TRI Consulting Ltd

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial. Based in Hammersmith - hybrid working with Wednesday and Thursday in the office. You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage. You will acknowledge and resolve complaints by project managing high quality responses. You will take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress. Ensure complaints are responded to in a timely and customer friendly way considering the needs of the individual residents. Solve complex open and ongoing complaints. Provide high level written responses in line with the understanding of a regulatory approach to complaint handling. Ensure that all compensation payments are processed and issued to complainants in adherence with our service standards. Keep accurate notes on our in-house CRM system of all customer contact and details in relation to the complaint PAYE rate £23.07 & Umbrella rate £30.50

Are you a commercially minded, result driven leader looking to take on an operational management role? We are recruiting for an experienced housing manager in a hand-on, customer focused position. The ideal applicant will have experience within lettings and property management and be able to offer an exceptional level of service on a day to day base to current landlords, tenants and associated partners. What you will be doing: Manage, coach and develop the homes team, hold regular 1 to 1's to shape clear paths for development and progression Manage void levels, rent collections, arrears management and associated KPI's Ensure manageable workflows, analyse trends and continually work to improve costs Build partnerships with the support team, property services, finance and local authorities Continually develop and build the property portfolio Evaluate operational risks and best practices Ensure anti-social behaviour is monitored and appropriately actioned Manage complaints Attend networking and partnership meetings Take accountability Experience required? Similar industry experience - social housing, housing association, private lettings Strong knowledge of property maintenance, landlord management and residential leases Experience using CRM Solid experience with budget control Management experience A full UK driving licence and own vehicle Ready to join a great team and stive for success? Apply today.

A Housing Association is currently looking for a Building Manager on a temporary basis for about three months with potential of a permanent opportunity. Key responsibilities are as follows Collaborate effectively with residents and housing officers to address the unique needs of each scheme. Proactively manage communal spaces, addressing issues and ensuring resident satisfaction. Utilise your understanding of buildings and service charges to optimise service delivery Be accountable for your time and diary, regularly visit schemes within your portfolio to monitor the cleaning and grounds maintenance contracts. As well as ensure FRA actions are kept to a minimum and resolved quickly. Get to know the residents through joint meetings and resident meetings, fostering a sense of community. Identify, track and progress communal repairs until completion. Keeping residents and internal colleagues updated on progress. Set and proactively manage service charge budgets, justifying any additional spend to residents through consultation where necessary. Proactively manage Anti-Social Behaviour (ASB) affecting schemes, collaborating with internal and external stakeholders, keeping residents updated. Collaborate with the repairs and assets team to improve the delivery of reactive and planned work. Effectively resolve disputes or complaints, providing clear and well-written communication to various audiences. Work in collaboration with housing officers to ensure consistent service delivery to residents. Build relationships with internal colleagues and external stakeholders to fulfil commitments to residents. PAYE 21.59 Umbrella 28.56 Essential requirements Must have worked in a similar role within Housing previously Proven ability to work collaboratively with housing officers and other team members. A solid understanding of buildings, service charges, and communal area management. Excellent customer service skills with a proactive and resident-focused approach.

Are you an experienced administrator/PA and confident supporting a busy team? We are working with an established business in Kettering and looking for you! This team assistant position is a busy one and no two days will be the same. We are looking for a confident and competent administrator, someone who can handle several projects at a time and produce great results. The role is office based as you will be the key point of contact for the team, clients and consultants. You will work with part of larger business support function but will be responsible for your own portfolio. Duties and responsibilities will include: Being first point of contact for the team, their clients and consultants Handling any initial queries and escalating when required Prepare all proposals, quotations, terms of business and relevant documents Ensure all projects are managed through CRM and maintain Support with all relevant administrative tasks for projects - managing workflows, coordinating any external suppliers or contractors Diary management and travel arrangements Support for meetings - such as preparing PowerPoint presentations Reporting Who are we looking for? Previous experience in a similar role Excellent communicator Able to prioritise workloads Confidence with all Microsoft Office Packages and well as knowledge of maintaining CRMs Excellent organisation skills and exceptional attention to detail - you will be proof reading! Does this sound like you and are you ready to join a business that is going somewhere? Apply today via the link.

Large Housing Association requires a Housing Officer to provide a personal holistic housing management service to residents. Responsibilities: Responsible and accountable to residents for providing an excellent, empathetic, and personal housing management service. This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately. Take ownership of your work and support residents to deliver a quality service You will influence others and advocate effectively for your residents to get the job done. You will be connected to tenants in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Look for opportunities to continually improve the service and anticipate the needs of your customers Assess prospective residents and establish a professional and trustworthy relationship with from the very start of the tenancy. Manage void properties to be ready to let including specifying work orders on standard voids. Manage landlord repair Work with Asset Management colleagues to resolve complex repairs in a timely manner. Complete all actions required to ensure effective rent and service charge collection and debt management. Identify customer support needs and work with partners to make sure customers are safe in their homes. Identify over-crowding or under occupation and work with your customer to help them move to a more suitable home. Inspect the condition of each estate you manage every month and take necessary action to keep your estates and blocks clean and tidy as well as reporting any hazards or risks. Complete all FRA actions as directed. Skills and experience: Excellent communication skills and a commitment to providing the best possible customer experience Previous experience working as a Housing Officer or general Social Housing experience £21.59 ph PAYE or £28.56 ph Umbrella

Do you have experience within a customer service setting? Have exceptional administrative skills and fluent in French? In which case - you are ticking the boxes for us! We are working with this international business and recruiting for a French speaking customer service administrative. You will join a well established team that will support you with your personal development. Its a really exciting time to join - with lots of new digital plans already in process for you to be part. This is a business critical role and will involve you taking on the full life cycle of the customer journey from order to invoicing and may even involve some European travel! Responsibilities: Prepare quotations for clients, issue and track Manage any inbound enquiries and responses - seek technical support where required Convert approved quotes to live jobs via Navision and track the process - ensure customer is kept up to date through the entire process Ensure compliance is maintained with regular WIP reporting Raise and issue purchase orders Liaise with supply chain - this will involve international import and export documentation processing Coordinate national and international shipping Liaise with couriers and prepare import/export documentation as required Key point of contact via email, telephone and Chatbot Skills/Experience: Previous experience within a B2B customer service environment CRM knowledge - ideally Navision or similar Knowledge of import/export and HMRC processes Fluent French - none negotiable Flexibility for occasional UK and European travel On offer: Excellent salary Career progression National and European travel Agile working pattern Excellent opportunity! Interested? Veuillez postuler via le lien!

Large Housing Association is currently looking for an Income Collection Advisor on a temporary basis for about 2 months Key responsibilities are as follows: Overseeing and supporting with rent collection Working closely with your colleagues in Operations to maximise income, identifying trends and patterns and ensuring compliance with income collection processes. Passionate about sustaining tenancies, managing rent and service charge accounts across mixed tenure portfolios, preventing and reducing arrears through early intervention and support and acting as a key point of contact for residents experiencing financial difficulty. Maximise income collection while maintaining a compassionate, resident-centred approach Support residents to live well, remain in their homes and resolve arrears sustainably Ensure accurate, transparent and timely management of rent and service charge accounts. Build and strengthen relationships internally to support tenancy sustainment Provide expertise in income collection to support residents Strengthen & build relationships with local authorities and other partners to maximise income collection and reduce arrears Ensure a consist approach across the business to income collection, providing excellent services for all residents Be passionate and committed to placing our residents at the heart of income collection and find solutions wherever possible Collaborate to resolve difficult and complex cases and support colleagues to find solutions This role is office based not hybrid PAYE £21.59 Umbrella £28.55 Essential requirements Must have at least 1 year experience in a similar role for a Housing Association Excellent interpersonal and verbal and written communication skills. In depth knowledge and experience of rent collection process and procedure. Knowledge of welfare benefits and affordability assessments Must be immediately available or on short notice

Large Housing Association seeks a Voids and Lettings Coordinator to elevate the standards in voids, allocations, and lettings processes across the entirety of their portfolio. Responsibilities: Oversee the voids, allocations, and lettings processes, ensuring strict adherence to legislative, regulatory, and contractual requirements. Respond promptly to lettings, allocations, and rehousing enquiries from customers, stakeholders, and colleagues, providing clear and transparent information. Collaborate with housing officers to arrange viewings, manage shortlists, and facilitate the overall letting process in a timely and compliant manner. Managing all lettings and transfers, by working collaboratively with customers and colleagues. Managing the allocations of homes in cases of priority/management transfers - ensuring cases are managed sensitively, in line with policy, and in collaboration with relevant internal and external stakeholders. Support the teams to complete tenancy changes (for example successions, assignments, discretionary tenancies, and mutual exchanges) ensuring best use of the homes. To respond to lettings, allocations and rehousing enquiries from customers, stakeholders, and colleagues, including MP/Councillor enquiries and questions or feedback about services. Minimise re-let times of available homes and work with others (e.g. renew) to review lets against urgent needs e.g. decants. Co-ordinate the completion of all required property processes and documents to allow efficient letting of the property, to include Gas Certificates, Electrical Performance Certificates, EPCs, post inspections, keys, offer letters, etc. Experience and skills: Experience across a range of housing functions such as lettings and allocations, housing options. Solid understanding of housing law and processes related to the allocation of social housing. Customer-focused approach, conducting functions in a sensitive, compliant, responsible, and transparent manner. Detail focused, with the ability to ensure strict compliance with general and scheme specific nomination agreements. Proven experience in delivering excellent customer service with strong interpersonal skills, adhering to best practices and achieving best value. Good working knowledge of appropriate housing, tenancy, property legislation, and industry best practices. £21.59 ph PAYE - £28.55 ph Umbrella

We are recruiting for an experienced, qualified Chartered Surveyor. The ideal candidate will be responsible for conducting land surveys, collecting data, and preparing accurate reports to assist in the planning and development of various projects. The Surveyor will utilise advanced technology and software tools to ensure precision in measurements and data management, contributing to the successful completion of projects. Duties Conduct land surveys using a variety of surveying instruments and techniques. Collect, analyse, and manage data related to land features, boundaries, and topography. Collaborate with engineers, architects, and other professionals to ensure project requirements are met. Prepare reports documenting survey findings, methodologies, and recommendations. Ensure compliance with local regulations and standards in all surveying activities. Maintain accurate records of surveys and data management processes. Qualifications A degree in Land Surveying or a related field is preferred. RICS qualified. Strong knowledge of land surveying principles and practices. Excellent data management skills with attention to detail. Ability to work independently as well as part of a team. Strong analytical skills with the ability to interpret complex data sets. Good communication skills for effective collaboration with clients and colleagues. This role will involve site visits so you will therefore need a full driving licence and access to a business use, insured vehicle.

Experienced Asbestos Surveying Consultant: The ideal candidate will be responsible for conducting surveys to determine land boundaries, elevations, and contours. This role requires a strong understanding of various surveying techniques and the ability to work with a range of tools and equipment. The Surveyor will collaborate with engineers, architects, and construction teams to ensure accurate measurements and data collection for projects. Responsibilities/experience: Conduct detailed surveys using traditional and modern surveying equipment. Collect samples and record findings. Liaise with project managers and other professionals to discuss project requirements and timelines. Ensure compliance with legal regulations and standards in surveying practices. Maintain accurate records of surveys, including sketches, photographs, and notes. . Experienced using hand tools and power tools relevant to surveying tasks. Strong analytical skills with attention to detail for accurate data collection and reporting. Excellent communication skills. Ability to work independently as well as part of a team in various outdoor environments. Full UK driving licence and flexibility to travel as required. If you are passionate about surveying and have the necessary skills to excel in this role, we encourage you to apply and join our dedicated team.