RUGBY BOROUGH COUNCIL

Customer Service Advisor £25,989 - £28,142 (£17,560 - £19,014 pro rata) - Pay award pending Part time - 25 hours a week Fixed Term Contract - 10 months Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country's fastest-growing boroughs and the people who make it thrive. About the role This role is a Fixed Term Contract with a 10-month duration. It's part time, 25 hours a week - Monday to Friday 9.30am - 2.30pm. You'll be working as part of a team of Customer Service Advisors, responding to requests for information about a range of enquiries and services about refuse and recycling, council tax, housing tenancies and repairs, environmental issues, the electoral roll, licensing, parking, community safety to name a few. You will also be helping customers to access and pay for services via face to face, telephone and email customer channels. Agile working will be considered when fully trained. About you If you have experience of working in a busy customer service environment and are computer literate, then we would like to hear from you. You'll need to be capable of developing your own knowledge of all services provided by the council, using established and continually updated procedure documents and will need to have a 'Customer First' attitude to working. Experience of using customer service centre technology, such as multi-function telephony systems and Customer Contact Management systems would be advantageous, although not essential, as full training will be provided. You will need to be good at communicating with customers, primarily over the telephone but also through other channels, such as email and face to face and be able to deal with their enquiries efficiently. We are committed to ensuring that customers can access and pay for services using a method that works for them, which is where you come in. Regardless of how they contact us, you will be able to interact with them in a non-discriminatory, credible and supportive way. Benefits 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas) - Pro rata Generous Local Government Pension Scheme Flexi time scheme Annual leave purchase scheme Subsidised parking Structured Induction Program Learning and Development opportunities including Future Leaders programmes Payment of a professional subscription for approved professionals Family Friendly Policies Independent Support for your health & wellbeing Generous compassionate leave Extra Benefits including Retail Discounts, Cycle to Work scheme and more

Customer Service and Resources Administrator £25,989 to £28,142 - Pay award pending Full Time - 37 hours a week Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country's fastest-growing boroughs and the people who make it thrive. About the role This is a varied and fast paced role where you'll be an integral part of the Property Repairs Service. You'll be responding to and dealing with customers over the phone, email and in person, administering repairs to their properties. You'll be logging repair tickets, scheduling resources and liaising with Officers, Operatives and Contractors to deliver and effective and efficient service. Please note that this role is office based 5 days a week. About you This is a great opportunity for someone with experience of working within social housing repairs and maintenance or a related sector, especially if you have experience working with Gas and Electric that's looking for an office-based customer focused role. Alongside this you'll need experience dealing with customers both face to face, on the phone and by email, be able to work well under pressure and have extremely strong attention to detail whilst being able to work at pace. As a front-line person who's an ambassador for our Property Repairs Service you'll be a great problem solver that can operate both with minimal supervision to identify issues and solutions and know when to and be able to get support from the wider team to ensure things are done right first time. Good MS Office skills are also needed and the ability to have a high level of accuracy with data and information. Experience of other IT systems such as Technology Forge and dynamic scheduling tools would be an advantage. If you enjoy customer interaction, are organised and pro-active, have the ability to articulate a situation, and have a professional, personable, and adaptable style we would love to hear from you! Benefits 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas) Generous Local Government Pension Scheme Flexi time scheme Annual leave purchase scheme Subsidised parking Structured Induction Program Learning and Development opportunities including Future Leaders programmes Payment of a professional subscription for approved professionals Family Friendly Policies Independent Support for your health & wellbeing Generous compassionate leave Extra Benefits including Retail Discounts, & Cycle to Work scheme and more

Management and Finance Assistant £25,989 - £28,142 - Pay award pending Full Time - 37 hours per week Fixed Term Contract - 12 months Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country's fastest-growing boroughs and the people who make it thrive. About the role This role is a Fixed Term Contract with a 12-month duration. The Management and Finance Assistant role is a key part of the Property Repairs Service working on the financial elements such as efficiently processing invoices, raising purchase orders, scrutinising jobs for correct allocation of materials and labour. You will be responsible for processing all financial works carried out by the service, whilst working closely with colleagues to ensure service delivery is efficient and effective. Please note this role is office based 5 days a week. About you You'll have excellent organisational skills, a strong customer service background and robust problem-solving skills. You'll have the ability to prioritise work and react professionally to dynamic situations and be an excellent team player with good administrative and communication skills. Alongside this experience of more advanced IT systems such as Agresso, Total Connect, Civica, Technology Forge and SharePoint are highly useful. Benefits 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas) Generous Local Government Pension Scheme Flexi time scheme Annual leave purchase scheme Subsidised parking Structured Induction Program Learning and Development opportunities including Future Leaders programmes Payment of a professional subscription for approved professionals Family Friendly Policies Independent Support for your health & wellbeing Generous compassionate leave Extra Benefits including Retail Discounts, Cycle to Work scheme and more

Early Intervention & Homelessness Supervisor £40,777 - £45,091 Pay award pending Full time - 37 hours a week Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country's fastest-growing boroughs and the people who make it thrive. About the role Are you passionate about preventing homelessness and making a real difference to residents at the earliest opportunity? Rugby Borough Council is looking for an enthusiastic and motivated Early Intervention & Homelessness Supervisor to join our Housing Advice and Enabling Team at an exciting time of transformation and service improvement. Working alongside a dedicated team, you will provide day-to-day leadership, coaching and quality assurance, helping to drive a culture focused on early intervention, prevention and excellent customer outcomes. Our service has achieved some of its strongest homelessness prevention outcomes in recent years, and we are continuing to develop innovative approaches to reduce homelessness, improve customer experience and strengthen partnership working across the borough. This is an excellent opportunity for an experienced homelessness professional looking to take the next step in their career and help shape the future of homelessness prevention services in Rugby. About you You'll have demonstrable experience delivering housing advice, homelessness prevention and statutory homelessness functions within a local authority or similar environment with experience of supervising, coaching, mentoring or supporting staff within a housing, homelessness or related customer-focused service. You'll have an ability to work in partnership, develop networks, influence outcomes, problem solve, overcome barriers and apply solution-focused approaches. A Full Driving License and access to a vehicle is essential for the role. Benefits 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas) Generous Local Government Pension Scheme Hybrid working up to 60% Flexi time scheme Annual leave purchase scheme Structured Induction Program Learning and Development opportunities including Future Leaders programmes Payment of a professional subscription for approved professionals Family Friendly Policies Independent Support for your health & wellbeing Generous compassionate leave Extra Benefits including Retail Discounts, Cycle to Work scheme and more