TRI Consulting Ltd

A Housing Association is currently looking for a Repairs Administrative Team Leader for about 4 months. Responsibilities are as follows Manage the administrative outputs on repairs that have been placed on a system called Workwise using a Power Bi report on a daily basis Ensuring the team close down the jobs within the SLA Monitoring the outputs from the Administrator and Team Coordinators in relation to reporting on the repairs closed down, statistics on how long it has taken Overseeing the Emergency repairs updates for Awaabs Law and reporting on a spreadsheet Assist in monitoring the closure of FRAs by other members of the team that have been given to contractors to attend. This is a hybrid, 3 days in the office PAYE 26.02 Umbrella 34.41 Essential requirements Must have a similar administrative background in housing in repairs preferably Excellent on Excel Must be immediately available or on short notice

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial. Based in Hammersmith - hybrid working with Wednesday and Thursday in the office. You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage. You will acknowledge and resolve complaints by project managing high quality responses. You will take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress. Ensure complaints are responded to in a timely and customer friendly way considering the needs of the individual residents. Solve complex open and ongoing complaints. Provide high level written responses in line with the understanding of a regulatory approach to complaint handling. Ensure that all compensation payments are processed and issued to complainants in adherence with our service standards. Keep accurate notes on our in-house CRM system of all customer contact and details in relation to the complaint PAYE rate £23.07 & Umbrella rate £30.50

A Housing Association is currently looking for a a Housing Administrator on a temporary basis for about 3 months Key responsibilities are as follows Resident callbacks Administration tasks Low-level rent and service charge arrears Service charge billing Fire risk actions Repairs Liaising with Housing Officers and Property Managers PAYE 17.07 Umbrella 22.57 Hybrid role, 2 days in office Essential requirements Must have a good consistent administrative background ideally in Housing Able and show experience of being able to deal with people Must be excellent on Word & Excel Must be immediately available or on short notice.

A housing association is currently looking for a number of Repairs officers on a temporary basis for about 6 months. Key responsibilities are as follows Use first line diagnostic abilities and thorough understanding of the repairs processes to provide effective support functions in responsive repairs for the operational businesses Recognise work that falls outside of companys responsibilities and cases that would be categorised as complex, as well as what and when to escalate to senior staff Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard Address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems Own and administer all marketplace activity associated with quote review, acceptance and oversight. • Ensure that completed works are accurately reviewed against the specification of works before being progressed for payment. Work with all stakeholders and contractors to ensure all KPI s are met, managing competency in line with Building Safety legislation Assist in the processing of invoices for payment through in-house systems by checking invoices are correct and ensuring work is complete before payment Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for our residents Support the team with regular cost and quality audits for all aspects of repair works Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver. Follow up with residents to ensure satisfaction with completed repairs Provide a review and rating for all completed jobs. Feedback to managers on any issues identified as part of monitoring of repair related tasks and flag any issues for escalation as part of performance monitoring Assist your manager and team by providing timely business information on region specific repair data and with exporting necessary repairs reporting information as an overview of team performance Support the regional teams to manage a reliable, trusted and responsible repairs service. Working with colleagues in the relevant regional teams to ensure all stakeholders are kept informed of works being carried out Provide relevant telephone support as needed, liaising with colleagues, contractors and third-party providers as appropriate Keep residents and other stakeholders up to date with regular communication, tailored based on the complexity of the case and the technical knowledge of the audience Hybrid arrangements will be considered after successful completion of probation and contingent on performance PAYE £19.54 Umbrella £25.84 Essential requirements Previous experience in managing responsive repairs is essential Highly organised and experience of managing conflicting priorities in a busy office environment Experience in working in a customer service environment Experience of providing performance monitoring and commentary against business targets Experience working to meet key performance indicators Excellent communication and interpersonal skills Problem-solving and decision-making skills. Good understanding of the relevant legislation, statutory and regulatory requirements

We're recruiting for an account manager with a strong knowledge of large format printing. You will take ownership of a major account and will need to build and develop strong relationships. This is a hands on position and will require extensive, UK based travel. You will therefore need to be confident working independently, have a commercially sharp mind and be experienced managing multiple projects. The role: Manage and grow key accounts Build relationshps with stakeholders across client sites and head office Lead projects from end to end including surveying, quotation, installation and after care Identify upselling and cross selling opportunities Handle pricing, quotes and approve timelines Work closely with the internal design, production and installations teams What are we looking for? Previous experience with large format print - signage, banners, totems is essential Experience with sales, account manager or customer service Strong commercial awareness Excellent relationship management Full UK driving licence Are you ready to take the next step on your account management journey? This role is office based with extensive UK travel to various sites.

A housing association is currently looking for a number Repairs Planners for about 6 months on a temporary basis Key responsibilities are as follows Deliver administrative support to the Regional Leads and Head of Repairs Delivery in budget monitoring, managing necessary databases and systems Collaborate with our Repair Inspectors and contractors to schedule and coordinate post and audit inspections Provide your manager and team important and timely business information on region specific repair spend Assist in preparing and managing budgets for repair operations, ensuring cost effective practices and VFM Monitor and manage repair escalations for your area, ensuring jeopardy cases as appropriate and prioritising cases for inspection Support your team to put in place creative and new ways to address repairs overspend and alert the team to any areas of concern Undertake specific repairs research and projects on behalf of the team Feedback to managers on any issues identified as part of monitoring of repair related tasks and flag any issues for escalation as part of performance monitoring Analyse repair cases and assess priorities and use strong problem solving skills to identify potential issues and propose practical solutions Support the Inspectors, Officers and Senior Managers with repair strategies to meet targets.Assist managers with exporting necessary repairs reporting information from internal systems to present a comprehensive overview of team performance Maintain and strengthen good working relationships with other departments across Operations and throughout Work with all stakeholders and contractors to ensure all KPI s are met and processes and procedure are adhered to Raise the profile of performance across the directorate, supporting colleagues to engage with, and understand repair process. PAYE £20.84 Umbrella £27.56 Essential Requirements Proven experience in property maintenance, repair planning or similar role Excellent communication and interpersonal skills Proficiency in contract regulations Experience of contractor management Good understanding of the relevant legislation, statutory and regulatory requirements Effective IT skills including basic/intermediate MS Office skills

Large Housing Association requires a Housing Officer to provide a personal holistic housing management service to residents. Responsibilities: Responsible and accountable to residents for providing an excellent, empathetic, and personal housing management service. This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately. Take ownership of your work and support residents to deliver a quality service You will influence others and advocate effectively for your residents to get the job done. You will be connected to tenants in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Look for opportunities to continually improve the service and anticipate the needs of your customers Assess prospective residents and establish a professional and trustworthy relationship with from the very start of the tenancy. Manage void properties to be ready to let including specifying work orders on standard voids. Manage landlord repair Work with Asset Management colleagues to resolve complex repairs in a timely manner. Complete all actions required to ensure effective rent and service charge collection and debt management. Identify customer support needs and work with partners to make sure customers are safe in their homes. Identify over-crowding or under occupation and work with your customer to help them move to a more suitable home. Inspect the condition of each estate you manage every month and take necessary action to keep your estates and blocks clean and tidy as well as reporting any hazards or risks. Complete all FRA actions as directed. Skills and experience: Excellent communication skills and a commitment to providing the best possible customer experience Previous experience working as a Housing Officer or general Social Housing experience £21.59 ph PAYE or £28.56 ph Umbrella

We are recruiting for an experienced, qualified Chartered Surveyor. The ideal candidate will be responsible for conducting land surveys, collecting data, and preparing accurate reports to assist in the planning and development of various projects. The Surveyor will utilise advanced technology and software tools to ensure precision in measurements and data management, contributing to the successful completion of projects. Duties Conduct land surveys using a variety of surveying instruments and techniques. Collect, analyse, and manage data related to land features, boundaries, and topography. Collaborate with engineers, architects, and other professionals to ensure project requirements are met. Prepare reports documenting survey findings, methodologies, and recommendations. Ensure compliance with local regulations and standards in all surveying activities. Maintain accurate records of surveys and data management processes. Qualifications A degree in Land Surveying or a related field is preferred. RICS qualified. Strong knowledge of land surveying principles and practices. Excellent data management skills with attention to detail. Ability to work independently as well as part of a team. Strong analytical skills with the ability to interpret complex data sets. Good communication skills for effective collaboration with clients and colleagues. This role will involve site visits so you will therefore need a full driving licence and access to a business use, insured vehicle.

Experienced Asbestos Surveying Consultant: The ideal candidate will be responsible for conducting surveys to determine land boundaries, elevations, and contours. This role requires a strong understanding of various surveying techniques and the ability to work with a range of tools and equipment. The Surveyor will collaborate with engineers, architects, and construction teams to ensure accurate measurements and data collection for projects. Responsibilities/experience: Conduct detailed surveys using traditional and modern surveying equipment. Collect samples and record findings. Liaise with project managers and other professionals to discuss project requirements and timelines. Ensure compliance with legal regulations and standards in surveying practices. Maintain accurate records of surveys, including sketches, photographs, and notes. . Experienced using hand tools and power tools relevant to surveying tasks. Strong analytical skills with attention to detail for accurate data collection and reporting. Excellent communication skills. Ability to work independently as well as part of a team in various outdoor environments. Full UK driving licence and flexibility to travel as required. If you are passionate about surveying and have the necessary skills to excel in this role, we encourage you to apply and join our dedicated team.