Client Servicing Administrator Bury St Edmunds Permanent £29,000 Monday to Friday We are excited to be recruiting for a Client Servicing Administrator, for our Bury St Edmunds based client. The purpose of this role is to provide administrative support, preparing review packs ahead of meetings in a timely manner, ensuring that all relevant parties have timely and accurate information. To provide additional support to the whole department as and when required and to support and develop new team members. KEY RESPONSIBILITIES Maintain client records in keeping with current processes so that they are kept up to date with all related correspondence, uploaded and indexed to appropriate systems Ensure all documents are saved and named correctly, to ensure that concise audit trails are maintained Support, train and develop new team members to operate in an efficient manner Obtain information, answer questions, liaising with third parties as appropriate to ensure efficient client service Keep clients up to date with progress and flag any concerns or complaints Adopt new technology and ways of working but feeding back where a process could be developed or improved Processing work in a timely manner and clearly prioritising work between Tasks, Email, Post, Reviews, phone calls Maintain and update training records Circulate monthly update of reviews due and overdue Prepare information packs Cover reception as required Person specification: Previous administrative/secretarial experience Excellent attention to detail Confident computer and data management skills Analytical mindset Good organisational and prioritisation skills Ability to build and maintain relationships Professional communication skills, both written and verbal Ability to follow rules and procedures Please apply today or call our office for more information on (phone number removed).
Jul 16, 2026
Full time
Client Servicing Administrator Bury St Edmunds Permanent £29,000 Monday to Friday We are excited to be recruiting for a Client Servicing Administrator, for our Bury St Edmunds based client. The purpose of this role is to provide administrative support, preparing review packs ahead of meetings in a timely manner, ensuring that all relevant parties have timely and accurate information. To provide additional support to the whole department as and when required and to support and develop new team members. KEY RESPONSIBILITIES Maintain client records in keeping with current processes so that they are kept up to date with all related correspondence, uploaded and indexed to appropriate systems Ensure all documents are saved and named correctly, to ensure that concise audit trails are maintained Support, train and develop new team members to operate in an efficient manner Obtain information, answer questions, liaising with third parties as appropriate to ensure efficient client service Keep clients up to date with progress and flag any concerns or complaints Adopt new technology and ways of working but feeding back where a process could be developed or improved Processing work in a timely manner and clearly prioritising work between Tasks, Email, Post, Reviews, phone calls Maintain and update training records Circulate monthly update of reviews due and overdue Prepare information packs Cover reception as required Person specification: Previous administrative/secretarial experience Excellent attention to detail Confident computer and data management skills Analytical mindset Good organisational and prioritisation skills Ability to build and maintain relationships Professional communication skills, both written and verbal Ability to follow rules and procedures Please apply today or call our office for more information on (phone number removed).
IT Support Technician Location: Letchworth Garden City Salary: £24,784.50 per annum (£12.71 per hour) Hours: Monday to Friday, 9:00am - 5:30pm (37.5 hours per week) The Opportunity Are you passionate about technology and enjoy helping people solve problems? We're looking for an IT Support Technician to join a friendly and supportive team based in Letchworth. This is a fantastic opportunity for someone looking to develop their career within IT, gain exposure to a wide range of technologies, and build valuable experience supporting customers across different industries. This is a varied role where you'll be providing both remote and on-site support, troubleshooting technical issues, monitoring systems, and delivering excellent customer service. No two days are the same, making it an ideal position for someone who enjoys learning, problem solving and working with people. Key Responsibilities Provide technical support to customers via telephone, email and remote access tools Diagnose and resolve hardware, software and network-related issues Log, manage and update support tickets accurately Deliver on-site support and maintenance when required Monitor customer systems and proactively identify potential issues Maintain clear and accurate documentation of support activities Communicate effectively with customers, providing updates and managing expectations Build positive working relationships through excellent customer service Support the wider technical team with projects and other business requirements as needed What We're Looking For A genuine interest in IT and technology Strong problem-solving and troubleshooting skills Excellent communication and customer service abilities Good organisational skills and attention to detail Ability to work independently and manage priorities effectively A positive attitude and willingness to learn Ability to work collaboratively within a small team environment Desirable Skills & Experience Experience of, or exposure to, any of the following would be advantageous: Microsoft Windows operating systems Microsoft 365 / Office 365 Active Directory Basic networking principles Hardware installation and troubleshooting Apple Mac devices A full UK driving licence would be beneficial due to occasional travel to customer sites across the UK. What's On Offer? Salary of £24,784.50 per annum Annual salary review Company pension following successful completion of probation 30 days holiday including bank holidays Ongoing training and development opportunities Exposure to a wide variety of technologies and customer environments A supportive and collaborative working environment About You This role would suit someone who enjoys helping people, takes pride in delivering excellent customer service and has a genuine enthusiasm for technology. Whether you already have IT support experience or are looking to take the next step in your career, this is a great opportunity to join a business that will support your ongoing development and growth. If you're motivated, eager to learn and looking for a varied IT role where you can make a real difference, we'd love to hear from you.
Jul 16, 2026
Full time
IT Support Technician Location: Letchworth Garden City Salary: £24,784.50 per annum (£12.71 per hour) Hours: Monday to Friday, 9:00am - 5:30pm (37.5 hours per week) The Opportunity Are you passionate about technology and enjoy helping people solve problems? We're looking for an IT Support Technician to join a friendly and supportive team based in Letchworth. This is a fantastic opportunity for someone looking to develop their career within IT, gain exposure to a wide range of technologies, and build valuable experience supporting customers across different industries. This is a varied role where you'll be providing both remote and on-site support, troubleshooting technical issues, monitoring systems, and delivering excellent customer service. No two days are the same, making it an ideal position for someone who enjoys learning, problem solving and working with people. Key Responsibilities Provide technical support to customers via telephone, email and remote access tools Diagnose and resolve hardware, software and network-related issues Log, manage and update support tickets accurately Deliver on-site support and maintenance when required Monitor customer systems and proactively identify potential issues Maintain clear and accurate documentation of support activities Communicate effectively with customers, providing updates and managing expectations Build positive working relationships through excellent customer service Support the wider technical team with projects and other business requirements as needed What We're Looking For A genuine interest in IT and technology Strong problem-solving and troubleshooting skills Excellent communication and customer service abilities Good organisational skills and attention to detail Ability to work independently and manage priorities effectively A positive attitude and willingness to learn Ability to work collaboratively within a small team environment Desirable Skills & Experience Experience of, or exposure to, any of the following would be advantageous: Microsoft Windows operating systems Microsoft 365 / Office 365 Active Directory Basic networking principles Hardware installation and troubleshooting Apple Mac devices A full UK driving licence would be beneficial due to occasional travel to customer sites across the UK. What's On Offer? Salary of £24,784.50 per annum Annual salary review Company pension following successful completion of probation 30 days holiday including bank holidays Ongoing training and development opportunities Exposure to a wide variety of technologies and customer environments A supportive and collaborative working environment About You This role would suit someone who enjoys helping people, takes pride in delivering excellent customer service and has a genuine enthusiasm for technology. Whether you already have IT support experience or are looking to take the next step in your career, this is a great opportunity to join a business that will support your ongoing development and growth. If you're motivated, eager to learn and looking for a varied IT role where you can make a real difference, we'd love to hear from you.
Customer Success Coordinator Salary: £27,000 - £30,000 Location: Office-based with work-from-home on Fridays Type: Full-time, permanent About the Role: We are working with a well-established and growing professional services organisation that specialises in supporting businesses with people-focused solutions. Due to continued growth, they are looking for a Customer Success Coordinator to join their operations team. This is a highly organised, client-facing role where you will play a key part in ensuring the smooth delivery of projects and services, acting as the link between clients, internal teams, and external consultants. This is an excellent opportunity for someone who enjoys coordination, relationship management, and working in a fast-paced environment. Key Responsibilities Project & Client Coordination Act as a key point of contact for clients, supporting the delivery of contracted services Coordinate multiple projects simultaneously, ensuring timelines and service levels are met Set up and manage projects across internal systems and databases Allocate work to consultants based on availability and client requirements Monitor project progress, identifying risks or delivery issues and escalating appropriately Ensure all project documentation is accurate, complete, and accessible Support the production of client reports and performance data Attend client meetings and contribute to service reviews where required Service Delivery Support Coordinate logistics including scheduling, booking venues, and arranging meetings Liaise with stakeholders to ensure smooth and timely delivery of services Manage project changes, updating stakeholders on timelines and scope Close projects effectively, including gathering feedback and evaluating outcomes Financial & Administrative Support Monitor project budgets and purchase orders, escalating any concerns Process and verify invoices against agreed timescales and delivery Support finance processes at project completion, including invoicing Data & Systems Management Maintain accurate client records and project data within CRM systems Ensure all data is handled in line with compliance and confidentiality requirements Compliance & Quality Work in line with company policies, procedures, and quality standards Maintain strong attention to detail across all communications and documentation Build positive relationships with clients, colleagues, and external partners About You Previous experience in a coordination, operations, or administrative role within a B2B environment Highly organised with the ability to manage multiple priorities Strong communication skills, both written and verbal Confident working with systems and databases (CRM experience advantageous) Proficient in Microsoft Office (Word, Excel, PowerPoint) A proactive, team-oriented approach with a strong customer focus What's on Offer Salary of £27,000 - £30,000 depending on experience Hybrid working with work from home every Friday 28 days holiday (including bank holidays) Growing with length of service Supportive and collaborative team environment Opportunity to develop within a growing organisation
Jul 15, 2026
Full time
Customer Success Coordinator Salary: £27,000 - £30,000 Location: Office-based with work-from-home on Fridays Type: Full-time, permanent About the Role: We are working with a well-established and growing professional services organisation that specialises in supporting businesses with people-focused solutions. Due to continued growth, they are looking for a Customer Success Coordinator to join their operations team. This is a highly organised, client-facing role where you will play a key part in ensuring the smooth delivery of projects and services, acting as the link between clients, internal teams, and external consultants. This is an excellent opportunity for someone who enjoys coordination, relationship management, and working in a fast-paced environment. Key Responsibilities Project & Client Coordination Act as a key point of contact for clients, supporting the delivery of contracted services Coordinate multiple projects simultaneously, ensuring timelines and service levels are met Set up and manage projects across internal systems and databases Allocate work to consultants based on availability and client requirements Monitor project progress, identifying risks or delivery issues and escalating appropriately Ensure all project documentation is accurate, complete, and accessible Support the production of client reports and performance data Attend client meetings and contribute to service reviews where required Service Delivery Support Coordinate logistics including scheduling, booking venues, and arranging meetings Liaise with stakeholders to ensure smooth and timely delivery of services Manage project changes, updating stakeholders on timelines and scope Close projects effectively, including gathering feedback and evaluating outcomes Financial & Administrative Support Monitor project budgets and purchase orders, escalating any concerns Process and verify invoices against agreed timescales and delivery Support finance processes at project completion, including invoicing Data & Systems Management Maintain accurate client records and project data within CRM systems Ensure all data is handled in line with compliance and confidentiality requirements Compliance & Quality Work in line with company policies, procedures, and quality standards Maintain strong attention to detail across all communications and documentation Build positive relationships with clients, colleagues, and external partners About You Previous experience in a coordination, operations, or administrative role within a B2B environment Highly organised with the ability to manage multiple priorities Strong communication skills, both written and verbal Confident working with systems and databases (CRM experience advantageous) Proficient in Microsoft Office (Word, Excel, PowerPoint) A proactive, team-oriented approach with a strong customer focus What's on Offer Salary of £27,000 - £30,000 depending on experience Hybrid working with work from home every Friday 28 days holiday (including bank holidays) Growing with length of service Supportive and collaborative team environment Opportunity to develop within a growing organisation
Care Team Leader Based in Sunderland Salary up to £28,000 per annum Are you an experienced Care Worker / Care Assistant ready to take the next step in your career? Hales Homecare is looking for a confident, organised, and people-focused Care Team Leader to support our service in Sunderland. If you're passionate about care, thrive in a fast-paced environment, and love empowering others, we'd love to hear from you! Your Role as Care Team Leader As Care Team Leader, you'll play a vital role in ensuring our care services run smoothly and efficiently. You'll: Allocate care staff to service user visits and manage rotas. Support and lead Senior Carers and Field Supervisors. Monitor service user changes and update care plans. Manage staff holidays and ensure adequate cover. Handle new referrals and onboard clients. Maintain accurate records and ensure compliance. Assist with payroll and timesheet processing. Deliver care during emergencies or staff shortages. Support recruitment and staff engagement initiatives. What We're Looking For We're looking for a confident, compassionate leader with: Experience in regulated domiciliary care (ideally as a Care Coordinator or similar). Strong organisational, communication, and IT skills. A proactive approach to problem-solving and team support. NVQ Level 3 in Health & Social Care (or working towards it). A full UK driving licence and access to a vehicle. If you're committed to delivering high-quality care and ready to grow, we'll support you with training and qualifications, including a Level 5 Diploma in Leadership. What You'll Get in Return Competitive salary Up to 31 days annual leave Performance-related bonus Pension & life insurance Car salary exchange scheme Cycle to work scheme Access to Blue Light Card discounts Outstanding career development opportunities Ready to make a difference? Apply today and take the next step in your care career with Hales Homecare. Hales Homecare is a trusted provider of personalised, technology-enabled care services. We support older adults, individuals with disabilities and those with life-limiting conditions to live independently in their own homes. With a reputation for excellence, market-leading training, and a clear career development pathway, we offer and are proud to invest in our people.
Jul 15, 2026
Full time
Care Team Leader Based in Sunderland Salary up to £28,000 per annum Are you an experienced Care Worker / Care Assistant ready to take the next step in your career? Hales Homecare is looking for a confident, organised, and people-focused Care Team Leader to support our service in Sunderland. If you're passionate about care, thrive in a fast-paced environment, and love empowering others, we'd love to hear from you! Your Role as Care Team Leader As Care Team Leader, you'll play a vital role in ensuring our care services run smoothly and efficiently. You'll: Allocate care staff to service user visits and manage rotas. Support and lead Senior Carers and Field Supervisors. Monitor service user changes and update care plans. Manage staff holidays and ensure adequate cover. Handle new referrals and onboard clients. Maintain accurate records and ensure compliance. Assist with payroll and timesheet processing. Deliver care during emergencies or staff shortages. Support recruitment and staff engagement initiatives. What We're Looking For We're looking for a confident, compassionate leader with: Experience in regulated domiciliary care (ideally as a Care Coordinator or similar). Strong organisational, communication, and IT skills. A proactive approach to problem-solving and team support. NVQ Level 3 in Health & Social Care (or working towards it). A full UK driving licence and access to a vehicle. If you're committed to delivering high-quality care and ready to grow, we'll support you with training and qualifications, including a Level 5 Diploma in Leadership. What You'll Get in Return Competitive salary Up to 31 days annual leave Performance-related bonus Pension & life insurance Car salary exchange scheme Cycle to work scheme Access to Blue Light Card discounts Outstanding career development opportunities Ready to make a difference? Apply today and take the next step in your care career with Hales Homecare. Hales Homecare is a trusted provider of personalised, technology-enabled care services. We support older adults, individuals with disabilities and those with life-limiting conditions to live independently in their own homes. With a reputation for excellence, market-leading training, and a clear career development pathway, we offer and are proud to invest in our people.
Sales / Purchase Ledger Clerk Location: Lowestoft Job Type: Full-Time, Permanent Hours: Monday to Friday Salary: £30,000+ (depending on experience) Hales Group are seeking a motivated and detail-focused Sales / Purchase Ledger Clerk to join a busy and supportive finance team in Lowestoft. This is a varied role that combines responsibility for the sales ledger, purchase ledger, credit control, payroll, bank reconciliations, and general finance administration. The successful candidate will play a key role in ensuring the smooth running of the accounts function, maintaining accurate financial records, and building positive relationships with customers, suppliers, and internal stakeholders. This position would suit an experienced Finance Assistant, Accounts Assistant, Sales Ledger Clerk, Purchase Ledger Clerk, or Credit Controller looking for a broad and rewarding role within a growing business. Key Responsibilities Sales Ledger Generate, process, and distribute customer sales and service invoices accurately. Upload invoices to customer billing portals and third-party platforms. Allocate customer payments and reconcile accounts. Investigate and resolve customer invoice queries and discrepancies. Maintain accurate customer records and sales ledger information. Support credit control activities and monitor outstanding debt. Purchase Ledger Provide support for purchase ledger processing. Assist with supplier invoice management and payment administration. Reconcile supplier accounts and resolve any payment queries. Support the preparation and processing of payment runs. Banking & Cash Management Complete daily and monthly bank reconciliations. Process and post incoming and outgoing bank transactions. Maintain accurate cash records and assist with cash flow forecasting. Process and reconcile multi-currency transactions where required. Reconcile bank charges and other banking adjustments. Credit Control & Reporting Conduct customer credit checks and monitor credit limits. Chase outstanding payments and support collection activities. Produce sales ledger reports and management information. Assist in preparing operational and financial reports. Identify and investigate account discrepancies. Finance & Administration Process employee payroll, expenses and reconcile claims. Administer and reconcile petty cash. Manage queries received through shared finance inboxes. Process, distribute, and file financial documentation. Handle incoming post and finance correspondence. Provide general administrative support to the finance department. Assist with ad hoc finance and purchasing tasks as required. Skills & Experience Previous experience within a Sales Ledger, Purchase Ledger, Finance Assistant, Accounts Assistant, Credit Control, or similar finance position. Strong understanding of accounts processes and financial administration. Experience using accounting software or ERP systems. Good Microsoft Office skills, particularly Excel. Excellent attention to detail and accuracy. Strong organisational and time management skills. Confident communication skills with the ability to liaise professionally with customers, suppliers, and colleagues. Ability to manage multiple tasks and work to deadlines. Why Work Through Hales Group? At Hales Group, we treat candidates as our customers. Our experienced Lowestoft-based consultants are dedicated to matching you with the right career opportunity and supporting you throughout the entire recruitment process. Hales Group Ltd collects and retains applicant information to support recruitment processes, maintain equal opportunities compliance, and share future job opportunities. If you would prefer not to be contacted, please reach out to your local branch.
Jul 15, 2026
Full time
Sales / Purchase Ledger Clerk Location: Lowestoft Job Type: Full-Time, Permanent Hours: Monday to Friday Salary: £30,000+ (depending on experience) Hales Group are seeking a motivated and detail-focused Sales / Purchase Ledger Clerk to join a busy and supportive finance team in Lowestoft. This is a varied role that combines responsibility for the sales ledger, purchase ledger, credit control, payroll, bank reconciliations, and general finance administration. The successful candidate will play a key role in ensuring the smooth running of the accounts function, maintaining accurate financial records, and building positive relationships with customers, suppliers, and internal stakeholders. This position would suit an experienced Finance Assistant, Accounts Assistant, Sales Ledger Clerk, Purchase Ledger Clerk, or Credit Controller looking for a broad and rewarding role within a growing business. Key Responsibilities Sales Ledger Generate, process, and distribute customer sales and service invoices accurately. Upload invoices to customer billing portals and third-party platforms. Allocate customer payments and reconcile accounts. Investigate and resolve customer invoice queries and discrepancies. Maintain accurate customer records and sales ledger information. Support credit control activities and monitor outstanding debt. Purchase Ledger Provide support for purchase ledger processing. Assist with supplier invoice management and payment administration. Reconcile supplier accounts and resolve any payment queries. Support the preparation and processing of payment runs. Banking & Cash Management Complete daily and monthly bank reconciliations. Process and post incoming and outgoing bank transactions. Maintain accurate cash records and assist with cash flow forecasting. Process and reconcile multi-currency transactions where required. Reconcile bank charges and other banking adjustments. Credit Control & Reporting Conduct customer credit checks and monitor credit limits. Chase outstanding payments and support collection activities. Produce sales ledger reports and management information. Assist in preparing operational and financial reports. Identify and investigate account discrepancies. Finance & Administration Process employee payroll, expenses and reconcile claims. Administer and reconcile petty cash. Manage queries received through shared finance inboxes. Process, distribute, and file financial documentation. Handle incoming post and finance correspondence. Provide general administrative support to the finance department. Assist with ad hoc finance and purchasing tasks as required. Skills & Experience Previous experience within a Sales Ledger, Purchase Ledger, Finance Assistant, Accounts Assistant, Credit Control, or similar finance position. Strong understanding of accounts processes and financial administration. Experience using accounting software or ERP systems. Good Microsoft Office skills, particularly Excel. Excellent attention to detail and accuracy. Strong organisational and time management skills. Confident communication skills with the ability to liaise professionally with customers, suppliers, and colleagues. Ability to manage multiple tasks and work to deadlines. Why Work Through Hales Group? At Hales Group, we treat candidates as our customers. Our experienced Lowestoft-based consultants are dedicated to matching you with the right career opportunity and supporting you throughout the entire recruitment process. Hales Group Ltd collects and retains applicant information to support recruitment processes, maintain equal opportunities compliance, and share future job opportunities. If you would prefer not to be contacted, please reach out to your local branch.
Venue Manager Bury St Edmunds Full-time, Permanent £45,000 per annum We are recruiting for an experienced Venue Manager on behalf of our client. This role is responsible for overseeing the day-to-day venue management of a busy, customer-focused environment, ensuring efficient performance across all departments. This is a full-time, permanent onsite position. Weekend and Bank Holiday working is required. Key Responsibilities Take full responsibility for the day-to-day running of the operation Lead, manage, and support all staff, including supervisory and management team members Work closely with senior leadership to drive overall business performance and profitability Implement business strategies, ensuring compliance with all internal policies and procedures Deliver against financial and operational targets set by senior management Provide operational cover where required, including hands-on leadership support Support incident management and ensure appropriate response procedures are followed Oversee recruitment, onboarding, training, performance management, and disciplinary processes in partnership with HR Ensure compliance with all health and safety regulations and operational standards Identify and implement cost control measures and efficiencies Coordinate with external contractors and suppliers to support operational needs Oversee daily financial processes, including monitoring and control procedures Manage customer feedback and complaints, implementing improvements where needed Requirements Proven experience in an operational management or senior leadership role Strong experience managing teams within a fast-paced, customer-facing environment Ability to lead, motivate, and develop teams effectively Strong IT skills, including Microsoft Office Good understanding of health and safety legislation and compliance Excellent communication and interpersonal skills Strong organisational skills with the ability to multitask and prioritise workload If you are interested in this role please apply with a current CV or alternatively, contact the office on (phone number removed) for more information, asking for Janine or Scarlett.
Jul 15, 2026
Full time
Venue Manager Bury St Edmunds Full-time, Permanent £45,000 per annum We are recruiting for an experienced Venue Manager on behalf of our client. This role is responsible for overseeing the day-to-day venue management of a busy, customer-focused environment, ensuring efficient performance across all departments. This is a full-time, permanent onsite position. Weekend and Bank Holiday working is required. Key Responsibilities Take full responsibility for the day-to-day running of the operation Lead, manage, and support all staff, including supervisory and management team members Work closely with senior leadership to drive overall business performance and profitability Implement business strategies, ensuring compliance with all internal policies and procedures Deliver against financial and operational targets set by senior management Provide operational cover where required, including hands-on leadership support Support incident management and ensure appropriate response procedures are followed Oversee recruitment, onboarding, training, performance management, and disciplinary processes in partnership with HR Ensure compliance with all health and safety regulations and operational standards Identify and implement cost control measures and efficiencies Coordinate with external contractors and suppliers to support operational needs Oversee daily financial processes, including monitoring and control procedures Manage customer feedback and complaints, implementing improvements where needed Requirements Proven experience in an operational management or senior leadership role Strong experience managing teams within a fast-paced, customer-facing environment Ability to lead, motivate, and develop teams effectively Strong IT skills, including Microsoft Office Good understanding of health and safety legislation and compliance Excellent communication and interpersonal skills Strong organisational skills with the ability to multitask and prioritise workload If you are interested in this role please apply with a current CV or alternatively, contact the office on (phone number removed) for more information, asking for Janine or Scarlett.
We are seeking a reliable and motivated individual to join a well-established business in Norwich. This is a customer-facing role that requires excellent communication skills and a proactive approach to delivering outstanding service. Key Responsibilities: Provide friendly and professional assistance to customers. Maintain a clean and organised work environment. Handle transactions accurately and efficiently. Support the team with day-to-day operations. What We're Looking For: Strong interpersonal skills and a positive attitude. Must have face to face customer service experience. Ability to work every weekend and adapt to flexible schedules. Previous experience in a customer service role is desirable but not essential. If you're enthusiastic and enjoy working with people, we'd love to hear from you! LOCATIONS: Norwich (and flexibility to support at other site in Norwich area) HOURS: 8.45am until 4.15pm ROTA: Thursdays and Fridays (occasional cover needed during the week) PAY: £12.71 + DURATION: Temporary ongoing Why work through Hales Group? All of our Consultants are committed and qualified in what they do and have been operating for many years. We treat candidates as our customers and try to find the right job solution for you. Hales Group offer all temporary workers; holiday pay, expenses scheme, personal accident insurance and pension scheme. Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.
Jul 14, 2026
Seasonal
We are seeking a reliable and motivated individual to join a well-established business in Norwich. This is a customer-facing role that requires excellent communication skills and a proactive approach to delivering outstanding service. Key Responsibilities: Provide friendly and professional assistance to customers. Maintain a clean and organised work environment. Handle transactions accurately and efficiently. Support the team with day-to-day operations. What We're Looking For: Strong interpersonal skills and a positive attitude. Must have face to face customer service experience. Ability to work every weekend and adapt to flexible schedules. Previous experience in a customer service role is desirable but not essential. If you're enthusiastic and enjoy working with people, we'd love to hear from you! LOCATIONS: Norwich (and flexibility to support at other site in Norwich area) HOURS: 8.45am until 4.15pm ROTA: Thursdays and Fridays (occasional cover needed during the week) PAY: £12.71 + DURATION: Temporary ongoing Why work through Hales Group? All of our Consultants are committed and qualified in what they do and have been operating for many years. We treat candidates as our customers and try to find the right job solution for you. Hales Group offer all temporary workers; holiday pay, expenses scheme, personal accident insurance and pension scheme. Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.
Multi-skilled Engineer (Electrical Bias) Beccles, Suffolk Competitive Salary DOE + excellent company benefits Full Time Permanent (Shift Pattern) 4-3-3 shift pattern 12-hour days & nights Monday Friday Hales Group are recruiting for a skilled and adaptable Multi-skilled Engineer (Electrical Bias) to join our client s manufacturing site in Beccles. This is an excellent opportunity to join a high-performing maintenance team within a fast-paced, sustainability-focused production environment. This is a hands-on role with a strong electrical focus, supporting both preventative and reactive maintenance, alongside continuous improvement and refurbishment projects across site. If you are a proactive engineer with strong electrical expertise who enjoys fault-finding and problem-solving in a collaborative environment, this role offers excellent long-term development opportunities. Key Responsibilities Work collaboratively with the engineering team to maximise productivity across shifts. Carry out planned preventative and autonomous maintenance, with a strong focus on electrical systems. Diagnose and resolve electrical faults on production equipment, responding efficiently to breakdowns. Support continuous improvement (CI) initiatives and equipment upgrades. Assist with electrical installation, modification, and refurbishment projects. Ensure all maintenance work is completed in line with procedures and safety standards. Communicate effectively with team leaders regarding faults, progress, and performance. Maintain a clean and safe working environment in line with 6S and site standards. Work both independently and as part of a team in planned and reactive situations. Ensure compliance with all Health, Safety, Environmental and hygiene standards. Support the wider engineering function as required to ensure efficient site operations. Requirements Educated to GCSE level (Grade 4/C or above or equivalent). Electrically qualified (e.g. NVQ Level 3, City & Guilds, or equivalent). Strong electrical fault-finding skills with a good working knowledge of mechanical systems. Previous experience maintaining and repairing production or manufacturing equipment. Experience working with electrical control systems, motors, sensors, and fault diagnostics. Strong problem-solving ability and proactive approach to maintenance. Good communication skills and ability to work as part of a team. Reliable, adaptable, and able to work on your own initiative. High attention to detail and commitment to quality standards. Desirable Experience within a manufacturing or production environment. Knowledge of PLC fault finding (training provided if needed). Experience within plastics manufacturing or similar industries. Experience supporting continuous improvement and equipment upgrades. Why work through Hales Group? All of our Consultants are highly experienced and committed to supporting candidates throughout their job search. We treat candidates as valued customers and aim to match you with the right opportunity for your skills and career goals. Hales Group Ltd processes applicant data in line with its Equal Opportunities policy and may contact you regarding future opportunities. If you prefer not to be contacted, please inform your local branch.
Jul 11, 2026
Full time
Multi-skilled Engineer (Electrical Bias) Beccles, Suffolk Competitive Salary DOE + excellent company benefits Full Time Permanent (Shift Pattern) 4-3-3 shift pattern 12-hour days & nights Monday Friday Hales Group are recruiting for a skilled and adaptable Multi-skilled Engineer (Electrical Bias) to join our client s manufacturing site in Beccles. This is an excellent opportunity to join a high-performing maintenance team within a fast-paced, sustainability-focused production environment. This is a hands-on role with a strong electrical focus, supporting both preventative and reactive maintenance, alongside continuous improvement and refurbishment projects across site. If you are a proactive engineer with strong electrical expertise who enjoys fault-finding and problem-solving in a collaborative environment, this role offers excellent long-term development opportunities. Key Responsibilities Work collaboratively with the engineering team to maximise productivity across shifts. Carry out planned preventative and autonomous maintenance, with a strong focus on electrical systems. Diagnose and resolve electrical faults on production equipment, responding efficiently to breakdowns. Support continuous improvement (CI) initiatives and equipment upgrades. Assist with electrical installation, modification, and refurbishment projects. Ensure all maintenance work is completed in line with procedures and safety standards. Communicate effectively with team leaders regarding faults, progress, and performance. Maintain a clean and safe working environment in line with 6S and site standards. Work both independently and as part of a team in planned and reactive situations. Ensure compliance with all Health, Safety, Environmental and hygiene standards. Support the wider engineering function as required to ensure efficient site operations. Requirements Educated to GCSE level (Grade 4/C or above or equivalent). Electrically qualified (e.g. NVQ Level 3, City & Guilds, or equivalent). Strong electrical fault-finding skills with a good working knowledge of mechanical systems. Previous experience maintaining and repairing production or manufacturing equipment. Experience working with electrical control systems, motors, sensors, and fault diagnostics. Strong problem-solving ability and proactive approach to maintenance. Good communication skills and ability to work as part of a team. Reliable, adaptable, and able to work on your own initiative. High attention to detail and commitment to quality standards. Desirable Experience within a manufacturing or production environment. Knowledge of PLC fault finding (training provided if needed). Experience within plastics manufacturing or similar industries. Experience supporting continuous improvement and equipment upgrades. Why work through Hales Group? All of our Consultants are highly experienced and committed to supporting candidates throughout their job search. We treat candidates as valued customers and aim to match you with the right opportunity for your skills and career goals. Hales Group Ltd processes applicant data in line with its Equal Opportunities policy and may contact you regarding future opportunities. If you prefer not to be contacted, please inform your local branch.
Technician Beccles, Suffolk Competitive Salary + Excellent Company Benefits Full Time Permanent 3-Week Rotating Shifts: 06 00 Hales Group are recruiting for a Technician to join a leading manufacturing business in Beccles. This is an excellent opportunity for someone with a technical or engineering background to join a busy production team, supporting the efficient running of machinery while ensuring quality and safety standards are maintained. Why apply? Competitive salary 25 days holiday plus bank holidays Christmas shutdown Pension scheme Life assurance Group Income Protection Company sick pay Annual leave buy & sell scheme Cycle to Work scheme Learning and development opportunities Long Service Awards Gym and leisure discounts Free refreshments and monthly treats Christmas hampers Free on-site parking Additional employee benefits About the role Reporting to the Production Manager, you will carry out tool changes, machine set-ups, fault finding and quality checks to ensure production runs safely, efficiently and to the highest standards. Key responsibilities Carry out tool changes and machine setting activities Diagnose and resolve machine and production issues Report faults and raise maintenance work orders Complete regular safety and quality checks Perform visual and functional product inspections Carry out colour changes in line with procedures Implement corrective actions when quality issues arise Ensure machinery operates safely and efficiently Support continuous improvement activities What we're looking for Level 2 qualification in Engineering, Vehicle Maintenance or similar Experience in a technical or engineering environment Background as a Vehicle Technician, Mechanic, Service Engineer, Machinist or similar Strong fault-finding and problem-solving skills Ability to work independently and as part of a team Positive approach to continuous improvement Reliable, professional and quality-focused Progression & flexibility This role would suit candidates from automotive, maintenance, engineering or manufacturing backgrounds looking to develop a long-term career within a successful and growing business. Full training will be provided where required. Why work through Hales Group? All of our Consultants are highly experienced and committed to supporting candidates throughout their job search. We treat candidates as valued customers and aim to match you with the right opportunity for your skills and career goals. Hales Group Ltd processes applicant data in line with its Equal Opportunities policy and may contact you regarding future opportunities. If you prefer not to be contacted, please inform your local branch.
Jul 11, 2026
Full time
Technician Beccles, Suffolk Competitive Salary + Excellent Company Benefits Full Time Permanent 3-Week Rotating Shifts: 06 00 Hales Group are recruiting for a Technician to join a leading manufacturing business in Beccles. This is an excellent opportunity for someone with a technical or engineering background to join a busy production team, supporting the efficient running of machinery while ensuring quality and safety standards are maintained. Why apply? Competitive salary 25 days holiday plus bank holidays Christmas shutdown Pension scheme Life assurance Group Income Protection Company sick pay Annual leave buy & sell scheme Cycle to Work scheme Learning and development opportunities Long Service Awards Gym and leisure discounts Free refreshments and monthly treats Christmas hampers Free on-site parking Additional employee benefits About the role Reporting to the Production Manager, you will carry out tool changes, machine set-ups, fault finding and quality checks to ensure production runs safely, efficiently and to the highest standards. Key responsibilities Carry out tool changes and machine setting activities Diagnose and resolve machine and production issues Report faults and raise maintenance work orders Complete regular safety and quality checks Perform visual and functional product inspections Carry out colour changes in line with procedures Implement corrective actions when quality issues arise Ensure machinery operates safely and efficiently Support continuous improvement activities What we're looking for Level 2 qualification in Engineering, Vehicle Maintenance or similar Experience in a technical or engineering environment Background as a Vehicle Technician, Mechanic, Service Engineer, Machinist or similar Strong fault-finding and problem-solving skills Ability to work independently and as part of a team Positive approach to continuous improvement Reliable, professional and quality-focused Progression & flexibility This role would suit candidates from automotive, maintenance, engineering or manufacturing backgrounds looking to develop a long-term career within a successful and growing business. Full training will be provided where required. Why work through Hales Group? All of our Consultants are highly experienced and committed to supporting candidates throughout their job search. We treat candidates as valued customers and aim to match you with the right opportunity for your skills and career goals. Hales Group Ltd processes applicant data in line with its Equal Opportunities policy and may contact you regarding future opportunities. If you prefer not to be contacted, please inform your local branch.
Plant Services Engineer Beccles, Suffolk Competitive Salary + Excellent Company Benefits Full Time Permanent Monday to Friday Double Days Shift Pattern 06 00 Alternate Weekend Cover Hales Group are recruiting for a Plant Services Engineer to join a leading manufacturing business in Beccles. This is an excellent opportunity for a qualified Mechanical or Electrical Engineer to join a highly respected company, supporting the maintenance and operation of critical site services that keep production running safely and efficiently. Why apply? Competitive salary 25 days holiday plus bank holidays Christmas shutdown Company pension scheme Life assurance and company sick pay Annual leave buy & sell scheme Learning and development opportunities Cycle to Work scheme Long Service Awards Employee discounts and wellbeing benefits Free on-site parking About the role Reporting to the Plant Services Team Leader, you will play a key role in maintaining site-wide services and utilities, ensuring equipment remains operational, compliant and capable of supporting a busy production environment. Working as part of the Site Services team, you'll be responsible for planned maintenance, breakdown response, contractor management and ensuring all plant services operate to the required regulatory standards. Key responsibilities Maintain site services to support production operations Complete planned maintenance activities and maintain accurate records Monitor and maintain water treatment equipment Maintain compressors, refrigeration equipment, pumps, boilers and heating systems Respond to breakdowns across site services equipment Ensure compliance with health, safety and environmental regulations Coordinate and oversee contractors working on site Maintain plant rooms and service areas to high housekeeping standards Ensure correct handling and disposal of hazardous materials Support inspections, testing and record keeping for regulated equipment What we're looking for NVQ Level 3 (or equivalent) in Mechanical or Electrical Engineering Strong understanding of a secondary engineering discipline Previous experience within a manufacturing, utilities or plant engineering environment Ability to fault-find and solve technical issues independently Good IT skills, including Microsoft Word and Excel Strong communication and organisational skills Ability to work under pressure and prioritise workloads effectively Reliable, proactive and safety-focused approach Progression & flexibility This role would suit Engineers from manufacturing, facilities, utilities, maintenance or process environments. The company has a strong reputation for investing in its people, offering genuine opportunities for training, development and progression to those looking to build a long-term career. Why work through Hales Group? All of our Consultants are highly experienced and committed to supporting candidates throughout their job search. We treat candidates as valued customers and aim to match you with the right opportunity for your skills and career goals. Hales Group Ltd processes applicant data in line with its Equal Opportunities policy and may contact you regarding future opportunities. If you prefer not to be contacted, please inform your local branch.
Jul 11, 2026
Full time
Plant Services Engineer Beccles, Suffolk Competitive Salary + Excellent Company Benefits Full Time Permanent Monday to Friday Double Days Shift Pattern 06 00 Alternate Weekend Cover Hales Group are recruiting for a Plant Services Engineer to join a leading manufacturing business in Beccles. This is an excellent opportunity for a qualified Mechanical or Electrical Engineer to join a highly respected company, supporting the maintenance and operation of critical site services that keep production running safely and efficiently. Why apply? Competitive salary 25 days holiday plus bank holidays Christmas shutdown Company pension scheme Life assurance and company sick pay Annual leave buy & sell scheme Learning and development opportunities Cycle to Work scheme Long Service Awards Employee discounts and wellbeing benefits Free on-site parking About the role Reporting to the Plant Services Team Leader, you will play a key role in maintaining site-wide services and utilities, ensuring equipment remains operational, compliant and capable of supporting a busy production environment. Working as part of the Site Services team, you'll be responsible for planned maintenance, breakdown response, contractor management and ensuring all plant services operate to the required regulatory standards. Key responsibilities Maintain site services to support production operations Complete planned maintenance activities and maintain accurate records Monitor and maintain water treatment equipment Maintain compressors, refrigeration equipment, pumps, boilers and heating systems Respond to breakdowns across site services equipment Ensure compliance with health, safety and environmental regulations Coordinate and oversee contractors working on site Maintain plant rooms and service areas to high housekeeping standards Ensure correct handling and disposal of hazardous materials Support inspections, testing and record keeping for regulated equipment What we're looking for NVQ Level 3 (or equivalent) in Mechanical or Electrical Engineering Strong understanding of a secondary engineering discipline Previous experience within a manufacturing, utilities or plant engineering environment Ability to fault-find and solve technical issues independently Good IT skills, including Microsoft Word and Excel Strong communication and organisational skills Ability to work under pressure and prioritise workloads effectively Reliable, proactive and safety-focused approach Progression & flexibility This role would suit Engineers from manufacturing, facilities, utilities, maintenance or process environments. The company has a strong reputation for investing in its people, offering genuine opportunities for training, development and progression to those looking to build a long-term career. Why work through Hales Group? All of our Consultants are highly experienced and committed to supporting candidates throughout their job search. We treat candidates as valued customers and aim to match you with the right opportunity for your skills and career goals. Hales Group Ltd processes applicant data in line with its Equal Opportunities policy and may contact you regarding future opportunities. If you prefer not to be contacted, please inform your local branch.
Customer Success Coordinator Salary: £27,000 - £30,000 Location: Office-based with work-from-home on Fridays Type: Full-time, permanent About the Role: We are working with a well-established and growing professional services organisation that specialises in supporting businesses with people-focused solutions. Due to continued growth, they are looking for a Customer Success Coordinator to join their operations team. This is a highly organised, client-facing role where you will play a key part in ensuring the smooth delivery of projects and services, acting as the link between clients, internal teams, and external consultants. This is an excellent opportunity for someone who enjoys coordination, relationship management, and working in a fast-paced environment. Key Responsibilities Project & Client Coordination Act as a key point of contact for clients, supporting the delivery of contracted services Coordinate multiple projects simultaneously, ensuring timelines and service levels are met Set up and manage projects across internal systems and databases Allocate work to consultants based on availability and client requirements Monitor project progress, identifying risks or delivery issues and escalating appropriately Ensure all project documentation is accurate, complete, and accessible Support the production of client reports and performance data Attend client meetings and contribute to service reviews where required Service Delivery Support Coordinate logistics including scheduling, booking venues, and arranging meetings Liaise with stakeholders to ensure smooth and timely delivery of services Manage project changes, updating stakeholders on timelines and scope Close projects effectively, including gathering feedback and evaluating outcomes Financial & Administrative Support Monitor project budgets and purchase orders, escalating any concerns Process and verify invoices against agreed timescales and delivery Support finance processes at project completion, including invoicing Data & Systems Management Maintain accurate client records and project data within CRM systems Ensure all data is handled in line with compliance and confidentiality requirements Compliance & Quality Work in line with company policies, procedures, and quality standards Maintain strong attention to detail across all communications and documentation Build positive relationships with clients, colleagues, and external partners About You Previous experience in a coordination, operations, or administrative role within a B2B environment Highly organised with the ability to manage multiple priorities Strong communication skills, both written and verbal Confident working with systems and databases (CRM experience advantageous) Proficient in Microsoft Office (Word, Excel, PowerPoint) A proactive, team-oriented approach with a strong customer focus What's on Offer Salary of £27,000 - £30,000 depending on experience Hybrid working with work from home every Friday 28 days holiday (including bank holidays) Growing with length of service Supportive and collaborative team environment Opportunity to develop within a growing organisation
Jul 11, 2026
Full time
Customer Success Coordinator Salary: £27,000 - £30,000 Location: Office-based with work-from-home on Fridays Type: Full-time, permanent About the Role: We are working with a well-established and growing professional services organisation that specialises in supporting businesses with people-focused solutions. Due to continued growth, they are looking for a Customer Success Coordinator to join their operations team. This is a highly organised, client-facing role where you will play a key part in ensuring the smooth delivery of projects and services, acting as the link between clients, internal teams, and external consultants. This is an excellent opportunity for someone who enjoys coordination, relationship management, and working in a fast-paced environment. Key Responsibilities Project & Client Coordination Act as a key point of contact for clients, supporting the delivery of contracted services Coordinate multiple projects simultaneously, ensuring timelines and service levels are met Set up and manage projects across internal systems and databases Allocate work to consultants based on availability and client requirements Monitor project progress, identifying risks or delivery issues and escalating appropriately Ensure all project documentation is accurate, complete, and accessible Support the production of client reports and performance data Attend client meetings and contribute to service reviews where required Service Delivery Support Coordinate logistics including scheduling, booking venues, and arranging meetings Liaise with stakeholders to ensure smooth and timely delivery of services Manage project changes, updating stakeholders on timelines and scope Close projects effectively, including gathering feedback and evaluating outcomes Financial & Administrative Support Monitor project budgets and purchase orders, escalating any concerns Process and verify invoices against agreed timescales and delivery Support finance processes at project completion, including invoicing Data & Systems Management Maintain accurate client records and project data within CRM systems Ensure all data is handled in line with compliance and confidentiality requirements Compliance & Quality Work in line with company policies, procedures, and quality standards Maintain strong attention to detail across all communications and documentation Build positive relationships with clients, colleagues, and external partners About You Previous experience in a coordination, operations, or administrative role within a B2B environment Highly organised with the ability to manage multiple priorities Strong communication skills, both written and verbal Confident working with systems and databases (CRM experience advantageous) Proficient in Microsoft Office (Word, Excel, PowerPoint) A proactive, team-oriented approach with a strong customer focus What's on Offer Salary of £27,000 - £30,000 depending on experience Hybrid working with work from home every Friday 28 days holiday (including bank holidays) Growing with length of service Supportive and collaborative team environment Opportunity to develop within a growing organisation
Hales Group are pleased to be working their client to assist them in their search for a Project Controller. The successful candidate will join their established Projects Team who take a proactive lead in managing projects sold on a global basis into various applications and industry sectors. The Project Controller will be responsible for ensuring that projects are efficiently and proactively managed through the company post order. This requires a strong commercial mind-set from receipt of order, through engineering and manufacturing operations, to ensure on-time, at-cost delivery is successfully and effectively achieved. Hours Monday to Friday - 9.00am till 5.00pm Salary Depends on experience Key Responsibilities To ensure the company successfully meets commercial and contractual requirements effectively for projects. To contribute to the development of systems that deliver projects that meet or exceed customer expectations. Ensure on-time, at-cost delivery of projects, mitigating risk to the business. Support continuous improvement activities to deliver efficiency across the business. General Responsibilities Deliver high service levels to internal and external customers. Supporting the company's sales team during pre and post order negotiations to ensure all relevant contractual and commercial matters are satisfactorily concluded in accordance with company procedures. To use project planning tools to identify deliverables and milestones for all projects. Preparing clear and concise status reports regarding project milestones, deliverables, progress, risks and issues. Communicate with other departments to ensure project status, client expectations and company expectations are understood across the business. Liaising with personnel across the business to ensure that commercial, contractual and financial risks are mitigated. Contribute to the development of business systems and processes that will minimise potential future contractual and commercial disagreement. Effectively manage changes to project scope, schedule and cost to ensure project plans are accurate. Contribute to Continuous Improvement activities associated with improved service quality through the development of ISO 9001 Procedures and systems. Communicate and report all aspects of customer order management to the Projects Manager, providing a clear understanding of project status and potential risks to the business. Reporting to the Projects Manager on any concerns that may affect our ability to ensure on-time, at-cost delivery is achieved. Ensuring documents and files are accurate, current and stored appropriately. About You Excellent written and verbal communication skills. Good administrative skills and ability to work under pressure and to deadlines. Ability to work using your initiative to a high standard with excellent attention to detail whilst meeting deadlines. Proven work experience gained in a Projects or similar role. Proven ability to work collaboratively across multiple areas in order to achieve a common business objective. A demonstrable ability of managing project requirements in accordance with contractual frameworks. A degree / HNC would be advantageous but not essential. Although not essential, fluency or working level knowledge of Spanish would be advantageous. What's On Offer Company pension - which increases after long service. Life Assurance up to 3 x basic salary. Employ Benefits - exclusive discount on high street brands, holidays and day's out. Access to health and well-being tools. GP on demand. Holiday - 23 days, rising to 25 days plus bank holidays. For more information about this role, please upload your CV for on our consultants to get in touch with you!
Jul 10, 2026
Full time
Hales Group are pleased to be working their client to assist them in their search for a Project Controller. The successful candidate will join their established Projects Team who take a proactive lead in managing projects sold on a global basis into various applications and industry sectors. The Project Controller will be responsible for ensuring that projects are efficiently and proactively managed through the company post order. This requires a strong commercial mind-set from receipt of order, through engineering and manufacturing operations, to ensure on-time, at-cost delivery is successfully and effectively achieved. Hours Monday to Friday - 9.00am till 5.00pm Salary Depends on experience Key Responsibilities To ensure the company successfully meets commercial and contractual requirements effectively for projects. To contribute to the development of systems that deliver projects that meet or exceed customer expectations. Ensure on-time, at-cost delivery of projects, mitigating risk to the business. Support continuous improvement activities to deliver efficiency across the business. General Responsibilities Deliver high service levels to internal and external customers. Supporting the company's sales team during pre and post order negotiations to ensure all relevant contractual and commercial matters are satisfactorily concluded in accordance with company procedures. To use project planning tools to identify deliverables and milestones for all projects. Preparing clear and concise status reports regarding project milestones, deliverables, progress, risks and issues. Communicate with other departments to ensure project status, client expectations and company expectations are understood across the business. Liaising with personnel across the business to ensure that commercial, contractual and financial risks are mitigated. Contribute to the development of business systems and processes that will minimise potential future contractual and commercial disagreement. Effectively manage changes to project scope, schedule and cost to ensure project plans are accurate. Contribute to Continuous Improvement activities associated with improved service quality through the development of ISO 9001 Procedures and systems. Communicate and report all aspects of customer order management to the Projects Manager, providing a clear understanding of project status and potential risks to the business. Reporting to the Projects Manager on any concerns that may affect our ability to ensure on-time, at-cost delivery is achieved. Ensuring documents and files are accurate, current and stored appropriately. About You Excellent written and verbal communication skills. Good administrative skills and ability to work under pressure and to deadlines. Ability to work using your initiative to a high standard with excellent attention to detail whilst meeting deadlines. Proven work experience gained in a Projects or similar role. Proven ability to work collaboratively across multiple areas in order to achieve a common business objective. A demonstrable ability of managing project requirements in accordance with contractual frameworks. A degree / HNC would be advantageous but not essential. Although not essential, fluency or working level knowledge of Spanish would be advantageous. What's On Offer Company pension - which increases after long service. Life Assurance up to 3 x basic salary. Employ Benefits - exclusive discount on high street brands, holidays and day's out. Access to health and well-being tools. GP on demand. Holiday - 23 days, rising to 25 days plus bank holidays. For more information about this role, please upload your CV for on our consultants to get in touch with you!
We are looking for a reliable and proactive individual who enjoys working as part of a team, is comfortable carrying out outdoor manual work, and is committed to delivering excellent customer service. Key Responsibilities Providing friendly and helpful support to customers using the recycling facilities Carrying out manual handling tasks safely and efficiently Maintaining a clean, organised, and safe working environment Assisting colleagues with general site duties as required Completing any necessary training to develop your skills Occasionally supporting other local sites when required Requirements Confident with manual handling and comfortable working outdoors Positive, proactive attitude with strong customer service skills Reliable, hardworking, and a strong team player Own transport is essential due to site locations and travel requirements Job Details Location: Wereham Hours: 8:45am 4:15pm Rota: Shift pattern:Friday to Monday every week Pay Rates: £12.71 per hour (Monday to Friday) £15.88 per hour (Saturday) £19.06 per hour (Sunday) Contract Type: Temporary ongoing Why Work with Hales Group? When you join Hales Group as a temporary worker, you ll be supported by a dedicated team of experienced consultants who are committed to finding the right role for you. We offer: Holiday pay Expenses scheme Personal accident insurance Pension scheme Access to future job opportunities We also retain basic application details to support equal opportunities monitoring and to share suitable roles with you in the future. If you prefer us not to keep your information, simply contact your local branch.
Jul 10, 2026
Contractor
We are looking for a reliable and proactive individual who enjoys working as part of a team, is comfortable carrying out outdoor manual work, and is committed to delivering excellent customer service. Key Responsibilities Providing friendly and helpful support to customers using the recycling facilities Carrying out manual handling tasks safely and efficiently Maintaining a clean, organised, and safe working environment Assisting colleagues with general site duties as required Completing any necessary training to develop your skills Occasionally supporting other local sites when required Requirements Confident with manual handling and comfortable working outdoors Positive, proactive attitude with strong customer service skills Reliable, hardworking, and a strong team player Own transport is essential due to site locations and travel requirements Job Details Location: Wereham Hours: 8:45am 4:15pm Rota: Shift pattern:Friday to Monday every week Pay Rates: £12.71 per hour (Monday to Friday) £15.88 per hour (Saturday) £19.06 per hour (Sunday) Contract Type: Temporary ongoing Why Work with Hales Group? When you join Hales Group as a temporary worker, you ll be supported by a dedicated team of experienced consultants who are committed to finding the right role for you. We offer: Holiday pay Expenses scheme Personal accident insurance Pension scheme Access to future job opportunities We also retain basic application details to support equal opportunities monitoring and to share suitable roles with you in the future. If you prefer us not to keep your information, simply contact your local branch.
Accounts/Office Assistant Near Bury St Edmunds 6-month FTC Part-time, with flexible hours £14.00 per hour We are recruiting an Accounts/Office Assistant to join our client based near Bury St Edmunds. The successful candidate will ideally have strong communication skills, previous experience working in a Bookkeeping position, and the ability to manage multiple tasks efficiently. Key Responsibilities Processing payments and preparing job documentation, including invoices Recording daily financial transactions, including sales, repairs, parts, and customer payments Logging customer jobs, repair orders Organising receipts, job sheets, purchase records, MOT paperwork, and warranty documents Assisting with month end and year end closing activities Managing accounts payable, including supplier invoices for parts and materials Managing accounts receivable, including unpaid customer invoices and payment reminders Welcoming customers and visitors in a professional and friendly manner Handling incoming calls, directing enquiries appropriately, and providing assistance where required Scheduling vehicle bookings and maintaining accurate records Ordering parts as requested by technical staff Completing data entry tasks accurately using spreadsheet and office software Supporting general administrative functions such as filing, photocopying, and document organisation Maintaining a clean, tidy, and well-organised reception area Assisting colleagues with clerical duties as needed Handling sensitive information with discretion and confidentiality Skills & Experience Previous experience in a Bookkeeping position Competence in Microsoft Office (Word, Excel) and Google Workspace (Gmail, Calendar) Experience with data entry and general administrative tasks is advantageous Strong organisational skills with the ability to prioritise workload effectively Professional and confident manner when dealing with phone calls and visitors If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)
Jul 10, 2026
Full time
Accounts/Office Assistant Near Bury St Edmunds 6-month FTC Part-time, with flexible hours £14.00 per hour We are recruiting an Accounts/Office Assistant to join our client based near Bury St Edmunds. The successful candidate will ideally have strong communication skills, previous experience working in a Bookkeeping position, and the ability to manage multiple tasks efficiently. Key Responsibilities Processing payments and preparing job documentation, including invoices Recording daily financial transactions, including sales, repairs, parts, and customer payments Logging customer jobs, repair orders Organising receipts, job sheets, purchase records, MOT paperwork, and warranty documents Assisting with month end and year end closing activities Managing accounts payable, including supplier invoices for parts and materials Managing accounts receivable, including unpaid customer invoices and payment reminders Welcoming customers and visitors in a professional and friendly manner Handling incoming calls, directing enquiries appropriately, and providing assistance where required Scheduling vehicle bookings and maintaining accurate records Ordering parts as requested by technical staff Completing data entry tasks accurately using spreadsheet and office software Supporting general administrative functions such as filing, photocopying, and document organisation Maintaining a clean, tidy, and well-organised reception area Assisting colleagues with clerical duties as needed Handling sensitive information with discretion and confidentiality Skills & Experience Previous experience in a Bookkeeping position Competence in Microsoft Office (Word, Excel) and Google Workspace (Gmail, Calendar) Experience with data entry and general administrative tasks is advantageous Strong organisational skills with the ability to prioritise workload effectively Professional and confident manner when dealing with phone calls and visitors If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)
Customer Service Operative Bury St Edmunds Part-time 6-month fixed term £17,000 per annum Role Overview We are seeking a reliable and customer-focused Customer Service Operative to join a supportive team on a part-time, fixed-term basis. The successful candidate will play a key role in supporting day-to-day customer interactions, order processing, and ensuring a high standard of service delivery. Key Responsibilities Assist customers with order placement, ensuring accuracy and efficiency Respond to customer enquiries via phone, email, or online systems in a timely manner Handle and resolve customer queries, concerns, and complaints professionally Maintain accurate records of customer interactions and transactions Work collaboratively with internal teams to support order fulfilment and issue resolution Provide general administrative support as required Skills & Experience Previous experience in a customer service or administrative role preferred Strong communication skills, both written and verbal Excellent organisational skills and attention to detail Ability to manage workload effectively in a fast-paced environment Confident using IT systems and customer management tools A positive, proactive, and team-oriented approach What We're Looking For A friendly and approachable individual with a strong customer-first mindset Someone reliable and flexible who can commit to the agreed working pattern A problem-solver who can remain calm under pressure If you are interested in this role please apply with a current CV or alternatively, contact the office on (phone number removed) for more information, asking for Janine or Scarlett.
Jul 10, 2026
Full time
Customer Service Operative Bury St Edmunds Part-time 6-month fixed term £17,000 per annum Role Overview We are seeking a reliable and customer-focused Customer Service Operative to join a supportive team on a part-time, fixed-term basis. The successful candidate will play a key role in supporting day-to-day customer interactions, order processing, and ensuring a high standard of service delivery. Key Responsibilities Assist customers with order placement, ensuring accuracy and efficiency Respond to customer enquiries via phone, email, or online systems in a timely manner Handle and resolve customer queries, concerns, and complaints professionally Maintain accurate records of customer interactions and transactions Work collaboratively with internal teams to support order fulfilment and issue resolution Provide general administrative support as required Skills & Experience Previous experience in a customer service or administrative role preferred Strong communication skills, both written and verbal Excellent organisational skills and attention to detail Ability to manage workload effectively in a fast-paced environment Confident using IT systems and customer management tools A positive, proactive, and team-oriented approach What We're Looking For A friendly and approachable individual with a strong customer-first mindset Someone reliable and flexible who can commit to the agreed working pattern A problem-solver who can remain calm under pressure If you are interested in this role please apply with a current CV or alternatively, contact the office on (phone number removed) for more information, asking for Janine or Scarlett.
Warehouse Administrator We are recruiting for a proactive and organised Warehouse Administrator to join a busy pharmaceutical wholesaling business. This is a varied role, primarily office-based, supporting order processing, stock administration, logistics coordination and day-to-day warehouse activity. The ideal candidate will have strong administration and systems skills, excellent attention to detail and a flexible, hands-on approach. You will be confident working across internal systems and Excel, while also being willing to support the warehouse team when required. Key Responsibilities Administration & Systems Accurately process customer orders using Excel and internal systems. Maintain and update stock records, order information and related documentation. Input, track and manage purchase orders and sales orders accurately. Ensure all data is accurate and kept up to date across systems and paperwork. Produce reports and support with inventory tracking when required. Liaise with warehouse operatives to support order fulfilment and transport arrangements. Warehouse Support Assist with receiving, checking and storing goods. Support picking, packing and dispatch of orders. Ensure goods-in and goods-out activity is recorded accurately. Logistics & Deliveries Support coordination of deliveries and shipments. Occasionally undertake hands-on deliveries when required. Liaise with the sales team, purchasing department, couriers and suppliers. Customer & Internal Communication Communicate with suppliers and customers regarding orders, delivery updates and queries. Work closely with internal departments including sales, purchasing and warehouse teams. Handle queries and resolve issues in a prompt, professional manner. Skills & Experience Required Strong IT skills, including confidence using Excel and internal systems. Previous experience in order processing, logistics, warehouse administration or a similar role. Excellent communication skills with the ability to liaise confidently with customers, suppliers and internal teams. High level of accuracy and strong attention to detail. Ability to multitask, prioritise workload and work well in a busy environment. A flexible, hands-on attitude and willingness to support across different areas of the business. Full UK driving licence preferred due to occasional delivery support. Forklift licence would be advantageous but is not essential. Hours & Salary Monday to Friday,45am - 5.30pm, with a 45-minute unpaid lunch break. A degree of flexibility will be required to support the needs of the business. Salary: £27,750 per annum. 20 days' holiday per annum, with some days to be reserved for the Christmas shutdown Company pension scheme. About You This role would suit someone who enjoys variety, takes pride in accuracy and is happy to get involved where needed. If you are organised, reliable and confident working in both an administrative and operational environment, this could be a great opportunity to join a busy and supportive team.
Jul 10, 2026
Full time
Warehouse Administrator We are recruiting for a proactive and organised Warehouse Administrator to join a busy pharmaceutical wholesaling business. This is a varied role, primarily office-based, supporting order processing, stock administration, logistics coordination and day-to-day warehouse activity. The ideal candidate will have strong administration and systems skills, excellent attention to detail and a flexible, hands-on approach. You will be confident working across internal systems and Excel, while also being willing to support the warehouse team when required. Key Responsibilities Administration & Systems Accurately process customer orders using Excel and internal systems. Maintain and update stock records, order information and related documentation. Input, track and manage purchase orders and sales orders accurately. Ensure all data is accurate and kept up to date across systems and paperwork. Produce reports and support with inventory tracking when required. Liaise with warehouse operatives to support order fulfilment and transport arrangements. Warehouse Support Assist with receiving, checking and storing goods. Support picking, packing and dispatch of orders. Ensure goods-in and goods-out activity is recorded accurately. Logistics & Deliveries Support coordination of deliveries and shipments. Occasionally undertake hands-on deliveries when required. Liaise with the sales team, purchasing department, couriers and suppliers. Customer & Internal Communication Communicate with suppliers and customers regarding orders, delivery updates and queries. Work closely with internal departments including sales, purchasing and warehouse teams. Handle queries and resolve issues in a prompt, professional manner. Skills & Experience Required Strong IT skills, including confidence using Excel and internal systems. Previous experience in order processing, logistics, warehouse administration or a similar role. Excellent communication skills with the ability to liaise confidently with customers, suppliers and internal teams. High level of accuracy and strong attention to detail. Ability to multitask, prioritise workload and work well in a busy environment. A flexible, hands-on attitude and willingness to support across different areas of the business. Full UK driving licence preferred due to occasional delivery support. Forklift licence would be advantageous but is not essential. Hours & Salary Monday to Friday,45am - 5.30pm, with a 45-minute unpaid lunch break. A degree of flexibility will be required to support the needs of the business. Salary: £27,750 per annum. 20 days' holiday per annum, with some days to be reserved for the Christmas shutdown Company pension scheme. About You This role would suit someone who enjoys variety, takes pride in accuracy and is happy to get involved where needed. If you are organised, reliable and confident working in both an administrative and operational environment, this could be a great opportunity to join a busy and supportive team.
Operations Administrator Salary: £25,500 per year Location: Stevenage Hours: Monday - Friday, 9am to 5pm Contract: Permanent About the Role A fantastic opportunity has become available for a proactive and organised Operations Administrator to join a growing operations team. This role is ideal for someone who enjoys variety, thrives in a busy environment, and takes pride in delivering exceptional service to clients and colleagues alike. As the first point of contact for operational support, you'll play a crucial part in ensuring service requests are handled efficiently, engineers are scheduled promptly, and clients receive a seamless experience. If you're someone who enjoys problem solving and keeping processes running smoothly, this is the perfect role for you. Key Responsibilities In this role, you will support the day to day running of the operations department, including: Monitoring and responding to emails in the service inbox Answering incoming calls to the Service Desk Logging client requests across internal and external systems Scheduling engineer visits and coordinating their attendance Closing completed jobs on the internal job management system Booking couriers and tracking shipments Managing the return of faulty equipment to suppliers or manufacturers Sending Welcome Packs to newly onboarded clients About You The ideal candidate will bring a positive attitude, strong organisational skills, and a commitment to excellent customer service. You will be: Highly organised with exceptional attention to detail Confident managing multiple tasks and prioritising effectively An excellent communicator, both written and verbal Friendly, approachable, and professional when dealing with clients Reliable, proactive, and comfortable working in a fast paced office environment Experienced in office administration What's in It for You? Starting salary of £25,500 per annum Monday-Friday, 9am-5pm working pattern 23 days holiday plus bank holidays, rising with length of service Supportive, friendly, and collaborative team culture Pension scheme Company Christmas bonus On site parking Regular company events Full training provided with ongoing development opportunities Please apply within
Jul 09, 2026
Full time
Operations Administrator Salary: £25,500 per year Location: Stevenage Hours: Monday - Friday, 9am to 5pm Contract: Permanent About the Role A fantastic opportunity has become available for a proactive and organised Operations Administrator to join a growing operations team. This role is ideal for someone who enjoys variety, thrives in a busy environment, and takes pride in delivering exceptional service to clients and colleagues alike. As the first point of contact for operational support, you'll play a crucial part in ensuring service requests are handled efficiently, engineers are scheduled promptly, and clients receive a seamless experience. If you're someone who enjoys problem solving and keeping processes running smoothly, this is the perfect role for you. Key Responsibilities In this role, you will support the day to day running of the operations department, including: Monitoring and responding to emails in the service inbox Answering incoming calls to the Service Desk Logging client requests across internal and external systems Scheduling engineer visits and coordinating their attendance Closing completed jobs on the internal job management system Booking couriers and tracking shipments Managing the return of faulty equipment to suppliers or manufacturers Sending Welcome Packs to newly onboarded clients About You The ideal candidate will bring a positive attitude, strong organisational skills, and a commitment to excellent customer service. You will be: Highly organised with exceptional attention to detail Confident managing multiple tasks and prioritising effectively An excellent communicator, both written and verbal Friendly, approachable, and professional when dealing with clients Reliable, proactive, and comfortable working in a fast paced office environment Experienced in office administration What's in It for You? Starting salary of £25,500 per annum Monday-Friday, 9am-5pm working pattern 23 days holiday plus bank holidays, rising with length of service Supportive, friendly, and collaborative team culture Pension scheme Company Christmas bonus On site parking Regular company events Full training provided with ongoing development opportunities Please apply within
Receptionist/Accounts Assistant Near Bury St Edmunds Permanent Full time (Monday to Friday) £14.00 per hour We are recruiting a Receptionist/ Accounts Assistant to join our client based near Bury St Edmunds. The successful candidate will ideally have strong communication skills, previous experience in a customer facing role, an excellent eye for detail, and the ability to learn new systems quickly. Key Responsibilities: Recording daily financial transactions, including sales, repairs, parts, and customer payments Logging customer jobs, repair orders Organising receipts, job sheets, purchase records, paperwork, and documents Welcoming customers and visitors in a professional and friendly manner Handling incoming calls, directing enquiries appropriately, and providing assistance where required Scheduling vehicle bookings and maintaining accurate records Ordering parts as requested by technical staff Completing data entry tasks accurately using spreadsheets and office software Supporting general administrative functions such as filing, photocopying, and document organisation Maintaining a clean, tidy, and well-organised reception area In time, the role will also involve the following duties, however full training and support will be given: Processing payments and preparing job documentation, including invoices Assisting with month-end and year-end closing activities Managing accounts payable, including supplier invoices for parts and materials Managing accounts receivable, including unpaid customer invoices and payment reminders Skills & Experience Previous experience in a customer facing position Previous accounts or bookkeeping experience would be an advantage Competence in Microsoft Office (Word, Excel) and Google Workspace (Gmail, Calendar) Experience with data entry and general administrative tasks is advantageous Strong organisational skills with the ability to prioritise workload effectively Professional and confident manner when dealing with phone calls and visitors If you are interested in this position, please contact Scarlett or Janine on or apply with a current CV to
Jul 09, 2026
Full time
Receptionist/Accounts Assistant Near Bury St Edmunds Permanent Full time (Monday to Friday) £14.00 per hour We are recruiting a Receptionist/ Accounts Assistant to join our client based near Bury St Edmunds. The successful candidate will ideally have strong communication skills, previous experience in a customer facing role, an excellent eye for detail, and the ability to learn new systems quickly. Key Responsibilities: Recording daily financial transactions, including sales, repairs, parts, and customer payments Logging customer jobs, repair orders Organising receipts, job sheets, purchase records, paperwork, and documents Welcoming customers and visitors in a professional and friendly manner Handling incoming calls, directing enquiries appropriately, and providing assistance where required Scheduling vehicle bookings and maintaining accurate records Ordering parts as requested by technical staff Completing data entry tasks accurately using spreadsheets and office software Supporting general administrative functions such as filing, photocopying, and document organisation Maintaining a clean, tidy, and well-organised reception area In time, the role will also involve the following duties, however full training and support will be given: Processing payments and preparing job documentation, including invoices Assisting with month-end and year-end closing activities Managing accounts payable, including supplier invoices for parts and materials Managing accounts receivable, including unpaid customer invoices and payment reminders Skills & Experience Previous experience in a customer facing position Previous accounts or bookkeeping experience would be an advantage Competence in Microsoft Office (Word, Excel) and Google Workspace (Gmail, Calendar) Experience with data entry and general administrative tasks is advantageous Strong organisational skills with the ability to prioritise workload effectively Professional and confident manner when dealing with phone calls and visitors If you are interested in this position, please contact Scarlett or Janine on or apply with a current CV to
Temporary Payroll Clerk Stevenage Immediate Start Temporary Assignment - Approximately 5-6 Weeks Monday to Thursday Competitive Hourly Rate We are currently seeking an experienced Payroll Clerk to join a busy finance team in Stevenage on a temporary basis for approximately 5-6 weeks. This is an excellent opportunity for someone who can hit the ground running and provide support during a particularly busy period. Key Responsibilities: Processing weekly and monthly payroll accurately and on time Maintaining employee payroll records Calculating statutory payments including SSP, SMP and SPP Processing starters, leavers and payroll amendments Handling payroll queries from employees and managers Producing payroll reports as required Supporting the wider finance team with payroll administration The Ideal Candidate: Previous payroll experience is essential Confident user of Sage 50 Payroll Able to work independently with minimal supervision Strong attention to detail and accuracy Excellent communication and organisational skills Available to start immediately or at short notice Working Hours: Monday to Thursday Flexible start and finish times available If you have payroll experience and are confident using Sage 50 Payroll, we'd love to hear from you. Apply today to be considered for an immediate start.
Jul 08, 2026
Seasonal
Temporary Payroll Clerk Stevenage Immediate Start Temporary Assignment - Approximately 5-6 Weeks Monday to Thursday Competitive Hourly Rate We are currently seeking an experienced Payroll Clerk to join a busy finance team in Stevenage on a temporary basis for approximately 5-6 weeks. This is an excellent opportunity for someone who can hit the ground running and provide support during a particularly busy period. Key Responsibilities: Processing weekly and monthly payroll accurately and on time Maintaining employee payroll records Calculating statutory payments including SSP, SMP and SPP Processing starters, leavers and payroll amendments Handling payroll queries from employees and managers Producing payroll reports as required Supporting the wider finance team with payroll administration The Ideal Candidate: Previous payroll experience is essential Confident user of Sage 50 Payroll Able to work independently with minimal supervision Strong attention to detail and accuracy Excellent communication and organisational skills Available to start immediately or at short notice Working Hours: Monday to Thursday Flexible start and finish times available If you have payroll experience and are confident using Sage 50 Payroll, we'd love to hear from you. Apply today to be considered for an immediate start.
Shipping Coordinator Eye, Suffolk Full time Permanent Salary dependent on experience We're supporting a busy manufacturing operation that ships products globally. They're looking for a Shipping Coordinator to help manage day to day logistics and ensure orders are dispatched smoothly and on time. The Role You'll organise shipments, prepare documentation, and keep things running efficiently across transport, packing, and customer communication. Key Responsibilities Arrange and plan shipments to meet customer deadlines Prepare accurate shipping and export documentation Work closely with internal teams, packing, and dispatch Update systems with shipment progress Communicate with customers and freight partners Maintain high standards of health & safety About You Experience in logistics, shipping, or distribution Strong admin and communication skills High attention to detail Able to work to deadlines in a fast paced environment Confident using MS Office and Teams Positive attitude and team focused approach A second language is a bonus but not essential. Benefits Competitive salary Company pension scheme Life assurance 23-25 days holiday + Bank Holidays On site parking Employee benefits and wellbeing platform For more information, please contact Megan at the Diss office.
Jun 25, 2026
Full time
Shipping Coordinator Eye, Suffolk Full time Permanent Salary dependent on experience We're supporting a busy manufacturing operation that ships products globally. They're looking for a Shipping Coordinator to help manage day to day logistics and ensure orders are dispatched smoothly and on time. The Role You'll organise shipments, prepare documentation, and keep things running efficiently across transport, packing, and customer communication. Key Responsibilities Arrange and plan shipments to meet customer deadlines Prepare accurate shipping and export documentation Work closely with internal teams, packing, and dispatch Update systems with shipment progress Communicate with customers and freight partners Maintain high standards of health & safety About You Experience in logistics, shipping, or distribution Strong admin and communication skills High attention to detail Able to work to deadlines in a fast paced environment Confident using MS Office and Teams Positive attitude and team focused approach A second language is a bonus but not essential. Benefits Competitive salary Company pension scheme Life assurance 23-25 days holiday + Bank Holidays On site parking Employee benefits and wellbeing platform For more information, please contact Megan at the Diss office.
