Our client in Newton Aycliffe is looking for a Customer Service Agent to join their ever-expanding, tight-knit and high-performing team, where benefits include monthly company lunches, free parking and staff discount. Reporting to the Customer Service Manager, you will work within their Customer Service department to provide advice and guidance to customers, supporting them in both pre-sale and after-sales care. You will be the voice of their organisation. As such, this role best suits upbeat and self-motivated individuals for whom attention to detail and accuracy are key. As they strive for the timely and thorough handling of enquiries, it is important that you have the organisational skills and the ability to effectively prioritise your workload. This is a full-time position offered on a temp to perm basis. The normal working week will be Monday to Friday from 8.30am to 5.30pm. Key Duties & Responsibilities Prioritise and process customer queries and requests submitted by telephone, email, live chat or social media Investigate and resolve any customer complaints with patience and empathy, always aiming to reach resolution at first point of contact Communicate with customers about their orders, including any delays or changes in delivery Cancel and refund customer orders when requested Communicate with courier services in regards to late or missing deliveries Arrange returns of faulty items in line with the Returns Policy Help customers to register online and process their orders through the website Assist customers with product queries Check product availability for customer orders, offering suitable substitutes for out of stock items where appropriate. Skills & Experience Essential: Previous experience of working in a customer focused environment Positive energy - Willing to go the extra mile for each and every customer Team spirit Great customer service relies on effective teamwork Confidence - They are looking for people s people who can establish common ground, remain calm under pressure and work towards positive outcomes with confidence. Sparkling telephone manner - Customers must feel like you can relate to them with empathy through clear and effective communication Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for a safer job search.
Mar 17, 2026
Seasonal
Our client in Newton Aycliffe is looking for a Customer Service Agent to join their ever-expanding, tight-knit and high-performing team, where benefits include monthly company lunches, free parking and staff discount. Reporting to the Customer Service Manager, you will work within their Customer Service department to provide advice and guidance to customers, supporting them in both pre-sale and after-sales care. You will be the voice of their organisation. As such, this role best suits upbeat and self-motivated individuals for whom attention to detail and accuracy are key. As they strive for the timely and thorough handling of enquiries, it is important that you have the organisational skills and the ability to effectively prioritise your workload. This is a full-time position offered on a temp to perm basis. The normal working week will be Monday to Friday from 8.30am to 5.30pm. Key Duties & Responsibilities Prioritise and process customer queries and requests submitted by telephone, email, live chat or social media Investigate and resolve any customer complaints with patience and empathy, always aiming to reach resolution at first point of contact Communicate with customers about their orders, including any delays or changes in delivery Cancel and refund customer orders when requested Communicate with courier services in regards to late or missing deliveries Arrange returns of faulty items in line with the Returns Policy Help customers to register online and process their orders through the website Assist customers with product queries Check product availability for customer orders, offering suitable substitutes for out of stock items where appropriate. Skills & Experience Essential: Previous experience of working in a customer focused environment Positive energy - Willing to go the extra mile for each and every customer Team spirit Great customer service relies on effective teamwork Confidence - They are looking for people s people who can establish common ground, remain calm under pressure and work towards positive outcomes with confidence. Sparkling telephone manner - Customers must feel like you can relate to them with empathy through clear and effective communication Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for a safer job search.
Our client in Newton Aycliffe is looking for an Administrator to join their workshop aftersales team on a temporary basis. Your work will keep customer orders, service requests and warranty claims running smoothly. You ll be the link between customers, engineers and suppliers, ensuring every detail is accurate and every promise is kept. What You'll Do Process and track aftersales orders, service jobs and warranty claims with accuracy and speed. Maintain and update customer records in the CRM system, ensuring data is always current. Liaise with engineers, suppliers and logistics teams to coordinate parts and service schedules. Prepare and issue service reports, invoices and customer communications. Support the team with general administrative tasks, from filing and document control to reporting. What You'll Bring Previous experience in administration ideally within manufacturing, engineering or a service-based environment. Strong organisational skills and the ability to manage multiple priorities under tight deadlines. Confident communication skills, both written and verbal, with a customer-focused approach. Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with CRM or ERP systems. A proactive, problem-solving mindset and a keen eye for detail. This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment business. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for a safer job search.
Mar 17, 2026
Seasonal
Our client in Newton Aycliffe is looking for an Administrator to join their workshop aftersales team on a temporary basis. Your work will keep customer orders, service requests and warranty claims running smoothly. You ll be the link between customers, engineers and suppliers, ensuring every detail is accurate and every promise is kept. What You'll Do Process and track aftersales orders, service jobs and warranty claims with accuracy and speed. Maintain and update customer records in the CRM system, ensuring data is always current. Liaise with engineers, suppliers and logistics teams to coordinate parts and service schedules. Prepare and issue service reports, invoices and customer communications. Support the team with general administrative tasks, from filing and document control to reporting. What You'll Bring Previous experience in administration ideally within manufacturing, engineering or a service-based environment. Strong organisational skills and the ability to manage multiple priorities under tight deadlines. Confident communication skills, both written and verbal, with a customer-focused approach. Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with CRM or ERP systems. A proactive, problem-solving mindset and a keen eye for detail. This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment business. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for a safer job search.
Customer Support Representative Up to £28,000 per annum, plus hybrid working Bristol (Hybrid) My client is a rapidly growing business who provide SaaS software solutions to organisations across the UK. An opportunity exists to join this Bristol-based business in a Customer Support Representative capacity. Key Responsibilities Be the first point of contact for customer support requests Interact with customers to provide and process information in response to their questions, problems, concerns and requests about products and services Follow standard processes, procedures and adhere to customer SLAs Identify and escalate priority issues to Management team Build a rapport and strong relationship with customers by offering support and advice Accurately log and update customer records Assist in setting up and maintaining customers accounts Delivering online training sessions Ability to adapt to the needs of a growing business Required Experience/Skills A good logical approach to problem solving Ability to think on your feet in a highly demanding and fast-moving environment Professional attitude and presentation; polite, calm and customer-focused Strong multi-tasking ability Strong communicator with good interpersonal skills Commitment to always providing excellent customer service Take ownership of situations with positive and a can-do attitude Desirable Skills Experience supporting end users in a customer service environment Experience working with SaaS applications/training services Experience in using ticket management or CRM software What does an average day look like? You will engage with a variety of customers, speaking to people of all ages and technical ability, delivering a service where patience, empathy and building rapport are critical. This is a fantastic opportunity to join a growing organisation at an exciting time with genuine opportunities for career development and progression and the ability to work 2 days per week from home. If you feel you have the qualities our client is seeking, please forward your CV and covering letter indicating your current package to Jen Dunthorne at GEM Partnership or, for a discreet conversation, call our Peterlee office. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for a safer job search.
Mar 17, 2026
Full time
Customer Support Representative Up to £28,000 per annum, plus hybrid working Bristol (Hybrid) My client is a rapidly growing business who provide SaaS software solutions to organisations across the UK. An opportunity exists to join this Bristol-based business in a Customer Support Representative capacity. Key Responsibilities Be the first point of contact for customer support requests Interact with customers to provide and process information in response to their questions, problems, concerns and requests about products and services Follow standard processes, procedures and adhere to customer SLAs Identify and escalate priority issues to Management team Build a rapport and strong relationship with customers by offering support and advice Accurately log and update customer records Assist in setting up and maintaining customers accounts Delivering online training sessions Ability to adapt to the needs of a growing business Required Experience/Skills A good logical approach to problem solving Ability to think on your feet in a highly demanding and fast-moving environment Professional attitude and presentation; polite, calm and customer-focused Strong multi-tasking ability Strong communicator with good interpersonal skills Commitment to always providing excellent customer service Take ownership of situations with positive and a can-do attitude Desirable Skills Experience supporting end users in a customer service environment Experience working with SaaS applications/training services Experience in using ticket management or CRM software What does an average day look like? You will engage with a variety of customers, speaking to people of all ages and technical ability, delivering a service where patience, empathy and building rapport are critical. This is a fantastic opportunity to join a growing organisation at an exciting time with genuine opportunities for career development and progression and the ability to work 2 days per week from home. If you feel you have the qualities our client is seeking, please forward your CV and covering letter indicating your current package to Jen Dunthorne at GEM Partnership or, for a discreet conversation, call our Peterlee office. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for a safer job search.
Job Role:Bid Co-Ordinator Salary: Up to circa £40,000 + Excellent Benefits Location:Leeds (Hybrid) GEM Partnership is delighted to partner with a well-established, market-leading property development agency in the recruitment of a Bid Co-Ordinator. With 10 offices across the UK, they provide property consultancy services, ranging from architecture to property valuation and management click apply for full job details
Sep 27, 2025
Full time
Job Role:Bid Co-Ordinator Salary: Up to circa £40,000 + Excellent Benefits Location:Leeds (Hybrid) GEM Partnership is delighted to partner with a well-established, market-leading property development agency in the recruitment of a Bid Co-Ordinator. With 10 offices across the UK, they provide property consultancy services, ranging from architecture to property valuation and management click apply for full job details
