4Recruitment Services

Our local authority client based in Bromley are urgently seeking an experienced Organisational Development Lead. Organisational Development (OD) Lead BR12- 23.13- 25.01 ph (PAYE) Initial 3-month locum assignment. Hybrid working: 2 days in the office and 3 days working from home. However, during the initial onboarding period, the successful candidate may be required to attend the office more frequently. Ideal candidate needs to have Local Authority experience and experience leading the Council's Organisation Development (HR) function. The successful candidate will need to start as soon as possible (1-2 weeks) if successful. The OD lead will report to Deputy Head of HR and manage 2 Officers. Role Summary Reporting to the Deputy Head of HR, the Organisation Development Manager leads the Council's Organisation Development function and manages a team. The postholder is responsible for developing and delivering organisation-wide strategies, programmes and interventions that strengthen leadership capability, workforce development, organisational effectiveness, and employee engagement, supporting the Council to achieve its strategic objectives. The postholder provides expert advice on organisation development and workforce capability, ensuring that interventions are evidence-based, aligned to business priorities, and deliver measurable improvements in organisational performance, employee experience and service outcomes. The role works collaboratively with senior leaders, managers, and HR colleagues to build a high-performing, inclusive and values-led organisation and to support the successful delivery of organisational change and transformation. Key Responsibilities Lead and manage the Organisation Development team, ensuring high-quality delivery of OD services and programmes. implements the Council's Organisation Development Strategy and associated programmes. Work with HR Business Partners to identify and respond to organisational development needs across services. Design, commission, and deliver leadership and management development initiatives. Lead talent management, succession planning, and workforce capability programmes. Oversee and develop the Council's apprenticeships, graduate and early careers programmes. Design and promote coaching and mentoring frameworks to support employee and leadership development. Lead employee engagement, culture, values, and organisational effectiveness initiatives. Provide specialist OD support to organisational change and transformation programmes. Evaluate the impact of OD interventions and use workforce insight and data to drive continuous improvement. Manage OD budgets, contracts and external providers where required. Build effective relationships with senior leaders, managers, and HR colleagues to support organisational performance and workforce development. Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.

Highways Contract Manager (NEC4) 6-Month Contract Location: Oxfordshire (2 3 days per week in the office, Tuesdays mandatory, other days subject to business needs) Rate: £65 per hour (Umbrella) Contract: 6 Months (Potential Extension) We are seeking an experienced Highways Contract Manager to join on an initial 6-month contract. This is a senior opportunity to take responsibility for the NEC Service Manager function across major highways maintenance contracts valued between £30m £50m per annum. This role is ideal for a highways professional with strong NEC4 contract management experience who can drive performance, value for money, and continuous improvement while working collaboratively with internal stakeholders and external contractors. Key Responsibilities Act as the delegated NEC Service Manager for Highways Maintenance contracts. Oversee the delivery and performance of highways contracts, ensuring compliance with NEC4 contract requirements. Manage contract performance, service delivery, payment mechanisms, and contract extensions. Ensure contracts deliver value for money while balancing commercial and operational risk. Monitor contractor performance against agreed KPIs and service standards. Work closely with the Head of Highway Maintenance and Operational Managers to improve contract delivery and business processes. Identify opportunities for innovation, efficiencies, and cost savings across the service. Support continuous improvement initiatives across the Highways Operations team. Manage budgets effectively and ensure financial targets are achieved. Build strong relationships with contractors, senior stakeholders, elected members, and supply chain partners. Provide expert operational and contractual advice to senior leadership to support strategic decision-making. Essential Requirements Extensive experience managing Highways Maintenance contracts. Strong working knowledge of NEC4 contracts, ideally having undertaken the NEC Service Manager role. If you have a strong background in NEC4 highways contract management and are looking for your next contract opportunity, we'd like to hear from you. Apply today with your latest CV. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Ref: Location: Greater London Hours: Monday to Friday 8am-5pm Pay: £54,000 + overtime Duration: Ongoing Contract Duties Reporting directly to the Contract Manager, the successful candidate will be responsible for overseeing the delivery of planned preventative maintenance (PPM), reactive maintenance and minor works across a variety of mechanical and electrical building services systems. The role will involve both hands-on technical support and supervisory responsibilities, ensuring all maintenance activities are completed safely, efficiently and to the highest standards. Key Responsibilities Supervise the delivery of planned preventative maintenance and reactive maintenance activities across multiple sites. Provide technical support and guidance to engineers and subcontractors. Ensure compliance with statutory maintenance requirements and health & safety legislation. Carry out fault diagnosis and assist with complex maintenance issues where required. Monitor service delivery performance and ensure work is completed within agreed timescales. Produce detailed reports, site findings and recommendations for remedial works. Manage and coordinate specialist subcontractors where necessary. Complete and review maintenance records via CAFM systems. Maintain strong client relationships through regular communication and professional service delivery. Essential Requirements Recognised City & Guilds qualification in a Mechanical or Electrical discipline. Minimum 5 years' post-qualification experience within Building Services or Facilities Management. Previous experience supervising engineers within a maintenance environment. Strong technical knowledge of both mechanical and electrical building services systems. Experience delivering PPM and reactive maintenance within occupied commercial environments. Previous experience using CAFM systems. Good understanding of statutory compliance and maintenance record keeping. Full UK driving licence.

Business Analyst Brent £ 33.67ph Full time Job Purpose: To support the delivery of the Digital Transformation Programme through implementation of a range of analysis and solution design activities, spanning a wide range of services. This role carries a broad range of responsibilities, including researching and analysing statistical data; customer journey mapping, designing and documenting work-streams and process flows; compiling trends, performance reports and analyses; developing business focussed solutions and consolidating customer insight. This role will support an ambitious schedule of workshops, and take responsibility for the production of all workshop outputs to a high level of quality. This includes minutes, actions, ideas and suggestions. The role will analyse the information to produce business requirements, and to record risk, issues and actions, for use by the programme. To work with the digital transformation team and various services to convert workshop notes, sketches and process maps into user stories. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

Stafford - Cabinet Executive Assistant Location - Stafford, ST16 Contract - Initial three month contract Payrate - £14.13 per hour Provide high-quality executive support to Cabinet Members, delivering efficient administrative and clerical assistance. Anticipate priorities, manage competing demands, and work proactively with a high degree of initiative, autonomy, and discretion. Act independently with minimal supervision, ensuring effective support while always acting in the best interests of Cabinet Members.

4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Tenancy Specialist . The client will only consider candidates you have extensive experience ASB. The post holder will be covering the Morden area. The Tenancy Specialist will be required to: provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken. DUTIES AND RESPONSIBILITIES INCLUDE: Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally. The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action. Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims. Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs. Represent Clarion HA at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required. Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc. Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response. Liaising with internal and external agencies such as Women's Aid, NFI, local authorities, mediation, solicitors or support services. ESSENTIAL REQUIREMENTS INCLUDE: Essential your CV confirms experience in Anti social Behaviour (ASB) Housing background would be beneficial An excellent understanding of anti-social behaviour and/or tenancy fraud Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB and legal disrepair Experience of investigative interviewing, ideally for fraud and/or ASB. Good investigative, intelligence gathering and problem solving skills. Positive mindset with a focus on solutions. Able to weigh up different views, exercise good judgement and make decisions. Confident and able to challenge in a positive and constructive manner. Resilient and adaptable. Excellent communicator, able to adapt approach to the audience. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies , please contact our Team on or email

We are currently looking for a Electrician. You will be working in the Glasgow area. Monday - Friday 8am - 4:30pm Temp Contract - Ongoing Pay rate - £23ph paye Job Purpose The post holder will be involved with the maintenance, reactive and minor works covering a wide and varied range of fabric and equipment serving all areas within a Hospital. The works will also incorporate a considerable amount of work within sophisticated locations serving key hospital disciplines such as, but not limited to, operating theatres, renal and endoscopy departments. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy, please apply to the job with your updated CV

CIC Placement Tracker Officer Barnsley £40 ph Full time - Hybrid Role Responsibilities: Review cohorts of children and young people within high-cost residential placements. Analyse care plans, case records and placement histories to identify opportunities for improved outcomes and permanency planning. Work alongside operational social workers and managers to challenge and support placement decision making. Identify and progress appropriate transitions from residential care to fostering arrangements where this is in the child's best interests. Track actions, outcomes and progress against agreed care plans. Produce detailed reports, recommendations and case reviews. Utilise data and management information to identify trends, opportunities and risks. Support the delivery of the service's cost improvement programme by ensuring placement decisions align to children's assessed needs and outcomes. Provide professional challenge and constructive scrutiny of recommendations and decision-making processes. Work independently while maintaining strong relationships with operational teams and stakeholders. Contribute to the development of emerging processes and frameworks relating to placement review activity. Liaise with fostering providers, including Independent Fostering Agencies (IFAs), and other relevant partners To find out more information please contact Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

4Recruitment Services are seeking an experienced Homelessness Prevention Officer to work in the Housing Advice & Prevention team for a council based in Aylesbury. PURPOSE OF THE ROLE: To provide a statutory homelessness and housing advice service in relation to preventing homelessness and statutory homelessness assessments. Also, to assist senior officers and managers. (This involves fulfilling statutory duties under the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) including actions to prevent homelessness, the preparation and publication of personalised Homelessness Prevention Plans). To deliver an efficient, front-line service in line with the Council s vision, core values and behaviours, resources, strategic and service priorities and to deliver services in a professional and courteous manner. To deliver a comprehensive, customer focussed and high-quality service in relation to housing options and homelessness prevention tailored for a diverse client group including vulnerable and disadvantaged persons and households To prevent homelessness through the thorough resolution of casework by undertaking comprehensive housing needs assessments and identifying and undertaking the appropriate actions To achieve individual performance objectives, targets, and service standards to contribute to the achievement of the team plan, objectives and targets. To play an active role in the prevention and detection of fraud, involving the Councils fraud team as required. DUTIES AND RESPONSIBILITIES INCLUDE: Plan and organise work to efficiently deliver specialised advice and support to internal and external stakeholders, ensuring wellbeing of vulnerable customers. Assess and determine eligibility of customers for financial and / or housing support, within legislation, regulations and policies. Make detailed inquiries to relevant agencies in order to verify and obtain required information. Interpret and analyse information to aid own decision making. Make optimum use of the opportunities available to prevent or relieve homelessness including the use of the Homeless Prevention Fund, Discretionary Housing Payments, the supply of private rented housing; taking into account the customer s overall financial situation, their needs and aspirations, their eligibility for assistance under the homelessness legislation, whether they are able to sustain a tenancy in the private rented sector and their priority on the housing register. Working with appropriate supervision, to support in the prevention of homelessness by providing advice and assistance through targeted early interventions. Co-operate and work with other agencies including, not limited to, the Police, Probation, Prisons NHS, hospitals, GPS and Community Health Services to offer appropriate advice and assistance to joint clients, and to work with local Health Services to promote the prevention of homelessness including in emergency situations in liaison with senior officers. Conduct risk assessments in accordance with DASH and/or other relevant assessments and refer as appropriate and be mindful of duties in respect of safeguarding children, vulnerable adults, the prevent agenda and making referrals as necessary. Conduct visits to customers and properties to fully carry out statutory and corporate duties, including residency checks and assisting vulnerable members of the community where necessary to determine a homelessness application Provide advice and assistance in emergency situations for those households threatened with homelessness on the day. ESSENTIAL REQUIREMENTS INCLUDE: Authoritative knowledge of relevant systems, regulations, legislation, best practice, policies and procedures, including health and safety. Eg Housing Act 1996, Immigration and Asylum Act 1999, Immigration Act 2014, Localism Act 2011, Children s Acts 1989, 2004, Human Rights Act 1998, Public Sector Equality Act 2021, Welfare Reform Act 2013, Housing Act 1988, 1996, amended 2002. Housing Act 2004, Protection from Eviction Act 1977, Protection from Harassment Act 1977, Landlord & Tenants Act 1985 Good demonstrable experience of working with customers and/or residents, including dealing with difficult or sensitive matters Excellent written and verbal communication, interpersonal and presentation skills, able to explain technical / legal / compliance issues clearly Educated to NVQ 4 / HND / BTEC / degree standard or equivalent. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).

Housing Resolutions Officer Brent £28.19ph Full time Hybrid To visit households in temporary accommodation to provide them with advice and guidance on the full range of housing options available to them and manage their expectations, taking into account their needs and aspirations, their priority on the Housing Register and ability to sustain other options, including intermediate housing options and private rented accommodation. To work with the Social Housing Assessment and Lettings team to monitor biding activity across households in temporary accommodation and offer support to those households who require assistance, in order to help them make informed choices about their future housing. To signpost/refer households in temporary accommodation to other agencies as required, including employment and training providers, supported housing services, children s services or adult care. To assist homeless households in temporary accommodation deal with the effects of the welfare reforms by provide advice and assistance on employment opportunities and benefit entitlement. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

Insurance and Claims Officer - Leicester Location: Leicester LE1. Salary: £14.62 to £15.85 per hour. Full Time Monday to Friday 37 hours. Contract: Up to October 2026 possibly beyond. We are looking for an experienced and motivated Insurance and Claims Officer to join our Risk Management and Insurance Services team. In this role, you will investigate and manage insurance claims made against the Council, assessing liability, gathering evidence, negotiating with claimants and insurers, and supporting the resolution of claims, including suspected fraudulent cases. You will work closely with Council services, legal colleagues, insurers, and external stakeholders to protect the Council's interests while ensuring claims are handled fairly, professionally, and in accordance with legislation and best practice. About You You will have: Experience handling insurance claims within an insurance company or large organisation. Knowledge of common law negligence and claims investigation. Excellent communication, negotiation, and analytical skills. Strong organisational skills with the ability to manage a varied caseload. Good IT skills and experience using Microsoft Office applications. A commitment to excellent customer service and continuous professional development. Working towards the ACII qualification (or equivalent knowledge and experience) is desirable. This is an excellent opportunity to join a professional team where you can make a real contribution to protecting public resources while delivering a high-quality insurance claims service. Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Liam Heddle on (url removed)

4Recruitment Services Ltd Job Description & Person Specification Part-Qualified Bookkeeper (Part Time) Job Title Bookkeeper (Part-Qualified) Part Time Reports To Directors Location 4Recruitment Services Ltd hybrid (to be confirmed) Hours Part time approx. 2/3 days a week- days/hours to be agreed with the successful candidate Salary Competitive, pro-rata, dependent on experience Department Finance Company Overview 4Recruitment Services Ltd (4RS) is a specialist public sector recruitment agency with approximately 20 years' trading history, supplying staff across sectors including nuclear, housing, education, and social care. 4RS holds positions on a number of public sector frameworks and works with a wide range of clients and managed service providers (MSPs). Role Purpose We are seeking a part-qualified, part-time Bookkeeper to support the Finance function with day-to-day bookkeeping, statutory returns, and management reporting. The role will play a key part in maintaining accurate financial records, supporting compliance with VAT and PAYE obligations, producing timely cash flow and MI reporting, and helping to identify and implement efficiencies across the accounting function including oversight of the roll-out of a new Time Sheet Portal. Key Responsibilities Maintain accurate day-to-day bookkeeping records, including purchase and sales ledgers and general ledger postings. Perform regular bank reconciliations across all company accounts, promptly investigating and resolving discrepancies. Prepare and submit VAT returns in line with HMRC requirements and deadlines, ensuring correct treatment of transactions. Prepare and process PAYE returns, working with payroll data to ensure accurate and timely submissions to HMRC. Produce weekly and monthly Management Information (MI) reports for the finance team and senior management. Prepare weekly cash flow reports, monitoring inflows and outflows and flagging any funding or timing risks. Support the reconciliation of invoice finance / factoring facility balances and related reporting. Assist with month-end and year-end processes, including accruals, prepayments, and supporting schedules. Liaise with, and support the reconciliation of, transactions relating to large Managed Service Providers (MSPs), ensuring accurate matching of timesheets, invoices, and remittances. Identify and recommend opportunities to streamline and improve accounting processes and controls, including through greater use of automation. Oversee and support the set-up, testing, and roll-out of a new Time Sheet Portal, working with internal stakeholders and the software provider to ensure a smooth transition. Support responses to internal and external audit queries as required. Provide general administrative support to the Finance function as needed. Part-qualified accountant (e.g. AAT, ACCA, CIMA, or equivalent) or qualified by experience with a strong bookkeeping background. Demonstrable experience preparing and submitting VAT returns. Demonstrable experience with PAYE returns and payroll-related reconciliations. Solid experience performing bank reconciliations, with strong attention to detail in identifying and resolving discrepancies. Proven experience producing weekly and monthly MI reports and cash flow forecasts/reports. Experience working with, or reconciling data from, large Managed Service Providers (MSPs), ideally within a recruitment or staffing environment. A proactive approach to identifying and implementing process improvements within an accounting function. Strong Excel skills and confidence working with accounting software (e.g. Sage, Xero, QuickBooks, or similar). High level of accuracy and attention to detail, with the ability to manage multiple deadlines. Good communication skills, with the ability to liaise confidently with colleagues, clients, and suppliers. Experience within the recruitment, staffing, or wider people-services sector. Experience supporting the implementation or administration of a timesheet or workforce management portal/system. Experience working with invoice finance, factoring, or discounting facilities. Experience working in a small or medium-sized finance team, comfortable operating with a degree of autonomy. Flexible part-time working arrangement. The opportunity to play a hands-on role in shaping and improving finance processes. Supportive, close-knit finance team environment. Exposure to a well-established business with 20 years of public sector recruitment expertise. Person Specification Essential Person Specification Desirable What We Offer 4Recruitment Services Ltd is an equal opportunities employer.

Level 3 Accountant Leicestershire Full time Hybrid (3 days in the office) The Capital Accountant will provide specialist support across the Council's capital accounting function, ensuring statutory deadlines are met and financial reporting is accurate and compliant. Key Responsibilities Support the Council's financial accounts process using specialist knowledge of corporate finance, government policy, and local authority finance legislation. Prepare and review working papers for the Statement of Accounts. Respond promptly to external audit queries and provide supporting documentation. Complete key reconciliations and audit sampling requirements. Support the production of quarterly capital monitoring reports. Prepare government returns and grant claims. Ensure compliance with relevant accounting standards and statutory requirements. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency Capital Accountant

Claims Handler Liability & Personal Injury Location: Leicester City Centre (Hybrid Working 3 days a week in office) Pay Rate - £16.36 per hour This is an excellent opportunity for someone with recent liability and personal injury claims experience who is looking to join a supportive team managing a varied caseload of negligence claims. As part of the Client's in-house claims team, you will be responsible for managing liability claims from initial notification through to resolution. You will investigate claims, assess liability, review evidence and work with internal departments, insurers and legal representatives to achieve fair and timely outcomes. Key Responsibilities Manage a caseload of liability and personal injury claims. Investigate negligence claims and assess liability. Review evidence, witness statements and supporting documentation. Liaise with claimants, solicitors, insurers and internal stakeholders. Negotiate settlements where appropriate. Ensure claims are handled in line with legislation, Council procedures and service standards. Maintain accurate records and provide updates throughout the claims process. What We're Looking For Minimum of 2 3 years' recent claims handling experience. Experience managing liability and personal injury claims. Strong knowledge of negligence claims relating to: Public Liability Employers' Liability Third Party Liability Motor Liability Excellent investigation, negotiation and decision-making skills. Strong communication and organisational abilities. Ability to manage a varied caseload while meeting deadlines. This role offers the opportunity to join an experienced in-house team where you will manage a diverse range of claims while benefiting from a flexible hybrid working arrangement in Leicester City Centre. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Business Support Admin / Receptionist Location: Liverpool, L7. Salary: £14.93 per hour. Full Time - Monday to Friday - 35 hours. Contract: Up to October 2026 - possibly beyond. Job Purpose To provide a professional and welcoming reception service at the Liverpool Youth Justice Service Office, ensuring visitors, staff, and partner agencies receive an efficient and courteous service. The role also provides essential business support through administrative tasks, accurate data entry, and general office support to help ensure the effective operation of the service. Key Responsibilities Reception Duties Act as the first point of contact for visitors, service users, and partner agencies, providing a professional and friendly reception service. Welcome visitors and ensure appropriate sign-in and security procedures are followed. Answer incoming telephone calls, respond to enquiries, and direct calls to the appropriate team members. Manage meeting room bookings and notify staff of visitor arrivals. Receive, sort, and distribute incoming mail and deliveries. Maintain a tidy, safe, and welcoming reception area. Business Support and Administration Accurately input and maintain information on relevant databases and case management systems. Provide general administrative support, including filing, scanning, photocopying, and document preparation. Assist with the processing and distribution of correspondence, reports, and other documentation. Maintain electronic and paper records in accordance with data protection and confidentiality requirements. Support the scheduling of meetings, appointments, and diary management where required. Assist with the monitoring and updating of administrative records and performance information. Order and monitor office supplies as required. General Responsibilities Handle sensitive and confidential information with discretion and in accordance with GDPR and Liverpool City Council policies. Work collaboratively with colleagues to support the effective delivery of the Youth Justice Service. Maintain high standards of customer service at all times. Comply with all relevant health and safety, safeguarding, and equality policies. Undertake any other reasonable administrative duties appropriate to the grade of the post. Person Specification Essential Previous experience in a reception, customer service, or administrative role. Excellent communication and interpersonal skills. Strong organisational skills with the ability to prioritise workload. Accurate data entry and attention to detail. Competent in Microsoft Office applications, including Word, Excel, Outlook, and Teams. Ability to work both independently and as part of a team. Professional, approachable, and customer-focused manner. Understanding of the importance of confidentiality and data protection. Desirable Experience working within a local authority, public sector, or youth justice environment. Experience using electronic case management or records management systems. Knowledge of safeguarding principles and working with vulnerable children and young people. Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer.

Customer Service Assistant Team Leader - Southampton Location: Southampton, SO15. Salary: £16.62 per hour. Full Time Monday to Friday 37 hours (We deliver call handling 24 hours a day so there is a requirement for flexibility with the hours). Contract: Up to October 2026 possibly beyond. To provide excellent customer service across a range of channels (telecare alarm, telephone and in writing), ensuring that customer experiences are easy, effective and deliver emergency support where appropriate. To handle emergency telecare alarm calls effectively and in line with recognised industry standards. To provide a the best possible first impression of the Council, being professional, positive and clearly communicating with customers. To be part of a team delivering services 24 hours a day, 365 days a year, ensuring business continuity in all situations. To receive calls via the City Telecare Alarm System and to make an effective assessment of the situation giving reassurance to the customer and taking immediate action as necessary. For example, contacting the emergency services via 999, a Responding Support Officer, a Doctor, a relative or another service by telephone. Pass on accurate and concise details of the assistance required and record all details of the call and actions taken. To be the first point of contact for the Council out of normal office hours, ascertaining the nature of the caller's enquiry and the appropriate response, on the basis of criteria set out in Council policies and procedures. Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Liam Heddle on (url removed)

Customer Service Resolution Officer Stafford £15.65ph Full time Office Based This Customer Service Resolution Officer role plays an integral part in Customer Experience Directorate which enables the operational delivery of the following organisational priorities: Delivering more for our customers Having the capacity to build more homes Being a great place to work for our colleagues Being a financially resilient business Being a key influencer in the region Responsibilities : To provide a high-quality first contact resolution service to customers via a range of communication methods, in a friendly and professional manner. Maintaining a flexible approach to covering the opening hours of the business. To demonstrate HPG s values by putting customers first, displaying professionalism, empathy and efficiency while resolving all enquiries at first point of contact, providing a service that the business is proud of. To be responsible for ensuring all communication with customers is recorded accurately, including categorisation, and that all follow up work is acted upon timely and in line with procedure. To be responsible for delivering the Same Day Repairs Service by effectively utilising the DLO resources, to stay and repair. To be responsible for delivering a range of processes/ workflows, to support service delivery for the business such as Damp, Mould & Condensation follow on works or scheduling of works orders. To ensure that all customer enquiries are managed in line with the Quality Framework, to ensure excellent level of service is delivered to all customers. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

We are currently looking for a Cleaner. You will be working in Conwy. This is looking to start ASAP. Monday - Friday 50 hours per week Temp Contract - Ongoing Pay rate - 12.71ph paye Job Purpose To carry out general cleaning duties to the agreed standards and work schedules Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy, please apply to the job with your updated CV

Administration Officer Braintree, Essex £12.75 PAYE Full-Time Temporary 37 Hours per Week We are pleased to be supporting our client on the recruitment of two Administration Officers to join their team on a 6-month temporary contract. This is an excellent opportunity for experienced administrators with strong attention to detail, excellent customer service skills, and confidence working with multiple IT systems. Due to the nature of the role, you will be required to work on-site five days per week during training, with hybrid working available following a successful training period. The Role You will be responsible for undertaking full reviews of Council Tax Support applications using the Civica Open Revenues system, ensuring all applications are processed accurately and in line with the Council Tax Support Scheme. You will also provide support to customers by responding to enquiries via email, telephone, and face-to-face. Key Responsibilities Review existing Council Tax Support applications in line with the relevant scheme. Update customer records using the Civica Open Revenues system. Use the DWP Searchlight system in accordance with Local Authority guidelines. Ensure customer income and household information is accurate and up to date. Prioritise higher-risk, higher-value and older cases during the review process. Respond to customer enquiries via telephone, email and face-to-face. Maintain accurate records while handling sensitive and confidential information. Deliver a high standard of customer service throughout the review process. We're looking for candidates who have: Previous administration experience within a busy office environment. Experience using IT systems, including Excel Strong customer service experience. Excellent attention to detail and accuracy. Strong organisational skills with the ability to work under pressure. Excellent written and verbal communication skills. A professional approach with a strong understanding of confidentiality and GDPR principles. If you're an organised and detail-focused administrator looking to join for an initial 6-month contract, we'd love to hear from you. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Interim Senior Commissioning Manager Rate: £38.64 per hour (Umbrella) Location: Gloucestershire (Hybrid 3 days per week in the office, non-negotiable) Contract: Agency / Interim (3 4 months) Directorate: Adult Social Care Commissioning The Opportunity We are seeking an experienced Interim Senior Commissioning Manager to lead the Contracts Team within Adult Social Care during a critical period of change. This is a hands-on leadership role, providing operational stability while driving improvements across contract management, provider performance, compliance, and governance. Working closely with commissioning, brokerage, finance, and operational teams, you will ensure contract activity supports high-quality service delivery while contributing to wider strategic priorities. You'll also play a key role in preparing for upcoming Local Government Reorganisation (LGR), helping to strengthen processes, governance, and performance reporting. Key Responsibilities Lead the day-to-day operational management of the Adult Social Care Contracts Team. Oversee provider performance, contractual compliance, and risk management in line with the Contract Management Framework. Ensure contract activity is accurately recorded and maintained across contract management systems. Manage escalated provider and contractual issues, coordinating responses across commissioning, brokerage, finance, and operational teams. Provide effective line management, including supervision, one-to-one meetings, and team development. About You We're looking for someone who can hit the ground running and provide confident leadership within a fast-paced Adult Social Care environment. Significant experience in commissioning, contract management, or provider oversight. A strong understanding of contract management frameworks, governance, compliance, and risk. Experience using commissioning and contract management systems. Proven leadership experience, including line management of teams. The ability to manage multiple priorities and make sound decisions under pressure. Excellent communication and stakeholder management skills. A proactive, solutions-focused approach with a track record of driving service improvement. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.