hackajob is collaborating with Envitia to connect them with exceptional professionals for this role. Join the Growth Story at Envitia Envitia operates at the heart of the UK's most sensitive and high-profile operations. Our approach is entirely mission-focused, enabling customers to see more, decide faster, and act with confidence across complex domains. We deliver situational awareness and information advantage across C5ISR, fusing cyber, geospatial, and kinetic data into an operational picture. This transforms fragmented data into a shared understanding of the battlespace, delivering actionable insight when it matters most. Our solutions are secure-by-design, built from the ground up to protect sensitive information and ensure resilience in contested environments. We simplify complex heterogeneous data sources into a rich picture of fused intelligence, providing a digital backbone that underpins success. We operate as small teams delivering fast value, blending deep technical expertise with agile methods to deliver measurable outcomes. Every engagement focuses on capability, clarity, and confidence for those who protect the nation. A career with Envitia enables you to work with mission driven innovation. We're thrilled to announce that Envitia has been named one of the Sunday Times Top 100 Medium-Sized Companies to Work For in 2025-a prestigious recognition that highlights our commitment to creating an outstanding workplace where innovation, collaboration, and personal growth thrive. The Role We are looking for a Business Analyst to join our Advisory Consulting Team. In this role, you will play a key part in delivering business change initiatives by conducting structured analysis, engaging with a wide range of stakeholders, and translating business needs into practical, effective solutions in the UK national security markets. You will lead efforts to identify, design, prioritise, and implement process and technology improvements that drive operational efficiency and enhance the client experience. This role involves close collaboration with stakeholders across technical teams, product owners, digital functions, governance, contact centre and claims operations, IT, data teams, and board-level executives. This is an exciting opportunity for someone with a strong background in National Security sector. About The Team You'll be joining a strategic team of consultants that deliver the big ideas and bold initiatives that help our customers stay ahead. They work closely with our customers to design strategies that drive long-term success and tangible impact. As the backbone of our Consulting division, they connect the dots between business goals and tech innovation, helping both our customers and company grow strong, smarter and faster. If you're ready to think big and with purpose, you'll fit right in. Job Responsibilities Lead structured analysis to support strategic business change and technology-enabled transformation projects. Partner with a diverse set of clients - from IT and digital teams to executive leadership - to shape impactful solutions. Define and document business and functional requirements, customer journeys, service blueprints, and prototypes. Drive improvements in operational efficiency and client experience through insight-driven design thinking. Ensure seamless collaboration between business and technical teams to deliver scalable and user-focused solutions. Support testing, implementation, and integration of digital platforms and technical solutions. Champion continuous improvement and contribute to the evolution of BA standards, tools, and best practices. Skills Required Experience in a senior-level Business Analyst role, leading complex projects or workstreams. Strong understanding and application of customer insight and design thinking principles. Familiarity with project management methodologies such as PRINCE2 and Agile (certifications desirable). Deep knowledge of product delivery approaches, with practical experience in user story writing, backlog management, and defining acceptance criteria. Demonstrated experience delivering business change and IT-enabled transformation. Experience collaborating with third-party suppliers and vendors to achieve delivery Goals. Solid understanding of data models, APIs, and modern cloud-based platforms. Proficiency in tools such as Azure DevOps, Visio, JIRA, or similar. Ability to assess organisational risk and evaluate long-term business impacts. Security Clearance Requirements The successful candidate must hold a current DV security clearance with the ability to go through an enhanced level. Location It is anticipated the role will require up to 80% (4d/wk) onsite working at client locations - Gloucester, London, Manchester (based on project requirements). What it's like to work at Envitia At Envitia, we believe that our greatest asset is our talented and dedicated team. We are committed to fostering a work environment where every employee feels valued, supported, and motivated to excel. As part of this commitment, we offer a comprehensive range of benefits designed to enhance both your professional and personal well-being. Annual Leave: 25 days plus your birthday off. You will have the ability to buy and sell 5 days holiday to work around your needs. Private Healthcare Coverage: Our health plan is tailored to meet the diverse needs of our employees with additional levels for family if required. Training & Skills Development: Stay ahead in your career with ongoing training opportunities and skill development initiatives tailored to your evolving needs. Fitness Reimbursement: We encourage an active lifestyle. Our fitness reimbursement program helps you stay fit by covering a portion of your gym memberships or fitness-related expenses. Life Assurance: Gain peace of mind with extensive life insurance coverage that ensures financial protection for you and your loved ones. Pension Contribution: Plan for your future with our pension options. We provide resources and support to help you build a secure financial foundation. Perkbox Subscription: Enjoy exclusive discounts on a variety of products and services. From technology to entertainment, we've partnered with various businesses to bring you special perks. Internal Reward Schemes: Be rewarded for your exceptional contributions through our employee recognition initiatives that celebrate your achievements. Community Engagement & Volunteer Opportunities: Contribute to meaningful causes with company-sponsored volunteer programs, fostering a sense of community and social responsibility. Inclusion at Envitia At Envitia, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and walks of life. We believe that our strength lies in our differences, and we are dedicated to fostering a workplace where everyone feels valued, respected, and empowered. We encourage applications from people of all abilities, ages, genders, sexual orientations, races, ethnicities, and religions. We strive to support a culture of inclusion, accessibility, and work-life balance. If you require any accommodations during the application or interview process, please let us know.
Aug 01, 2026
Full time
hackajob is collaborating with Envitia to connect them with exceptional professionals for this role. Join the Growth Story at Envitia Envitia operates at the heart of the UK's most sensitive and high-profile operations. Our approach is entirely mission-focused, enabling customers to see more, decide faster, and act with confidence across complex domains. We deliver situational awareness and information advantage across C5ISR, fusing cyber, geospatial, and kinetic data into an operational picture. This transforms fragmented data into a shared understanding of the battlespace, delivering actionable insight when it matters most. Our solutions are secure-by-design, built from the ground up to protect sensitive information and ensure resilience in contested environments. We simplify complex heterogeneous data sources into a rich picture of fused intelligence, providing a digital backbone that underpins success. We operate as small teams delivering fast value, blending deep technical expertise with agile methods to deliver measurable outcomes. Every engagement focuses on capability, clarity, and confidence for those who protect the nation. A career with Envitia enables you to work with mission driven innovation. We're thrilled to announce that Envitia has been named one of the Sunday Times Top 100 Medium-Sized Companies to Work For in 2025-a prestigious recognition that highlights our commitment to creating an outstanding workplace where innovation, collaboration, and personal growth thrive. The Role We are looking for a Business Analyst to join our Advisory Consulting Team. In this role, you will play a key part in delivering business change initiatives by conducting structured analysis, engaging with a wide range of stakeholders, and translating business needs into practical, effective solutions in the UK national security markets. You will lead efforts to identify, design, prioritise, and implement process and technology improvements that drive operational efficiency and enhance the client experience. This role involves close collaboration with stakeholders across technical teams, product owners, digital functions, governance, contact centre and claims operations, IT, data teams, and board-level executives. This is an exciting opportunity for someone with a strong background in National Security sector. About The Team You'll be joining a strategic team of consultants that deliver the big ideas and bold initiatives that help our customers stay ahead. They work closely with our customers to design strategies that drive long-term success and tangible impact. As the backbone of our Consulting division, they connect the dots between business goals and tech innovation, helping both our customers and company grow strong, smarter and faster. If you're ready to think big and with purpose, you'll fit right in. Job Responsibilities Lead structured analysis to support strategic business change and technology-enabled transformation projects. Partner with a diverse set of clients - from IT and digital teams to executive leadership - to shape impactful solutions. Define and document business and functional requirements, customer journeys, service blueprints, and prototypes. Drive improvements in operational efficiency and client experience through insight-driven design thinking. Ensure seamless collaboration between business and technical teams to deliver scalable and user-focused solutions. Support testing, implementation, and integration of digital platforms and technical solutions. Champion continuous improvement and contribute to the evolution of BA standards, tools, and best practices. Skills Required Experience in a senior-level Business Analyst role, leading complex projects or workstreams. Strong understanding and application of customer insight and design thinking principles. Familiarity with project management methodologies such as PRINCE2 and Agile (certifications desirable). Deep knowledge of product delivery approaches, with practical experience in user story writing, backlog management, and defining acceptance criteria. Demonstrated experience delivering business change and IT-enabled transformation. Experience collaborating with third-party suppliers and vendors to achieve delivery Goals. Solid understanding of data models, APIs, and modern cloud-based platforms. Proficiency in tools such as Azure DevOps, Visio, JIRA, or similar. Ability to assess organisational risk and evaluate long-term business impacts. Security Clearance Requirements The successful candidate must hold a current DV security clearance with the ability to go through an enhanced level. Location It is anticipated the role will require up to 80% (4d/wk) onsite working at client locations - Gloucester, London, Manchester (based on project requirements). What it's like to work at Envitia At Envitia, we believe that our greatest asset is our talented and dedicated team. We are committed to fostering a work environment where every employee feels valued, supported, and motivated to excel. As part of this commitment, we offer a comprehensive range of benefits designed to enhance both your professional and personal well-being. Annual Leave: 25 days plus your birthday off. You will have the ability to buy and sell 5 days holiday to work around your needs. Private Healthcare Coverage: Our health plan is tailored to meet the diverse needs of our employees with additional levels for family if required. Training & Skills Development: Stay ahead in your career with ongoing training opportunities and skill development initiatives tailored to your evolving needs. Fitness Reimbursement: We encourage an active lifestyle. Our fitness reimbursement program helps you stay fit by covering a portion of your gym memberships or fitness-related expenses. Life Assurance: Gain peace of mind with extensive life insurance coverage that ensures financial protection for you and your loved ones. Pension Contribution: Plan for your future with our pension options. We provide resources and support to help you build a secure financial foundation. Perkbox Subscription: Enjoy exclusive discounts on a variety of products and services. From technology to entertainment, we've partnered with various businesses to bring you special perks. Internal Reward Schemes: Be rewarded for your exceptional contributions through our employee recognition initiatives that celebrate your achievements. Community Engagement & Volunteer Opportunities: Contribute to meaningful causes with company-sponsored volunteer programs, fostering a sense of community and social responsibility. Inclusion at Envitia At Envitia, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and walks of life. We believe that our strength lies in our differences, and we are dedicated to fostering a workplace where everyone feels valued, respected, and empowered. We encourage applications from people of all abilities, ages, genders, sexual orientations, races, ethnicities, and religions. We strive to support a culture of inclusion, accessibility, and work-life balance. If you require any accommodations during the application or interview process, please let us know.
Scheduling Coordinator Full Time and Permanent 27k Monday - Friday Leeds About the Company Join a fast-growing, forward-thinking organisation operating within the renewables and home services sector. You'll be part of a collaborative team delivering high-quality solutions that support customers in improving their homes and energy efficiency. The business is backed by major global investors and works with leading manufacturers to deliver cutting-edge products and services. What's on Offer Strong team culture - Work collaboratively across departments and enjoy regular social events Advanced technology - A market-leading platform designed to support both customers and engineers Career development - Ongoing training and clear progression opportunities Customer-first approach - Delivering a seamless experience supported by digital tools and high service standards High-quality products - Working with trusted, industry-recognised brands Job Summary As a Callout Advisor, you will be the first point of contact for customers experiencing technical issues. You will manage urgent requests, coordinate engineer attendance, and ensure a smooth resolution process while delivering excellent customer service. Key Responsibilities Handle incoming callout requests via phone, email, and online systems Assess and prioritise emergency repair requests based on urgency and safety Schedule and dispatch engineers to customer sites efficiently Communicate clearly and professionally with customers throughout the process Accurately update job records, customer details, and call logs Provide basic troubleshooting support where appropriate Liaise with engineers and internal teams to ensure timely issue resolution Monitor open cases and follow up to ensure customer satisfaction Highlight recurring issues and support process improvements Follow all health & safety and company procedures Skills & Experience Previous experience in a customer service or coordination role Experience within a technical or engineering environment is beneficial Knowledge of renewable technologies (e.g. solar, EV, heating systems) is an advantage Strong communication skills (written and verbal) Highly organised with the ability to multitask Calm under pressure, especially in urgent situations Confident using IT systems and scheduling software Strong problem-solving ability and attention to detail Flexible approach to shifts, including potential out-of-hours work Benefits 38 days annual leave Private healthcare Life assurance Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Aug 01, 2026
Full time
Scheduling Coordinator Full Time and Permanent 27k Monday - Friday Leeds About the Company Join a fast-growing, forward-thinking organisation operating within the renewables and home services sector. You'll be part of a collaborative team delivering high-quality solutions that support customers in improving their homes and energy efficiency. The business is backed by major global investors and works with leading manufacturers to deliver cutting-edge products and services. What's on Offer Strong team culture - Work collaboratively across departments and enjoy regular social events Advanced technology - A market-leading platform designed to support both customers and engineers Career development - Ongoing training and clear progression opportunities Customer-first approach - Delivering a seamless experience supported by digital tools and high service standards High-quality products - Working with trusted, industry-recognised brands Job Summary As a Callout Advisor, you will be the first point of contact for customers experiencing technical issues. You will manage urgent requests, coordinate engineer attendance, and ensure a smooth resolution process while delivering excellent customer service. Key Responsibilities Handle incoming callout requests via phone, email, and online systems Assess and prioritise emergency repair requests based on urgency and safety Schedule and dispatch engineers to customer sites efficiently Communicate clearly and professionally with customers throughout the process Accurately update job records, customer details, and call logs Provide basic troubleshooting support where appropriate Liaise with engineers and internal teams to ensure timely issue resolution Monitor open cases and follow up to ensure customer satisfaction Highlight recurring issues and support process improvements Follow all health & safety and company procedures Skills & Experience Previous experience in a customer service or coordination role Experience within a technical or engineering environment is beneficial Knowledge of renewable technologies (e.g. solar, EV, heating systems) is an advantage Strong communication skills (written and verbal) Highly organised with the ability to multitask Calm under pressure, especially in urgent situations Confident using IT systems and scheduling software Strong problem-solving ability and attention to detail Flexible approach to shifts, including potential out-of-hours work Benefits 38 days annual leave Private healthcare Life assurance Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Job Description Just imagine bringing joy to millions of LEGO fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That's right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow? If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply! About the Role: This is a fixed term contract until 31st January 2027, with a potential start in August or September. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with a 3-week induction followed by 2 weeks on-the job support. We also offer 'Best of Both' - our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training. We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we're crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable! Why you're the perfect match If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You'll bring energy, compassion, and fluency in English and French. What you'll be doing Respond to consumers in both English and French - spoken and written. Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries. Build strong and positive relationships with consumers in a fun and engaging manner. Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests. Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service. Ready to Build Something Amazing? If you're passionate about creating magical moments for fans everywhere, don't wait! Apply now! Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Aug 01, 2026
Full time
Job Description Just imagine bringing joy to millions of LEGO fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That's right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow? If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply! About the Role: This is a fixed term contract until 31st January 2027, with a potential start in August or September. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with a 3-week induction followed by 2 weeks on-the job support. We also offer 'Best of Both' - our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training. We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we're crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable! Why you're the perfect match If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You'll bring energy, compassion, and fluency in English and French. What you'll be doing Respond to consumers in both English and French - spoken and written. Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries. Build strong and positive relationships with consumers in a fun and engaging manner. Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests. Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service. Ready to Build Something Amazing? If you're passionate about creating magical moments for fans everywhere, don't wait! Apply now! Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Service Administrator Location: Wishaw Salary: 13.85 per hour Duration: Temporary Contract (6-12 Months) Potential Permanent Opportunity Hours: Monday - Friday 8:00am - 4:30pm Are you an organised and customer-focused administrator looking for your next opportunity? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we would love to hear from you. Our client, a well-established logistics business within the motor trade industry, is seeking a proactive Service Administrator to join their busy team in Wishaw. This is an excellent opportunity for someone with service administration or warranty administration experience who is looking to develop their career within a supportive and professional environment. The Role As the first point of contact for customers, you will play a key role in delivering excellent customer service while supporting the efficient operation of the Service Department. You will be responsible for coordinating jobs, scheduling technicians, managing customer enquiries and ensuring all administration is completed accurately and efficiently. Key Responsibilities Acting as the first point of contact for customers via telephone and email Providing outstanding customer service and maintaining strong customer relationships Handling new job enquiries and gathering fault information Planning and scheduling repair jobs for technicians Creating and processing work orders Raising purchase orders and processing timesheets Updating Excel reports and departmental trackers Managing service-related documentation and records Liaising with customers and providing regular updates on job progress Supporting the wider Service Department with general administrative duties About You We're looking for a highly organised individual who can manage multiple priorities while maintaining excellent attention to detail. The ideal candidate will have: Previous experience in a Service Administrator, Service Advisor or Warranty Administrator role A good understanding of the motor trade industry A technical mindset and willingness to learn Excellent communication and customer service skills Strong organisational and time management abilities Confidence working in a fast-paced environment Proficiency in Microsoft Office, including Outlook, Excel and Teams Experience using SharePoint and OneDrive Knowledge of Movex and SAP would be advantageous, although not essential What's on Offer? Competitive pay rate of 13.85 per hour Full-time hours, Monday to Friday Immediate start available 6-12 month temporary contract Potential opportunity for permanent employment A varied and busy role within a reputable organisation Supportive team environment If you have a background in service administration and are passionate about delivering exceptional customer service, this could be the perfect opportunity for you. Apply today with your CV and take the next step in your career. We look forward to hearing from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 01, 2026
Seasonal
Service Administrator Location: Wishaw Salary: 13.85 per hour Duration: Temporary Contract (6-12 Months) Potential Permanent Opportunity Hours: Monday - Friday 8:00am - 4:30pm Are you an organised and customer-focused administrator looking for your next opportunity? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we would love to hear from you. Our client, a well-established logistics business within the motor trade industry, is seeking a proactive Service Administrator to join their busy team in Wishaw. This is an excellent opportunity for someone with service administration or warranty administration experience who is looking to develop their career within a supportive and professional environment. The Role As the first point of contact for customers, you will play a key role in delivering excellent customer service while supporting the efficient operation of the Service Department. You will be responsible for coordinating jobs, scheduling technicians, managing customer enquiries and ensuring all administration is completed accurately and efficiently. Key Responsibilities Acting as the first point of contact for customers via telephone and email Providing outstanding customer service and maintaining strong customer relationships Handling new job enquiries and gathering fault information Planning and scheduling repair jobs for technicians Creating and processing work orders Raising purchase orders and processing timesheets Updating Excel reports and departmental trackers Managing service-related documentation and records Liaising with customers and providing regular updates on job progress Supporting the wider Service Department with general administrative duties About You We're looking for a highly organised individual who can manage multiple priorities while maintaining excellent attention to detail. The ideal candidate will have: Previous experience in a Service Administrator, Service Advisor or Warranty Administrator role A good understanding of the motor trade industry A technical mindset and willingness to learn Excellent communication and customer service skills Strong organisational and time management abilities Confidence working in a fast-paced environment Proficiency in Microsoft Office, including Outlook, Excel and Teams Experience using SharePoint and OneDrive Knowledge of Movex and SAP would be advantageous, although not essential What's on Offer? Competitive pay rate of 13.85 per hour Full-time hours, Monday to Friday Immediate start available 6-12 month temporary contract Potential opportunity for permanent employment A varied and busy role within a reputable organisation Supportive team environment If you have a background in service administration and are passionate about delivering exceptional customer service, this could be the perfect opportunity for you. Apply today with your CV and take the next step in your career. We look forward to hearing from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Description Just imagine bringing joy to millions of LEGO fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That's right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow? If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply! About the Role: This is a fixed term contract until 31st January 2027, with a potential start in August or September. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with a 3-week induction followed by 2 weeks on-the job support. We also offer 'Best of Both' - our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training. We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we're crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable! Why you're the perfect match If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You'll bring energy, compassion, and fluency in English and French. What you'll be doing Respond to consumers in both English and French - spoken and written. Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries. Build strong and positive relationships with consumers in a fun and engaging manner. Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests. Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service. Ready to Build Something Amazing? If you're passionate about creating magical moments for fans everywhere, don't wait! Apply now! Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Aug 01, 2026
Full time
Job Description Just imagine bringing joy to millions of LEGO fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That's right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow? If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply! About the Role: This is a fixed term contract until 31st January 2027, with a potential start in August or September. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with a 3-week induction followed by 2 weeks on-the job support. We also offer 'Best of Both' - our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training. We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we're crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable! Why you're the perfect match If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You'll bring energy, compassion, and fluency in English and French. What you'll be doing Respond to consumers in both English and French - spoken and written. Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries. Build strong and positive relationships with consumers in a fun and engaging manner. Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests. Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service. Ready to Build Something Amazing? If you're passionate about creating magical moments for fans everywhere, don't wait! Apply now! Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Job Description Just imagine bringing joy to millions of LEGO fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That's right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow? If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply! About the Role: This is a fixed term contract until 31st January 2027, with a potential start in August or September. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with a 3-week induction followed by 2 weeks on-the job support. We also offer 'Best of Both' - our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training. We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we're crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable! Why you're the perfect match If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You'll bring energy, compassion, and fluency in English and French. What you'll be doing Respond to consumers in both English and French - spoken and written. Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries. Build strong and positive relationships with consumers in a fun and engaging manner. Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests. Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service. Ready to Build Something Amazing? If you're passionate about creating magical moments for fans everywhere, don't wait! Apply now! Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Aug 01, 2026
Full time
Job Description Just imagine bringing joy to millions of LEGO fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That's right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow? If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply! About the Role: This is a fixed term contract until 31st January 2027, with a potential start in August or September. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with a 3-week induction followed by 2 weeks on-the job support. We also offer 'Best of Both' - our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training. We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we're crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable! Why you're the perfect match If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You'll bring energy, compassion, and fluency in English and French. What you'll be doing Respond to consumers in both English and French - spoken and written. Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries. Build strong and positive relationships with consumers in a fun and engaging manner. Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests. Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service. Ready to Build Something Amazing? If you're passionate about creating magical moments for fans everywhere, don't wait! Apply now! Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Would you like to continue your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Communications team The story of Softcat is one driven by an unprecedented 'people-first' culture that celebrates talent, champions potential and delivers customer-centric technology solutions that support business ambitions. As such, employee engagement, high knowledge share, productivity and creative collaboration sit at the heart of what will drive future growth and both employee and customer satisfaction. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Lead our Communications team This is a senior role responsible for leading the strategy, planning, and delivery of internal and external communications. This role plays a critical part in shaping company-wide messaging, protecting and evolving brand voice, and ensuring communications activity drives measurable impact. As a Communications Manager, you will be a senior member of Softcat's Marketing department, with responsibility across all areas of communications. You will work closely with senior stakeholders across the business, providing expert guidance and owning the end-to-end delivery of high-impact communications initiatives. As Communications Manager, you'll be responsible for: Deliver and drive the communications strategy, ensuring alignment with wider business and marketing objectives. Lead the planning and execution of integrated internal and external communications campaigns, from concept through to delivery and evaluation. Act as a trusted advisor to senior stakeholders, providing guidance on messaging, tone of voice, positioning, and communications approach. Oversee the creation of high-quality content across all channels, ensuring consistency, clarity, and alignment with brand and business priorities. Monitor, analyse, and report on communications performance, using data and insights to optimise strategy and demonstrate impact. Manage and prioritise complex communications requests, taking ownership of high-profile or business-critical activity. Manage and prioritise complex communications requests, taking ownership of high-profile or business-critical activity. Act as leadership within the Communications team, supporting best practices and contributing to overall team performance with line management responsibility. Stay up to date with industry trends and best practices, using insights to inform communications strategy and recommend improvements. We'd love you to have Exceptional written and verbal communication skills, with the ability to tailor messaging and influence and engage senior stakeholders. Significant experience in communications, PR, or marketing roles, with a proven track record of delivering strategic communications initiatives in a fast-paced environment. Strong expertise in content strategy, messaging development, and multi-channel communications delivery. Proficiency in Microsoft Office applications, including Teams, Word, PowerPoint, and Excel. Deep understanding of digital communication tools, social media platforms, and performance measurement. Strong analytical skills, with the ability to interpret data and translate insights into actionable improvements. Excellent organisational and project management skills, with the ability to manage multiple complex priorities . Experience in leading high-performing teams. A bility to work autonomously, take ownership, and operate with a high degree of accountability We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Aug 01, 2026
Full time
Would you like to continue your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Communications team The story of Softcat is one driven by an unprecedented 'people-first' culture that celebrates talent, champions potential and delivers customer-centric technology solutions that support business ambitions. As such, employee engagement, high knowledge share, productivity and creative collaboration sit at the heart of what will drive future growth and both employee and customer satisfaction. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Lead our Communications team This is a senior role responsible for leading the strategy, planning, and delivery of internal and external communications. This role plays a critical part in shaping company-wide messaging, protecting and evolving brand voice, and ensuring communications activity drives measurable impact. As a Communications Manager, you will be a senior member of Softcat's Marketing department, with responsibility across all areas of communications. You will work closely with senior stakeholders across the business, providing expert guidance and owning the end-to-end delivery of high-impact communications initiatives. As Communications Manager, you'll be responsible for: Deliver and drive the communications strategy, ensuring alignment with wider business and marketing objectives. Lead the planning and execution of integrated internal and external communications campaigns, from concept through to delivery and evaluation. Act as a trusted advisor to senior stakeholders, providing guidance on messaging, tone of voice, positioning, and communications approach. Oversee the creation of high-quality content across all channels, ensuring consistency, clarity, and alignment with brand and business priorities. Monitor, analyse, and report on communications performance, using data and insights to optimise strategy and demonstrate impact. Manage and prioritise complex communications requests, taking ownership of high-profile or business-critical activity. Manage and prioritise complex communications requests, taking ownership of high-profile or business-critical activity. Act as leadership within the Communications team, supporting best practices and contributing to overall team performance with line management responsibility. Stay up to date with industry trends and best practices, using insights to inform communications strategy and recommend improvements. We'd love you to have Exceptional written and verbal communication skills, with the ability to tailor messaging and influence and engage senior stakeholders. Significant experience in communications, PR, or marketing roles, with a proven track record of delivering strategic communications initiatives in a fast-paced environment. Strong expertise in content strategy, messaging development, and multi-channel communications delivery. Proficiency in Microsoft Office applications, including Teams, Word, PowerPoint, and Excel. Deep understanding of digital communication tools, social media platforms, and performance measurement. Strong analytical skills, with the ability to interpret data and translate insights into actionable improvements. Excellent organisational and project management skills, with the ability to manage multiple complex priorities . Experience in leading high-performing teams. A bility to work autonomously, take ownership, and operate with a high degree of accountability We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Would you like to continue your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Communications team The story of Softcat is one driven by an unprecedented 'people-first' culture that celebrates talent, champions potential and delivers customer-centric technology solutions that support business ambitions. As such, employee engagement, high knowledge share, productivity and creative collaboration sit at the heart of what will drive future growth and both employee and customer satisfaction. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Lead our Communications team This is a senior role responsible for leading the strategy, planning, and delivery of internal and external communications. This role plays a critical part in shaping company-wide messaging, protecting and evolving brand voice, and ensuring communications activity drives measurable impact. As a Communications Manager, you will be a senior member of Softcat's Marketing department, with responsibility across all areas of communications. You will work closely with senior stakeholders across the business, providing expert guidance and owning the end-to-end delivery of high-impact communications initiatives. As Communications Manager, you'll be responsible for: Deliver and drive the communications strategy, ensuring alignment with wider business and marketing objectives. Lead the planning and execution of integrated internal and external communications campaigns, from concept through to delivery and evaluation. Act as a trusted advisor to senior stakeholders, providing guidance on messaging, tone of voice, positioning, and communications approach. Oversee the creation of high-quality content across all channels, ensuring consistency, clarity, and alignment with brand and business priorities. Monitor, analyse, and report on communications performance, using data and insights to optimise strategy and demonstrate impact. Manage and prioritise complex communications requests, taking ownership of high-profile or business-critical activity. Manage and prioritise complex communications requests, taking ownership of high-profile or business-critical activity. Act as leadership within the Communications team, supporting best practices and contributing to overall team performance with line management responsibility. Stay up to date with industry trends and best practices, using insights to inform communications strategy and recommend improvements. We'd love you to have Exceptional written and verbal communication skills, with the ability to tailor messaging and influence and engage senior stakeholders. Significant experience in communications, PR, or marketing roles, with a proven track record of delivering strategic communications initiatives in a fast-paced environment. Strong expertise in content strategy, messaging development, and multi-channel communications delivery. Proficiency in Microsoft Office applications, including Teams, Word, PowerPoint, and Excel. Deep understanding of digital communication tools, social media platforms, and performance measurement. Strong analytical skills, with the ability to interpret data and translate insights into actionable improvements. Excellent organisational and project management skills, with the ability to manage multiple complex priorities . Experience in leading high-performing teams. A bility to work autonomously, take ownership, and operate with a high degree of accountability We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Aug 01, 2026
Full time
Would you like to continue your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Communications team The story of Softcat is one driven by an unprecedented 'people-first' culture that celebrates talent, champions potential and delivers customer-centric technology solutions that support business ambitions. As such, employee engagement, high knowledge share, productivity and creative collaboration sit at the heart of what will drive future growth and both employee and customer satisfaction. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Lead our Communications team This is a senior role responsible for leading the strategy, planning, and delivery of internal and external communications. This role plays a critical part in shaping company-wide messaging, protecting and evolving brand voice, and ensuring communications activity drives measurable impact. As a Communications Manager, you will be a senior member of Softcat's Marketing department, with responsibility across all areas of communications. You will work closely with senior stakeholders across the business, providing expert guidance and owning the end-to-end delivery of high-impact communications initiatives. As Communications Manager, you'll be responsible for: Deliver and drive the communications strategy, ensuring alignment with wider business and marketing objectives. Lead the planning and execution of integrated internal and external communications campaigns, from concept through to delivery and evaluation. Act as a trusted advisor to senior stakeholders, providing guidance on messaging, tone of voice, positioning, and communications approach. Oversee the creation of high-quality content across all channels, ensuring consistency, clarity, and alignment with brand and business priorities. Monitor, analyse, and report on communications performance, using data and insights to optimise strategy and demonstrate impact. Manage and prioritise complex communications requests, taking ownership of high-profile or business-critical activity. Manage and prioritise complex communications requests, taking ownership of high-profile or business-critical activity. Act as leadership within the Communications team, supporting best practices and contributing to overall team performance with line management responsibility. Stay up to date with industry trends and best practices, using insights to inform communications strategy and recommend improvements. We'd love you to have Exceptional written and verbal communication skills, with the ability to tailor messaging and influence and engage senior stakeholders. Significant experience in communications, PR, or marketing roles, with a proven track record of delivering strategic communications initiatives in a fast-paced environment. Strong expertise in content strategy, messaging development, and multi-channel communications delivery. Proficiency in Microsoft Office applications, including Teams, Word, PowerPoint, and Excel. Deep understanding of digital communication tools, social media platforms, and performance measurement. Strong analytical skills, with the ability to interpret data and translate insights into actionable improvements. Excellent organisational and project management skills, with the ability to manage multiple complex priorities . Experience in leading high-performing teams. A bility to work autonomously, take ownership, and operate with a high degree of accountability We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Job Description Just imagine bringing joy to millions of LEGO fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That's right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow? If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply! About the Role: This is a fixed term contract until 31st January 2027, with a potential start in August or September. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with a 3-week induction followed by 2 weeks on-the job support. We also offer 'Best of Both' - our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training. We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we're crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable! Why you're the perfect match If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You'll bring energy, compassion, and fluency in English and French. What you'll be doing Respond to consumers in both English and French - spoken and written. Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries. Build strong and positive relationships with consumers in a fun and engaging manner. Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests. Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service. Ready to Build Something Amazing? If you're passionate about creating magical moments for fans everywhere, don't wait! Apply now! Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Aug 01, 2026
Full time
Job Description Just imagine bringing joy to millions of LEGO fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That's right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow? If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply! About the Role: This is a fixed term contract until 31st January 2027, with a potential start in August or September. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with a 3-week induction followed by 2 weeks on-the job support. We also offer 'Best of Both' - our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training. We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we're crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable! Why you're the perfect match If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You'll bring energy, compassion, and fluency in English and French. What you'll be doing Respond to consumers in both English and French - spoken and written. Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries. Build strong and positive relationships with consumers in a fun and engaging manner. Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests. Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service. Ready to Build Something Amazing? If you're passionate about creating magical moments for fans everywhere, don't wait! Apply now! Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Our client is a well-established agricultural consultancy recognised for delivering progressive agronomy and farm business advice to professional growers. They're seeking a BASIS-qualified Agronomist to join their UK-wide team on a permanent basis. This is an excellent opportunity to advance your career with a company that genuinely invests in its people and prioritises customer service excellence. Position Overview As an Agronomist, you'll provide expert technical solutions to an existing customer ledger whilst demonstrating strong commercial awareness. Your role is central to helping professional growers solve real agricultural challenges through evidence-based agronomic advice. You'll manage customer relationships, identify growth opportunities within your ledger, and deliver tailored solutions that drive measurable results for clients and contribute directly to the company's continued success. Responsibilities Provide expert agronomic advice to customers, drawing on current industry knowledge Manage and grow an existing customer ledger through relationship building and service delivery Deliver technical agronomy solutions that address specific client challenges and objectives Demonstrate strong commercial awareness in all customer interactions and recommendations Identify opportunities to expand customer relationships and increase account value Requirements BASIS qualification with proven experience working as an Agronomist Proven track record of managing customer relationships effectively Commercially minded approach with genuine customer-centric focus Strong technical knowledge of agronomic principles and crop management Ability to communicate complex agronomic concepts clearly to farmers and growers Company Overview This leading agricultural consultancy has built its reputation on core values of honesty, integrity and fairness. They invest significantly in research, development and innovation to deliver progressive agronomy advice that responds to current industry challenges. The company recognises that expertise and passion drive success, and they're committed to supporting their team through personal development programmes tailored to different career stages. Their approach centres on trusting and empowering talented people to deliver exceptional customer service and technical solutions across all sectors of agriculture. Benefits Competitive salary package commensurate with your skills and experience Structured personal development and training programmes available throughout your career Opportunity to build and manage your own customer ledger with genuine commercial responsibility Support from a team passionate about agronomy and customer service excellence Flexible working arrangements across the UK Alongside a competitive benefits package, you'll be immersed in a values-driven environment where expertise is recognised, talent is celebrated, and you'll collaborate with colleagues genuinely committed to advancing professional agriculture. How to Apply If you're passionate about agronomy and possess the skills and experience to succeed in this role, please do apply. If you'd like to have a conversation first, please email me on or call .
Aug 01, 2026
Full time
Our client is a well-established agricultural consultancy recognised for delivering progressive agronomy and farm business advice to professional growers. They're seeking a BASIS-qualified Agronomist to join their UK-wide team on a permanent basis. This is an excellent opportunity to advance your career with a company that genuinely invests in its people and prioritises customer service excellence. Position Overview As an Agronomist, you'll provide expert technical solutions to an existing customer ledger whilst demonstrating strong commercial awareness. Your role is central to helping professional growers solve real agricultural challenges through evidence-based agronomic advice. You'll manage customer relationships, identify growth opportunities within your ledger, and deliver tailored solutions that drive measurable results for clients and contribute directly to the company's continued success. Responsibilities Provide expert agronomic advice to customers, drawing on current industry knowledge Manage and grow an existing customer ledger through relationship building and service delivery Deliver technical agronomy solutions that address specific client challenges and objectives Demonstrate strong commercial awareness in all customer interactions and recommendations Identify opportunities to expand customer relationships and increase account value Requirements BASIS qualification with proven experience working as an Agronomist Proven track record of managing customer relationships effectively Commercially minded approach with genuine customer-centric focus Strong technical knowledge of agronomic principles and crop management Ability to communicate complex agronomic concepts clearly to farmers and growers Company Overview This leading agricultural consultancy has built its reputation on core values of honesty, integrity and fairness. They invest significantly in research, development and innovation to deliver progressive agronomy advice that responds to current industry challenges. The company recognises that expertise and passion drive success, and they're committed to supporting their team through personal development programmes tailored to different career stages. Their approach centres on trusting and empowering talented people to deliver exceptional customer service and technical solutions across all sectors of agriculture. Benefits Competitive salary package commensurate with your skills and experience Structured personal development and training programmes available throughout your career Opportunity to build and manage your own customer ledger with genuine commercial responsibility Support from a team passionate about agronomy and customer service excellence Flexible working arrangements across the UK Alongside a competitive benefits package, you'll be immersed in a values-driven environment where expertise is recognised, talent is celebrated, and you'll collaborate with colleagues genuinely committed to advancing professional agriculture. How to Apply If you're passionate about agronomy and possess the skills and experience to succeed in this role, please do apply. If you'd like to have a conversation first, please email me on or call .
Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: 13.98 Enhanced: 16.23 (hours worked 20:00 - 00:00) Overtime: 20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers. As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do. What You'll Do: Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism. Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded. Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records. Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction. Follow our Business Code of Conduct and always act with integrity and due diligence. What We're Looking For: A genuine passion for delivering exceptional customer service that leaves a lasting impression. Excellent communication skills and a friendly, approachable demeanour over the phone. Basic IT skills, with the ability to learn new systems and utilise Microsoft office. Ability to handle multiple tasks and prioritise effectively in a busy call centre environment. Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently. Flexibility to work various shifts, including weekends and evenings. What we can offer to you: Join a company that values diversity, inclusively, and work-life balance. Benefit from comprehensive training and ongoing support to excel in your role. Enjoy excellent career progression opportunities. Receive competitive pay and exciting benefits. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. A flexible Hybrid working model. Access to an on-site Gym and Colleague Restaurant. Free on-site parking. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 01, 2026
Seasonal
Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: 13.98 Enhanced: 16.23 (hours worked 20:00 - 00:00) Overtime: 20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers. As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do. What You'll Do: Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism. Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded. Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records. Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction. Follow our Business Code of Conduct and always act with integrity and due diligence. What We're Looking For: A genuine passion for delivering exceptional customer service that leaves a lasting impression. Excellent communication skills and a friendly, approachable demeanour over the phone. Basic IT skills, with the ability to learn new systems and utilise Microsoft office. Ability to handle multiple tasks and prioritise effectively in a busy call centre environment. Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently. Flexibility to work various shifts, including weekends and evenings. What we can offer to you: Join a company that values diversity, inclusively, and work-life balance. Benefit from comprehensive training and ongoing support to excel in your role. Enjoy excellent career progression opportunities. Receive competitive pay and exciting benefits. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. A flexible Hybrid working model. Access to an on-site Gym and Colleague Restaurant. Free on-site parking. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
We are recruiting on behalf of a prestigious automotive business in Portsmouth, Hampshire, seeking an experienced Service Advisor to join their high-performing team. This is an excellent opportunity for a skilled motor trade professional to work within a renowned dealership, supporting a comprehensive service operation with a focus on delivering outstanding customer care. Benefits: Competitive basic salary of 31,018 per annum, with an uncapped on-target earnings potential of 40,000. 33 days of annual leave, including bank holidays, promoting a healthy work-life balance. Access to exclusive retail discounts on new and used vehicles, servicing, and parts. Company pension scheme to support your long-term financial security. Industry-leading family-friendly policies. Cycle-to-work scheme for economical commuting. Health and wellbeing support, including 24/7 access to healthcare professionals. Opportunities for ongoing training, development, and career progression within a global automotive group. Duties of a Service Advisor: Act as the primary point of contact for customers throughout their service experience, ensuring professional and positive interactions. Efficiently schedule vehicle repairs and services, maintaining clear communication with customers and workshop personnel. Maintain accurate and detailed customer records within company systems. Promote additional services and repairs based on technician recommendations to maximise workshop revenue. Provide regular, transparent updates to customers regarding vehicle progress. Develop product knowledge through manufacturer-led training sessions. Build long-term customer relationships by consistently delivering exceptional service. Requirements of a Service Advisor: Proven experience as a Service Advisor within the automotive industry. Familiarity with dealership management systems such as Kerridge, Keyloop, or RTC is advantageous. Excellent communication and interpersonal skills, with a professional approach to engaging customers. Strong organisational skills with the ability to work effectively under pressure in a target-driven environment. A valid UK driving licence is essential. A motivated, personable attitude with a strong willingness to learn and develop within the role. If you are a professional Service Advisor seeking to advance your career with a reputable organisation in Portsmouth, we want to hear from you. Contact Kinga Csipetics, Automotive Recruitment Specialist at Perfect Placement covering Portsmouth and Hampshire today to discover more about this fantastic Service Advisor opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
Aug 01, 2026
Full time
We are recruiting on behalf of a prestigious automotive business in Portsmouth, Hampshire, seeking an experienced Service Advisor to join their high-performing team. This is an excellent opportunity for a skilled motor trade professional to work within a renowned dealership, supporting a comprehensive service operation with a focus on delivering outstanding customer care. Benefits: Competitive basic salary of 31,018 per annum, with an uncapped on-target earnings potential of 40,000. 33 days of annual leave, including bank holidays, promoting a healthy work-life balance. Access to exclusive retail discounts on new and used vehicles, servicing, and parts. Company pension scheme to support your long-term financial security. Industry-leading family-friendly policies. Cycle-to-work scheme for economical commuting. Health and wellbeing support, including 24/7 access to healthcare professionals. Opportunities for ongoing training, development, and career progression within a global automotive group. Duties of a Service Advisor: Act as the primary point of contact for customers throughout their service experience, ensuring professional and positive interactions. Efficiently schedule vehicle repairs and services, maintaining clear communication with customers and workshop personnel. Maintain accurate and detailed customer records within company systems. Promote additional services and repairs based on technician recommendations to maximise workshop revenue. Provide regular, transparent updates to customers regarding vehicle progress. Develop product knowledge through manufacturer-led training sessions. Build long-term customer relationships by consistently delivering exceptional service. Requirements of a Service Advisor: Proven experience as a Service Advisor within the automotive industry. Familiarity with dealership management systems such as Kerridge, Keyloop, or RTC is advantageous. Excellent communication and interpersonal skills, with a professional approach to engaging customers. Strong organisational skills with the ability to work effectively under pressure in a target-driven environment. A valid UK driving licence is essential. A motivated, personable attitude with a strong willingness to learn and develop within the role. If you are a professional Service Advisor seeking to advance your career with a reputable organisation in Portsmouth, we want to hear from you. Contact Kinga Csipetics, Automotive Recruitment Specialist at Perfect Placement covering Portsmouth and Hampshire today to discover more about this fantastic Service Advisor opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
Customer Care Advisor Location: Roach Bank Road, Pilsworth, Bury, BL9 8RY Rate: £14.11 per hour Contract: Fixed Term Contract until 31st December 2026 Hours: 35 hours per week, Monday to Friday - See below Start Date: ASAP Adecco are recruiting on behalf of our well established client for a Customer Care Advisor to join their busy and dynamic Customer Care team based in Bury. This is an excellent opportunity to join a world-leading company, supporting professional customers and delivering an exceptional customer experience across a variety of communication channels. The Role As a Customer Care Advisor, you will be responsible for providing outstanding customer service to the clients professional customer base through multiple channels including: Telephone Email Live Chat WhatsApp You will work within a fast-paced customer care environment, handling customer enquiries efficiently while ensuring accuracy, professionalism and a first-contact resolution approach. Key Responsibilities Deliver an exceptional customer experience and achieve first-contact resolution wherever possible. Manage customer enquiries across multiple communication channels. Handle multiple customer contacts simultaneously whilst maintaining accuracy and attention to detail. Proactively follow up with customers to ensure a positive experience. Build strong relationships with internal departments and external customers. Drive customer satisfaction and contribute towards NPS targets. Identify opportunities to improve processes and customer service delivery. Maintain a high level of product and business knowledge. Take ownership of personal development and performance. Working Hours This position operates on a rotating shift pattern covering the hours of 8:00am to 6:00pm , Monday to Friday. Shift patterns include: 8:00am to 4:00pm 9:00am to 5:00pm 10:00am to 6:00pm The early and late shifts rotate across the team approximately every 3 to 4 weeks. About You We are looking for candidates who have: Previous experience within a fast-paced Customer Service or Customer Care environment. Excellent written and verbal communication skills. Strong attention to detail. The ability to multitask and prioritise effectively. A proactive and positive attitude. The confidence to work with a range of internal and external stakeholders. Strong Microsoft Office skills. Desirable: Experience using SAP or similar ERP systems. What's on Offer? Immediate start available. Long-term contract through to December 2026. Opportunity to work for a globally recognised organisation. Supportive team environment with ongoing development opportunities. Exposure to a dynamic and customer-focused business. Please note : Due to the location of the site and limited public transport links, applicants should ideally have their own transport or live within a reasonable commuting distance of Bury. If you're passionate about delivering outstanding customer service and want to join a successful and growing team, we'd love to hear from you. Apply today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Aug 01, 2026
Contractor
Customer Care Advisor Location: Roach Bank Road, Pilsworth, Bury, BL9 8RY Rate: £14.11 per hour Contract: Fixed Term Contract until 31st December 2026 Hours: 35 hours per week, Monday to Friday - See below Start Date: ASAP Adecco are recruiting on behalf of our well established client for a Customer Care Advisor to join their busy and dynamic Customer Care team based in Bury. This is an excellent opportunity to join a world-leading company, supporting professional customers and delivering an exceptional customer experience across a variety of communication channels. The Role As a Customer Care Advisor, you will be responsible for providing outstanding customer service to the clients professional customer base through multiple channels including: Telephone Email Live Chat WhatsApp You will work within a fast-paced customer care environment, handling customer enquiries efficiently while ensuring accuracy, professionalism and a first-contact resolution approach. Key Responsibilities Deliver an exceptional customer experience and achieve first-contact resolution wherever possible. Manage customer enquiries across multiple communication channels. Handle multiple customer contacts simultaneously whilst maintaining accuracy and attention to detail. Proactively follow up with customers to ensure a positive experience. Build strong relationships with internal departments and external customers. Drive customer satisfaction and contribute towards NPS targets. Identify opportunities to improve processes and customer service delivery. Maintain a high level of product and business knowledge. Take ownership of personal development and performance. Working Hours This position operates on a rotating shift pattern covering the hours of 8:00am to 6:00pm , Monday to Friday. Shift patterns include: 8:00am to 4:00pm 9:00am to 5:00pm 10:00am to 6:00pm The early and late shifts rotate across the team approximately every 3 to 4 weeks. About You We are looking for candidates who have: Previous experience within a fast-paced Customer Service or Customer Care environment. Excellent written and verbal communication skills. Strong attention to detail. The ability to multitask and prioritise effectively. A proactive and positive attitude. The confidence to work with a range of internal and external stakeholders. Strong Microsoft Office skills. Desirable: Experience using SAP or similar ERP systems. What's on Offer? Immediate start available. Long-term contract through to December 2026. Opportunity to work for a globally recognised organisation. Supportive team environment with ongoing development opportunities. Exposure to a dynamic and customer-focused business. Please note : Due to the location of the site and limited public transport links, applicants should ideally have their own transport or live within a reasonable commuting distance of Bury. If you're passionate about delivering outstanding customer service and want to join a successful and growing team, we'd love to hear from you. Apply today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Service Advisor Basic £34k + £45k OTE Coulsdon Permanent, Full Time Monday to Friday (08 00) 1 in 3 Saturdays (08 00) Our client, based in the Coulsdon area has a new opportunity for an experienced Service Advisor. If you hold over 1 years worth of experience and you re looking for a new challenge this could be your next role in the Motor Trade! Apply with us today. Duties and Responsibilities include: Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department. Booking in vehicles for work to be carried out. Informing customers of the progress of their vehicle. Finalising the invoice on completion of required work. Cross selling customer repairs and parts. Your background & skill: 1-2 years experience as a Service Advisor within a main dealer Keyloop/Drive experience an advantage. Ability to work independently in a busy, pressured environment is essential. Technical skills and experience are essential. Well-presented and hold excellent interpersonal organisational skills. If you know someone who would be a great fit for one of our job openings, refer them to us! And the best part? If they get hired, we'll pay you for the recommendation. For further details on this role and other jobs in the motor trade please contact Adam Curtis at ACS Automotive Recruitment Consultancy.
Aug 01, 2026
Full time
Service Advisor Basic £34k + £45k OTE Coulsdon Permanent, Full Time Monday to Friday (08 00) 1 in 3 Saturdays (08 00) Our client, based in the Coulsdon area has a new opportunity for an experienced Service Advisor. If you hold over 1 years worth of experience and you re looking for a new challenge this could be your next role in the Motor Trade! Apply with us today. Duties and Responsibilities include: Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department. Booking in vehicles for work to be carried out. Informing customers of the progress of their vehicle. Finalising the invoice on completion of required work. Cross selling customer repairs and parts. Your background & skill: 1-2 years experience as a Service Advisor within a main dealer Keyloop/Drive experience an advantage. Ability to work independently in a busy, pressured environment is essential. Technical skills and experience are essential. Well-presented and hold excellent interpersonal organisational skills. If you know someone who would be a great fit for one of our job openings, refer them to us! And the best part? If they get hired, we'll pay you for the recommendation. For further details on this role and other jobs in the motor trade please contact Adam Curtis at ACS Automotive Recruitment Consultancy.
Money Adviser We're looking for highly motivated and committed individuals to join the new telephone and digital Money Advice team, providing essential support to people experiencing debt problems across England and Wales. This role is also open to people looking for a trainee role as full training and support will be provided, including completion of the accredited Money Advice Learning Plan. We welcome and encourage applications from people of all backgrounds as the organisation is proud to be a Disability Confident Employer and holds the Derbyshire LGBT+ Rainbow Accreditation Position: Money Adviser (Trainee positions also available) Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working, fully remote working will also be considered) Salary: £27,263 to £29,806 per annum pro rata (depending on experience) Hours: Full-time (37 hours per week - some flexible working) Contract: Permanent Closing Date: 21st August 2026 About the Role As a Money Adviser, you will deliver high-quality, FCA-regulated money advice to individuals in financial difficulty. You'll work as part of a new team committed to helping people take control of their finances and build a more secure future through tailored advice and casework. You will deliver advice and casework across a range of money advice issues, support income maximisation, and contribute to the development and quality of the service. Main areas of responsibility include: Advice and Casework Social Policy Professional Development Administration About You The ideal candidates will have: Excellent communication skills, both written and verbal A non-judgemental, empathetic approach to people Strong IT and digital skills, with the ability to learn new systems quickly A commitment to working to performance targets and KPIs Good administration skills Experience in providing FCA-regulated money advice and a solid understanding of the current welfare benefits system would be an advantage but if you feel you have all of the main skills then please still apply, as the role can be carried out as a trainee with support and training. About the Organisation Join a local charity that provides free, confidential, independent and impartial advice to everyone across Amber Valley, Chesterfield, Derbyshire Dales, Erewash and High Peak. This advice can help people find a way forward with their problems, whoever they are, whatever the problem. What is on offer: The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth: Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata) Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks Contractual sick pay: depended on length of service Long service rewards: Extra leave and gift cards after five years of service and beyond Workplace pension: Auto-enrolment into our pension scheme Hybrid working: the option to work from home, if it works for you and for the team Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that the organisation does not hold a sponsor licence. Other roles you may have experience of include Money, Benefits, Housing, Welfare, Money Advisor, Benefits Advisor, Housing Advisor, Welfare Advisor, Money Advice, Benefits Advice, Housing Advice, Welfare Advice, Advice, Advisor, Helpdesk, Helpdesk Advisor, Customer Service, Customer Service Advisor. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Aug 01, 2026
Full time
Money Adviser We're looking for highly motivated and committed individuals to join the new telephone and digital Money Advice team, providing essential support to people experiencing debt problems across England and Wales. This role is also open to people looking for a trainee role as full training and support will be provided, including completion of the accredited Money Advice Learning Plan. We welcome and encourage applications from people of all backgrounds as the organisation is proud to be a Disability Confident Employer and holds the Derbyshire LGBT+ Rainbow Accreditation Position: Money Adviser (Trainee positions also available) Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working, fully remote working will also be considered) Salary: £27,263 to £29,806 per annum pro rata (depending on experience) Hours: Full-time (37 hours per week - some flexible working) Contract: Permanent Closing Date: 21st August 2026 About the Role As a Money Adviser, you will deliver high-quality, FCA-regulated money advice to individuals in financial difficulty. You'll work as part of a new team committed to helping people take control of their finances and build a more secure future through tailored advice and casework. You will deliver advice and casework across a range of money advice issues, support income maximisation, and contribute to the development and quality of the service. Main areas of responsibility include: Advice and Casework Social Policy Professional Development Administration About You The ideal candidates will have: Excellent communication skills, both written and verbal A non-judgemental, empathetic approach to people Strong IT and digital skills, with the ability to learn new systems quickly A commitment to working to performance targets and KPIs Good administration skills Experience in providing FCA-regulated money advice and a solid understanding of the current welfare benefits system would be an advantage but if you feel you have all of the main skills then please still apply, as the role can be carried out as a trainee with support and training. About the Organisation Join a local charity that provides free, confidential, independent and impartial advice to everyone across Amber Valley, Chesterfield, Derbyshire Dales, Erewash and High Peak. This advice can help people find a way forward with their problems, whoever they are, whatever the problem. What is on offer: The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth: Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata) Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks Contractual sick pay: depended on length of service Long service rewards: Extra leave and gift cards after five years of service and beyond Workplace pension: Auto-enrolment into our pension scheme Hybrid working: the option to work from home, if it works for you and for the team Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that the organisation does not hold a sponsor licence. Other roles you may have experience of include Money, Benefits, Housing, Welfare, Money Advisor, Benefits Advisor, Housing Advisor, Welfare Advisor, Money Advice, Benefits Advice, Housing Advice, Welfare Advice, Advice, Advisor, Helpdesk, Helpdesk Advisor, Customer Service, Customer Service Advisor. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Retentions Manager Lead a broadband contact centre retentions team, coaching advisors to improve customer saves, renewals, call quality, performance and customer outcomes. If youve also worked in the following roles, wed also like to hear from you: Retentions Team Manager, Retention Manager, Customer Retention Manager, Contact Centre Manager, Call Centre Manager, Customer Service Manager, Sales Team click apply for full job details
Aug 01, 2026
Full time
Retentions Manager Lead a broadband contact centre retentions team, coaching advisors to improve customer saves, renewals, call quality, performance and customer outcomes. If youve also worked in the following roles, wed also like to hear from you: Retentions Team Manager, Retention Manager, Customer Retention Manager, Contact Centre Manager, Call Centre Manager, Customer Service Manager, Sales Team click apply for full job details
CUSTOMER ACCOUNT ADVISOR Scanlans Property Management • £24,800 - £26,800 • Office Based - Manchester ROLE OVERVIEW You will play a key role in supporting customers and recovering service charge debts efficiently across a large, varied portfolio. Balancing empathetic service with firm credit control, you will manage the full lifecycle of the Sales Ledger to keep accounts accurate, queries resolved and payments on track. Working closely with Property Managers, Finance and external partners, you will spot issues early, communicate clearly with residents and organisations, and escalate appropriately when needed. Your proactive reporting and collaborative approach will help drive portfolio performance while maintaining positive customer relationships. In this office based role, you will bring structure, pace and clarity to every interaction tailoring your approach to each situation while following process and safeguarding compliance. ROLE EXPECTATIONS You will spend most of your day on the phone and email, agreeing payment plans, progressing arrears and resolving queries to keep accounts current. You will work through reminder cycles, monitor aged debt and collaborate with colleagues to remove blockers to payment. You will balance empathy with firmness and document every step clearly. WHAT SUCCESS LOOKS LIKE Noticeable, sustained reduction in aged debt with clear action plans for higher-risk accounts. Queries resolved quickly and accurately, minimising repeat contact and improving satisfaction. Accurate, timely reporting that flags trends, risks and recommended actions to the Property Team. Strong relationships with internal stakeholders that accelerate dispute resolution and payment. Process-driven reminders and escalations executed on time with well-documented case notes. Consistent compliance with policies and procedures, including appropriate legal escalation. HOW YOU'LL SPEND MOST OF YOUR TIME Calling and emailing customers to agree payment plans, chase arrears and resolve issues. Working through cyclical reminder letters, statements and formal escalations in line with process. Monitoring and reporting on aged debt, highlighting priority cases and proposing next steps. Investigating and coordinating the resolution of disputes with internal teams to enable payment. Maintaining accurate Sales Ledger records, notes and documentation for every account. Liaising with external partners such as solicitors to progress legal action where appropriate. WHO THIS ROLE IS FOR You are calm, professional and customer-focused, with the confidence to hold firm, fair conversations. You are organised and process-driven, comfortable managing a high-volume, time-sensitive workload. You communicate clearly in writing and by phone, adapting your tone to the situation. You enjoy problem-solving and collaborating with colleagues to remove blockers to payment. You take ownership, follow through and keep stakeholders informed. EXPERIENCE THAT HELPS Experience in credit control, collections or accounts receivable in a high-volume environment. Background engaging with residential customers and/or mixed consumer and business accounts. Familiarity with accounting or property management systems and strong Excel skills. Exposure to dispute resolution and payment plan negotiation. Experience producing aged debt reports and action plans. WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus 24 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT SCANLANS PROPERTY MANAGEMENT Scanlans Property Management is a well-established residential block management business, known for delivering a high standard of service to clients, leaseholders and residents across the North and Midlands. We manage a varied portfolio and take pride in providing proactive, professional support that makes a real difference to the communities we look after. Scanlans is part of Trinity Property Group (TPG) and the wider Odevo Group, giving our teams the backing of a leading international property management business, with the investment, stability and career development opportunities that come with being part of a growing group. HOW WE HIRE Initial conversation with our talent team Interview focused on your credit control approach, how you prioritise and report on aged debt, how you handle challenging customer conversations, and how you collaborate to resolve disputes and decide on escalations We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Aug 01, 2026
Full time
CUSTOMER ACCOUNT ADVISOR Scanlans Property Management • £24,800 - £26,800 • Office Based - Manchester ROLE OVERVIEW You will play a key role in supporting customers and recovering service charge debts efficiently across a large, varied portfolio. Balancing empathetic service with firm credit control, you will manage the full lifecycle of the Sales Ledger to keep accounts accurate, queries resolved and payments on track. Working closely with Property Managers, Finance and external partners, you will spot issues early, communicate clearly with residents and organisations, and escalate appropriately when needed. Your proactive reporting and collaborative approach will help drive portfolio performance while maintaining positive customer relationships. In this office based role, you will bring structure, pace and clarity to every interaction tailoring your approach to each situation while following process and safeguarding compliance. ROLE EXPECTATIONS You will spend most of your day on the phone and email, agreeing payment plans, progressing arrears and resolving queries to keep accounts current. You will work through reminder cycles, monitor aged debt and collaborate with colleagues to remove blockers to payment. You will balance empathy with firmness and document every step clearly. WHAT SUCCESS LOOKS LIKE Noticeable, sustained reduction in aged debt with clear action plans for higher-risk accounts. Queries resolved quickly and accurately, minimising repeat contact and improving satisfaction. Accurate, timely reporting that flags trends, risks and recommended actions to the Property Team. Strong relationships with internal stakeholders that accelerate dispute resolution and payment. Process-driven reminders and escalations executed on time with well-documented case notes. Consistent compliance with policies and procedures, including appropriate legal escalation. HOW YOU'LL SPEND MOST OF YOUR TIME Calling and emailing customers to agree payment plans, chase arrears and resolve issues. Working through cyclical reminder letters, statements and formal escalations in line with process. Monitoring and reporting on aged debt, highlighting priority cases and proposing next steps. Investigating and coordinating the resolution of disputes with internal teams to enable payment. Maintaining accurate Sales Ledger records, notes and documentation for every account. Liaising with external partners such as solicitors to progress legal action where appropriate. WHO THIS ROLE IS FOR You are calm, professional and customer-focused, with the confidence to hold firm, fair conversations. You are organised and process-driven, comfortable managing a high-volume, time-sensitive workload. You communicate clearly in writing and by phone, adapting your tone to the situation. You enjoy problem-solving and collaborating with colleagues to remove blockers to payment. You take ownership, follow through and keep stakeholders informed. EXPERIENCE THAT HELPS Experience in credit control, collections or accounts receivable in a high-volume environment. Background engaging with residential customers and/or mixed consumer and business accounts. Familiarity with accounting or property management systems and strong Excel skills. Exposure to dispute resolution and payment plan negotiation. Experience producing aged debt reports and action plans. WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus 24 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT SCANLANS PROPERTY MANAGEMENT Scanlans Property Management is a well-established residential block management business, known for delivering a high standard of service to clients, leaseholders and residents across the North and Midlands. We manage a varied portfolio and take pride in providing proactive, professional support that makes a real difference to the communities we look after. Scanlans is part of Trinity Property Group (TPG) and the wider Odevo Group, giving our teams the backing of a leading international property management business, with the investment, stability and career development opportunities that come with being part of a growing group. HOW WE HIRE Initial conversation with our talent team Interview focused on your credit control approach, how you prioritise and report on aged debt, how you handle challenging customer conversations, and how you collaborate to resolve disputes and decide on escalations We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Insite Public Practice Recruitment Limited
Barnet, Hertfordshire
Client Manager North London (Near Finchley) £70,000 - £75,000 + Hybrid Working + Clear Route to Senior Leadership Looking for a role where your progression isn't limited by layers of management? We're working exclusively with a highly successful and rapidly growing accountancy practice that's looking to appoint an experienced Accounts Manager / Client Manager following a sustained period of growth. This isn't a replacement hire. It's a brand-new opportunity created by an expanding client base and increasing demand, making it an ideal move for an ambitious practice professional looking to join a firm where they can genuinely influence its future. You'll inherit a loyal portfolio of owner-managed businesses while working closely with the Partners to help shape the next phase of the firm's growth. If you're looking for greater autonomy, more client interaction and a clear pathway to senior leadership, this is an opportunity worth exploring. The Role As an Accounts Manager / Client Manager , you'll take ownership of a diverse portfolio of clients, becoming their trusted adviser across statutory accounts, corporation tax and wider business matters. You'll also play a key role in supporting and developing junior members of the team while helping the practice continue its impressive growth trajectory. Key Responsibilities Managing a varied portfolio of owner-managed businesses across multiple sectors. Reviewing and preparing statutory accounts for limited companies. Preparing and reviewing corporation tax returns. Acting as the primary point of contact for clients, providing practical commercial advice. Reviewing the work of junior accountants and supporting their development. Identifying opportunities to improve client service and add value through advisory work. Working closely with the Partners to support business growth and client retention. About You ACA or ACCA qualified. Significant experience within UK accountancy practice. Strong technical knowledge of statutory accounts and corporation tax. Previous experience managing a client portfolio. Comfortable reviewing work and mentoring junior staff. Commercially minded with excellent communication and relationship-building skills. Looking to build a long-term career within an ambitious and expanding practice. What's on Offer £70,000 - £75,000 depending on experience. Hybrid and flexible working. A genuine opportunity to progress as the firm continues to grow. Direct exposure to the Partners and involvement in key business decisions. A collaborative, supportive and entrepreneurial working environment. A varied client portfolio with plenty of autonomy and responsibility. Long-term career development with a clear route into senior leadership. Opportunities like this don't come around often. If you're an experienced Accounts Manager / Client Manager looking to join a thriving independent practice where your contribution will be recognised and your career can continue to develop, we'd love to speak with you in complete confidence.
Aug 01, 2026
Full time
Client Manager North London (Near Finchley) £70,000 - £75,000 + Hybrid Working + Clear Route to Senior Leadership Looking for a role where your progression isn't limited by layers of management? We're working exclusively with a highly successful and rapidly growing accountancy practice that's looking to appoint an experienced Accounts Manager / Client Manager following a sustained period of growth. This isn't a replacement hire. It's a brand-new opportunity created by an expanding client base and increasing demand, making it an ideal move for an ambitious practice professional looking to join a firm where they can genuinely influence its future. You'll inherit a loyal portfolio of owner-managed businesses while working closely with the Partners to help shape the next phase of the firm's growth. If you're looking for greater autonomy, more client interaction and a clear pathway to senior leadership, this is an opportunity worth exploring. The Role As an Accounts Manager / Client Manager , you'll take ownership of a diverse portfolio of clients, becoming their trusted adviser across statutory accounts, corporation tax and wider business matters. You'll also play a key role in supporting and developing junior members of the team while helping the practice continue its impressive growth trajectory. Key Responsibilities Managing a varied portfolio of owner-managed businesses across multiple sectors. Reviewing and preparing statutory accounts for limited companies. Preparing and reviewing corporation tax returns. Acting as the primary point of contact for clients, providing practical commercial advice. Reviewing the work of junior accountants and supporting their development. Identifying opportunities to improve client service and add value through advisory work. Working closely with the Partners to support business growth and client retention. About You ACA or ACCA qualified. Significant experience within UK accountancy practice. Strong technical knowledge of statutory accounts and corporation tax. Previous experience managing a client portfolio. Comfortable reviewing work and mentoring junior staff. Commercially minded with excellent communication and relationship-building skills. Looking to build a long-term career within an ambitious and expanding practice. What's on Offer £70,000 - £75,000 depending on experience. Hybrid and flexible working. A genuine opportunity to progress as the firm continues to grow. Direct exposure to the Partners and involvement in key business decisions. A collaborative, supportive and entrepreneurial working environment. A varied client portfolio with plenty of autonomy and responsibility. Long-term career development with a clear route into senior leadership. Opportunities like this don't come around often. If you're an experienced Accounts Manager / Client Manager looking to join a thriving independent practice where your contribution will be recognised and your career can continue to develop, we'd love to speak with you in complete confidence.
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at M D Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. You will play a key role in driving customer satisfaction, improving processes, maximising revenue, and ensuring the smooth and efficient running of the garage. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop where customer satisfaction and workmanship come first. Working hours: Monday-Friday 08:00-17:00, with optional overtime/Saturdays (if applicable). Key Responsibilities Reception & Customer Experience First point of contact for customers - in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly, and efficient customer experience Keep customers fully informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Identify and deliver upsell and cross-sell opportunities on services and products Clearly explain recommended work, service options, and costs Convert enquiries into confirmed bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle customer concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee the daily operation of the garage and front-of-house Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and quality of workmanship Warranty Claims & Aftercare Manage warranty claims, liaising with suppliers, manufacturers, and customers Ensure accurate documentation and timely resolution of warranty issues Oversee aftercare processes to maintain customer trust and satisfaction Innovation & Continuous Improvement Bring new ideas to improve efficiency, customer experience, and profitability Take ownership of implementing improvements and service standards Administration & Financial Control Maintain accurate job cards, customer records, and service histories Prepare invoices, process payments, and manage financial transactions Support stock control, parts ordering, and supplier relationships About You Motor trade experience is essential Minimum 5 years' proven experience as a Service Advisor, Garage Manager, or similar role Qualified/experienced vehicle technician Strong customer service and communication skills Confident in upselling and cross-selling services and products Organised, commercially aware, and comfortable managing a busy garage Proactive, solutions-focused, and confident introducing improvements MOT Tester qualification is an advantage but not essential What We Offer Competitive salary based on experience 22 days holiday + bank holidays Pension Bonus scheme About us At MD Autocare, we are recognised for quality workmanship, honest service, and consistently high customer ratings. Our reputation reflects years of reliable results and a commitment to putting customers first. We believe great service begins with a strong, valued team, and our customer reviews and repeat business reflect both our technical expertise and our colleagues' dedication. As we grow, we seek individuals who want more than just a job - a career environment where effort is recognised, development is encouraged, and teamwork is valued. Our Values Quality - Without Compromise We take pride in getting it right the first time, guided by high standards, attention to detail, and professional integrity. People First Respect and fairness are central to our culture, for both customers and colleagues. We listen, support, and treat everyone properly. Trust & Transparency We operate openly and honestly with customers and colleagues, prioritising clear communication and mutual respect. Continuous Improvement A Place Where You're Valued. We continually improve our skills, processes, and workplace, because growth is a shared goal. We recognise hard work, reliability, and craftsmanship, and ensure everyone feels appreciated. Job Security & Stability As a well-established, highly rated business, we provide a stable work environment with consistent demand and long-term opportunities. Supportive Team Culture You will work with experienced professionals who respect one another, share knowledge, and collaborate when it matters most. Development & Progression We support on-the-job learning and career progression, whether you want to deepen your technical expertise or take on more responsibility. Pride in Your Work Our high customer satisfaction scores mean you can take pride in your work, knowing it makes a difference and is genuinely appreciated. Workplace Respect We believe in fair treatment, clear expectations, and a positive workplace where people enjoy coming to work. Why Join MD Autocare Join a business with excellent customer ratings and a strong reputation Stable, long-term role within an established and growing business Friendly, supportive team culture Ongoing training and development opportunities REF-229968
Aug 01, 2026
Full time
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at M D Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. You will play a key role in driving customer satisfaction, improving processes, maximising revenue, and ensuring the smooth and efficient running of the garage. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop where customer satisfaction and workmanship come first. Working hours: Monday-Friday 08:00-17:00, with optional overtime/Saturdays (if applicable). Key Responsibilities Reception & Customer Experience First point of contact for customers - in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly, and efficient customer experience Keep customers fully informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Identify and deliver upsell and cross-sell opportunities on services and products Clearly explain recommended work, service options, and costs Convert enquiries into confirmed bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle customer concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee the daily operation of the garage and front-of-house Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and quality of workmanship Warranty Claims & Aftercare Manage warranty claims, liaising with suppliers, manufacturers, and customers Ensure accurate documentation and timely resolution of warranty issues Oversee aftercare processes to maintain customer trust and satisfaction Innovation & Continuous Improvement Bring new ideas to improve efficiency, customer experience, and profitability Take ownership of implementing improvements and service standards Administration & Financial Control Maintain accurate job cards, customer records, and service histories Prepare invoices, process payments, and manage financial transactions Support stock control, parts ordering, and supplier relationships About You Motor trade experience is essential Minimum 5 years' proven experience as a Service Advisor, Garage Manager, or similar role Qualified/experienced vehicle technician Strong customer service and communication skills Confident in upselling and cross-selling services and products Organised, commercially aware, and comfortable managing a busy garage Proactive, solutions-focused, and confident introducing improvements MOT Tester qualification is an advantage but not essential What We Offer Competitive salary based on experience 22 days holiday + bank holidays Pension Bonus scheme About us At MD Autocare, we are recognised for quality workmanship, honest service, and consistently high customer ratings. Our reputation reflects years of reliable results and a commitment to putting customers first. We believe great service begins with a strong, valued team, and our customer reviews and repeat business reflect both our technical expertise and our colleagues' dedication. As we grow, we seek individuals who want more than just a job - a career environment where effort is recognised, development is encouraged, and teamwork is valued. Our Values Quality - Without Compromise We take pride in getting it right the first time, guided by high standards, attention to detail, and professional integrity. People First Respect and fairness are central to our culture, for both customers and colleagues. We listen, support, and treat everyone properly. Trust & Transparency We operate openly and honestly with customers and colleagues, prioritising clear communication and mutual respect. Continuous Improvement A Place Where You're Valued. We continually improve our skills, processes, and workplace, because growth is a shared goal. We recognise hard work, reliability, and craftsmanship, and ensure everyone feels appreciated. Job Security & Stability As a well-established, highly rated business, we provide a stable work environment with consistent demand and long-term opportunities. Supportive Team Culture You will work with experienced professionals who respect one another, share knowledge, and collaborate when it matters most. Development & Progression We support on-the-job learning and career progression, whether you want to deepen your technical expertise or take on more responsibility. Pride in Your Work Our high customer satisfaction scores mean you can take pride in your work, knowing it makes a difference and is genuinely appreciated. Workplace Respect We believe in fair treatment, clear expectations, and a positive workplace where people enjoy coming to work. Why Join MD Autocare Join a business with excellent customer ratings and a strong reputation Stable, long-term role within an established and growing business Friendly, supportive team culture Ongoing training and development opportunities REF-229968
Customer Service Advisor About the Role We are looking for a proactive and customer-focused Customer Service Advisor to join a busy commercial team. In this role, you will be responsible for managing customer enquiries from initial contact through to completion, providing tailored solutions that meet customer requirements while supporting the commercial success of the business. You'll build strong relationships with customers, understand their individual needs and provide an efficient, consultative service that delivers an outstanding customer experience. Working closely with internal teams and external suppliers, you'll ensure a smooth journey from enquiry to successful completion. This is an excellent opportunity for someone with a background in customer service, hospitality, travel, reservations or bookings who enjoys working in a fast-paced, relationship-driven environment. Key Responsibilities Manage inbound customer enquiries from initial contact through to completion. Respond to enquiries promptly, ensuring agreed service standards and response times are consistently met. Provide tailored recommendations based on customer requirements. Build strong relationships with customers, taking the time to understand their preferences and providing a personalised service. Contact external suppliers to source suitable options, negotiating rates, availability and terms where appropriate. Take a proactive, phone-led approach to customer communication to maximise conversions and deliver an exceptional customer experience. Ensure all information is accurate and up to date throughout the process. Work closely with colleagues across sales, operations and customer support to ensure a seamless handover. Take ownership of each enquiry, ensuring customers receive a high-quality service from initial contact through to successful completion. Contribute to customer retention by delivering an efficient, professional and consultative service. About You We're looking for someone who: Has previous experience in customer service, reservations, hospitality, travel, bookings or a similar customer-facing role. Enjoys speaking with customers and building long-term relationships. Is highly organised with excellent attention to detail. Can prioritise multiple enquiries in a fast-paced environment. Has strong communication skills. Works well both independently and as part of a collaborative team. Is confident using CRM systems and Microsoft Office applications. Takes pride in delivering exceptional customer service. If you want to work for a fantastic company including some great benefits apply today!
Aug 01, 2026
Full time
Customer Service Advisor About the Role We are looking for a proactive and customer-focused Customer Service Advisor to join a busy commercial team. In this role, you will be responsible for managing customer enquiries from initial contact through to completion, providing tailored solutions that meet customer requirements while supporting the commercial success of the business. You'll build strong relationships with customers, understand their individual needs and provide an efficient, consultative service that delivers an outstanding customer experience. Working closely with internal teams and external suppliers, you'll ensure a smooth journey from enquiry to successful completion. This is an excellent opportunity for someone with a background in customer service, hospitality, travel, reservations or bookings who enjoys working in a fast-paced, relationship-driven environment. Key Responsibilities Manage inbound customer enquiries from initial contact through to completion. Respond to enquiries promptly, ensuring agreed service standards and response times are consistently met. Provide tailored recommendations based on customer requirements. Build strong relationships with customers, taking the time to understand their preferences and providing a personalised service. Contact external suppliers to source suitable options, negotiating rates, availability and terms where appropriate. Take a proactive, phone-led approach to customer communication to maximise conversions and deliver an exceptional customer experience. Ensure all information is accurate and up to date throughout the process. Work closely with colleagues across sales, operations and customer support to ensure a seamless handover. Take ownership of each enquiry, ensuring customers receive a high-quality service from initial contact through to successful completion. Contribute to customer retention by delivering an efficient, professional and consultative service. About You We're looking for someone who: Has previous experience in customer service, reservations, hospitality, travel, bookings or a similar customer-facing role. Enjoys speaking with customers and building long-term relationships. Is highly organised with excellent attention to detail. Can prioritise multiple enquiries in a fast-paced environment. Has strong communication skills. Works well both independently and as part of a collaborative team. Is confident using CRM systems and Microsoft Office applications. Takes pride in delivering exceptional customer service. If you want to work for a fantastic company including some great benefits apply today!
