508 jobs found

ACCA, Finance Business Partner, CIMA, CHARTERED ACCOUNTANT, QUALIFIED ACCOUNTANT, GOVERNMENT ROLES, PUBLIC SEC Staff Officer Acc ountant- Department For Communities, Housing Finance Branch Location: Causeway Exchange, 1-7 Bedford Street, Belfast, BT2 7EG Hourly Rate: £24.04-£25.01 per hour (£41,272 annually) Contract: Temporary (12 months+) which will open the doors to putting yourself forward for the permanent external competitions coming up in the NICS with the help of your line manager and team Hours: 37 per week Monday-Friday Flexible start and finish times Working Pattern: Hybrid - 2 days in office / 3 days from home Flexibility: Flexi-time available Your new company The role of the Housing Finance Business Partner is to provide advice and support for the financial oversight of the NIHE as part of DfC's sponsorship responsibilities. This includes, but is not limited to, commissioning and reviewing financial returns, analysing budgets and expenditure, reviewing NIHE papers and business cases, preparing monthly management reporting, and drafting responses for briefings and Assembly information requests. Your new role The key duties and responsibilities of this post include but are not restricted to the following: • Provide in-year budget management and monitoring, including preparation of monthly reports for the HSG senior management team and input to the monthly Departmental Management Board Stewardship Report.• Prepare the HSG (NIHE) monthly Outturn Forecast Outturn return and HSG (NIHE) Monitoring Round returns.• Engage and work alongside budgeting & accounts colleagues, NIHE finance, Central Budgeting, and other stakeholders to ensure value for money in the use of DfC resource and capital budgets.• Business case review as part of the Five Case Model business case approach.• Review and appraisal, the NIHE Budget Submission.• Review and provide comments on information included by NIHE in board papers, monthly performance meeting papers etc.• Review and appraisal of NIHE Pay Remits.• Manage the NIHE monthly Cash Drawdown.• Review of NIHE consolatory payments, losses and write off cases.• Assist with external and internal audit queries, Assembly Questions, NIHE Accountability updates. and Freedom of Information requests as required.• Attending meetings and deputising as required.• Other ad hoc finance returns and duties.This list is not exhaustive. What you'll need to succeed The candidate must be a professionally qualified accountant and have at least one year's experience gained in the last five years, in a finance related environment, in one or more areas detailed below: a. financial planning and budgeting;b. financial accounting/auditing;c. forensic accounting/insolvency-related work;d. management accounting and cost analysis;e. investment finance;f. treasury management; and/org. development/implementation of financial systems." What you'll get in return Flexible working (2 office days per week)37 hours per week37 days annual leaveContract roles which will open the doors to putting yourself forward for the external competitions coming up in the NICS with the help of your line manager and team.Getting your foot in the door to the NICS.Opportunity to support a high-impact public sector organisationA supportive team environment within Housing Finance Branch What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Accommodation-Based Services Manager We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse. Please note that due to the nature of this role, we can only accept female applicants. Position: Accommodation-Based Services Manager Location: West Midlands (Birmingham/Walsall) Hours: Full-time (37.5 hours per week) Salary: £40,000 Contract: Permanent Closing Date: 25th May 2026 You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change. We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services The Role As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services. Key Responsibilities Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover Take overall responsibility for safeguarding practice, including oversight of high-risk cases Ensure robust risk assessment, safety planning and casework standards Oversee referrals, admissions, occupancy and move-on processes Ensure effective housing management, including rent systems, housing benefit and arrears monitoring Maintain oversight of health and safety, property compliance and refuge security Lead on quality assurance, audits, monitoring and continuous improvement Ensure accurate reporting to funders, commissioners and senior management Manage budgets and monitor expenditure Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally About You You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will: Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services Have strong expertise in safeguarding and managing high-risk cases Be able to lead, motivate and develop teams to deliver high standards Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes Be confident managing competing priorities and driving service improvement Be a strong communicator with the ability to influence and build partnerships Be committed to equality, diversity and anti-discriminatory practice Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems) Ability to participate in an on-call rota and work flexibly Why Work Here Be part of an award-winning, specialist by and for organisation Take on a senior leadership role with real influence and impact Lead services that directly change the lives of women and children Work within a supportive, experienced and values-driven organisation Access ongoing professional development and opportunities to shape services Important Information This post is restricted to women under Schedule 9 of the Equality Act 2010 Enhanced DBS check required The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.

Spencer Clarke Group are seeking a Housing Accommodation Officer for a Local Authority Client in Folkestone. In this role, you will carry out day-to-day checks and tasks in temporary accommodation, helping to make sure properties are safe, ready for use, and supported effectively for residents. Duties: Carry out checks, inspections and inventories in temporary accommodation Help prepare council-owned properties to a lettable standard Support move-ins, move-outs and respond to day-to-day issues in TA Liaise with providers and the housing team to ensure accommodation is arranged and maintained promptly Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working in housing, homelessness services, or property management Understanding of temporary accommodation or similar residential settings Experience carrying out property checks, inspections, or basic compliance tasks Confident using IT systems and recording information accurately What's on offer: Salary: 17.42ph may negotiate higher for exceptional candidates, based on experience Contract type: 3 months minimum Hours: Monday, Wednesday & Friday, 22.5 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

We're currently recruiting for an experienced Housing Standards Manager to join a housing standards service responsible for delivering statutory housing enforcement and compliance functions across a mixed-tenure housing portfolio. This Housing Standards Manager role will lead a small team covering housing enforcement, HMO licensing, empty homes, housing financial assistance and home energy efficiency, ensuring statutory responsibilities are met across all housing tenures. The successful Housing Standards Manager will play a key role in preparing the service for additional responsibilities under the Renters Rights Act 2025 and wider regulatory change. The role requires attendance in the office a minimum of 3 days per week to support the team effectively, collaborate with colleagues and undertake site visits where required. The Role - Lead and manage the Housing Standards Team, allocating workloads and monitoring performance. - Oversee enforcement activity relating to poor housing conditions, HHSRS inspections and statutory compliance. - Manage enforcement action including improvement notices, prohibition orders, civil penalties, prosecutions and rent repayment orders. - Oversee HMO licensing compliance and inspections of licensable properties. - Lead on the development and implementation of Housing Enforcement policies, procedures and strategies. - Oversee housing financial assistance activity, including grants, inspections, schedules of work and contractor management. - Lead on empty homes initiatives and strategies to reduce long-term vacant properties. - Oversee caravan site licensing responsibilities. - Manage service ICT systems, upgrades, reporting and case management processes. - Respond to complaints, FOIs, MP and Councillor enquiries and Ombudsman investigations. - Monitor service performance, budgets and compliance activity, reporting outcomes to senior management. Key Requirements - Significant experience working within a Housing Standards or Environmental Health service. - Experience using the Housing Health & Safety Rating System (HHSRS). - Experience managing HMO licensing schemes and housing enforcement activity. - Experience inspecting residential properties and producing schedules of work. - Experience managing staff, performance and operational workloads. - Experience developing and implementing housing standards policies and procedures. - Detailed knowledge of housing standards, environmental health and enforcement legislation. - Experience using housing or environmental health ICT systems for case management and reporting. - Environmental Health degree or equivalent qualification. - Registration with CIEH or equivalent professional body. - Full UK driving licence and access to a vehicle. What You Need to Do Now If you are interested in this Housing Standards Manager role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Housing Standards Officers, Environmental Health Officers, Private Sector Housing Officers and Housing Enforcement Professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed).

An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying 32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's office which is located near Heathrow Airport in West London), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments. Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively. Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise. Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options. Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community. Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests. Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role.

Leasehold Officer Location - Eastleigh Salary - 36,986.00 per annum 37 Hours per week - (Monday - Friday) Duration - Permanent position Sellick Partnership Ltd are assisting a well-established housing organisation with the recruitment of a Leasehold Officer to manage a wide portfolio taking full responsibility for leasehold management. Job responsibilities for the Leasehold Officer: Your main purpose as a Leasehold Officer will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally. You will confidently lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes. Provide specialist advice on lease covenants, subletting, alterations and lease variations. Provide expert leasehold advice on clauses pertaining to leases, covenants and demised areas and leaseholder rights and responsibilities. Support our Leasehold Admin Officer with consents where necessary and take appropriate enforcement action when required for breach of lease covenants Knowledge, skills and experience required You'll be able to demonstrate knowledge and experience in both leasehold and shared ownership products, together with an understanding of the legislation affecting these customers (in particular the Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act and Building Safety Act 2022). You'll have demonstrable knowledge and experience of applying Leasehold law relating to assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges. You'll need to be able to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner, whilst using your initiative to problem solve. If you feel well-suited to the role or would like to discuss it further, please apply or contact Josh Meek at Sellick Partnership Ltd - Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Red Snapper Recruitment is currently seeking a Probation Service Officer to join the Pre-Release Team at HMP Bronzefield. This is an exciting opportunity to support women approaching release from custody, playing a vital role in coordinating resettlement planning and ensuring a smooth transition back into the community. You will work closely with internal prison teams and external agencies to address key resettlement needs such as housing, supervision, and rehabilitative support. Unlike some community-based roles, this position is custody-based and focuses on pre-release preparation, offering the chance to make a tangible impact at a critical stage in an individual's rehabilitation journey. This is a full-time, on-site temporary contract for 13 weeks, with the possibility of extension. Job Summary Location: HMP Bronzefield, Woodthorpe Road, Ashford TW15 3JZ Contract Type: Temporary, 13 weeks (with possibility of extension) Hours: Full-time, 37 hours per week (flexibility required) Rate: 16.39 p/h PAYE or 21.59 p/h Umbrella Working Pattern: On-site Key Responsibilities Provide pre-release and resettlement support to approximately 30-40 offenders per month. Conduct assessments to identify needs, risks, and appropriate interventions. Coordinate referrals to housing providers and partner agencies to support resettlement. Manage a caseload of low to medium risk offenders approaching release. Support offender management processes and contribute to sentence planning. Attend and contribute to multi-agency meetings, including pre-release planning and public protection forums. Maintain accurate and timely case records in line with policy and procedural requirements. Build strong working relationships with residents, prison staff, and external stakeholders. Support individuals at the point of release to ensure continuity of care and engagement with services. Duties and Responsibilities Conduct interviews and assessments to identify support needs. Complete referrals and liaise with external agencies to achieve positive outcomes. Work closely with housing providers and rehabilitative services. Maintain up-to-date case records using relevant case management systems. Contribute to safeguarding, risk management, and public protection processes. Attend internal and external meetings as required. Support individuals with complex needs, including those at risk of reoffending. Work collaboratively with colleagues and partner organisations to deliver effective resettlement plans. Essential Requirements NVQ Level 3 in Criminal Justice (or equivalent), or a minimum of 5 GCSEs at Grade C/4 and above (including English and Maths). Recent experience (within the last 5 years) working for a recognised provider of probation services. At least 12 months' experience working with individuals on probation with complex social and personal needs. Experience motivating individuals and supporting behaviour change in both one-to-one and group settings. Experience of risk assessment and management, including familiarity with (or ability to quickly learn) tools such as OASys, RSR, and SARA. Strong report-writing skills, with the ability to meet strict deadlines and quality standards. Understanding of and commitment to equality, diversity, and inclusion. Ability to handle sensitive and confidential information with professionalism and discretion. If this role isn't for you but you know someone who may be interested, we offer a 75 retail voucher referral bonus for successful introductions (subject to terms). RSR Justice is a market-leading recruitment business specialising in delivering high-quality candidates to the criminal justice and rehabilitation sectors. Red Snapper Recruitment is part of the Red Snapper Group and is an equal opportunities employer.

Neighbourhood Housing Officer (Temporary) Location: Plymouth & Cornwall Contract: Temporary - 3 months Hours: 37 hours per week Working Pattern: Monday to Friday We are currently seeking four Neighbourhood Housing Officers to join our team on a temporary basis, supporting communities across the Plymouth and Cornwall area. As a Neighbourhood Housing Officer, you will act as the primary point of contact for customers within your designated patch. You will be responsible for delivering high-quality, front-line housing management services, managing tenancies, maintaining community standards, and supporting the development of safe, sustainable neighbourhoods. This role also includes involvement in new housing developments and working collaboratively with internal colleagues and external partner agencies. Key Responsibilities Deliver an excellent customer experience by responding to tenancy queries, managing permissions, and providing proactive housing management support. Conduct tenancy sign-ups and property viewings, ensuring customers fully understand their tenancy agreement and responsibilities. Manage tenancy breaches, including anti-social behaviour cases, while ensuring appropriate safeguarding measures are in place for vulnerable customers. Monitor estate standards and oversee service contracts to ensure value for money and a high-quality living environment. Build strong relationships with residents, leading meaningful engagement activities that support community development and neighbourhood sustainability. Work closely with internal teams and external partners to promote safe, welcoming, and well-managed communities. About You The successful candidate will be able to demonstrate: Proven experience working within social housing, including tenancy, estate, and neighbourhood management. CIH Level 4 qualification, or a willingness to work towards this. Strong interpersonal and communication skills, with the ability to build positive relationships with customers and stakeholders. Excellent organisational skills and the ability to manage competing priorities in a fast-paced environment. A strong customer-focused approach, with a commitment to improving customer satisfaction and service delivery. A full UK driving licence and access to a suitable vehicle.

Housing Solutions Officer needed in Addlestone, Surrey Paying £19.68 per hr ref OR99457 Full time hours on a temporary basis Key Responsibilities Provide housing advice and solutions to prevent homelessness Carry out housing needs assessments and develop personalised housing plans Work with private landlords and accommodation providers to secure housing Support customers with complex needs, signposting to relevant support services Maintain accurate case records and ensure compliance with internal procedures Build positive working relationships with internal teams and external partners Represent the organisation professionally and empathetically at all times If you are interested in the role, please email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared

We are seeking a dedicated and reliable Emergency Accommodation Officer to join a local authority team in North London. This role involves overseeing a hostel that provides temporary accommodation for families experiencing homelessness, ensuring a safe, supportive, and well-managed environment. Key responsibilities include maintaining high standards of health and safety, with a strong focus on fire safety compliance, as well as carrying out essential administrative duties. You will also play a vital role in delivering excellent customer service, supporting residents with professionalism, empathy, and respect. The role requires flexibility, with shifts scheduled between 7:00am and 10:00pm, including weekend working. As the hostel operates 24/7, you will also be required to work some bank holidays, with time off provided in lieu. The ideal candidate will have a solid understanding of housing or supported accommodation settings, strong organisational skills, and the ability to manage challenging situations calmly and effectively. This is an excellent opportunity to make a meaningful difference within the community while working in a dynamic and supportive environment. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Job Title: Housing Officer (Permanent, Full-Time) Location: Kent Salary: 35,000 per annum (plus 1,800 car allowance) About the Role: We are seeking a dedicated and empathetic Housing Officer to join a dynamic team in Kent. This is a permanent, full-time role focused on delivering excellent housing management services to residents in the Swale and Medway areas, with potential support required across Kent and Essex. As a Housing Officer, you will be at the forefront of addressing complex housing issues, ensuring residents' wellbeing, welfare, and health and safety are prioritised. You will provide proactive, courteous, and efficient support, resolving issues in a safe and effective manner. Key Responsibilities: Deliver a high-quality housing management service, working within legal and regulatory frameworks and collaborating with multi-agency partners. Support residents in settling into their new homes and conduct regular proactive visits to ensure tenancy conditions are met and properties are well-maintained. Perform welfare checks, make safeguarding referrals, and update cases in partnership with external agencies. Proactively manage resident expectations to foster successful tenancies and positive relationships with the landlord. Handle complex cases, including pre-void inspections, viewings, and ensuring vacant homes are turned around within agreed KPIs. Assist in managing anti-social behaviour (ASB) cases and lead on resolving nuisance issues, such as neighbour disputes, through mediation and non-legal interventions. Requirements: Experience in a housing management environment, including handling nuisance, harassment, and tenancy enforcement cases. Strong knowledge of relevant housing legislation. Proven ability to follow processes, use initiative, and deliver excellent customer service. Professional curiosity to identify and support residents with complex needs. Ability to meet targets, prioritise workloads, and work under pressure with resilience. Excellent communication skills, both written and verbal, across various channels. Effective team player with strong negotiation and influencing skills. Ability to work remotely and travel efficiently; a valid driving licence and access to a vehicle are essential. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.

Eden Brown are seeking a highly experienced Senior Housing Officer on a 3 temporary contract situated in Manchester The role as Housing Officer will be fully office based As a Housing Officer your role will involve: - Supervising Housing Officers - Providing a frontline service to a portfolio of tenants across Manchester - Dealing with low level ASB issues - Tenancy Sign Ups - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Eden Brown are seeking a highly experienced Neighbourhood Officer on a 3 month contract situated in Manchester The role as Housing Officer will be office based only As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester - Dealing with Allocations and Lettings - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

We're growing in the Oxfordshire area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Greenham Office 1 day a week, with extensive travel across the Oxfordshire area. You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies. The Role: As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers Building relationships with local authorities, community groups, and partner agencies Using data insights to improve services and ensure compliance with legislation and regulations Supporting neighbourhood improvements and shaping services based on the voice of our customers Maintaining accurate customer records and ensuring data is used responsibly Promoting SNG's values and culture of collaboration, safety, and inclusion What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services Strong communication and relationship-building skills, with the ability to influence and resolve complex issues A collaborative approach, working across teams and with external stakeholders Good knowledge of landlord services and the ability to apply this in practice A customer-first mindset, with a track record of achieving positive outcomes Confidence using digital tools to support service delivery A full driving licence and access to your own vehicle

Operations Manager - Social Housing Refurbishments - Twickenham based £70K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Twickenham. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor.This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to £70,000 + Car/Allowance + Benefits.

We're recruiting a proactive and customer-focused Resident Access Officer to join a busy housing team. This is an excellent opportunity for someone with strong administrative and customer service skills who's passionate about supporting residents and delivering excellent frontline housing services. You'll play a key role in ensuring residents receive a seamless, high-quality service - acting as the first point of contact for housing enquiries, providing administrative and project support, and helping customers access the right advice and assistance as quickly as possible. The Role Deliver a responsive and professional telephone and email service for residents and customers, ensuring queries are resolved quickly and effectively. Provide accurate information on housing services, including tenancy, allocations, rent, and temporary accommodation matters. Support residents to self-serve online and promote digital engagement where possible. Manage and monitor team inboxes, escalating complex enquiries to specialist officers where appropriate. Maintain accurate records, update housing systems, and ensure confidentiality in line with data protection policies. Provide administrative support to the wider housing team - including setting up rent and temporary accommodation accounts, maintaining housing records, and supporting projects and meetings. Assist with Right to Buy administration, property compliance records, and data entry on housing systems such as NEC and Business World. Support coordination of resident meetings and events, including minute-taking when required. Contribute to improving service processes, identifying opportunities for efficiency and better resident outcomes. Key Requirements Previous experience in a customer service or housing administration role. Excellent communication skills - both written and verbal - with a professional and empathetic approach. Strong organisational skills with the ability to prioritise workload in a busy environment. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and confident using housing or CRM systems. Good attention to detail and accurate record-keeping. A proactive attitude with the ability to work independently and as part of a team. Commitment to the values of social housing and delivering a high standard of customer care. A basic understanding of housing policies and processes is desirable (training will be provided). What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.