Customer Service Operator Red Recruitment is recruiting a Customer Service Operator for our client on a full-time, four-month fixed-term contract. This is a remote position with a start date of 3rd August. This role is perfect for someone with an empathetic and attentive approach who is passionate about supporting the community. You will join a small, experienced Customer Services team, making anniversary calls, validating data and building positive relationships with customers, including vulnerable individuals. Benefits and Package for Customer Services Operator: Salary : 12.81 per hour Hours : 37.5 hours per week - 5 days per week, between 8am and 8pm, Monday to Sunday Contract : Full-time, 4-month fixed-term contract Location : Remote Start Date : 3rd August 2025 217 hours of annual leave, increasing to 231 hours with length of service (pro rata) Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more 24/7 employee assistance programme Family and friends' discounts on services and products Pension scheme with up to 4% company contribution matched Please note that this position is subject to pre-employment screening, including a basic DBS check and two years of referencing. All screening must be completed before the successful candidate's start date. Key Responsibilities of Customer Service Operator: Deliver excellent customer service across telephone, email and internal systems, acting as the first point of contact for enquiries. Make anniversary calls to customers and build positive, professional relationships. Communicate professionally and empathetically with customers, including vulnerable individuals. Resolve customer queries and escalate complex or sensitive issues when required. Maintain accurate customer records and complete administrative tasks, including referrals, support requests, complaints and general enquiries. Follow established processes, service standards and timescales to deliver a high-quality customer experience. Handle sensitive information confidentially and comply with GDPR, safeguarding, data protection and information security requirements. Identify and escalate safeguarding concerns relating to children and vulnerable adults in line with company procedures. Work collaboratively with colleagues, support team objectives and adapt to changing priorities and workloads. Contribute to service improvements, reporting activities and other ad hoc tasks as required. Key Skills and Experience of Customer Service Operator: A genuine desire to help the community, with an empathetic and attentive approach to customers' needs Excellent verbal and written communication skills Exceptional attention to detail and accuracy Strong problem-solving skills, with the ability to use initiative Experience in a customer-facing role, either face-to-face or over the telephone Previous experience in a similar contact centre or call centre role is advantageous Competent in Microsoft Office, including Excel, Word and Outlook Able to manage sensitive or challenging conversations professionally and discreetly Willingness to learn new skills and adapt to different customer service activities A collaborative and flexible approach to changing priorities and workloads Full training will be provided across a variety of customer service activities. If you have the right attitude and relevant skills and are interested in the Customer Services Operator position, please apply now! Red Recruitment (Business)
Jul 27, 2026
Seasonal
Customer Service Operator Red Recruitment is recruiting a Customer Service Operator for our client on a full-time, four-month fixed-term contract. This is a remote position with a start date of 3rd August. This role is perfect for someone with an empathetic and attentive approach who is passionate about supporting the community. You will join a small, experienced Customer Services team, making anniversary calls, validating data and building positive relationships with customers, including vulnerable individuals. Benefits and Package for Customer Services Operator: Salary : 12.81 per hour Hours : 37.5 hours per week - 5 days per week, between 8am and 8pm, Monday to Sunday Contract : Full-time, 4-month fixed-term contract Location : Remote Start Date : 3rd August 2025 217 hours of annual leave, increasing to 231 hours with length of service (pro rata) Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more 24/7 employee assistance programme Family and friends' discounts on services and products Pension scheme with up to 4% company contribution matched Please note that this position is subject to pre-employment screening, including a basic DBS check and two years of referencing. All screening must be completed before the successful candidate's start date. Key Responsibilities of Customer Service Operator: Deliver excellent customer service across telephone, email and internal systems, acting as the first point of contact for enquiries. Make anniversary calls to customers and build positive, professional relationships. Communicate professionally and empathetically with customers, including vulnerable individuals. Resolve customer queries and escalate complex or sensitive issues when required. Maintain accurate customer records and complete administrative tasks, including referrals, support requests, complaints and general enquiries. Follow established processes, service standards and timescales to deliver a high-quality customer experience. Handle sensitive information confidentially and comply with GDPR, safeguarding, data protection and information security requirements. Identify and escalate safeguarding concerns relating to children and vulnerable adults in line with company procedures. Work collaboratively with colleagues, support team objectives and adapt to changing priorities and workloads. Contribute to service improvements, reporting activities and other ad hoc tasks as required. Key Skills and Experience of Customer Service Operator: A genuine desire to help the community, with an empathetic and attentive approach to customers' needs Excellent verbal and written communication skills Exceptional attention to detail and accuracy Strong problem-solving skills, with the ability to use initiative Experience in a customer-facing role, either face-to-face or over the telephone Previous experience in a similar contact centre or call centre role is advantageous Competent in Microsoft Office, including Excel, Word and Outlook Able to manage sensitive or challenging conversations professionally and discreetly Willingness to learn new skills and adapt to different customer service activities A collaborative and flexible approach to changing priorities and workloads Full training will be provided across a variety of customer service activities. If you have the right attitude and relevant skills and are interested in the Customer Services Operator position, please apply now! Red Recruitment (Business)
Customer Service Team Leader Red Recruitment are recruiting a motivated Customer Service Team Leader to lead a high-performing team that delivers outstanding customer experiences, supports client retention, and helps customers feel informed, reassured, and well supported throughout their journey. Benefits and Package for a Customer Service Team Leader Salary : Up to 32,000 Hours : 37.5 hours per week, flexible hours between 8am - 8pm across Monday to Sunday Contract : Permanent Location : Norwich - Hybrid (minimum 3 days per week in office) Training : Full-time in office for the initial training period Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app Family and friends' discounts on services and products Pension scheme with company contribution Free on-site parking Key Responsibilities of a Customer Service Team Leader: Team Leadership & Development: Lead, coach, and develop a high-performing team. Set clear expectations, provide structured feedback, and create a positive, customer-focused culture. Operational Management: Oversee day-to-day service delivery, monitor performance, and identify opportunities to improve efficiency, consistency, and customer outcomes. Customer Experience & Escalations: Support the team in delivering empathetic, high-quality service, resolving complex queries, and handling escalated concerns effectively. Sales & Retention Support: Drive strong customer outcomes through service-led selling, identifying opportunities for upselling, cross-selling, and retention. Technology & Systems: Ensure the team uses systems and digital platforms confidently to deliver efficient service and maintain accurate records. Compliance & Reporting: Maintain compliance with internal policies and relevant regulations, while providing clear reporting on performance, service quality, and team activity. Key Skills and Experience of a Customer Service Team Leader: Leadership Experience: At least 2 years of experience managing teams in a customer service, contact centre, or operations-focused environment. Customer Focus: Strong commitment to delivering excellent customer experiences and resolving issues efficiently and empathetically. Operational Excellence: Skilled in managing day-to-day operations, improving processes, and achieving performance targets. Communication: Excellent verbal and written communication skills, with the ability to engage effectively with customers, colleagues, and senior stakeholders. Technical Proficiency: Basic Microsoft Office skills and confidence using or learning new systems and platforms. Commercial Awareness: Experience supporting sales, upselling, retention, or performance in a KPI-driven environment would be advantageous. Industry Knowledge: Experience in telecare, healthcare, technology-enabled services, or familiarity with contact centre platforms such as Genesys would be beneficial. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Jul 25, 2026
Full time
Customer Service Team Leader Red Recruitment are recruiting a motivated Customer Service Team Leader to lead a high-performing team that delivers outstanding customer experiences, supports client retention, and helps customers feel informed, reassured, and well supported throughout their journey. Benefits and Package for a Customer Service Team Leader Salary : Up to 32,000 Hours : 37.5 hours per week, flexible hours between 8am - 8pm across Monday to Sunday Contract : Permanent Location : Norwich - Hybrid (minimum 3 days per week in office) Training : Full-time in office for the initial training period Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app Family and friends' discounts on services and products Pension scheme with company contribution Free on-site parking Key Responsibilities of a Customer Service Team Leader: Team Leadership & Development: Lead, coach, and develop a high-performing team. Set clear expectations, provide structured feedback, and create a positive, customer-focused culture. Operational Management: Oversee day-to-day service delivery, monitor performance, and identify opportunities to improve efficiency, consistency, and customer outcomes. Customer Experience & Escalations: Support the team in delivering empathetic, high-quality service, resolving complex queries, and handling escalated concerns effectively. Sales & Retention Support: Drive strong customer outcomes through service-led selling, identifying opportunities for upselling, cross-selling, and retention. Technology & Systems: Ensure the team uses systems and digital platforms confidently to deliver efficient service and maintain accurate records. Compliance & Reporting: Maintain compliance with internal policies and relevant regulations, while providing clear reporting on performance, service quality, and team activity. Key Skills and Experience of a Customer Service Team Leader: Leadership Experience: At least 2 years of experience managing teams in a customer service, contact centre, or operations-focused environment. Customer Focus: Strong commitment to delivering excellent customer experiences and resolving issues efficiently and empathetically. Operational Excellence: Skilled in managing day-to-day operations, improving processes, and achieving performance targets. Communication: Excellent verbal and written communication skills, with the ability to engage effectively with customers, colleagues, and senior stakeholders. Technical Proficiency: Basic Microsoft Office skills and confidence using or learning new systems and platforms. Commercial Awareness: Experience supporting sales, upselling, retention, or performance in a KPI-driven environment would be advantageous. Industry Knowledge: Experience in telecare, healthcare, technology-enabled services, or familiarity with contact centre platforms such as Genesys would be beneficial. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Customer Service Advisor Red Recruitment is recruiting Customer Service Advisor to join our client, a market-leading financial services business specialising in supporting customers to find realistic and sustainable solutions to managing their outstanding balances. This is an excellent opportunity for individuals with previous customer service experience, ideally within collections, financial services or working with vulnerable customers. Experience handling both inbound and outbound calls would be highly advantageous. The salary for this position is 26,227 per annum , with the opportunity to earn up to 25% annual bonus , paid monthly. Benefits and Package for a Customer Service Advisor: Salary: 26,227 per annum + monthly performance bonus (up to 25% annually) Hours: Training (first 7 weeks): Monday - Friday, 8:00am - 5:30pm Rotating 4-week shift pattern: Week 1: 8:00am - 4:30pm Week 2: 9:30am - 6:00pm plus Saturday 9:00am - 2:00pm (working from home) Week 3: 9:00am - 5:30pm Week 4: 10:30am - 7:00pm Contract Type: Permanent Location: Leeds City Centre (Hybrid working, 2-3 days in the office) 25 days annual leave plus bank holidays (increasing with service) Option to buy additional annual leave Hybrid working Supportive team environment Regular company socials Career development and progression opportunities Key Responsibilities of a Customer Service Advisor: Speaking with customers to understand their individual financial circumstances and identify appropriate solutions Handling both inbound and outbound customer communications via telephone and other channels Managing pre-collections and early-stage collections cases in a professional and customer-focused manner Negotiating affordable and sustainable repayment arrangements Supporting vulnerable customers with empathy and understanding Maintaining accurate records of customer interactions and agreed outcomes Resolving customer queries, complaints and disputes in line with company procedures Working towards individual and team performance targets and KPIs Key Skills and Experience of a Customer Service Advisor: Previous experience in a customer service, collections or contact centre environment is preferred Experience supporting vulnerable customers would be highly advantageous Previous inbound and outbound telephone experience is desirable Excellent communication, listening and negotiation skills A customer-focused and empathetic approach Ability to build rapport and trust with customers Strong attention to detail and good IT skills Resilient, proactive and able to work effectively in a fast-paced environment Ability to work towards targets and KPIs If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Jul 25, 2026
Full time
Customer Service Advisor Red Recruitment is recruiting Customer Service Advisor to join our client, a market-leading financial services business specialising in supporting customers to find realistic and sustainable solutions to managing their outstanding balances. This is an excellent opportunity for individuals with previous customer service experience, ideally within collections, financial services or working with vulnerable customers. Experience handling both inbound and outbound calls would be highly advantageous. The salary for this position is 26,227 per annum , with the opportunity to earn up to 25% annual bonus , paid monthly. Benefits and Package for a Customer Service Advisor: Salary: 26,227 per annum + monthly performance bonus (up to 25% annually) Hours: Training (first 7 weeks): Monday - Friday, 8:00am - 5:30pm Rotating 4-week shift pattern: Week 1: 8:00am - 4:30pm Week 2: 9:30am - 6:00pm plus Saturday 9:00am - 2:00pm (working from home) Week 3: 9:00am - 5:30pm Week 4: 10:30am - 7:00pm Contract Type: Permanent Location: Leeds City Centre (Hybrid working, 2-3 days in the office) 25 days annual leave plus bank holidays (increasing with service) Option to buy additional annual leave Hybrid working Supportive team environment Regular company socials Career development and progression opportunities Key Responsibilities of a Customer Service Advisor: Speaking with customers to understand their individual financial circumstances and identify appropriate solutions Handling both inbound and outbound customer communications via telephone and other channels Managing pre-collections and early-stage collections cases in a professional and customer-focused manner Negotiating affordable and sustainable repayment arrangements Supporting vulnerable customers with empathy and understanding Maintaining accurate records of customer interactions and agreed outcomes Resolving customer queries, complaints and disputes in line with company procedures Working towards individual and team performance targets and KPIs Key Skills and Experience of a Customer Service Advisor: Previous experience in a customer service, collections or contact centre environment is preferred Experience supporting vulnerable customers would be highly advantageous Previous inbound and outbound telephone experience is desirable Excellent communication, listening and negotiation skills A customer-focused and empathetic approach Ability to build rapport and trust with customers Strong attention to detail and good IT skills Resilient, proactive and able to work effectively in a fast-paced environment Ability to work towards targets and KPIs If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Claims Team Manager Are you an experienced claims professional with strong leadership skills looking for a new opportunity? Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and experienced individuals to join them as a Claims Team Manager in Bristol City Centre. You will be responsible for the line management of a team of Claims Handlers, Senior Claims Handlers and Technical Claims Handlers, managing resources and capacity. Benefits and Package for a Claims Team Manager: Salary: Competitive Hours: 35 hours per week, 9.30am - 5.30pm Contract Type: Permanent Location: Bristol City Centre, with occasional travel to the London office Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Claims Team Manager: Leading and managing a team of Claims Handlers, Senior and Technical Claims Handlers Managing workload, resources and capacity across the team Acting as a key contact for insurer clients and managing client relationships Ensuring compliance with SLAs, KPIs and Delegated Authority arrangements Overseeing MI quality, reporting and case management standards Delivering coaching, training and technical support to the team Conducting audits and ensuring quality assurance standards are met Identifying trends, managing risk and escalating issues where appropriate Preparing and chairing stakeholder meetings Driving continuous improvement across processes and service delivery Key Skills and Experience of a Claims Team Manager: Minimum of 10, ideally 15 years of experience in claims with technical expertise Proven line management or team leadership experience Strong experience working with insurer clients and building strong relationships Strong understanding of claims processes, policies and procedures Commercial, proactive and client-focused approach Ability to manage performance, deadlines and competing priorities Experience improving processes and driving operational efficiency Commitment to collaborative and inclusive team culture Professional indemnity experience desirable If you are interested in this position and have the relevant skills and experience, please apply now. Red Recruitment (Agency).
Jul 25, 2026
Full time
Claims Team Manager Are you an experienced claims professional with strong leadership skills looking for a new opportunity? Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and experienced individuals to join them as a Claims Team Manager in Bristol City Centre. You will be responsible for the line management of a team of Claims Handlers, Senior Claims Handlers and Technical Claims Handlers, managing resources and capacity. Benefits and Package for a Claims Team Manager: Salary: Competitive Hours: 35 hours per week, 9.30am - 5.30pm Contract Type: Permanent Location: Bristol City Centre, with occasional travel to the London office Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Claims Team Manager: Leading and managing a team of Claims Handlers, Senior and Technical Claims Handlers Managing workload, resources and capacity across the team Acting as a key contact for insurer clients and managing client relationships Ensuring compliance with SLAs, KPIs and Delegated Authority arrangements Overseeing MI quality, reporting and case management standards Delivering coaching, training and technical support to the team Conducting audits and ensuring quality assurance standards are met Identifying trends, managing risk and escalating issues where appropriate Preparing and chairing stakeholder meetings Driving continuous improvement across processes and service delivery Key Skills and Experience of a Claims Team Manager: Minimum of 10, ideally 15 years of experience in claims with technical expertise Proven line management or team leadership experience Strong experience working with insurer clients and building strong relationships Strong understanding of claims processes, policies and procedures Commercial, proactive and client-focused approach Ability to manage performance, deadlines and competing priorities Experience improving processes and driving operational efficiency Commitment to collaborative and inclusive team culture Professional indemnity experience desirable If you are interested in this position and have the relevant skills and experience, please apply now. Red Recruitment (Agency).
Senior Complaints Officer Red Recruitment is recruiting a Senior Complaints Officer for our client on a fully remote, temporary contract lasting between three and six months. This role is ideal for an experienced complaints and information governance professional with strong knowledge of data protection and Freedom of Information legislation. You will manage complex complaints, information requests and data incidents while providing specialist guidance to managers and wider stakeholders. Package for Senior Complaints Officer: Salary : 17.00- 18.00 per hour Hours : Monday to Friday, 9.00am-5.00pm Contract : Temporary, 3-6 months Location : Fully remote Key Responsibilities of Senior Complaints Officer: Manage complex complaints from initial receipt through to investigation, resolution and response. Support the administration of customer feedback, including complaints, concerns, compliments and MP enquiries. Provide accurate and timely specialist advice on complaints, Freedom of Information and information governance matters. Process and coordinate Freedom of Information and Subject Access Requests within statutory timescales. Ensure compliance with the Data Protection Act 2018, UK GDPR and relevant organisational policies. Investigate data incidents and breaches, identifying their underlying causes and recommending appropriate corrective action. Ensure all data incidents are accurately recorded, investigated and reported. Liaise with managers, legal teams, external organisations and the Information Commissioner's Office where required. Draft clear, comprehensive responses, reports and recommendations relating to complex cases. Develop and maintain information governance policies, procedures and data-sharing agreements. Provide advice, guidance and constructive challenge to managers regarding data protection and information governance requirements. Support the development and delivery of training and information sessions. Identify recurring issues and use investigation findings to support service improvements. Manage a varied and complex caseload while meeting statutory and organisational deadlines. Key Skills and Experience of Senior Complaints Officer: Significant experience managing complex complaints within a large or regulated organisation. Strong knowledge of the Data Protection Act 2018, UK GDPR and Freedom of Information legislation. Experience handling sensitive personal information within a multi-agency or complex organisational environment. Experience processing Freedom of Information and Subject Access Requests. Strong investigation and analytical skills, including experience identifying the causes of data incidents. Experience drafting and agreeing data-sharing agreements, policies and procedures. Excellent written communication and report-writing skills. Confident providing specialist advice and influencing managers and senior stakeholders. Able to interpret complex information and recommend practical, compliant solutions. Highly organised with the ability to manage competing priorities and work independently to deadlines. Degree-level qualification or substantial equivalent experience in a similar role. Previous local authority experience is desirable. A relevant data protection qualification, such as CIPP, is desirable. If you have relevant experience in complex complaints, Freedom of Information and information governance and are interested in this fully remote Senior Complaints Officer position, please apply now! Red Recruitment (Business)
Jul 25, 2026
Seasonal
Senior Complaints Officer Red Recruitment is recruiting a Senior Complaints Officer for our client on a fully remote, temporary contract lasting between three and six months. This role is ideal for an experienced complaints and information governance professional with strong knowledge of data protection and Freedom of Information legislation. You will manage complex complaints, information requests and data incidents while providing specialist guidance to managers and wider stakeholders. Package for Senior Complaints Officer: Salary : 17.00- 18.00 per hour Hours : Monday to Friday, 9.00am-5.00pm Contract : Temporary, 3-6 months Location : Fully remote Key Responsibilities of Senior Complaints Officer: Manage complex complaints from initial receipt through to investigation, resolution and response. Support the administration of customer feedback, including complaints, concerns, compliments and MP enquiries. Provide accurate and timely specialist advice on complaints, Freedom of Information and information governance matters. Process and coordinate Freedom of Information and Subject Access Requests within statutory timescales. Ensure compliance with the Data Protection Act 2018, UK GDPR and relevant organisational policies. Investigate data incidents and breaches, identifying their underlying causes and recommending appropriate corrective action. Ensure all data incidents are accurately recorded, investigated and reported. Liaise with managers, legal teams, external organisations and the Information Commissioner's Office where required. Draft clear, comprehensive responses, reports and recommendations relating to complex cases. Develop and maintain information governance policies, procedures and data-sharing agreements. Provide advice, guidance and constructive challenge to managers regarding data protection and information governance requirements. Support the development and delivery of training and information sessions. Identify recurring issues and use investigation findings to support service improvements. Manage a varied and complex caseload while meeting statutory and organisational deadlines. Key Skills and Experience of Senior Complaints Officer: Significant experience managing complex complaints within a large or regulated organisation. Strong knowledge of the Data Protection Act 2018, UK GDPR and Freedom of Information legislation. Experience handling sensitive personal information within a multi-agency or complex organisational environment. Experience processing Freedom of Information and Subject Access Requests. Strong investigation and analytical skills, including experience identifying the causes of data incidents. Experience drafting and agreeing data-sharing agreements, policies and procedures. Excellent written communication and report-writing skills. Confident providing specialist advice and influencing managers and senior stakeholders. Able to interpret complex information and recommend practical, compliant solutions. Highly organised with the ability to manage competing priorities and work independently to deadlines. Degree-level qualification or substantial equivalent experience in a similar role. Previous local authority experience is desirable. A relevant data protection qualification, such as CIPP, is desirable. If you have relevant experience in complex complaints, Freedom of Information and information governance and are interested in this fully remote Senior Complaints Officer position, please apply now! Red Recruitment (Business)
Customer Service Team Leader Red Recruitment are recruiting a motivated Customer Service Team Leader to lead a high-performing team that delivers outstanding customer experiences, supports client retention, and helps customers feel informed, reassured, and well supported throughout their journey. Benefits and Package for a Customer Service Team Leader Salary : Up to £32,000 Hours : 37.5 hours per week, flexible hours between 8am - 8pm across Monday to Sunday Contract : Permanent Location : Norwich - Hybrid (minimum 3 days per week in office) Training : Full-time in office for the initial training period Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app Family and friends' discounts on services and products Pension scheme with company contribution Free on-site parking Key Responsibilities of a Customer Service Team Leader: Team Leadership & Development: Lead, coach, and develop a high-performing team. Set clear expectations, provide structured feedback, and create a positive, customer-focused culture. Operational Management: Oversee day-to-day service delivery, monitor performance, and identify opportunities to improve efficiency, consistency, and customer outcomes. Customer Experience & Escalations: Support the team in delivering empathetic, high-quality service, resolving complex queries, and handling escalated concerns effectively. Sales & Retention Support: Drive strong customer outcomes through service-led selling, identifying opportunities for upselling, cross-selling, and retention. Technology & Systems: Ensure the team uses systems and digital platforms confidently to deliver efficient service and maintain accurate records. Compliance & Reporting: Maintain compliance with internal policies and relevant regulations, while providing clear reporting on performance, service quality, and team activity. Key Skills and Experience of a Customer Service Team Leader: Leadership Experience: At least 2 years of experience managing teams in a customer service, contact centre, or operations-focused environment. Customer Focus: Strong commitment to delivering excellent customer experiences and resolving issues efficiently and empathetically. Operational Excellence: Skilled in managing day-to-day operations, improving processes, and achieving performance targets. Communication: Excellent verbal and written communication skills, with the ability to engage effectively with customers, colleagues, and senior stakeholders. Technical Proficiency: Basic Microsoft Office skills and confidence using or learning new systems and platforms. Commercial Awareness: Experience supporting sales, upselling, retention, or performance in a KPI-driven environment would be advantageous. Industry Knowledge: Experience in telecare, healthcare, technology-enabled services, or familiarity with contact centre platforms such as Genesys would be beneficial. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Jul 24, 2026
Full time
Customer Service Team Leader Red Recruitment are recruiting a motivated Customer Service Team Leader to lead a high-performing team that delivers outstanding customer experiences, supports client retention, and helps customers feel informed, reassured, and well supported throughout their journey. Benefits and Package for a Customer Service Team Leader Salary : Up to £32,000 Hours : 37.5 hours per week, flexible hours between 8am - 8pm across Monday to Sunday Contract : Permanent Location : Norwich - Hybrid (minimum 3 days per week in office) Training : Full-time in office for the initial training period Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app Family and friends' discounts on services and products Pension scheme with company contribution Free on-site parking Key Responsibilities of a Customer Service Team Leader: Team Leadership & Development: Lead, coach, and develop a high-performing team. Set clear expectations, provide structured feedback, and create a positive, customer-focused culture. Operational Management: Oversee day-to-day service delivery, monitor performance, and identify opportunities to improve efficiency, consistency, and customer outcomes. Customer Experience & Escalations: Support the team in delivering empathetic, high-quality service, resolving complex queries, and handling escalated concerns effectively. Sales & Retention Support: Drive strong customer outcomes through service-led selling, identifying opportunities for upselling, cross-selling, and retention. Technology & Systems: Ensure the team uses systems and digital platforms confidently to deliver efficient service and maintain accurate records. Compliance & Reporting: Maintain compliance with internal policies and relevant regulations, while providing clear reporting on performance, service quality, and team activity. Key Skills and Experience of a Customer Service Team Leader: Leadership Experience: At least 2 years of experience managing teams in a customer service, contact centre, or operations-focused environment. Customer Focus: Strong commitment to delivering excellent customer experiences and resolving issues efficiently and empathetically. Operational Excellence: Skilled in managing day-to-day operations, improving processes, and achieving performance targets. Communication: Excellent verbal and written communication skills, with the ability to engage effectively with customers, colleagues, and senior stakeholders. Technical Proficiency: Basic Microsoft Office skills and confidence using or learning new systems and platforms. Commercial Awareness: Experience supporting sales, upselling, retention, or performance in a KPI-driven environment would be advantageous. Industry Knowledge: Experience in telecare, healthcare, technology-enabled services, or familiarity with contact centre platforms such as Genesys would be beneficial. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Customer Service Representative Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a temporary basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers. You will be speaking with customers, collecting payments, and setting up direct debits. Benefits and Package for Customer Service Representative: Salary: 12.81 per hour. Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 7am - 8pm Contract: Temporary Location: Norwich - Hybrid Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and Friends discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Customer Service Representative: Handle inbound and outbound customer enquiries across telephone, email, and digital channels in a professional and timely manner. Provide accurate information, guidance, and support to customers, resolving issues at first contact where possible. Record and update customer details and case notes accurately within the contact centre systems. Escalate complex issues to senior colleagues or specialist teams in line with procedures. Adhere to all company policies, regulatory requirements, and service standards. Meet individual and team performance targets including response times, quality measures, and customer satisfaction scores. Manage sensitive or challenging conversations with discretion and professionalism, ensuring vulnerable customers are supported appropriately. Contribute to continuous service improvement by identifying recurring issues and suggesting solutions. Participate in regular training and coaching sessions to maintain product knowledge, compliance awareness, and service skills. Key Skills and Experience of Customer Service Representative: Experience in customer objection handling and complaints Excellent internal and external emotional intelligence and relationship management skills Proficient in computer software and technology platforms, especially CRM and Microsoft Office Highly organised and accurate Excellent listening skills Outstanding communicator Present information clearly, concisely, accurately and in ways which promote understanding Self-driven and able to raise standards of quality and productivity when required Exposure to cash collection a significant bonus NVQ level 2/3 in Customer Service / Business Administration - desirable If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now! Red Recruitment (Business)
Jul 24, 2026
Seasonal
Customer Service Representative Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a temporary basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers. You will be speaking with customers, collecting payments, and setting up direct debits. Benefits and Package for Customer Service Representative: Salary: 12.81 per hour. Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 7am - 8pm Contract: Temporary Location: Norwich - Hybrid Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and Friends discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Customer Service Representative: Handle inbound and outbound customer enquiries across telephone, email, and digital channels in a professional and timely manner. Provide accurate information, guidance, and support to customers, resolving issues at first contact where possible. Record and update customer details and case notes accurately within the contact centre systems. Escalate complex issues to senior colleagues or specialist teams in line with procedures. Adhere to all company policies, regulatory requirements, and service standards. Meet individual and team performance targets including response times, quality measures, and customer satisfaction scores. Manage sensitive or challenging conversations with discretion and professionalism, ensuring vulnerable customers are supported appropriately. Contribute to continuous service improvement by identifying recurring issues and suggesting solutions. Participate in regular training and coaching sessions to maintain product knowledge, compliance awareness, and service skills. Key Skills and Experience of Customer Service Representative: Experience in customer objection handling and complaints Excellent internal and external emotional intelligence and relationship management skills Proficient in computer software and technology platforms, especially CRM and Microsoft Office Highly organised and accurate Excellent listening skills Outstanding communicator Present information clearly, concisely, accurately and in ways which promote understanding Self-driven and able to raise standards of quality and productivity when required Exposure to cash collection a significant bonus NVQ level 2/3 in Customer Service / Business Administration - desirable If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now! Red Recruitment (Business)
Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between 35,000 and 50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service Delivery Manager: Salary: 35,000 - 50,000 Depending on Experience Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Hybrid - Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies. Plan, lead, and document structured Service Review Meetings with key stakeholders. Deliver comprehensive Service Management Reports and lead ongoing improvement plans. Act as the escalation point for internal and external customer service concerns. Partner with Account Management to align on strategic goals and drive new opportunities. Review customer P&Ls to ensure contract profitability and efficiency in service delivery. Monitor and report on KPIs, SLAs, and service performance to meet customer expectations. Provide detailed business reporting and forecasting to internal and external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services, or Telecoms industry Experience managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested in this role, please apply now. Red Recruitment (Agency).
Jul 24, 2026
Full time
Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between 35,000 and 50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service Delivery Manager: Salary: 35,000 - 50,000 Depending on Experience Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Hybrid - Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies. Plan, lead, and document structured Service Review Meetings with key stakeholders. Deliver comprehensive Service Management Reports and lead ongoing improvement plans. Act as the escalation point for internal and external customer service concerns. Partner with Account Management to align on strategic goals and drive new opportunities. Review customer P&Ls to ensure contract profitability and efficiency in service delivery. Monitor and report on KPIs, SLAs, and service performance to meet customer expectations. Provide detailed business reporting and forecasting to internal and external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services, or Telecoms industry Experience managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested in this role, please apply now. Red Recruitment (Agency).
Account Executive Red Recruitment is recruiting an Account Executive on behalf of our client who is a financial wellbeing and retirement specialist in the public sector. This position will involve you working closely with the Account Manager to maintain and develop a portfolio of public sector clients. This role includes a competitive salary as well as a performance-based bonus. This position is located in Liverpool. Benefits, Culture, and Salary for an Account Executive: Salary: Competitive Hours: Monday - Friday, 9am - 5pm Contract Type: Permanent Location: Liverpool Performance-based bonus of up to 4,500 25 days annual leave plus bank holidays Workplace Pension Private medical insurance for employees Permanent health insurance Key Responsibilities of an Account Executive: Collaborating with the Account Managers to deliver agreed client seminar targets Servicing multiple clients concurrently, adhering to deadlines agreed upon with the client Ensuring delegates are provided with all required information in a timely manner Liaising directly with corporates to obtain necessary information Producing data and information for both internal and external use Key Skills and Experience of an Account Executive: Proven track record of excellent customer service skills Previous experience working in a sales environment where targets are set and achieved Proficiency in the use of Microsoft Office is essential Excellent time management skills, working to tight deadlines and the ability to prioritise workload Good knowledge of UK financial services and education in the workplace is desirable If you have the relevant skills and are interested in this position, please apply now! Red Recruitment (Agency)
Jul 24, 2026
Full time
Account Executive Red Recruitment is recruiting an Account Executive on behalf of our client who is a financial wellbeing and retirement specialist in the public sector. This position will involve you working closely with the Account Manager to maintain and develop a portfolio of public sector clients. This role includes a competitive salary as well as a performance-based bonus. This position is located in Liverpool. Benefits, Culture, and Salary for an Account Executive: Salary: Competitive Hours: Monday - Friday, 9am - 5pm Contract Type: Permanent Location: Liverpool Performance-based bonus of up to 4,500 25 days annual leave plus bank holidays Workplace Pension Private medical insurance for employees Permanent health insurance Key Responsibilities of an Account Executive: Collaborating with the Account Managers to deliver agreed client seminar targets Servicing multiple clients concurrently, adhering to deadlines agreed upon with the client Ensuring delegates are provided with all required information in a timely manner Liaising directly with corporates to obtain necessary information Producing data and information for both internal and external use Key Skills and Experience of an Account Executive: Proven track record of excellent customer service skills Previous experience working in a sales environment where targets are set and achieved Proficiency in the use of Microsoft Office is essential Excellent time management skills, working to tight deadlines and the ability to prioritise workload Good knowledge of UK financial services and education in the workplace is desirable If you have the relevant skills and are interested in this position, please apply now! Red Recruitment (Agency)
Customer Care Advisor Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor. You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice. This is a temporary contract with the potential to become permanent. Benefits and Package for Customer Care Advisor : Salary : £12.71 Per Hour Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends). Contract: Temporary with potential to become permanent Location: Boldon, Sunderland Start Date: ASAP Competitive Holiday Opportunity to progress personally and professionally Achievable targets Key Responsibilities of Customer Care Advisor: Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms Listen to families' needs, providing empathetic, clear and reassuring guidance Confidently guide conversations towards booking care home show rounds Take full ownership of each enquiry from initial contact through to admission Schedule and conduct follow-up calls to support families throughout their journey Liaise closely with care home teams to coordinate visits and pre-admission assessments Arrange second viewings and post-visit check-ins to address outstanding questions Build trusted relationships with families during significant life transitions Professionally handle and direct calls from suppliers, relatives and job applicants Key Skills and Experience of Customer Care Advisor: Excellent Customer Service skills - telephone and written Stay calm and reassuring in sensitive situations Organisational skills Naturally show empathy and patience Communicate with warmth and clarity Take ownership and follow through Motivated by helping people make informed decisions If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now! Red Recruitment (Business)
Jul 24, 2026
Seasonal
Customer Care Advisor Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor. You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice. This is a temporary contract with the potential to become permanent. Benefits and Package for Customer Care Advisor : Salary : £12.71 Per Hour Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends). Contract: Temporary with potential to become permanent Location: Boldon, Sunderland Start Date: ASAP Competitive Holiday Opportunity to progress personally and professionally Achievable targets Key Responsibilities of Customer Care Advisor: Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms Listen to families' needs, providing empathetic, clear and reassuring guidance Confidently guide conversations towards booking care home show rounds Take full ownership of each enquiry from initial contact through to admission Schedule and conduct follow-up calls to support families throughout their journey Liaise closely with care home teams to coordinate visits and pre-admission assessments Arrange second viewings and post-visit check-ins to address outstanding questions Build trusted relationships with families during significant life transitions Professionally handle and direct calls from suppliers, relatives and job applicants Key Skills and Experience of Customer Care Advisor: Excellent Customer Service skills - telephone and written Stay calm and reassuring in sensitive situations Organisational skills Naturally show empathy and patience Communicate with warmth and clarity Take ownership and follow through Motivated by helping people make informed decisions If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now! Red Recruitment (Business)
Customer Service Representative Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a temporary basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers. You will be speaking with customers, collecting payments, and setting up direct debits. Benefits and Package for Customer Service Representative: Salary: £12.81 per hour. Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 7am - 8pm Contract: Temporary Location: Norwich - Hybrid Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and Friends discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Customer Service Representative: Handle inbound and outbound customer enquiries across telephone, email, and digital channels in a professional and timely manner. Provide accurate information, guidance, and support to customers, resolving issues at first contact where possible. Record and update customer details and case notes accurately within the contact centre systems. Escalate complex issues to senior colleagues or specialist teams in line with procedures. Adhere to all company policies, regulatory requirements, and service standards. Meet individual and team performance targets including response times, quality measures, and customer satisfaction scores. Manage sensitive or challenging conversations with discretion and professionalism, ensuring vulnerable customers are supported appropriately. Contribute to continuous service improvement by identifying recurring issues and suggesting solutions. Participate in regular training and coaching sessions to maintain product knowledge, compliance awareness, and service skills. Key Skills and Experience of Customer Service Representative: Experience in customer objection handling and complaints Excellent internal and external emotional intelligence and relationship management skills Proficient in computer software and technology platforms, especially CRM and Microsoft Office Highly organised and accurate Excellent listening skills Outstanding communicator Present information clearly, concisely, accurately and in ways which promote understanding Self-driven and able to raise standards of quality and productivity when required Exposure to cash collection a significant bonus NVQ level 2/3 in Customer Service / Business Administration - desirable If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now! Red Recruitment (Business)
Jul 23, 2026
Seasonal
Customer Service Representative Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a temporary basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers. You will be speaking with customers, collecting payments, and setting up direct debits. Benefits and Package for Customer Service Representative: Salary: £12.81 per hour. Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 7am - 8pm Contract: Temporary Location: Norwich - Hybrid Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and Friends discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Customer Service Representative: Handle inbound and outbound customer enquiries across telephone, email, and digital channels in a professional and timely manner. Provide accurate information, guidance, and support to customers, resolving issues at first contact where possible. Record and update customer details and case notes accurately within the contact centre systems. Escalate complex issues to senior colleagues or specialist teams in line with procedures. Adhere to all company policies, regulatory requirements, and service standards. Meet individual and team performance targets including response times, quality measures, and customer satisfaction scores. Manage sensitive or challenging conversations with discretion and professionalism, ensuring vulnerable customers are supported appropriately. Contribute to continuous service improvement by identifying recurring issues and suggesting solutions. Participate in regular training and coaching sessions to maintain product knowledge, compliance awareness, and service skills. Key Skills and Experience of Customer Service Representative: Experience in customer objection handling and complaints Excellent internal and external emotional intelligence and relationship management skills Proficient in computer software and technology platforms, especially CRM and Microsoft Office Highly organised and accurate Excellent listening skills Outstanding communicator Present information clearly, concisely, accurately and in ways which promote understanding Self-driven and able to raise standards of quality and productivity when required Exposure to cash collection a significant bonus NVQ level 2/3 in Customer Service / Business Administration - desirable If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now! Red Recruitment (Business)
Business Support Executive Red Recruitment is recruiting a Business Support Executive to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in sales or operational support with a high attention to detail. The salary for this position is 28,000 Benefits & Package for a Business Support Executive: Salary: 28,000 per annum Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Manchester 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Supporting a wide range of customers, delivering an exceptional customer experience Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue for the business including white space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Serve as the primary liaison for vendor relationships on behalf of assigned customers Support the Account Manager with customer related quoting, order processing, billing and invoicing enquiries Key Skills and Experiences of an Business Support Executive: Experience working in sales or sales support required Experience with CRM system, sales operations and database management High attention to detail ensuring accuracy in data and processes Excellent customer-facing skills to deliver a professional and polite service Ability to organise and prioritise workload effectively to meet agreed timescales and work towards targets whilst providing excellent customer experience Hard-working, curious, eager to learn and embrace growth opportunities If you have the required skills and experience as a Business Support Executive and are interested in this role, please apply now. Red Recruitment (Agency).
Jul 22, 2026
Full time
Business Support Executive Red Recruitment is recruiting a Business Support Executive to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in sales or operational support with a high attention to detail. The salary for this position is 28,000 Benefits & Package for a Business Support Executive: Salary: 28,000 per annum Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Manchester 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Supporting a wide range of customers, delivering an exceptional customer experience Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue for the business including white space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Serve as the primary liaison for vendor relationships on behalf of assigned customers Support the Account Manager with customer related quoting, order processing, billing and invoicing enquiries Key Skills and Experiences of an Business Support Executive: Experience working in sales or sales support required Experience with CRM system, sales operations and database management High attention to detail ensuring accuracy in data and processes Excellent customer-facing skills to deliver a professional and polite service Ability to organise and prioritise workload effectively to meet agreed timescales and work towards targets whilst providing excellent customer experience Hard-working, curious, eager to learn and embrace growth opportunities If you have the required skills and experience as a Business Support Executive and are interested in this role, please apply now. Red Recruitment (Agency).
Contact Centre Training Manager Are you an experienced contact centre training professional who enjoys designing engaging learning programmes, developing people and supporting wider business strategy? Red Recruitment is recruiting a Contact Centre Training Manager to join a contact centre handling complex and emotive telephone enquiries. This is a key leadership role responsible for shaping the training strategy, managing two trainers and ensuring new and existing colleagues have the knowledge, skills and confidence to deliver an excellent customer experience. The ideal candidate will have significant contact centre training experience and enjoy combining strategic thinking with hands-on training design and delivery. If you feel you are suitable for this role but the salary doesn't quite match, please do get in touch. Package for a Contact Centre Training Manager: Salary : Circa 45,000 per annum Hours : Full-time Contract Type: Permanent Location : Central Bristol, with some travel to other UK contact centres Key Responsibilities of a Contact Centre Training Manager: Developing and delivering the contact centre's training and learning strategy Leading, supporting and developing a team of two trainers Designing and delivering training programmes for new contact centre employees joining in monthly cohorts Ensuring training equips employees to manage complex and emotive customer conversations confidently and sensitively Creating ongoing upskilling, personal development and refresher training opportunities for existing employees Evaluating training effectiveness and using feedback and performance data to improve learning programmes Working closely with the Contact Centre Manager, Workforce Planning Manager and Customer Experience Manager to align training with operational requirements Supporting wider business strategy through effective learning and development initiatives Identifying skills gaps and developing targeted training solutions to meet evolving business needs Maintaining consistent training standards across UK contact centre locations Key Skills and Experiences of a Contact Centre Training Manager: Previous experience designing and delivering training within a contact centre environment is essential Experience leading, coaching or developing other trainers Strong knowledge of contact centre operations, customer experience and employee development Confidence delivering training for new starters as well as established teams Experience creating training strategies and translating business requirements into effective learning programmes An engaging and adaptable delivery style, with the ability to make complex subjects accessible Excellent communication, coaching and stakeholder management skills Ability to work collaboratively with operational leaders and wider business functions Comfortable balancing strategic responsibilities with hands-on training delivery Willingness to travel occasionally to other UK contact centres If you have significant contact centre training experience and are passionate about developing people, improving performance and supporting business strategy, please apply now! Red Recruitment (Agency)
Jul 22, 2026
Full time
Contact Centre Training Manager Are you an experienced contact centre training professional who enjoys designing engaging learning programmes, developing people and supporting wider business strategy? Red Recruitment is recruiting a Contact Centre Training Manager to join a contact centre handling complex and emotive telephone enquiries. This is a key leadership role responsible for shaping the training strategy, managing two trainers and ensuring new and existing colleagues have the knowledge, skills and confidence to deliver an excellent customer experience. The ideal candidate will have significant contact centre training experience and enjoy combining strategic thinking with hands-on training design and delivery. If you feel you are suitable for this role but the salary doesn't quite match, please do get in touch. Package for a Contact Centre Training Manager: Salary : Circa 45,000 per annum Hours : Full-time Contract Type: Permanent Location : Central Bristol, with some travel to other UK contact centres Key Responsibilities of a Contact Centre Training Manager: Developing and delivering the contact centre's training and learning strategy Leading, supporting and developing a team of two trainers Designing and delivering training programmes for new contact centre employees joining in monthly cohorts Ensuring training equips employees to manage complex and emotive customer conversations confidently and sensitively Creating ongoing upskilling, personal development and refresher training opportunities for existing employees Evaluating training effectiveness and using feedback and performance data to improve learning programmes Working closely with the Contact Centre Manager, Workforce Planning Manager and Customer Experience Manager to align training with operational requirements Supporting wider business strategy through effective learning and development initiatives Identifying skills gaps and developing targeted training solutions to meet evolving business needs Maintaining consistent training standards across UK contact centre locations Key Skills and Experiences of a Contact Centre Training Manager: Previous experience designing and delivering training within a contact centre environment is essential Experience leading, coaching or developing other trainers Strong knowledge of contact centre operations, customer experience and employee development Confidence delivering training for new starters as well as established teams Experience creating training strategies and translating business requirements into effective learning programmes An engaging and adaptable delivery style, with the ability to make complex subjects accessible Excellent communication, coaching and stakeholder management skills Ability to work collaboratively with operational leaders and wider business functions Comfortable balancing strategic responsibilities with hands-on training delivery Willingness to travel occasionally to other UK contact centres If you have significant contact centre training experience and are passionate about developing people, improving performance and supporting business strategy, please apply now! Red Recruitment (Agency)
Customer Care Advisor Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor. You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice. This is a temporary contract with the potential to become permanent. Benefits and Package for Customer Care Advisor : Salary : 12.71 Per Hour Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends). Contract: Temporary with potential to become permanent Location: Boldon, Sunderland Start Date: ASAP Competitive Holiday Opportunity to progress personally and professionally Achievable targets Key Responsibilities of Customer Care Advisor: Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms Listen to families' needs, providing empathetic, clear and reassuring guidance Confidently guide conversations towards booking care home show rounds Take full ownership of each enquiry from initial contact through to admission Schedule and conduct follow-up calls to support families throughout their journey Liaise closely with care home teams to coordinate visits and pre-admission assessments Arrange second viewings and post-visit check-ins to address outstanding questions Build trusted relationships with families during significant life transitions Professionally handle and direct calls from suppliers, relatives and job applicants Key Skills and Experience of Customer Care Advisor: Excellent Customer Service skills - telephone and written Stay calm and reassuring in sensitive situations Organisational skills Naturally show empathy and patience Communicate with warmth and clarity Take ownership and follow through Motivated by helping people make informed decisions If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now! Red Recruitment (Business)
Jul 22, 2026
Seasonal
Customer Care Advisor Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor. You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice. This is a temporary contract with the potential to become permanent. Benefits and Package for Customer Care Advisor : Salary : 12.71 Per Hour Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends). Contract: Temporary with potential to become permanent Location: Boldon, Sunderland Start Date: ASAP Competitive Holiday Opportunity to progress personally and professionally Achievable targets Key Responsibilities of Customer Care Advisor: Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms Listen to families' needs, providing empathetic, clear and reassuring guidance Confidently guide conversations towards booking care home show rounds Take full ownership of each enquiry from initial contact through to admission Schedule and conduct follow-up calls to support families throughout their journey Liaise closely with care home teams to coordinate visits and pre-admission assessments Arrange second viewings and post-visit check-ins to address outstanding questions Build trusted relationships with families during significant life transitions Professionally handle and direct calls from suppliers, relatives and job applicants Key Skills and Experience of Customer Care Advisor: Excellent Customer Service skills - telephone and written Stay calm and reassuring in sensitive situations Organisational skills Naturally show empathy and patience Communicate with warmth and clarity Take ownership and follow through Motivated by helping people make informed decisions If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now! Red Recruitment (Business)
Technical Claims Handler Are you an experienced Technical Claims Handler with an indemnity background looking for a new position within a legal firm? Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and experienced individuals to join them as a Technical Claims Handler in Bristol City Centre. Benefits and Package for a Technical Claims Handler: Salary: Competitive Hours: 35 hours per week, 9.30am - 5.30pm Contract Type: Permanent Location: Bristol City Centre Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Technical Claims Handler: Handling complex technical claims cases Acting as a subject matter expert across the business Providing technical and legislative claims expertise and knowledge Instructing and collaborating with claims partners, such as brokers, lawyers, investigators and assessors Developing and managing relationships with claims partners, updating existing processes, and creating new ones Key Skills and Experience of a Technical Claims Handler: You ideally will have a strong grounding in claims including technical knowledge and experience You should be able to build internal relationships and understand the expertise across the firm Having a commercial, committed and proactive approach is required You will need to be able to interact with clients, intermediaries and suppliers to build effective, collaborative working relationships based on trust Being committed to being a part of a supportive, inclusive and collaborative firm is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Jul 22, 2026
Full time
Technical Claims Handler Are you an experienced Technical Claims Handler with an indemnity background looking for a new position within a legal firm? Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and experienced individuals to join them as a Technical Claims Handler in Bristol City Centre. Benefits and Package for a Technical Claims Handler: Salary: Competitive Hours: 35 hours per week, 9.30am - 5.30pm Contract Type: Permanent Location: Bristol City Centre Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Technical Claims Handler: Handling complex technical claims cases Acting as a subject matter expert across the business Providing technical and legislative claims expertise and knowledge Instructing and collaborating with claims partners, such as brokers, lawyers, investigators and assessors Developing and managing relationships with claims partners, updating existing processes, and creating new ones Key Skills and Experience of a Technical Claims Handler: You ideally will have a strong grounding in claims including technical knowledge and experience You should be able to build internal relationships and understand the expertise across the firm Having a commercial, committed and proactive approach is required You will need to be able to interact with clients, intermediaries and suppliers to build effective, collaborative working relationships based on trust Being committed to being a part of a supportive, inclusive and collaborative firm is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Red Recruitment is hiring a Sales Consultant for our client, an award-winning business using cutting-edge technology and sales practices to deliver outstanding customer and employee experiences. This hybrid role, with an office based in Northampton, offers a salary of 26,000 - 28,500 per annum plus OTE commission . It's a fantastic opportunity for a motivated sales professional to join a thriving, environmentally conscious company with an excellent benefits package. Benefits and Package for a Sales Consultant: Salary : 26,000 - 28,500 per annum plus OTE commission Hours: Monday - Friday, 9am - 5:30pm 1 in 3 Saturdays, 9am - 2pm (starting after 3 months) Contract Type: Permanent Location: Hybrid (8 days per month in Northampton office) Holiday: 25 days, plus bank holidays Flexible parental leave Flexible benefits scheme allowing you to choose from a package of benefits including private medical, dental or travel insurance, extra holiday allowance, and gym memberships Paid sabbatical opportunities Access to mental health and wellbeing resources A dedicated training and development platform Key Responsibilities of a Sales Consultant: Outbound calling to customers to generate sales through warm leads. Answer inbound sales calls from prospective customers. Building rapport with customers, understanding their requirements and making sales based on your fact-finding. Follow sales processes through to completion, making sure card payment details and Direct Debits are completed accurately. Follow all compliance and quality standards, including FCA Regulations and GDPR. Key Skills and Responsibilities of a Sales Consultant: Highly motivated and passionate about sales, and has experience in telephone sales. Able to deal with different customer concerns, questions, and objections while ensuring all interactions result in a positive experience. Highly resilient and able to maintain attention to detail and focus while working independently. Adaptable, willing to learn, and open to change. Strong in active listening, with the ability to recognise and understand customer needs. Computer literate with the ability to multitask across systems. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Oct 04, 2025
Full time
Red Recruitment is hiring a Sales Consultant for our client, an award-winning business using cutting-edge technology and sales practices to deliver outstanding customer and employee experiences. This hybrid role, with an office based in Northampton, offers a salary of 26,000 - 28,500 per annum plus OTE commission . It's a fantastic opportunity for a motivated sales professional to join a thriving, environmentally conscious company with an excellent benefits package. Benefits and Package for a Sales Consultant: Salary : 26,000 - 28,500 per annum plus OTE commission Hours: Monday - Friday, 9am - 5:30pm 1 in 3 Saturdays, 9am - 2pm (starting after 3 months) Contract Type: Permanent Location: Hybrid (8 days per month in Northampton office) Holiday: 25 days, plus bank holidays Flexible parental leave Flexible benefits scheme allowing you to choose from a package of benefits including private medical, dental or travel insurance, extra holiday allowance, and gym memberships Paid sabbatical opportunities Access to mental health and wellbeing resources A dedicated training and development platform Key Responsibilities of a Sales Consultant: Outbound calling to customers to generate sales through warm leads. Answer inbound sales calls from prospective customers. Building rapport with customers, understanding their requirements and making sales based on your fact-finding. Follow sales processes through to completion, making sure card payment details and Direct Debits are completed accurately. Follow all compliance and quality standards, including FCA Regulations and GDPR. Key Skills and Responsibilities of a Sales Consultant: Highly motivated and passionate about sales, and has experience in telephone sales. Able to deal with different customer concerns, questions, and objections while ensuring all interactions result in a positive experience. Highly resilient and able to maintain attention to detail and focus while working independently. Adaptable, willing to learn, and open to change. Strong in active listening, with the ability to recognise and understand customer needs. Computer literate with the ability to multitask across systems. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Are you a target-driven individual looking to excel in your career as a Mortgage Advisor? Red Recruitment is looking for sales-focused professionals to join our client, an established and successful, award-winning mortgage brokerage. Ideally, you will have previous sales experience or have a degree in either business or finance and you must be willing to study and work towards gaining your CeMAP qualification. After the training period, the salary does increase and will continue to increase as you develop your career. Benefits and Package for a Trainee Mortgage Advisor: Salary: 27,000 per annum OTE of 30,000 Hours: Monday - Friday, 9am - 5.30pm and 11am - 7.30pm and 1 in 4 Saturday's 9am - 1pm Contract Type: Permanent Location: Fareham, Hampshire (you must live within a 30 minute commute of PO15) Once you are a qualified Mortgage Advisor, your commission structure increases (the average OTE is 65,000) Continued learning and development Free onsite parking Access to Employee Assistance Programme Key Responsibilities of a Trainee Mortgage Advisor: Outbound calling prospective customers Calling warm leads through a dialer system (customers looking at mortgage rates) Passing customers through to speak to a fully qualified mortgage advisor Acting in accordance with regulatory procedures Responding to customer enquiries and identifying customer needs Key Skills and Experience of a Trainee Mortgage Advisor: You should have a strong track record in generating sales or be target-driven You should have sales experiences and have a degree You need to be willing to study for your CeMAP qualification if you are not already studying for this (some studying time is provided during working hours) Previous telephone-based experience is preferred Being proactive with the ability to use your own initiative is required Being organised with the ability to manage your own workload is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Oct 02, 2025
Full time
Are you a target-driven individual looking to excel in your career as a Mortgage Advisor? Red Recruitment is looking for sales-focused professionals to join our client, an established and successful, award-winning mortgage brokerage. Ideally, you will have previous sales experience or have a degree in either business or finance and you must be willing to study and work towards gaining your CeMAP qualification. After the training period, the salary does increase and will continue to increase as you develop your career. Benefits and Package for a Trainee Mortgage Advisor: Salary: 27,000 per annum OTE of 30,000 Hours: Monday - Friday, 9am - 5.30pm and 11am - 7.30pm and 1 in 4 Saturday's 9am - 1pm Contract Type: Permanent Location: Fareham, Hampshire (you must live within a 30 minute commute of PO15) Once you are a qualified Mortgage Advisor, your commission structure increases (the average OTE is 65,000) Continued learning and development Free onsite parking Access to Employee Assistance Programme Key Responsibilities of a Trainee Mortgage Advisor: Outbound calling prospective customers Calling warm leads through a dialer system (customers looking at mortgage rates) Passing customers through to speak to a fully qualified mortgage advisor Acting in accordance with regulatory procedures Responding to customer enquiries and identifying customer needs Key Skills and Experience of a Trainee Mortgage Advisor: You should have a strong track record in generating sales or be target-driven You should have sales experiences and have a degree You need to be willing to study for your CeMAP qualification if you are not already studying for this (some studying time is provided during working hours) Previous telephone-based experience is preferred Being proactive with the ability to use your own initiative is required Being organised with the ability to manage your own workload is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Are you a target-driven individual looking to excel in your career as a Mortgage Advisor? Red Recruitment is looking for sales-focused professionals to join our client, an established and successful, award-winning mortgage brokerage. Ideally, you will have previous sales experience or have a degree in either business or finance and you must be willing to study and work towards gaining your CeMAP qualification. After the training period, the salary does increase and will continue to increase as you develop your career. Benefits and Package for a Trainee Mortgage Advisor: Salary: £27,000 per annum OTE of £30,000 Hours: Monday - Friday, 9am - 5.30pm and 11am - 7.30pm and 1 in 4 Saturday's 9am - 1pm Contract Type: Permanent Location: Fareham, Hampshire (you must live within a 30 minute commute of PO15) Once you are a qualified Mortgage Advisor, your commission structure increases (the average OTE is £65,000) Continued learning and development Free onsite parking Access to Employee Assistance Programme Key Responsibilities of a Trainee Mortgage Advisor: Outbound calling prospective customers Calling warm leads through a dialer system (customers looking at mortgage rates) Passing customers through to speak to a fully qualified mortgage advisor Acting in accordance with regulatory procedures Responding to customer enquiries and identifying customer needs Key Skills and Experience of a Trainee Mortgage Advisor: You should have a strong track record in generating sales or be target-driven You should have sales experiences and have a degree You need to be willing to study for your CeMAP qualification if you are not already studying for this (some studying time is provided during working hours) Previous telephone-based experience is preferred Being proactive with the ability to use your own initiative is required Being organised with the ability to manage your own workload is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Oct 02, 2025
Full time
Are you a target-driven individual looking to excel in your career as a Mortgage Advisor? Red Recruitment is looking for sales-focused professionals to join our client, an established and successful, award-winning mortgage brokerage. Ideally, you will have previous sales experience or have a degree in either business or finance and you must be willing to study and work towards gaining your CeMAP qualification. After the training period, the salary does increase and will continue to increase as you develop your career. Benefits and Package for a Trainee Mortgage Advisor: Salary: £27,000 per annum OTE of £30,000 Hours: Monday - Friday, 9am - 5.30pm and 11am - 7.30pm and 1 in 4 Saturday's 9am - 1pm Contract Type: Permanent Location: Fareham, Hampshire (you must live within a 30 minute commute of PO15) Once you are a qualified Mortgage Advisor, your commission structure increases (the average OTE is £65,000) Continued learning and development Free onsite parking Access to Employee Assistance Programme Key Responsibilities of a Trainee Mortgage Advisor: Outbound calling prospective customers Calling warm leads through a dialer system (customers looking at mortgage rates) Passing customers through to speak to a fully qualified mortgage advisor Acting in accordance with regulatory procedures Responding to customer enquiries and identifying customer needs Key Skills and Experience of a Trainee Mortgage Advisor: You should have a strong track record in generating sales or be target-driven You should have sales experiences and have a degree You need to be willing to study for your CeMAP qualification if you are not already studying for this (some studying time is provided during working hours) Previous telephone-based experience is preferred Being proactive with the ability to use your own initiative is required Being organised with the ability to manage your own workload is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Red Recruitment is looking to recruit hard-working and highly motivated, target-driven Sales Executives with previous telesales experience to join our client in Cirencester. Our client is the UK's market-leading health insurance, life insurance and income protection comparison service. Full training and continuous coaching and development is provided, the basic salary is 35,000 per annum, and there is an opportunity to earn up to 100,000. Benefits and Package for a Sales Executive: Salary: 35,000 per annum plus OTE 70,000 - 100,000 Hours: Full-time Contract Type: Permanent Location: Cirencester Opportunity to earn uncapped commission (up to 100,000) Regular bonuses and performance incentives (holidays, days out, TV's) Full in-house training Supportive and target driven environment Key Responsibilities of a Sales Executive: Making outbound and taking inbound sales calls Handling sales enquiries for a range of insurance products Meeting and exceeding individual targets Providing an advisory service to clients, so recommendations on the insurance providers and their policies can be made Undertaking a fact-finding process to find out the wants and needs of the client as well as their affordable monthly budget Overcoming objections by highlighting the features and benefits of the wide range of products Ensuring every client receives excellent service, in order to convert leads into sales Key Skills and Experience of a Sales Executive: You should have previous sales experience within a high-volume telesales role Able to convert warm leads and be target-driven Previous experience selling private medical insurance is desirable You should be willing to learn and pick up product knowledge Excellent communication skills is required If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)
Sep 22, 2025
Full time
Red Recruitment is looking to recruit hard-working and highly motivated, target-driven Sales Executives with previous telesales experience to join our client in Cirencester. Our client is the UK's market-leading health insurance, life insurance and income protection comparison service. Full training and continuous coaching and development is provided, the basic salary is 35,000 per annum, and there is an opportunity to earn up to 100,000. Benefits and Package for a Sales Executive: Salary: 35,000 per annum plus OTE 70,000 - 100,000 Hours: Full-time Contract Type: Permanent Location: Cirencester Opportunity to earn uncapped commission (up to 100,000) Regular bonuses and performance incentives (holidays, days out, TV's) Full in-house training Supportive and target driven environment Key Responsibilities of a Sales Executive: Making outbound and taking inbound sales calls Handling sales enquiries for a range of insurance products Meeting and exceeding individual targets Providing an advisory service to clients, so recommendations on the insurance providers and their policies can be made Undertaking a fact-finding process to find out the wants and needs of the client as well as their affordable monthly budget Overcoming objections by highlighting the features and benefits of the wide range of products Ensuring every client receives excellent service, in order to convert leads into sales Key Skills and Experience of a Sales Executive: You should have previous sales experience within a high-volume telesales role Able to convert warm leads and be target-driven Previous experience selling private medical insurance is desirable You should be willing to learn and pick up product knowledge Excellent communication skills is required If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)
