support Maintain accurate records within internal systems and shared inboxes Provide telephone and administrative support to customers and colleagues Prepare quotations for service agreements and maintain contract documentation Coordinate jobs and schedules with external contractors and suppliers Review supplier invoices and update purchase orders where required Produce service-related reports and assist with month-end administration Support continuous improvement within service administration processes Skills & Experience Essential Previous administration, service coordination, or invoicing experience Strong attention to detail and organisational skills Good working knowledge of Microsoft Office, particularly Excel and Outlook Ability to manage multiple tasks in a fast-paced environment Strong communication skills and a proactive approach Desirable Experience within engineering, automotive, service, or dealership environments Familiarity with ERP or service management systems Personal Qualities Professional and confident communicator Resilient and able to remain calm under pressure Comfortable dealing with engineers, tradespeople, contractors, and suppliers Team player with a positive and adaptable attitude Customer-focused with the ability to prioritise workload effectively Apply now or contact Lynsey at Key Recruitment for further information.

Key Recruitment Ltd are currently recruiting for Event Stewards for the August Bank Holiday Horseracing at the Goodwood Racecourse between Friday 28th August - Sunday 30th August 2026. The August Bank Holiday Horseracing is one of the many events held on the beautiful Goodwood Estate. Friday commences with the annual evening fireworks spectacle, while the Saturday and Sunday bring a nostalgic summer atmosphere with live music, family entertainment and world class racing. 12.71 per hour Day time shifts Friday 28th August Saturday 29th August Sunday 30th August You'll be providing advice and assistance to the general public whilst at the same time making sure that they don't venture onto the course or into other areas where they shouldn't go for their own safety. Apply now if you don't want to miss out!

Key Recruitment have a new opportunity for a Parts Specialist for one of the largest manufacturers of machinery in the world. This will be based in their parts & service depot in Sittingbourne, Kent. Permanent Monday-Friday 40 hours per week 29k- 33k Since first opening, our client has grown into a global brand with a presence in 140 countries around the world. Your role will include, but will not be limited to: Ensure stock is unloaded, stored appropriately, and readily available when needed Liasing with the dealer network and various internal departments Maintain warehouse inventory ensuring stock availability is accurate Arrange and complete packing and shipping services for our dealer and direct customers Assist our customers and internal teams in selling, problem solving, receiving and delivery of required parts and supplies Our client can consider candidates from both the automotive and plant/heavy machinery industries, so see which skills match yours! Plant/heavy machinery parts knowledge Understanding of general mechanical/technical terms Level 2 NVQ/Diploma in Vehicle Parts Operations or equivalent Warehouse experience is advantageous To be able to deliver excellent customer service Full induction to the company is available to ensure you're knowledgeable in your new role. Interested? Apply now!

New Homes Sales Consultant Chichester Full-time, Permanent Competitive basic + commission + benefits About the Role I am seeking a motivated and customer-focused New Homes Sales Consultant to join a fantastic team in Chichester. You will be the first point of contact for prospective buyers, guiding them through the journey of purchasing their new home. From building strong relationships to delivering exceptional service, you will play a key role in achieving sales targets while ensuring a smooth and positive customer experience. Hours - The role is 9.45am to 5.30pm Wednesday to Sunday with the possibility to have 1 in 6 weekends off. There is no option to work from home with this role it is based in the customer experience suite on site Key Responsibilities Meet and exceed sales targets by proactively managing the customer journey from initial enquiry to completion. Greet, qualify, and guide prospective buyers through show homes, developments, and the sales process. Build strong relationships with customers, providing tailored advice and support throughout their purchase. Effectively present the features, benefits, and options of new homes to meet customer needs. Maintain accurate records of all enquiries, appointments, and sales using CRM systems. Liaise with solicitors, financial advisors, and internal teams to progress sales to completion. Provide regular updates to Sales Managers on progress against targets and customer feedback. Ensure the sales suite, show homes, and marketing materials are presented to the highest standard. Deliver excellent aftercare and maintain long-term relationships with buyers. Skills & Experience Proven track record in property sales, new homes, or a related customer-facing sales role. Strong communication and negotiation skills. Ability to build rapport quickly and deliver outstanding customer service. Highly organised with excellent attention to detail. Confident using CRM systems and Microsoft Office applications. Flexibility to work weekends and bank holidays as required (with time off in lieu). What We Offer Competitive basic salary with commission structure. Ongoing training and career development opportunities. Company pension scheme and additional benefits. The chance to work with a leading housebuilder in the Chichester area. Apply ow or call Lynsey at Key Recruitment for more information

Production Maintenance Engineer Petersfield Night Shift 4on / 4 off 7.00pm - 7.00am (Substantial shift premium) My Client is seeking a Production Maintenance Technician to join their Engineering team. This role is vital to supporting production by reducing downtime, maximising uptime and delivering excellent service across Safety Compliance, Capital Projects, Quality, Process Improvements, Continuous Improvement and Cost-Saving initiatives. Key Responsibilities Respond swiftly to breakdowns and carry out both planned and unplanned maintenance to ensure equipment reliability and performance. Take ownership of production lines/equipment, using the Computerised Maintenance Management System (CMMS). Work proactively with colleagues, customers and support teams to drive continuous improvement. Apply sound fault diagnosis and problem-solving skills, escalating issues when necessary. Plan and prioritise workload independently in a fast-paced, high-volume production environment. Provide shift and absence cover as required. Qualifications & Experience Experience in high-volume manufacturing (cosmetics, pharmaceuticals, food or similar FMCG environment). Recognised apprenticeship in a relevant discipline, plus NVQ Level 3 (or equivalent). Multi-skilled engineering experience highly desirable. Strong knowledge of machine controls, mechanical drives, electrical principles Advantageous experience: equipment HMI panels and electrical competencies Safe working practices with structured methods and procedures. Strong communication skills; collaborative team player willing to share knowledge. Proficiency in Microsoft Office.

We are looking for a Quantity Surveyor to work in conjunction with the Contracts Manager and Senior Surveyor to manage the commercial areas of contract delivery. This is an exciting position with the opportunity to work for a long standing and innovative company in the Cladding, Facades and Rendering industry. Key Responsibilities: To manage and monitor project plans, associated budget, costs and contract terms, with senior surveyor. Work closely with the Senior Surveyor, Senior Project Manager, Financial Controller, Estimator and Procurement Manger. Cash flow forecast and sales forecast. Discussion with client and countersigning of documentation. Monitor and manage orders, deliveries, invoicing of materials, approvals and payments. Valuations and associated documentation. Manage in-house system. Attend site meetings as required. Manage own workload and priorities Skills and Qualifications Degree in surveying or equivalent and experienced surveyor within construction industry. Working knowledge of GANTT charts MS Excel, Word, Microsoft Outlook Competent user MS Word, Microsoft Outlook and MS Project.

We are looking for an Health and Safety Advisor to work in conjunction with Health and Safety Manager to manage, monitor and deliver all health and safety procedures on-site. This is an exciting position with the opportunity to work for a long standing and innovative company in the Cladding, Facades and Rendering industry. Key Responsibilities: Ensure the skills and knowledge of site staff, look at training or requalification as required. Regular site visits. Liaise with clients and attend meetings as required. Investigating and reporting of incidents. Prepare and distribute regular health and safety alerts as required. Liaise with technical, quality and contracts departments to ensure procedures and manuals include all relevant H&S requirements. H&S internal management system for ISO 9001 and 14001. Attend pre-start site surveys, project handover meetings and ongoing project meetings as required. Attend regular H&S review meetings. Work with the H&S Manager to prepare H&S strategies and internal policies and ensure all project management staff are aware of company policies and procedures. Carry out H&S inspections and audits on a regular and ad hoc basis in order to monitor compliance with company procedures. Assist the site teams with closing out issues that are identified during inspections or audits. Ensure any breaches in procedures and hazards are identified, corrected and flagged to the site team. Ensure incidents, accidents and near misses, are recorded and reported as per company procedures. Keep up to date with relevant changes in legislation, regulations and industry requirements and best practice. Write method statements and risk assessments where required. Support site management in the production, review and implementation of project management plans, construction phase plans and project H&S documentation. Liaise with client representatives, other stakeholders and sub-contractors in order to establish good working relationships in relation to the health, safety and environmental management of sites. Skills & Qualifications NEBOSH National Diploma or equivalent Experience of the construction and insulation industry. Experience of ISO 9001 and 14001 CDM Regulations 2015 Work at Height Regulations 2005, and knowledge of TG20-21 and SG4 NASC SSIP schemes Preferable IOSH Deliver training and presentations Working knowledge of all major health and safety legislation, including the Work at Height Regulations 2005, and knowledge of TG20-21 and SG4 NASC requirements Experience of SSIP schemes NEBOSH Certificate in Construction CSCS card Competent user of MS Word, MS Excel, MS PowerPoint, Microsoft Outlook.

We are looking for an Assistant Site Manager to work in conjunction with QS, H&S, ISO and technical Managers ensuring the successful delivery of the project. This is an exciting position with the opportunity to work for a long standing and innovative company in the Cladding, Facades and Rendering industry. Key Responsibilities: Assist with management of specified works and workforce, to agreed productivity levels, deadlines and budgets. Assist with management of delivery of the works to programme and communicate all requirements to the workforce, supporting them in the production of their sections of the programme. Assist with co-ordinating labour and material requirements across the works / site teams to ensure efficient use of stores and resources. Liaise with project manager/ QS / buying department to ensure timely placing of orders and sequence of material deliveries. Keep control of the labour and material by constant and accurate monitoring of the site requirements and related documentation. Assist the maintenance and building of relationships with all key client staff and stakeholders, funders and other third parties, as required. Take full ownership of all aspects of management of works within your remit. Understand the scope and manage the resources required to deliver the works to time and budget. Be in possession of all relevant information to assist with producing, maintaining and controlling the delivery of the works, communicating information to the workforce as required. Maintain agreed quality standards, communicate those standards, all programme and contract requirements to workforce. Maintain complete and accurate online and printed records for all aspects of the works, ensuring compliance with legislation, regulation and company policies. Work with project management, commercial department / QS to ensure sub-contractors, LOSC, orders, budgets and costs are managed. Work with Health & Safety department to ensure delivery of the construction phase H&S plan, risk assessments, method statements and COSHH assessments and ensure all relevant documentation and notices are available on site. Work with ISO and Design & Quality departments to ensure total management of service and product delivery, across the works. Work with resident liaison and customer service personnel to manage and resolve residents issues to their satisfaction. Monitor workforce performance through objectives and action plans, as required. Ensure all contractor and sub-contractor issues are raised and dealt with appropriately. Attend site and management meetings weekly, fortnightly, monthly as required. Keep up to date with relevant industry regulations, H&S legislation and company processes and procedures Skills & Qualifications Competent user of MS Excel, MS Word, Microsoft Outlook. Quality Assurance and Control experience is essential SSTS, EWI experience is beneficial Technical ONC or equivalent qualification/experience in construction-related discipline Relevant background within cladding/facades NVQ in a construction related discipline. CSCS card Knowledge of industry regulations, H&S legislation. Undertake training necessary for delivery of your role.

Clean Room IPC Operative ESA/IPC My Client is seeking a candidate with Cable & Harness experience in a clean room enviro. IPC certification / ESA experience preferred Role requirements Primary role will be building flight hardware to IPC and ESA standard. This will include PCA, Module build, and harness work. Working to build instructions and drawings. Assemble in-house cable assemblies and test jigs/boxes. Proven experience in an assembly, manufacturing or production environment. Experience of working in a clean room an advantage. Awareness of work place health and safety practices. Excellent communication skills. Qualifications Knowledge & Skills A good knowledge in soldering and wiring practices. ESA or IPC certificate would be an advantage, but full training will be given. Proven practical, hands-on ability. Good general computing skills Microsoft Word, Excel and Outlook. Clear communication skills. Commitment to take own initiative. Desire to support others. Good team working skills. Excellent planning and organising skills. Able to use common sense when under pressure. Ability to multi-task and deliver both immediate and longer term tasks. Able to demonstrate company mindsets and behaviours. Be accountable, Drive & delivery, Self-manage effectively. Location: The role is based in Havant Working Hours: 37.25 hours per week over 4.5 days, with the last Friday of every month off.

Job Title: Fabricator Welder Supervisor Location(s): Basingstoke 7.00 - 4.00 Monday - Thursday 7.00 - 12.00 Friday 39 hours Role Objective: This role reports into the Works Manager Foreman and is to produce high quality, cost-effective fabrications in support of the business, for new and used machinery as directed, working from drawings and sketches as applicable click apply for full job details