Metropolitan Thames Valley

This Role: Anti-Social Behaviour Office known internally as a "Tenancy Enforcement Lead" Full Time: Permanent Post based on a 37.5hr working week Salary Banding Range: London Region - £39,841 - £41,938 Nottingham/Midlands Region - £35,889 - £37,778 Are you a tenacious and highly skilled professional with a passion for creating safer communities? MTVH is looking for a confident problem solver to take the lead on tacking anti-social behaviour and supporting lease enforcement. You as the Tenancy Enforcement Lead (ASB Officer) will take on a pivotal role providing specialist knowledge, and expert advice, ensuring the enforcement action is proportionate, effective and in line with legal requirements. A key part of your role will be overseeing day to day cases via planned case reviews and leading on complex cases for our leaseholders and occasionally tenants where required. You will provide specialist knowledge and expert advice supporting the local teams to proactively progress. You will be predominantly home based, however travel will be required to support case management or attend legal proceedings inline with business requirements . Each case will present specific challenges, an effective individual using appropriate skills to manage cases sensitively and efficiently is required. Is that you! About the Role In this challenging yet rewarding position you will work closely with external agencies such as the Police, Local Stakeholders, Council Community Safety Teams, Tenancy Fraud Team and managing agent/3rd parties by managing high-level anti-social behaviour (ASB) cases, investigate lease fraud and enforce lease conditions across our national portfolio. This role isn't just about enforcement it's about helping residents build sustainable lives and addressing complex issues which could include gang culture and organised crime. Your ability to build strong networks and partnerships will be crucial in driving impactful change. Key Responsibilities Leading investigations into lease fraud and handling high-level ASB cases. Investigate reports, gather evidence and take decisive action to resolve issue, from noisy neighbours to serious lease breaches. Gathering evidence effectively , preparing witness statements, and compiling legal packs for court cases. Provide specialist knowledge and guidance to support the continued learning to colleagues for positive customer outcomes through a mentoring approach Conducting regular reviews of ASB cases with Local Housing Managers to support compliance and providing strategic guidance for swift positive outcomes. Collaborating with law enforcement and community organisations to strengthen neighbourhood safety. What You Need to Succeed Experience in ASB management, safeguarding , and tenancy fraud investigations. Understanding of housing and enforcement legislation . Ability to manage a demanding workload Proven ability to handle high-pressure situations with confidence and professionalism . Exceptional communication skills for delicate and sensitive conversations with residents and stakeholders. A passion for creating safer, stronger communities and a determination to make a tangible impact. Collaborative approach to work across key teams to support successful case outcomes. Applications from backgrounds such as the Police, Probation, Housing, Enforcement Agencies would be desirable due to cross transferable skill sets. Why Join Us? This role is anything but ordinary. Every day brings fresh challenges and opportunities to drive change in the lives of our residents. If you thrive in complex environments, have the resilience to face tough situations head-on, and are committed to creating safer, more sustainable communities, then we want to hear from you. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made. Internal applicants are required to complete their company six-month probationary period before applying for a new role this is outlined in the Probation Policy and Probation Procedure. Internal applicants are encouraged to inform their Line Manager that they have made an application for another role within the organisation. If they do not wish to inform their Line Manager, then they should contact the Recruitment Team. Any colleague can apply for a fixed term role or permanent role. If the contract is a fixed term contract, then if successful, the role will be considered as a secondment for the existing colleague. Colleagues who are at risk of redundancy or on notice of redundancy will be considered priority applicants. Should such an applicant express an interest in a vacant post, the People Operations Team will advise the Recruitment Team and they will inform the Hiring Manager to ensure priority is given.

Service Charge Specialist based in Farringdon, London, EC1N 8JS Salary Banding: £39,281 - £41,348 based on a 37.5 hour week Permanent Contract. This role is eligible for our smarter working policy to be discussed at interview. An exciting opportunity has arisen to join our Service Charge Team. As our Service Charge Specialist this customer focused position will see you being responsible for setting and managing financial forecasts for our shared home owners, leaseholders and rented properties. You will play a key role in coordinating with the wider service charge team, stakeholders and other departments to ensure our service charge data is accurate for our customers correctly identifying and resolving any issues that arise. Main Duties: Provide a responsive front line customer service in all aspects of service charge enquiries in line with service expectations and key performance indicators Prepare support documentation for formal challenges (relating to First Tier Tribunal and other civil law actions) and attending hearings as required Ensuring that processes are carried out effectively and in line with policy, procedure and legislation Resolve service failures, complaints and disputes and initiate and deliver service improvements Set and manage financial forecasts for Service Charge activities, highlighting and liaising variance with relevant teams and individuals Provide advice on leasehold and service charge issues to customers, colleagues and relevant stakeholders Ensuring charges are coded and allocated correctly Skills: Demonstrates and encourages a proactive can-do, problem solving approach, with a high level of attention to detail Ability to interpret financial information including monitoring budgets Ability to use a broad range of IT systems including advanced Excel Ability to interpret numerical data and complex documents, presenting analysis and conclusions in an easy to understand way, both in person and in writing A co-ordinated, planned and problem solving approach to work and issues affecting service charge payers and colleagues Ability to explain complex or technical information to a variety of audiences both internal and external. Knowledge and/or experience of budget management and appropriate controls Experience and detailed understanding of Service Charges, Housing and/or Residential Property Management Knowledge of the legal and statutory framework around home ownership & service charges and preparing legal cases for Courts and Tribunals Experience of working in a customer service environment Interview Diary Date: To be advised Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

About Us Metropolitan Thames Valley Housing is one of the UK s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England. This role We're recruiting for a Senior Business Support Coordinator to play a key role in supporting our Metworks and Property Services function. Working closely with the Performance and Delivery Manager and senior managers, you'll provide high quality operational, performance and business support across regional teams. You will ensure services are delivered efficiently, compliantly and consistently, while using data, systems and insight to drive continuous improvement and enhance our customer's experience. Key aspects of the role include: Supporting operational delivery through assurance, audits, compliance and effective business processes Providing performance insight, analysis and reporting to identify trends, risks and improvement opportunities Supporting training, development, systems and business change across regional and national teams Acting as a trusted point of coordination between operational teams and senior stakeholders What you'll need to succeed Strong ability to analyse, interrogate and interpret data to support decision making and performance improvement Experience of audits, assurance activity and ensuring compliance with business processes Confidence using IT systems and data (e.g. reporting tools, business systems, spreadsheets) Ability to build effective working relationships with a wide range of stakeholders A proactive approach to continuous improvement and problem solving Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

This Role: Head of Building Information Location: London, EC1N 8JS Salary Banding: £88,105 - £92,742 (Dependent upon experience) - based on a 37.5hr week - Permanent position. We're looking for an experienced AEC or asset professional to provide leadership for our Building Information team click apply for full job details

Senior Surveyor - Permanent, Full-time opportunity (37.5 hours) Beeston, Nottingham Head Office - Midlands based £52,179 - £54,925 Join Us as a Senior Property Surveyor - Make a Lasting Impact on Homes and Lives Are you a skilled people manager but want to maintain your surveying skills? We are looking for Senior Surveyors who have drive and passion to support a small team of surveyors whilst coveri

Senior Surveyor - Permanent, Full-time opportunity (37.5 hours) Beeston, Nottingham Head Office - Midlands based £52,179 - £54,925 Join Us as a Senior Property Surveyor - Make a Lasting Impact on Homes and Lives Are you a skilled people manager but want to maintain your surveying skills? We are looking for Senior Surveyors who have drive and passion to support a small team of surveyors whilst coveri

Collections Officer known internally as Customer Accounts Advisor Location: Beeston, Nottingham NG9 1LA On site parking subject to availability Contract: Fixed Term 12-month Contract Hybrid working 37.5 hours per week Looking for a rewarding career where you can make a real difference? Join Metropolitan Thames Valley Housing (MTVH) and help customers to keep their homes by providing expert advice and support. Our modern Beeston office offers a fantastic working environment with free parking, beautiful surroundings, and an onsite café. Once fully trained, you'll enjoy a hybrid working pattern. About MTVH At Metropolitan Thames Valley Housing, we believe everyone should have a safe, secure, and affordable home. We manage over 57,000 homes across the UK and provide vital support services to help people live well. Our values Care, Dare, collaborate guide everything we do, and we're looking for people who share our passion for making a positive impact. What you'll do Deliver outstanding customer service via phone and digital channels Manage and monitor customer accounts effectively Liaise with Housing Benefits, DWP, and other stakeholders Negotiate payment plans and offer welfare benefits advice Prevent arrears through proactive engagement and support Work collaboratively to meet debt recovery targets What we're looking for Experience in collections, debt recovery, or housing (desirable) Strong knowledge of Universal Credit (UC) and Housing Benefit (HB) Excellent communication and negotiation skills Ability to make fair, proportionate decisions Passion for helping customers and living our values: Care, Dare, Collaborate In line with our smarter working approach, hybrid working is available for this post to be discussed at interview. Office days will be an alternate basis, with shifts ranging between 8am 6pm, Monday to Friday. You will have access to your rota and shift pattern at least 4 weeks in advance. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Supervisor - North London £48,382 - £50,929 Are you a highly skilled and experienced tradesperson looking to take the next step in your career? Do you have a passion for leadership and a track record of excellence in your trade? If so, we have an exciting opportunity for you! Position Overview: We are seeking a skilled tradesperson to join our team as a Supervisor. In this role, you will step into a leadership position where you can utilise your expertise to oversee and guide a team of dedicated tradespeople. This is a fantastic opportunity to develop your leadership skills. Because our customers are at the centre of everything we do, you should be people-centric and be able to demonstrate the ability to lead your team to deliver right first-time repairs with excellent customer service, liaising with our dedicated planning and customer service staff as well as maintaining relationships with surveying staff and repairs officers to help us all remain compliant. What you'll need to succeed: A trade/construction qualification and a good knowledge of repairs and maintenance in a social housing environment, to deliver a quality repairs service in a partnership working environment. A passion for delivering right first-time repairs. A flexible approach to work patterns & workloads Patience: The ability to remain composed and patient during challenging situations Experience in using multiple business IT applications databases, Microsoft office. Commercial awareness to deliver value for money business solutions. A team working approach in a diverse and complex environment Key Responsibilities: Lead, mentor, and supervise a team of tradespeople, ensuring quality workmanship and productivity. Collaborate with supervisors & managers to plan and deliver effective repairs. Experience and ability to manage Health and Safety in a social housing repairs environment. High level of technical knowledge and diagnosis skills in a housing maintenance environment Able to manage problems and identify solutions. Ensure repairs are completed on time and within Key performance indicators. Handle administrative tasks related to the team, Able to stay calm under pressure Able to plan work for multiple trade operative's minimising down time Experience in complaints and collating information from all stake holders, to include CRM management Qualifications: Proven experience as a qualified/skilled tradesperson in e.g., carpentry, plumbing, gen-building, roofing, etc. SMSTS, Desirable not essential Driving Licence What you need to do now We encourage you to apply for this exciting opportunity, take a look at the attached Job Description for more details and if it's the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, and give a short statement (max 250 words) that demonstrate why you believe you are the right candidate for the role. To meet our commitment to providing safe, high quality services to our customers, this role requires a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

About Us Metropolitan Thames Valley Housing is one of the UK s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England click apply for full job details

Roofer - East Midlands £30,212 - £31,802 Would you like to work for a company that can offer 28 days of annual leave plus bank holidays, a healthcare cash plan, matched pension contribution scheme and cashback on purchases from some of the country's biggest retailers? A company that can also offer you full uniform and all required PPE, the latest handheld technology, Company vehicle and fuel card p click apply for full job details

Customer Transitions Advisor Edmonton £39,841 - £40,841 North London (Edmonton) Contract: Fixed Term Full time, site-based (5 days per week) Basic check required About the role We are looking for a Customer Transitions Advisor to play a critical, customer-facing role within our Special Projects team. This role is central to supporting customers who are required to move permanently as part of our rehousing programme. You will act as the single, accountable point of contact for customers across all tenures including rented, later living and leasehold ensuring they receive a coordinated, compassionate and high-quality service throughout their move. Working closely with internal teams and external agencies, you will help customers navigate what can be a complex and sensitive process, while ensuring project timescales and commitments are met. This is a highly visible role requiring strong judgement, excellent communication skills and confidence working with customers who may be vulnerable or in receipt of social care. About you You will be an experienced customer-facing professional who is confident managing complex, emotive situations and balancing customer advocacy with organisational delivery. You will bring: Proven experience delivering customer services in housing, regeneration, care, or similar environments Strong understanding of working with vulnerable customers and multi-agency partners Excellent communication and relationship-management skills The ability to manage multiple cases and priorities in a fast-paced project environment Sound judgement, resilience and a calm, empathetic approach Confidence working across different tenures, services and stakeholders Strong attention to detail and commitment to accuracy Must have: Driving licence and access to a car Office based, with no hybrid opportunity due to nature of role Basic Excel; able to use simple formulas, with effective use and management of spreadsheets. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Health and Safety Business Partner (MTVH Support) Nottingham and Midlands: £51,176 - £53,870 London: £53,928 - £56,766 Full Time, Permanent position : - 37.5 hours per week We're looking for an experienced and self-motivated Health and Safety Business Partner to join our team. This is a fantastic opportunity for a confident professional with broad health and safety knowledge and experience, particularly within the social housing and care and support sectors. In this role, you will provide support and guidance to our MTVH Support Directorate , ensuring they meet all regulatory requirements and adhere to our corporate health and safety standards. You'll also bring the flexibility to support other areas of the organisation when needed. The successful candidate will contribute to shaping a consistent and proactive approach to health and safety across MTVH. What You'll Do Provide hands-on, professional occupational health and safety advice and support at all organisational levels Build collaborative relationships within the Health and Safety Team, your directorate, and across MTVH Coordinate and conduct audits and inspections, ensuring actions are communicated, tracked, completed, and escalated where necessary Lead on serious accident/incident and near-miss investigations and support others to identify the root causes and establish meaningful preventive measures Ensure risk profiling, prioritisation and assessment are conducted and managed Deliver health and safety training, workshops and coaching, where required Adapt to support other directorates as and when necessary to ensure continued competent health and safety support Attend and contribute to applicable health and safety meetings, steering groups, and assurance panels Prepare timely, accurate monthly health and safety performance reports Promote compliance with health and safety management system KPIs Develop, implement, monitor, and proactively communicate health and safety policy and procedures. What You'll Bring Experience in the Social Housing and Care and Support Sectors Appropriate health and safety qualifications with a minimum equivalent of a NEBOSH General Certificate in Occupational Health and Safety Extensive health and safety regulatory knowledge and experience to support your directorate with professional and accurate advice. Excellent communication skills with the ability to champion health and safety discussion and positively influence behaviour Expertise in accident and incident investigation with a focus on preventive action and broader lessons learnt Experience of developing policies, procedures, and management systems Professional curiosity and diligence, particularly in relation auditing and inspection Competency in preparing timely, accurate health and safety performance reports and explaining complex legal information to a variety of audiences Additional Information : This is a national role, so a full driving licence and access to own vehicle for business use are essential. Key dates: First-round MS Teams interview will be scheduled on an ongoing basis from Monday 16 March. Second-round in-person interviews will be scheduled once the job advert has closed Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Housing Officer known internally as a Local Housing Manager Location: 1 post to cover the London Borough of Ealing & Brent Salary Banding: £39,841 - £41,937 -1 x Full Time Permanent Post based on a 37.5hr working week. This role: Due to growth MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Chalkhill office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management as this a large part of the role you will need to have demonstrable experience. What you'll need to succeed : Essential car user full driving license are required Experience of working in a social housing setting is essential Experience of working within a supported housing environment is desirable Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible Ability to collaborate, network and be a strong team player Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to self-manage a varied and demanding workload, prioritising and organising too A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion The ability to manage and report on projects against agreed targets Must possess excellent office management skills, managing inboxes, keys etc. Must be willing to work flexible hours as required Desirable Housing qualification T o meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Join Us as a Property Surveyor Make a Lasting Impact on Homes and Lives Salary : £47,851 - £50,369 Location: North London Patch - Hybrid role 3 days Site/Office (Southgate) 2 days work from home Full Time Permanent - 37.5 hours per week Are you a skilled and solution-focused surveyor with a passion for diagnosing and resolving complex property issues? Do you thrive in a fast-paced environment where your expertise improves lives and protects vital housing assets? We're on the lookout for an experienced Property Surveyor to play a key role in our dynamic Property Directorate. This is your opportunity to take ownership of challenging repairs, structural issues, and major defects delivering real results for our residents while balancing quality, compliance, and value for money. In this pivotal role, you'll lead the investigation and resolution of non-routine repairs, disrepair claims, damp and mould issues, and ad hoc planned replacements. You'll bring a proactive and resident-focused mindset, working collaboratively across departments to ensure every home is safe, secure, and well-maintained. What You'll Be Doing Be the go-to expert across the Property Directorate for diagnosing and resolving complex building faults. Independently manage a varied caseload including damp and mould, insurance works, disrepair claims, and more significant or specialist repairs. Lead on the accurate diagnosis of building issues, applying your strong knowledge of damp and mould , HHSRS , and building pathology to identify and categorise Category 1 & 2 hazards. Provide technical guidance and post-inspection support to colleagues, ensuring quality and consistency across all property works. Support the delivery of ad hoc planned works and contribute to continual service improvement through innovation and professional insight. Review and advise on home improvement requests with a focus on safeguarding our housing stock. Play an active role in cross-team initiatives that drive business improvement and enhance the resident experience. What You'll Bring A proven track record in managing and resolving complex property repairs and maintenance issues. A deep understanding of housing construction, maintenance diagnostics, and the NHF Schedule of Rates . Strong grasp of damp and mould diagnostics and the ability to apply the HHSRS framework effectively. Excellent communication and interpersonal skills, with a talent for translating technical issues into clear, resident-friendly solutions. A genuine curiosity, commitment, and drive to fix things right, the first time within budget and to the highest standard. Experience working collaboratively with both technical and non-technical teams. Additional Information The nature of this role means that the post holder may come in to contact with vulnerable adults. To meet our commitment to providing safe, high quality services to our customers we will complete a basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. Full driving licence and access to own vehicle for business use is required for this role.

Title: Contract Officer Fire Safety Salary: £32,158 - £33,850 Location: Beeston, Nottingham Permanent, Full Time (37.5 hours) About Us Metropolitan Thames Valley Housing has a vision that everyone has a home and the opportunity to live well; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live click apply for full job details

This role: Service Charge Specialist based in Farringdon, EC1N 8JS Salary Banding: £39,281 - £41,348 based on a 37.5 hour week - 6 Month Fixed Term Contract This role is eligible for our smarter working policy with the expectation of a minimum of 2 office days per week click apply for full job details