Evolution Money
Manchester, Lancashire
Collections Advisor Job Title: Collections Advisor (Relationship Manager) Company: Evolution MoneyLocation: Manchester City CentreJob Type: Full-timeBasic Salary: £33,057 pa, plus bonusShift Pattern: Monday to Thursday, 2x late shifts 10am - 7pm, 2x early shifts 8am - 5pmFriday - 9am to 4pm or 9am - 5pmOccasional Saturday and month end additional hours as per business needs. Hybrid working (2 days per week remote) may be available subject to performance. Our Relationship Management team are currently participating in a 4 day working week pilot scheme. Both flexible working schemes apply on successfully completing probation. About Us: Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions. The Role: Our Collections Teams excel in supporting our customers through difficult times. We are seeking a skilled Relationship Manager to ensure we meet our strategic goals, whilst acting in our customers best interests. Key Responsibilities: Managing a set of customer accounts that are in arrears Delivering quality customer service Building an individual relationship with our customers Going through income and expenditures Setting up payment plans and offering tailored support were appropriate. Responsibly handling difficult calls and vulnerable customers You will work exclusively with our own customers, so you'll build lasting, in-depth relationships that go beyond a simple income and expenditure and look further ahead than today. You will deliver high standards of customer service, taking ownership of your personal performance, while keeping the best interests of our customers at the heart of what you do. Qualifications (minimum) 12 months (continuous) collections experience in consumer credit. Qualifications (additional) A track record in managing customer accounts. Proven ability in identifying the underlying cause of arrears. Strong negotiation skills. Experience of dealing with vulnerable customers. Team spirit and a positive attitude. Here's what you'll get back: Up to 25 days' annual leave + Bank Holidays Your birthday off, every year! A healthcare cash plan A contributory pensions scheme, matched up to 5% Long Service Awards Cycle to work scheme Life Assurance Company Culture: Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth, learning, and teamwork.We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please visit our careers site for additional information, along with contact details to reach us directly. Just search 'Evolution Money careers'Evolution Money is a Disability Confident Committed employer. We offer interview to anyone with disability who meets the minimum criteria for the role. REF-
Collections Advisor Job Title: Collections Advisor (Relationship Manager) Company: Evolution MoneyLocation: Manchester City CentreJob Type: Full-timeBasic Salary: £33,057 pa, plus bonusShift Pattern: Monday to Thursday, 2x late shifts 10am - 7pm, 2x early shifts 8am - 5pmFriday - 9am to 4pm or 9am - 5pmOccasional Saturday and month end additional hours as per business needs. Hybrid working (2 days per week remote) may be available subject to performance. Our Relationship Management team are currently participating in a 4 day working week pilot scheme. Both flexible working schemes apply on successfully completing probation. About Us: Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions. The Role: Our Collections Teams excel in supporting our customers through difficult times. We are seeking a skilled Relationship Manager to ensure we meet our strategic goals, whilst acting in our customers best interests. Key Responsibilities: Managing a set of customer accounts that are in arrears Delivering quality customer service Building an individual relationship with our customers Going through income and expenditures Setting up payment plans and offering tailored support were appropriate. Responsibly handling difficult calls and vulnerable customers You will work exclusively with our own customers, so you'll build lasting, in-depth relationships that go beyond a simple income and expenditure and look further ahead than today. You will deliver high standards of customer service, taking ownership of your personal performance, while keeping the best interests of our customers at the heart of what you do. Qualifications (minimum) 12 months (continuous) collections experience in consumer credit. Qualifications (additional) A track record in managing customer accounts. Proven ability in identifying the underlying cause of arrears. Strong negotiation skills. Experience of dealing with vulnerable customers. Team spirit and a positive attitude. Here's what you'll get back: Up to 25 days' annual leave + Bank Holidays Your birthday off, every year! A healthcare cash plan A contributory pensions scheme, matched up to 5% Long Service Awards Cycle to work scheme Life Assurance Company Culture: Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth, learning, and teamwork.We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please visit our careers site for additional information, along with contact details to reach us directly. Just search 'Evolution Money careers'Evolution Money is a Disability Confident Committed employer. We offer interview to anyone with disability who meets the minimum criteria for the role. REF-
Evolution Money
Manchester, Lancashire
Evolution Money Manchester City Centre Full-time Up to £42,000 pa About us: Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions. About the team: The Compliance, Oversight, Risk, and Assurance (CORA) team ensures the organisation meets regulatory expectations, manages key risks, and maintains strong governance. The team covers a range of specialist areas including Compliance Oversight, Outcomes Monitoring, Conduct Risk, Horizon Scanning, Regulatory Liaison, Data Protection, Financial Crime, Regulatory Policy, Governance, Whistleblowing, Complaints, Customer Communications, Consumer Duty reporting, and regulatory permissions. The role: You'll be responsible for delivering high-quality board and governance administration across the Evolution Money Group (Evolution Money, Evolution Lending, and Progressive Money). You will manage the end-to-end administration of our governance forums, take ownership of assembling committee materials, facilitate SMCR administrative processes, and work closely with senior leaders to drive continuous improvement. This is an excellent opportunity to become a valued member of Team Evo and grow with us. Key responsibilities Plan and coordinate schedules for all Executive Committees, including The Group Board, Customer Outcomes, Oversight & Assurance, Performance (Credit Risk & Finance), People & ESG, and IT, Data & Projects. Take full ownership of creating, formatting, and publishing comprehensive meeting packs. This includes proactively commissioning raw data and updates from the Senior Leadership Team (SLT) and assembling the final documents. Provide full secretariat services at meetings, producing high-quality minutes. Manage committee action trackers. Update and chase outstanding items, remove duplicate actions across committees, and closing actions with evidence of completion. Assist in the collation and preparation of statistics and Management Information during non-convening months to ensure continuous board oversight. Support the development and upkeep of governance frameworks, terms of reference, statutory records, and internal governance policies. Facilitate the requesting, checking, and filing of routine regulatory returns to support the wider compliance & oversight function. Organise key internal events, such as strategy days and leadership workshops. Support the Compliance, Oversight, Risk, & Assurance team, as required, to deliver on the directorate's objectives. Providing cover and support for our Executive PA when required. Any other duties deemed appropriate by the business. Qualifications (minimum): Excellent written and verbal communication skills High attention to detail and strong organisational governance experience A background in providing high-quality secretariat support, ideally within financial services. Proven experience producing high-quality reporting for committees, senior leadership, or boards. Ability to handle highly confidential corporate information with professional discretion. A proactive, positive approach to teamwork with the confidence to chase senior stakeholders and hold them to agreed timelines. The responsibilities set out in this document and any additional information are intended to provide a guide to the role. It is not possible to include everything you will be asked to undertake, and we expect all employees to work flexibly according to business needs and to enhance your own development. Your skills, abilities and training needs will be taken into account and discussed with you when any significant changes to your role are needed. Here's what you'll get back: Up to 25 days' annual leave + Bank Holidays Your birthday off, every year! A healthcare cash plan A contributory pensions scheme, matched up to 5% Long Service Awards Cycle to work scheme Life Assurance Company Culture: Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth, learning, and teamwork.We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please visit our careers site for additional information, along with contact details to reach us directly. Just search 'Evolution Money careers'Evolution Money is a Disability Confident employer. We offer interview to anyone with disability who meets the minimum criteria for the role. REF-
Evolution Money Manchester City Centre Full-time Up to £42,000 pa About us: Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions. About the team: The Compliance, Oversight, Risk, and Assurance (CORA) team ensures the organisation meets regulatory expectations, manages key risks, and maintains strong governance. The team covers a range of specialist areas including Compliance Oversight, Outcomes Monitoring, Conduct Risk, Horizon Scanning, Regulatory Liaison, Data Protection, Financial Crime, Regulatory Policy, Governance, Whistleblowing, Complaints, Customer Communications, Consumer Duty reporting, and regulatory permissions. The role: You'll be responsible for delivering high-quality board and governance administration across the Evolution Money Group (Evolution Money, Evolution Lending, and Progressive Money). You will manage the end-to-end administration of our governance forums, take ownership of assembling committee materials, facilitate SMCR administrative processes, and work closely with senior leaders to drive continuous improvement. This is an excellent opportunity to become a valued member of Team Evo and grow with us. Key responsibilities Plan and coordinate schedules for all Executive Committees, including The Group Board, Customer Outcomes, Oversight & Assurance, Performance (Credit Risk & Finance), People & ESG, and IT, Data & Projects. Take full ownership of creating, formatting, and publishing comprehensive meeting packs. This includes proactively commissioning raw data and updates from the Senior Leadership Team (SLT) and assembling the final documents. Provide full secretariat services at meetings, producing high-quality minutes. Manage committee action trackers. Update and chase outstanding items, remove duplicate actions across committees, and closing actions with evidence of completion. Assist in the collation and preparation of statistics and Management Information during non-convening months to ensure continuous board oversight. Support the development and upkeep of governance frameworks, terms of reference, statutory records, and internal governance policies. Facilitate the requesting, checking, and filing of routine regulatory returns to support the wider compliance & oversight function. Organise key internal events, such as strategy days and leadership workshops. Support the Compliance, Oversight, Risk, & Assurance team, as required, to deliver on the directorate's objectives. Providing cover and support for our Executive PA when required. Any other duties deemed appropriate by the business. Qualifications (minimum): Excellent written and verbal communication skills High attention to detail and strong organisational governance experience A background in providing high-quality secretariat support, ideally within financial services. Proven experience producing high-quality reporting for committees, senior leadership, or boards. Ability to handle highly confidential corporate information with professional discretion. A proactive, positive approach to teamwork with the confidence to chase senior stakeholders and hold them to agreed timelines. The responsibilities set out in this document and any additional information are intended to provide a guide to the role. It is not possible to include everything you will be asked to undertake, and we expect all employees to work flexibly according to business needs and to enhance your own development. Your skills, abilities and training needs will be taken into account and discussed with you when any significant changes to your role are needed. Here's what you'll get back: Up to 25 days' annual leave + Bank Holidays Your birthday off, every year! A healthcare cash plan A contributory pensions scheme, matched up to 5% Long Service Awards Cycle to work scheme Life Assurance Company Culture: Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth, learning, and teamwork.We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please visit our careers site for additional information, along with contact details to reach us directly. Just search 'Evolution Money careers'Evolution Money is a Disability Confident employer. We offer interview to anyone with disability who meets the minimum criteria for the role. REF-
