Red Recruitment

19 job(s) at Red Recruitment

Red Recruitment Boldon Colliery, Tyne And Wear
Apr 17, 2026
Seasonal
Customer Care Advisor Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor. You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice. This is a temporary contract with the potential to become permanent. Benefits and Package for Customer Care Advisor : Salary : 12.71 Per Hour Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends). Contract: Temporary with potential to become permanent Location: Boldon, Sunderland Start Date: ASAP Competitive Holiday Opportunity to progress personally and professionally Achievable targets Key Responsibilities of Customer Care Advisor: Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms Listen to families' needs, providing empathetic, clear and reassuring guidance Confidently guide conversations towards booking care home show rounds Take full ownership of each enquiry from initial contact through to admission Schedule and conduct follow-up calls to support families throughout their journey Liaise closely with care home teams to coordinate visits and pre-admission assessments Arrange second viewings and post-visit check-ins to address outstanding questions Build trusted relationships with families during significant life transitions Professionally handle and direct calls from suppliers, relatives and job applicants Key Skills and Experience of Customer Care Advisor: Excellent Customer Service skills - telephone and written Stay calm and reassuring in sensitive situations Organisational skills Naturally show empathy and patience Communicate with warmth and clarity Take ownership and follow through Motivated by helping people make informed decisions If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now! Red Recruitment (Business)
Red Recruitment
Apr 17, 2026
Full time
Customer Service Advisor Red is excited to be recruiting for a Customer Service Advisor to join one of the South Wests largest independent insurance brokers. This position is located in Bristol City Centre, with hybrid working options available after the probation period. The salary for this position is up to 28,000 per annum. The ideal candidate must be willing to study and pass an exam to gain a professional insurance qualification. Benefits and Package for a Customer Service Advisor: Salary: Up to 28,000 per annum (DOE) Hours: Monday - Friday, 9am - 5pm Contract Type: Permanent Location: Bristol City Centre Hybrid working options available after the 6-month probation period (3 days in the office, 2 days at home) 23 days holiday + bank holidays Key Responsibilities of a Customer Service Advisor: Conduct a high volume of outbound calls to follow up on digital leads, provide quotations, and secure new business Manage and support the day-to-day operations of digital schemes, ensuring accuracy and consistency across platforms Act as a key point of contact for clients-advising on cover, handling queries, and maintaining excellent relationships Coordinate with insurers and underwriters to manage scheme amendments, referrals, and product development Work alongside underwriting and marketing teams to maximise lead generation and campaign effectiveness Test and update online quote journeys and ensure accurate product information across systems and customer touchpoints Analyse data on scheme performance, sales conversion, and client feedback to suggest improvements Ensure compliance with FCA guidelines, GDPR, and internal standards at all times Support with User Acceptance Testing (UAT) for new or updated digital schemes Prepare reports and updates for internal stakeholders on scheme uptake, customer engagement, and sales pipeline Key Skill and Experience of a Customer Service Advsior: Essential : Experience of outbound calling or telesales Confident communicator with excellent verbal and written skills Strong organisational skills with the ability to juggle multiple schemes and priorities Client-first approach with the ability to build rapport Desirable: Previous experience managing digital or specialist insurance schemes Working knowledge of FCA regulatory requirements in relation to insurance sales If you are interested in this position, please apply now! Red Recruitment (Agency)
Red Recruitment St. Ives, Cambridgeshire
Apr 16, 2026
Full time
Customer Service Advisor Team Leader Red Recruitment is recruiting Customer Service Advisor Team Leader to join a company that provides heating solutions in St. Ives. This role will require you to lead a team who provide excellent customer service and to provide feedback to improve the processes and systems. This position is permanent and carries a salary of 32,000 alongside many benefits including a subsided gym membership and free onsite parking. Benefits and Package for a Customer Service Advisor Team Leader: Salary: 32,000 Per Annum Hours: Monday - Friday, hours between 8am - 5.30pm Occasionally you may be required to work a later shift until 8pm, a Saturday morning, 9am - 1pm and a bank holiday Contract Type: Permanent Location: St. Ives Free onsite parking Key Responsibilities of a Customer Service Advisor Team Leader: Lead, coach and develop a customer service team ensuring goals are clearly set and achieved. Drive a culture of customer first through coaching, mentoring and collaboration. Monitor performance and identify areas of improvement within the team and across the business. Collaborate with other departments on priorities and best practices. Resolve conflicts and complaints and drive a customer focused team ethos. Report on business metrics to senior management. Key Skills and Experience of a Customer Service Advisor Team Leader: Proven leadership skills ideally in a contact centre environment. Excellent communication and problem solving skills understanding the wider business picture. Time Management with the ability to multitask Comfortable with delegating tasks and working to varying deadlines. Over 1 year Claims handling skills with previous coaching experience Ability to build and maintain both internal and external relationships. If you have the relevant skills required and are interested in this position in St. Ives, please apply now! Red Recruitment (Business)
Red Recruitment Manchester, Lancashire
Apr 16, 2026
Full time
Business Development Manager Are you a motivated by targets, possess excellent customer facing skills and want to build an exciting sales career in a leading technology business? Red Recruitment is recruiting a Business Development Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in a sales or sales support role with a high attention to detail and be driven to work towards targets. You will be dialling out to existing customers to try and increase account expenditure. Benefits & Package for a Business Development Manager: Salary: £30,000 with uncapped commission - Average OTE £50,000 - £60,000 Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Manchester 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Progression Opportunities Key Responsibilities of a Business Development Manager: Supporting a wide range of existing customers, delivering an exceptional customer experience Outbound calling existing customers to book them into a technology review Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue for the business including white space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Key Skills and Experiences of a Business Development Manager: Experience working in sales or sales support required Experience with CRM system, sales operations and database management High attention to detail ensuring accuracy in data and processes Excellent customer-facing skills to deliver a professional and polite service Ability to organise and prioritise workload effectively to meet agreed timescales and work towards targets whilst providing excellent customer experience Hard-working, curious, eager to learn and embrace growth opportunities If you have the relevant skills and experience for the role as a Business Development Manager and are interested in joining, please apply now! Red Recruitment (Agency)
Red Recruitment Melton Mowbray, Leicestershire
Apr 15, 2026
Full time
Contact Centre Team Leader Red Recruitment is looking to recruit a Contact Centre Team Leader for our client. You will play a pivotal role within their Contact Centre. From leading and motivating a team of agents to optimising customer interactions and appointments, your efforts will directly contribute to our mission of providing flexible finance options to all our customers. The salary is 33,400 per annum. Benefits and Package for a Contact Centre Team Leader: Salary: 33,400 Hours: Full-time Contract Type: Permanent Location: Melton Mowbray Christmas Bonuses given 25 days holiday plus bank holidays increasing to 28 dependent on service Extra days holiday given over Christmas Health care Plan Free Parking Company Pension Yearly pay rises offered Key Responsibilities of a Contact Centre Team Leader: Lead and motivate your team to hit targets Deliver excellent customer service Train, coach, and develop team members Monitor performance and improve results Ensure compliance through regular reviews Run team meetings and support collaboration Follow and promote company processes Support customer queries via phone and email when needed Drive first contact resolution Work closely with other teams to resolve issues Share knowledge and support the wider team Key Skills and Experience of a Contact Centre Team Leader: Exceptional organisational skills and a keen eye for detail. Proven experience in leading or mentoring a team in a Contact Centre environment. Strong interpersonal and communication abilities. A proactive and problem-solving mindset with a passion for delivering excellence. Excellent customer service with a 'customer first' mentality Strong communication skills, both written and verbal Computer literate & a proficient/advanced user of Microsoft Excel A growth mindset that actively seeks opportunities to develop and grow themselves, colleagues & their business. Self-motivated/upbeat individual with the ability to work fast paced, learn quickly and retain a high-level of information If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)
Red Recruitment City, Liverpool
Apr 15, 2026
Full time
Operations Process Analyst Red Recruitment is looking to recruit a Operations Process Analyst for our client. You will be responsible for a variety of client, regulatory and business reporting functions as well as providing oversight and support to the Investment Operations team. Benefits and Package for a Operations Process Analyst: Salary: Competitive Hours: Full-time Contract Type: Permanent Location: Liverpool 25 days annual leave plus bank holidays Workplace Pension Private medical insurance for employees Permanent health insurance Key Responsibilities of a Operations Process Analyst: Assist with the production and quality assurance of regulatory reporting. To assist with the recording, production and quality assurance of management information. Coordinate and assist the production of quarterly client reporting, as well as annual tax reporting, for example profit and loss statements, consolidated tax certificates and cost & charges statements. Act as a source of regulatory knowledge and compliance within the Operations teams. Keep up to date with changing financial regulation pertaining to, but limited to; ISAs, pensions and taxation. Act as an escalation point of contact for complex queries and technical questions. Deliver coaching and training on products, services, systems and procedures. Produce business requirement documentation as necessary, gaining agreement and sign off from key stakeholders as required. Help to develop, implement and maintain effective systems, processes and procedures to meet and maintain service standards. Conduct periodic casework quality assurance reviews Help to develop and implement initiatives to improve quality, efficiency and client service. Help to develop and implement initiatives to mitigate risk. Conduct quality assurance reviews on third party vendor service levels including systems, processes and outputs to ensure they meet business requirements. Being passionate and demonstrate behaviours in line with the Company's ethos, vision and key principles Key Skills and Experience of a Operations Process Analyst: Strong analytical and numerical skills Excellent communication skills, including strong written, verbal and presentation skills. Previous financial services experience, particularly in an operations environment Knowledge of the regulatory requirements relating to investments, such as those found in the HMRC ISA rules & Registered Pension Schemes Manual and FCA CASS and COBS sourcebooks Strong working knowledge of MS Office, in particular an advanced knowledge of Excel and experience working with large-volume data sets Experience of writing and maintaining high-quality business, process and procedural documentation Comfortable taking responsibility to drive and deliver initiatives from outset to completion Ability to make recommendations for business and process improvement Be able to work to deadlines and have proven time management skills Proactive, collaborative, methodical and thorough approach to work, with excellent attention to detail Ability to work independently and as part of a team If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)
Red Recruitment Haydon, Somerset
Apr 15, 2026
Full time
Customer Support Officer Red Recruitment is recruiting a Customer Support Officer in Taunton to join a not for profit private health-care provider, who is the Which? 'Recommended Provider' for private medical insurance. The ideal candidate will be passionate about delivering excellent customer service and have previous telephone-based experience. Benefits and Package for a Customer Support Officer: Salary: 27,000 per annum, rising to 28,000 following the probationary period. With the opportunity to progress to over 34,000. Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm Contract Type: Permanent Location: Taunton Benefits: Additional leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme Store discount Key Responsibilities of a Customer Support Officer: Being the first point of contact for all customer enquiries Answering high-volume inbound calls Supporting the customers in their times of need including registering a claim and helping customers find the right medical professional Delivering the highest level of customer service Key Skills and Experience of a Customer Support Officer: You should be passionate about delivering the highest level of customer service You will need to have previous experience working in a telephone-based role Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls You will need to be confident with fantastic communication skills You should also feel comfortable working independently as well as part of a team If you are interested in this position as a Customer Support Officer and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Red Recruitment Liverpool, Merseyside
Apr 15, 2026
Full time
Operations Process Analyst Red Recruitment is looking to recruit a Operations Data Analyst for our client. You will be responsible for all aspects of the development, implementation and maintenance of the data analysis tools & visualisations within the Investment Operations team. This will also include identifying improvements in existing processes and maintaining all documentation, to ensure a robust business continuity environment. Benefits and Package for a Operations Data Analyst: Salary: Competitive Hours: Full-time Contract Type: Permanent Location: Liverpool 25 days annual leave plus bank holidays Workplace Pension Private medical insurance for employees Permanent health insurance Key Responsibilities of a Operations Data Analyst: The creation and provision of timely and accurate management information for Investment Operations processes, and their related analytical interpretation across the team. The production of data visualisation tools and dashboards to make large or complex data more accessible to the business. To use all available tools and packages to introduce rigid, controlled and automated analysis of Wealth at Work and third-party data. To ensure that all current and future controls are documented both for their purpose as well as their creation and maintenance. To provide trend analysis to meet business needs and provide essential information to feed into the future development and evolution of the team. To design and implement controls to ensure that both internal and external Service Level Agreements are met. To maintain a good working knowledge of Wealth at Work systems & technical developments. To identify and introduce methods to update, simplify and enhance reporting processes, procedures and controls. To analyse and integrate new data sets from current or future third party suppliers. Being passionate and demonstrate behaviours in line with the Company's ethos, vision and key principles Key Skills and Experience of a Operations Data Analyst: Experience demonstrating and publishing dashboards and handling user feedback is essential. Familiarity with Github and project management tools like Trello and Figma is desirable. Ability to review & cleanse data sets by identifying corrupted data, fixing coding errors as well as related problems An analytical approach to risk mitigation and control with an understanding of the role that data analysis plays in automated controls. Experience of writing and maintaining high-quality business, process and procedural documentation Comfortable taking responsibility to drive and deliver initiatives from outset to completion Ability to make recommendations for business and process improvement Be able to work to deadlines and have proven time management skills Proactive, collaborative, methodical and thorough approach to work, with excellent attention to detail Ability to work independently and as part of a team If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)
Red Recruitment Whiteley, Hampshire
Apr 15, 2026
Seasonal
Red Recruitment is recruiting a Receptionist in Fareham to join our client, a leading provider of IT infrastructure to corporate and public sectors. This company has a passion for employee satisfaction and world-class customer service. This position is temporary and does not have confirmed shifts, you will be required to cover sickness and holidays at short notice. In order to be successful for this role you will need to be flexible and have no other commitments as you may not know your shifts until the morning of. The hourly rate is 12.71. If you have experience as a Receptionist and are looking to join this fantastic company, we want to speak with you! Benefits and Package for a Receptionist: Salary: 12.71 per hour Contract Type: Temporary ongoing Start Date: 7th - 10th April with opportunity for ongoing days/hours. Location: Fareham Friendly office Working for a large and highly respected business Key Responsibilities of a Receptionist: Overseeing the running of the reception area in the office Managing the meeting room calendars Reporting any facilities-related issues Liaising with landlords and cleaners Monitoring the facilities inbox and responding to anything you are able to Preparing car bookings Ensuring office supplies are bought and everything is kept stocked up Completing right-to-work checks when necessary Key Skills and Experience of a Receptionist: Previous Reception or Administration experience is required Strong communication skills are necessary as you will be speaking to a variety of people You should be organised and be able to multi-task efficiently Being punctual with a desire to do well is required You should be hard working with a friendly and positive attitude If you are interested in this position and have the relevant skills and experience required for this role, please apply now! Red Recruitment (Business)
Red Recruitment
Apr 15, 2026
Full time
Business and Office Manager Red Recruitment is recruiting a Business and Office Manager to work in a fast paced business located in Bradley Stoke. This position is working within a leading UK seller of fuel cards. The salary for the role is up to 40,000 and is perfect for someone who can display a range of skills from managing the operations of the day to day running of the office, ensuring high standards of administration are maintained as well as providing compliance support where needed. The ideal candidate will have experience within operations or office management and display a flexible hard working attitude. Benefits and Package for a Business and Office Manager: Salary: Up to 40,000 Per Annum Hours: Monday to Friday Office Hours Contract Type: Permanent Location: Bradley Stoke - Bristol Start date: ASAP Opportunities to develop personally and professionally 25 days holiday plus bank holiday (extra ad hoc incentive days) Supportive environment where you are recognised, valued and rewarded Key Responsibilities of a Business and Office Manager: Maintain a well-organised and efficient office environment. HR administration Support. Including onboarding and maintaining employee records. Ensure a welcoming and professional reception for visitors and clients. Coordinate and maintain ISO documentation, audit schedules, and evidence. Liaise with external vendors and service providers and hold review meetings. HSSE support. General support for the Managing Director, attend board and general meetings, minute taking, preparation of reports, presentations, documents and general strategy office support. Support integration within the wider MB Energy Group. Handle phone calls, emails and correspondence efficiently. Assist in travel arrangements. Key Skills and Experience of a Business and Office Manager: Proven experience in office management or administrative roles Strong organisational skills with an eye for detail Experience in supporting senior leaders or boards Confident in handling confidential and sensitive information Experience with compliance documentation (ISO, audits, policies) Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Excellent verbal and written communication skills High level of professionalism and discretion Basic knowledge of finance and HR processes If you are interested in this position as a Business and Office Manager and, Red would love to speak with you! Please apply now! Red Recruitment (Agency)
Red Recruitment
Apr 15, 2026
Full time
Customer Service Advisor Do you have previous telephone handling or customer service experience? Red Recruitment is recruiting Customer Service Advisors on behalf of our client who are one of the UK's largest, most-trusted, vet-run suppliers of veterinary medication and animal products licensed in the UK. This is a a permanent position with a salary of 25,646 Per Annum and great company benefits. In order to be considered for this position, you must hold a full UK driving licence, have your own vehicle and be happy working in a pet friendly office. Benefits, Culture and Package for a Customer Service Advisor: Salary: 25,646 Per Annum Hours: Monday - Friday, 8.45am - 5pm Contract Type: Permanent Start date: ASAP Location: Keynsham Full training is provided Free parking Dogs in the office Regular social events Key Responsibilities of a Customer Service Advisor: Dealing with inbound calls from customers and assisting them with their order enquiries and general questions Helping customers who are chasing their prescriptions Responding to email enquiries Liaising with company suppliers to arrange collections, deliveries, item repairs and more Communicating with delivery drivers and vets regularly to chase prescriptions and deliveries Key Skills and Experience of a Customer Service Advisor: Full UK Driving Licence due to the location Experience working in a customer service environment (contact centre, receptionist or call handler) Confident and friendly telephone manner, with the ability to adjust your tone when dealing with elderly customers Ability to work as part of a team with a good work ethic Ability to build and maintain customer relationships If you have the relevant skills and experience required and are interested in this position, please apply now! Red Recruitment (Agency)
Red Recruitment
Apr 15, 2026
Full time
HR Business Partner Red Recruitment is hiring a HR Business Partner for our client based in Cardiff, to support the delivery of a high-quality, people-focused service across the business. You'll play a key role in advising managers and employees on a wide range of HR matters, helping to build a positive and compliant workplace culture. The role is suitable for someone with good HR Experience and a clear understanding of the employment laws. The role will have a good variety of tasks in a fast paced environment where you can make a real difference. Minimum 5 Years HR experience is required for the role. Benefits and Package for a HR Business Partner: Salary : 40,000 - 50,000 Depending on Experience Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Hybrid (3 days a week in Cardiff office) 32 days annual leave (including bank holidays) Company-paid health cash plan Pension via salary sacrifice Holiday buy scheme Perkbox discount portal Staff travel insurance discounts Supportive, inclusive team culture Convenient office locations with easy access to public transport Key Responsibilities of a HR Business Partner: Provide expert advice and guidance to managers and employees on HR policies, procedures, and employment legislation Support employee relations matters including disciplinary, grievance, absence management, and performance issues Assist with end-to-end recruitment activities, including drafting job descriptions, advertising roles, screening applications, and coordinating interviews Manage and support HR processes such as onboarding, probation, contract changes, and exit interviews Support hiring managers to ensure a smooth, inclusive, and effective recruitment and selection process Assist in developing and implementing HR initiatives and projects that support business objectives Maintain and update employee records in the HR system, ensuring accuracy and compliance Assist with HR reporting, data analysis, and compliance with employment law and best practices Key Skills and Responsibilities of a HR Business Partner: CIPD Level 5 qualified (or working towards) or equivalent experience Previous experience in an HR Advisor or similar role Strong understanding of UK employment law and HR best practices Experience supporting or coordinating recruitment activities Confident, professional, and able to build strong working relationships at all levels Excellent communication, organisational, and problem-solving skills Discreet, with a strong understanding of confidentiality and data protection Able to work independently while contributing to a collaborative team environment If you are interested in this position as a HR Business Partner and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Red Recruitment Melton Mowbray, Leicestershire
Apr 15, 2026
Full time
Client Support Advisor Red Recruitment is looking to recruit a client support advisor for our client. You'll be a key contributor in their mission of offering flexible finance solutions and ongoing support to each customer's individual circumstances. The salary is 27,000 per annum. Benefits and Package for a Client Support Advisor: Salary: 27.000 Hours: Full-time Contract Type: Permanent Location: Melton Mowbray Christmas Bonuses given 25 days holiday plus bank holidays increasing to 28 dependent on service Extra days holiday given over Christmas Health care Plan Free Parking Company Pension Yearly pay rises offered Key Responsibilities of a Client Support Advisor: Provide excellent customer service by handling a high volume of inbound calls in a professional and supportive manner. Make outbound calls to customers about outstanding accounts or missed payments, showing empathy and clear communication. Support customers with account queries, explain their options, and help them get back on track. Resolve customer issues quickly, aiming to fix problems on the first contact. Work with internal teams (e.g. fraud, credit risk, complaints) to ensure smooth resolutions. Assist customers across phone, email, and live chat, maintaining consistent and accurate communication. Follow company policies, procedures, and compliance standards at all times. Key Skills and Experience of a Client Support Advisor: Strong attention to detail and good organisational skills. Excellent verbal and written communication, with the ability to build rapport quickly. Experience in a contact centre or customer-facing role, ideally handling high call volumes. Proactive and solution-focused, with a commitment to delivering great customer service. Confident using computers, including Microsoft Office (Excel is an advantage). Willingness to learn, develop, and contribute to team success. Self-motivated and resilient, able to work in a fast-paced environment. Customer-focused, with a professional and empathetic approach. If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)
Red Recruitment Farsley, Yorkshire
Apr 14, 2026
Full time
Head of Operations Red Recruitment are recruiting for an experienced and results-driven Head of Operations for our client to lead their contact centre function. This role is vital in ensuring exceptional customer experience, operational efficiency, and service delivery across all customer channels. The successful candidate will bring strong leadership, a data-driven mindset, and a proven ability to maximise performance in a fast-paced contact centre environment. The salary for the role is up to 80,000 Per Annum with fantastic company benefits. Benefits and Package for a Head of Operations: Salary: Up to 80,000 per annum Hours: Monday - Friday, hours between 8am - 6pm Contract type: Permanent Location: Leeds Free parking Health and wellbeing programme Bonus scheme (monthly bonus) Overtime availability Internal recognition schemes with financial award Pension scheme 33 days annual leave (including bank holidays and your birthday) Support and training provided Career progression opportunities Key Responsibilities of a Head of Operations Lead and oversee all contact centre operations, ensuring high levels of customer satisfaction and service delivery Develop and implement operational strategies to improve performance, efficiency, and scalability Manage KPIs such as service levels, call handling times, customer satisfaction (CSAT), and first contact resolution Drive continuous improvement initiatives to enhance processes, systems, and customer journeys Oversee workforce planning, forecasting, and resource management to meet demand Collaborate with quality assurance and training teams to maintain high service standards Analyse performance data and produce reports to inform strategic decisions Ensure compliance with regulatory requirements and internal policies Lead, coach, and develop team leaders and managers, fostering a high-performance culture Manage budgets and identify cost-saving opportunities without compromising service quality Handle escalations and ensure effective resolution of complex customer issues Key Skills and Experience of a Head of Operations Strong leadership and team management experience within a contact centre environment Excellent understanding of contact centre metrics and performance management Proven ability to drive operational improvements and deliver measurable results Strong analytical skills with the ability to interpret data and trends Exceptional communication and stakeholder management skills Experience with workforce management and contact centre technologies (e.g., CRM systems, diallers) Ability to manage change and lead transformation initiatives High level of resilience and ability to perform under pressure If you are interested in this position and have the relevant skills and attributes required, please apply now! Red Recruitment (Agency)
Red Recruitment
Apr 08, 2026
Full time
Finance Manager Red Recruitment is recruiting a Finance Manager to join our client a small growing business in Bicester. You will need previous experience as a Finance Manager and have an AAT qualification. This is full time role based in Bicester, where you will work closely with the director. Benefits and Package for a Finance Manager: Salary: 35,000 - 40,000 Depending on Experience Hours: 8.30am - 5pm - Monday to Friday Contract Type: Permanent Location: Bicester Opportunities to develop personally and professionally 25 days holiday plus bank holiday (extra ad hoc incentive days) Supportive environment where you are recognised, valued and rewarded Key Responsibilities of a Finance Manager: Manage the full finance function, including reporting, payroll (including CIS) , budgets, cash flow and statutory compliance. Supervise and support one direct report, providing guidance and performance management. Prepare and present management accounts, P&L, balance sheets, and cash flow forecasts to support strategic decision-making. Conduct cost analysis, identify areas for improvement and contribute to process transformation initiatives. Ensure compliance with financial policies, procedures, and legislation. Liaise with external service providers such as auditors, tax advisors, and banks. Key Skills and Experience of a Finance Manager: Proven experience in a finance role. Strong knowledge of accounting systems Comfortable managing the full finance function Excellent analytical, organisational, and problem-solving skills. Strong communication skills, with the ability to influence and advise across the business. High attention to detail and integrity, with a focus on compliance and accuracy. Proficient in Microsoft Office, particularly Excel, for reporting and analysis. If you are interested in this position as a Finance Manager and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Red Recruitment Northampton, Northamptonshire
Oct 04, 2025
Full time
Red Recruitment is hiring a Sales Consultant for our client, an award-winning business using cutting-edge technology and sales practices to deliver outstanding customer and employee experiences. This hybrid role, with an office based in Northampton, offers a salary of 26,000 - 28,500 per annum plus OTE commission . It's a fantastic opportunity for a motivated sales professional to join a thriving, environmentally conscious company with an excellent benefits package. Benefits and Package for a Sales Consultant: Salary : 26,000 - 28,500 per annum plus OTE commission Hours: Monday - Friday, 9am - 5:30pm 1 in 3 Saturdays, 9am - 2pm (starting after 3 months) Contract Type: Permanent Location: Hybrid (8 days per month in Northampton office) Holiday: 25 days, plus bank holidays Flexible parental leave Flexible benefits scheme allowing you to choose from a package of benefits including private medical, dental or travel insurance, extra holiday allowance, and gym memberships Paid sabbatical opportunities Access to mental health and wellbeing resources A dedicated training and development platform Key Responsibilities of a Sales Consultant: Outbound calling to customers to generate sales through warm leads. Answer inbound sales calls from prospective customers. Building rapport with customers, understanding their requirements and making sales based on your fact-finding. Follow sales processes through to completion, making sure card payment details and Direct Debits are completed accurately. Follow all compliance and quality standards, including FCA Regulations and GDPR. Key Skills and Responsibilities of a Sales Consultant: Highly motivated and passionate about sales, and has experience in telephone sales. Able to deal with different customer concerns, questions, and objections while ensuring all interactions result in a positive experience. Highly resilient and able to maintain attention to detail and focus while working independently. Adaptable, willing to learn, and open to change. Strong in active listening, with the ability to recognise and understand customer needs. Computer literate with the ability to multitask across systems. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Red Recruitment Park Gate, Hampshire
Oct 02, 2025
Full time
Are you a target-driven individual looking to excel in your career as a Mortgage Advisor? Red Recruitment is looking for sales-focused professionals to join our client, an established and successful, award-winning mortgage brokerage. Ideally, you will have previous sales experience or have a degree in either business or finance and you must be willing to study and work towards gaining your CeMAP qualification. After the training period, the salary does increase and will continue to increase as you develop your career. Benefits and Package for a Trainee Mortgage Advisor: Salary: 27,000 per annum OTE of 30,000 Hours: Monday - Friday, 9am - 5.30pm and 11am - 7.30pm and 1 in 4 Saturday's 9am - 1pm Contract Type: Permanent Location: Fareham, Hampshire (you must live within a 30 minute commute of PO15) Once you are a qualified Mortgage Advisor, your commission structure increases (the average OTE is 65,000) Continued learning and development Free onsite parking Access to Employee Assistance Programme Key Responsibilities of a Trainee Mortgage Advisor: Outbound calling prospective customers Calling warm leads through a dialer system (customers looking at mortgage rates) Passing customers through to speak to a fully qualified mortgage advisor Acting in accordance with regulatory procedures Responding to customer enquiries and identifying customer needs Key Skills and Experience of a Trainee Mortgage Advisor: You should have a strong track record in generating sales or be target-driven You should have sales experiences and have a degree You need to be willing to study for your CeMAP qualification if you are not already studying for this (some studying time is provided during working hours) Previous telephone-based experience is preferred Being proactive with the ability to use your own initiative is required Being organised with the ability to manage your own workload is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Red Recruitment Fareham, Hampshire
Oct 02, 2025
Full time
Are you a target-driven individual looking to excel in your career as a Mortgage Advisor? Red Recruitment is looking for sales-focused professionals to join our client, an established and successful, award-winning mortgage brokerage. Ideally, you will have previous sales experience or have a degree in either business or finance and you must be willing to study and work towards gaining your CeMAP qualification. After the training period, the salary does increase and will continue to increase as you develop your career. Benefits and Package for a Trainee Mortgage Advisor: Salary: £27,000 per annum OTE of £30,000 Hours: Monday - Friday, 9am - 5.30pm and 11am - 7.30pm and 1 in 4 Saturday's 9am - 1pm Contract Type: Permanent Location: Fareham, Hampshire (you must live within a 30 minute commute of PO15) Once you are a qualified Mortgage Advisor, your commission structure increases (the average OTE is £65,000) Continued learning and development Free onsite parking Access to Employee Assistance Programme Key Responsibilities of a Trainee Mortgage Advisor: Outbound calling prospective customers Calling warm leads through a dialer system (customers looking at mortgage rates) Passing customers through to speak to a fully qualified mortgage advisor Acting in accordance with regulatory procedures Responding to customer enquiries and identifying customer needs Key Skills and Experience of a Trainee Mortgage Advisor: You should have a strong track record in generating sales or be target-driven You should have sales experiences and have a degree You need to be willing to study for your CeMAP qualification if you are not already studying for this (some studying time is provided during working hours) Previous telephone-based experience is preferred Being proactive with the ability to use your own initiative is required Being organised with the ability to manage your own workload is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Red Recruitment South Cerney, Gloucestershire
Sep 22, 2025
Full time
Red Recruitment is looking to recruit hard-working and highly motivated, target-driven Sales Executives with previous telesales experience to join our client in Cirencester. Our client is the UK's market-leading health insurance, life insurance and income protection comparison service. Full training and continuous coaching and development is provided, the basic salary is 35,000 per annum, and there is an opportunity to earn up to 100,000. Benefits and Package for a Sales Executive: Salary: 35,000 per annum plus OTE 70,000 - 100,000 Hours: Full-time Contract Type: Permanent Location: Cirencester Opportunity to earn uncapped commission (up to 100,000) Regular bonuses and performance incentives (holidays, days out, TV's) Full in-house training Supportive and target driven environment Key Responsibilities of a Sales Executive: Making outbound and taking inbound sales calls Handling sales enquiries for a range of insurance products Meeting and exceeding individual targets Providing an advisory service to clients, so recommendations on the insurance providers and their policies can be made Undertaking a fact-finding process to find out the wants and needs of the client as well as their affordable monthly budget Overcoming objections by highlighting the features and benefits of the wide range of products Ensuring every client receives excellent service, in order to convert leads into sales Key Skills and Experience of a Sales Executive: You should have previous sales experience within a high-volume telesales role Able to convert warm leads and be target-driven Previous experience selling private medical insurance is desirable You should be willing to learn and pick up product knowledge Excellent communication skills is required If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)