Bridge Recruitment UK Ltd

Location: Bedfordshire Contract: Temporary - 4 months Pay Rate: 20.58 per hour ( 37,451 equivalent annual salary) Working Pattern: Monday to Friday, 09:00 - 17:00 Location - Slough About the Role An exciting opportunity has arisen for three experienced housing professionals to join a busy Housing Management team as a Neighbourhood Housing Lead This role is ideal for customer-focused individuals who are passionate about delivering excellent resident services, building strong community relationships, and driving positive outcomes for residents. As a Neighbourhood Housing Lead, you will manage a designated patch of approximately (Apply online only) homes, acting as the primary point of contact for residents and ensuring a consistent, high-quality housing management service. Key Responsibilities Support the Housing Management team in delivering a reliable, consistent, and customer-focused service. Build positive relationships with residents and stakeholders. Improve resident satisfaction and trust through proactive engagement. Act as the main relationship holder for residents within your allocated patch. Resolve tenancy and neighbourhood issues effectively and professionally. Work collaboratively with internal and external partners to achieve positive outcomes for residents. Manage a varied and complex caseload while meeting key deadlines and service standards. About You To be successful in this role, you will have: Previous experience within housing management, neighbourhood services, tenancy management, or a similar role. Strong communication and relationship-building skills. Excellent problem-solving abilities and a proactive approach. A positive, can-do attitude with a commitment to delivering excellent customer service. The ability to manage competing priorities and work effectively under pressure. Experience engaging with a diverse range of customers and stakeholders. Strong organisational and time-management skills. A full UK driving licence and access to a vehicle for business use. Additional Information The successful candidate will be required to obtain or hold a Basic Disclosure and Barring Service (DBS) certificate. If you are passionate about delivering outstanding housing services and making a real difference to local communities, we would love to hear from you.

Location: East London (Havering, Redbridge, Barking & Dagenham) Contract: Temporary (up to 12 weeks) Pay Rate: 20.58 per hour ( 37,451 equivalent annual salary) Working Pattern: Monday to Friday, 09:00 - 17:00 Location - Stratford, London (Hybrid) About the Role An exciting opportunity has arisen for three experienced housing professionals to join a busy Housing Management team as a Neighbourhood Housing Lead covering East London. This role is ideal for customer-focused individuals who are passionate about delivering excellent resident services, building strong community relationships, and driving positive outcomes for residents. As a Neighbourhood Housing Lead, you will manage a designated patch of approximately (Apply online only) homes, acting as the primary point of contact for residents and ensuring a consistent, high-quality housing management service. Key Responsibilities Support the Housing Management team in delivering a reliable, consistent, and customer-focused service. Build positive relationships with residents and stakeholders. Improve resident satisfaction and trust through proactive engagement. Act as the main relationship holder for residents within your allocated patch. Resolve tenancy and neighbourhood issues effectively and professionally. Work collaboratively with internal and external partners to achieve positive outcomes for residents. Manage a varied and complex caseload while meeting key deadlines and service standards. About You To be successful in this role, you will have: Previous experience within housing management, neighbourhood services, tenancy management, or a similar role. Strong communication and relationship-building skills. Excellent problem-solving abilities and a proactive approach. A positive, can-do attitude with a commitment to delivering excellent customer service. The ability to manage competing priorities and work effectively under pressure. Experience engaging with a diverse range of customers and stakeholders. Strong organisational and time-management skills. A full UK driving licence and access to a vehicle for business use. Additional Information The successful candidate will be required to obtain or hold a Basic Disclosure and Barring Service (DBS) certificate. If you are passionate about delivering outstanding housing services and making a real difference to local communities, we would love to hear from you.

Property Manager - Rent to Buy (3-Month Temporary Contract) Location: Trafford, Manchester & surrounding areas Salary: 33,588 - 37,093 per annum (depending on experience) Contract: Temporary - 3 Months Working Pattern: Agile working (1-2 days per week in the office) Hours: Monday to Friday, 9:00am - 5:00pm The Opportunity I'm currently recruiting for an experienced Property Manager to join a busy and well-established housing team on a temporary basis. This is an excellent opportunity for someone with residential property management experience who enjoys building strong relationships with residents, managing a varied property portfolio, and delivering an outstanding customer experience. This is a fast-paced role where no two days are the same. You'll be responsible for managing tenancies from start to finish, ensuring properties remain compliant, minimising void periods, coordinating repairs, and working closely with internal teams and external partners to deliver a high-quality housing management service. Key Responsibilities Manage a portfolio of residential properties within the Rent to Buy service. Support the letting process by arranging viewings and progressing tenancies. Minimise void periods and maximise rental income. Carry out tenancy management activities in line with legislation and company policies. Complete tenancy checks, including fraud prevention and subletting investigations. Manage fast-paced move-ins and tenancy changes efficiently. Raise repair requests and oversee works through to completion. Build positive relationships with residents, contractors and key stakeholders. Handle resident enquiries and complaints, ensuring excellent customer service throughout. Maintain accurate records using internal systems. Ensure compliance with all relevant housing legislation and legal requirements. What We're Looking For To be considered, you'll ideally have: Previous experience in residential property or housing management. A strong understanding of tenancy management and housing legislation. Knowledge of Assured Shorthold Tenancies (ASTs), tenancy breaches, arrears and legal notices. Excellent communication and customer service skills. Experience working in a target-driven, customer-focused environment. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office, Excel, Teams and CRM systems such as Microsoft Dynamics 365. Experience managing customer complaints and achieving positive outcomes. Desirable ARLA, CIH or equivalent professional qualification. Previous experience within social housing, housing management, facilities management or ASB. What's in it for you? Competitive salary of 33,588 - 37,093 per annum. ECU allowance (subject to eligibility). Excellent pension scheme with enhanced employer contributions. 28 days annual leave, increasing with service, plus bank holidays. Westfield Health Cash Plan. Life assurance. Paid volunteering leave. Employee Assistance Programme. Additional lifestyle and wellbeing benefits. If you're an experienced Property Manager looking for your next opportunity and enjoy working in a varied, customer-focused role, I'd love to hear from you. Apply today to be considered.

VENDOR MANAGER REMOTE/HYBRID CIRCA 70000 PER ANNUM EXTREMELY COMPETITIVE BENEFITS PACKAGE Bridge Recruitment are extremely proud to be working a long term client who are seeking to recruit a Vendor Manager to join their expending IS Department. As Vendor Manager you will be providing the strategic bridge between the IS dapertment the their partners who whlep to deliver their digital experience. PURPOSE OF THE ROLE You will be the go-to person for managing third party Supplier reationships Your main goal would be to ensure thier contracts and vendor arrangements are working effectively at all times. Working with external legal support to esnure all contracts fauirly reflect the needs of the client. KEY TASKS/ACCOUNTABILITIES Building and running processes for the managment of technical vendors Keeping an eye on supplier performance and providing reports with clear insights Sorting out any vendor issues such as PO's, Delivery delays or SLA slips Providing support to the IS Team to improve at managing vendors themselves through training and best practices Reviewing contracts and ensuring best value at all times ESSENTIAL SKILLS & EXPERIENCE A solid background in tech-focused Vendor Management Excellent knowledge of Excel and Word to handle data and reporting requirements Have the ability to break down complex problems and present solutions simply and effectively Be comfortable working with senior leader and different teams across the business PERSONAL ATTRIBUTES: You will be a team player who is motivated by results Possess a thorough, inquisitive and innovative way of thinking Maintain resilience under pressure and manage multiple tasks at once Excellent communication and written skills. We have been recruiting for this client for many years and have always received excellent feedback from placed candidates who tell us that the company offer excellent work conditions and opportunities as well as a competitive benefits package. This is an ideal time to be joining this well-established organisation if you are seeking a role that can offer excellent future prospects. Contact me with your CV as soon as possible to be considered for this role.

Commercial Accounts & Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Commercial Accounts & Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Commercial Accounts & Operations Manager: Build and maintain strong relationships with commercial clients and key stakeholders. Act as the primary contact for client enquiries, service reviews, complaints and escalations. Identify opportunities to improve client satisfaction, retention and business growth. Manage commercial enquiries from initial enquiry through to quotation and completion. Prepare accurate quotations, proposals and tender documentation. Maintain and develop a healthy sales pipeline, following up opportunities to maximise conversion. Identify opportunities for additional services, maintenance contracts and system upgrades. Coordinate reactive, planned and project work to meet client requirements and service levels. Allocate resources and liaise with engineers, suppliers and subcontractors to ensure efficient delivery. Monitor work progress, resolve delays and ensure effective communication throughout. Manage commercial projects from planning through to completion, ensuring delivery on time and within budget. Coordinate project plans, documentation, variations and client handovers. Work closely with technical teams to deliver effective and compliant solutions. Translate technical information into clear client communications and proposals. Lead, support and develop B2B office staff, promoting high standards of customer service and performance. Allocate workloads, conduct performance reviews and identify training and development needs. Support recruitment, onboarding and team development. Monitor commercial performance, profitability and work in progress. Ensure accurate records, approvals, purchase orders and invoicing documentation are maintained. Support forecasting, reporting and revenue planning. Produce and present performance reports, highlighting trends, risks and improvement opportunities. Drive continuous improvement by enhancing processes, reporting and operational efficiency. Ensure compliance with company procedures, health and safety, quality standards and client requirements. Support audits, risk management and information security requirements. Participate in the out-of-hours rota, coordinating emergency responses and ensuring effective handovers. Requirements of the Commercial Accounts & Operations Manager: Proven managerial, supervisory or team-lead experience in a commercial service delivery environment. Demonstrable experience working for, or closely with, a facilities-management company or facilities-services provider. Strong background in commercial account coordination, sales coordination, client support or business operations within the facilities-services industry. Evidence of seeing projects or complex works through from initial enquiry and scope to delivery, handover and commercial close-out. Practical understanding of HVAC services, building maintenance, facilities management, planned preventative maintenance and Building Management Systems (BMS). Strong negotiation, quotation follow-up and client-relationship skills, with the confidence to discuss value, timescales and commercial terms. Ability to manage competing priorities, multiple clients, operational escalations and strict deadlines without losing ownership of actions. Strong commercial awareness, including an understanding of labour, material and subcontractor costs, margin, WIP and invoice readiness. Excellent written and verbal communication skills, including professional proposals, client updates, meeting notes and escalation responses. Confident use of Microsoft Office, especially Outlook, Word and Excel, together with CRM, job-management or facilities-management systems. Strong analytical, organisational and problem-solving skills, with the ability to interpret KPIs and turn findings into practical actions. Willingness and ability to participate in the departmental out-of-hours escalation and call-out rota. If you feel like you meet the above criteria for the Commercial Accounts & Contracts Manager role, then please apply now!

Social Housing Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Social Housing Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Social Housing Operations Manager: Lead and manage the performance of Customer Service, Operations Coordinators and office staff. Set team priorities and allocate workloads to meet operational targets. Manage office rotas and ensure adequate cover during absences and peak periods. Conduct one-to-ones, appraisals, performance reviews and team meetings. Monitor attendance, compliance and adherence to company procedures. Coach and develop staff to deliver excellent customer service and operational performance. Foster a positive, accountable and collaborative team culture. Ensure high standards of customer communication across phone, email and resident updates. Handle escalated complaints and complex customer issues, driving effective resolutions. Monitor customer feedback and identify opportunities for service improvement. Oversee the coordination of repairs, servicing, planned works and housing maintenance activities. Ensure jobs are accurately scheduled, prioritised and completed within service standards. Monitor engineer diaries, workloads, overdue jobs and follow-on works. Liaise with engineers, subcontractors and internal teams to minimise delays. Oversee purchase orders, parts management and job completion processes. Support emergency response planning and operational continuity. Produce and analyse performance reports, KPIs and operational dashboards. Identify trends and implement actions to improve service delivery and efficiency. Present performance updates and recommendations to management. Support client meetings, KPI reviews and contract reporting. Ensure compliance with client requirements and contractual standards. Support the mobilisation of new contracts and operational processes. Monitor costs, expenditure and purchasing to support budget control. Identify cost-saving opportunities and operational efficiencies. Lead continuous improvement initiatives and implement best practices. Develop and maintain procedures, templates and operational documentation. Ensure compliance with GDPR, safeguarding, company policies and quality standards. Support internal, client and ISO audits, maintaining accurate records. Identify, manage and escalate operational risks and compliance issues. Build strong relationships with clients, managers, engineers and support teams. Work closely with HR, Finance, Supply Chain, Compliance and IT to support business operations. Escalate technical or contractual matters appropriately while ensuring effective coordination. Requirements of the Social Housing Contracts Manager: Proven experience managing a customer service, repairs, scheduling, helpdesk, operations or office-based team within social housing, facilities management, building services or a related service environment. Practical understanding of social-housing repairs and maintenance, including resident communication, appointments, reactive jobs, servicing, access, parts, further works and contractor coordination. Demonstrable experience of day-to-day people management, including workload allocation, rotas, one-to-ones, performance conversations, training and maintaining standards. Strong experience managing high-volume workloads, competing priorities, deadlines and escalations in a fast-moving operational environment. Confident complaint handling and the ability to communicate sensitively and professionally with residents, including vulnerable customers and people experiencing service failure. Strong Excel and reporting capability, including Pivot Tables, XLOOKUP or VLOOKUP, SUMIFS, Conditional Formatting, charts and professional report presentation. Ability to turn raw operational data into clear findings, explain causes and impacts, and recommend practical corrective action. Commercial awareness, including an understanding of parts usage, labour utilisation, purchase orders, expenditure control, repeat visits and contract performance. Excellent written and verbal communication, with the ability to work effectively with residents, clients, engineers, managers, suppliers and internal departments. High attention to detail when reviewing job records, emails, reports, system notes, evidence, action logs and audit documentation. Confident user of Microsoft Office, Teams, shared drives, CRM or job-management systems, telephony dashboards and digital reporting tools. A fair, consistent and professional management approach, with the confidence to address underperformance and reinforce company procedures. If you feel like you meet the above criteria for the Social Housing Contracts Manager role, then please apply now!

Location: Stratford, London or Trafford, Manchester (Hybrid Working) Hours: 35 hours per week Pay Rate: London: 17.56 per hour Manchester: 15.28 per hour Bridge Recruitment is delighted to be recruiting for an experienced Customer Escalation Officer to join a well-established housing organisation. This is an ongoing temporary position with the opportunity to become permanent for the right candidate. This is an excellent opportunity for someone with strong customer service and complaint resolution experience who enjoys solving problems, working collaboratively and making a genuine difference to customers. The Role Working within a busy customer resolution team, you will manage a varied caseload of complex customer escalations, ensuring issues are investigated thoroughly and resolved professionally. You'll act as the main point of contact for customers throughout the process, liaising with internal departments and contractors to deliver excellent service and positive outcomes. Key Responsibilities Manage and resolve complex customer escalations from start to finish. Investigate complaints and coordinate responses with internal teams and contractors. Produce clear, professional written correspondence and customer responses. Keep customers updated throughout the resolution process. Maintain accurate records using CRM systems. Monitor complaint progress and ensure service level targets are achieved. Build strong working relationships with colleagues, contractors and stakeholders. Identify trends and contribute towards continuous service improvements. Support customer satisfaction by delivering a high standard of service at all times. What We're Looking For Previous experience within a customer service, complaints, customer resolutions or escalations role. Excellent written and verbal communication skills. Strong organisational skills with the ability to prioritise a busy workload. Experience working in a fast-paced environment. Good IT skills, including Microsoft Office and CRM systems. Ability to work collaboratively across multiple teams. Housing sector experience would be advantageous but is not essential. What's on Offer Ongoing temporary assignment with the opportunity to secure a permanent position. Hybrid working (office attendance required one day per week - Thursdays). Supportive and collaborative team environment. Opportunity to make a real difference to customers. Immediate start available. If you're passionate about delivering outstanding customer service and enjoy resolving complex issues, we'd love to hear from you. Apply today or contact Bridge Recruitment for more information.

Job - Customer Service Operations Coordinator Salary -30k plus call out (1 in 4 weeks) bonus Location - Harrow location My well-established client looking for someone who has experience in one or more of the following areas: Customer service or helpdesk environments Repairs administration or scheduling Plumbing and heating, building services, M&E (Mechanical & Electrical), or facilities management Contract support or maintenance coordination The ideal candidate will be highly organised, with strong Excel and reporting skills and the ability to analyse operational data to support service performance. You will be confident monitoring expenditure, identifying trends, gaps and opportunities for improvement, producing accurate reports, and supporting process improvements to help deliver an efficient, high-quality service. You will also have excellent communication skills, be able to manage multiple priorities, work effectively with internal teams, contractors and customers, and demonstrate a proactive approach to problem-solving and continuous improvement. You will be expected to be on call which will be 1 in 4 weeks (details to be explained) The role has the potential to go to hybrid - mainly 3 office / 2 home - this will be after a qualifying period Exciting opportunity for the right candidate to join an exceptional company that will be experiencing high growth over the next 12/24 months - there will be plenty of room for progression and career development

IT Manager Location: Gravesend Salary: GBP42,000 - GBP47,000 per year, DoE Hours: Monday - Friday, 9am - 5.30pm. Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit for an experienced IT Manager to join their ever-expanding team. This role is based within their Gravesend office but will also involve frequent travel to their other offices when required. Responsibilities of the IT Manager: Evaluate emerging technologies to enhance the firms operational efficiency and security. Manage the IT budget, ensuring cost-effective solutions without compromising quality. Maintain and support the Firms case management system: Partner for Windows (Tikit). Ensure the availability, integrity, and performance of all IT systems, networks, and software. Oversee regular system licences, upgrades and backups. Provide hands-on support for hardware and software issues across the firm. Deliver Partner training and guidance to staff Act as the main point of contact for any IT-related queries or incidents. Monitor systems for potential threats or vulnerabilities and implement proactive security measures. Ensure compliance with GDPR, legal industry regulations, and data protection laws. Maintain disaster recovery and business continuity plans. Manage third-party vendors, including software providers, hardware suppliers, and IT consultants. Lead IT projects including system migrations, software rollouts, and infrastructure improvements. Manage the Firm websites. Arrange logins for new staff and provide onboarding training with IT systems. Other IT duties when required. Requirements of the IT Manager: Proven experience as an IT Manager or similar role within a professional services or legal environment. Strong knowledge of Partner for Windows (Tikit) or other legal practice case management systems. Solid understanding of networks, servers, cloud solutions, and cybersecurity protocols. Excellent troubleshooting, communication, and project management skills. Ability to translate complex technical concepts into clear, user-friendly language. Strong organisational and leadership abilities. If you feel like you meet the above criteria for the IT Manager role, then please apply now!

Registered Manager (Domiciliary Care) Competitive Salary DOE Excellent career progression The Role Are you a motivated Team Leader, Assistant Care Manager or Care Manager looking for a real change or the next step in your career? We are looking for a committed career focused individual within the Domiciliary Care market to manage our soon to open branch, covering the either the Manchester OR Northampton areas. You will be experienced within the Domiciliary Care market, looking for the challenge of developing a new start up branch, and putting your own stamp on how the branch develops. Our Client has been established for 25 years and are regarded as a Market Leader in Care Services They take pride in, person-centred care and ensure that the Care Managers have the same ethos and are on board with our brand core values You will most certainly have knowledge and insight into the Domiciliary Care market. Develop, lead, and grow the branch. You need to be comfortable selling in the care sector and can work to targets and KPIs. If you are either a current registered Domiciliary Care Manager, or ready to take the next step up into Domiciliary Care Management, then this could be the role for you. You will be joining at an exciting time, where your knowledge and skills will form part of the growth and service strategy for our business. You will be the Registered Manager and your opinions and decisions will be vital to the branchs success. As a Care manager, you will be a relationship builder who knows how to develop new business opportunities and deliver exceptional service to our client base. You will therefore be a car driver. Predominantly the branch will initially focus on care at home and social support, but we also want to explore and develop other areas of care and are open minded to consider all suggestions. It goes without saying, as the registered Care Manager you will assume full responsibility for CQC compliance and service excellence and a good understanding and insight into this part of the business will be essential. It is also essential that as a Care Manager, you possess the following attributes and skills: Extensive experience supporting and providing care to clients within a domiciliary setting Highly knowledgeable of processes involved in CQC compliance and monitoring of service standards Excellent compliance history and with proven ability of implementing strategies resulting in GOOD (or better) inspection ratings Strong leadership skills and a proven ability of management and development of teams ensuring they are supported with appropriate training Excellent business and interpersonal skills, work successfully under pressure and consistently achieve KPIs/targets against tight deadlines Caring and empathetic approach developing person centred care plans tailored to personal needs Committed to a client-focused approach coupled with high service standards If you can demonstrate the skills and knowledge we are looking for, then we welcome your application and look forward to discussing the role in more detail. We would be delighted to have an informal chat to answer any questions you have. Job Type: Full-time

Intermediate/Senior Full-Stack Software Developer (or half Stack) Location: Hybrid Type: Full-Time, Permanent Salary: DOE Join a globally recognized award winning leader in automation and machine learning solutions, and contribute to the evolution of their acclaimed platform. This role is Hybrid and candidates need to be able to commute to Kent for office based duties and have the right to work in the UK without sponsorship Key Responsibilities: Design, develop, and maintain scalable, robust software solutions. Collaborate with business analysts, users, and key stakeholders to deliver high-quality results. Support the entire SDLC, including testing and deployment. Work closely with the Managed Services team to provide 2nd-line support. Technical Requirements: Expertise in JavaScript, CSS, HTML, Java, C#, Python. Experience with frameworks like React, Angular, Vue. Proficiency in Node.js and algorithmic complexity Demonstrated involvement in 3+ complex projects in the last 5 years. What We Offer: Competitive salary with bonus opportunities. Hybrid working model (office and remote). 22 days holiday, increasing with tenure. Pension, life insurance, and employee share schemes. Take the next step in your software development career