Rotherwood

Customer Accounts Representative Location: Shipley, West Yorkshire (office-based) Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week) Join a Customer Operations team and help deliver excellent customer experiences. In this role, you ll support billing, metering, and front-line customer service while helping drive continuous improvement. What You ll Do Manage the billing cycle, resolving exceptions and meeting deadlines. Maintain accurate customer and meter data for billing and Pay-As-You-Go services. Handle customer and client queries via phone, email, chat, and social media. Support customers by promoting digital self-service tools. Log and escalate complaints in line with policy. Work collaboratively across teams to resolve issues. Participate in social media monitoring and responses. Support onboarding by guiding new team members. What You Bring Strong Microsoft Office skills and confidence using social media. Excellent written and verbal communication. Ability to prioritise in a fast-paced environment. Calm, empathetic, customer-focused approach. Accurate data entry and record-keeping. Team-focused mindset. Qualifications & Experience GCSEs or NVQ Level 2/3 in Administration (or equivalent). Experience in customer service or billing administration is beneficial Interested? Apply Today!

Hours: Monday - Friday, 9am - 5:30pm, full-time, 40 hours per week (flexibility required) Overview: An excellent opportunity has arisen for an experienced Finance Manager to join a well-established organisation. This is a key role responsible for overseeing financial operations, supporting strategic decision-making, and managing a small finance team. Key Responsibilities: Oversee all accounting operations, including accounts payable, accounts receivable, and general ledger management Manage payroll processes for both employed and self-employed staff, ensuring all associated documentation is completed Prepare and manage budgets, monitoring financial performance Complete VAT returns and reconciliations accurately and on time Manage bank reconciliations across multiple accounts/entities Forecast and monitor cash flow on both a short- and long-term basis Produce regular management accounts and support year-end processes Work closely with internal teams to support financial and project reporting Liaise with external accountants and stakeholders Lead and support finance and administrative staff with financial responsibilities About You: Experienced user of accounting software (e.g. Sage 200 or similar) Strong communication skills, with the ability to liaise at all levels Proven experience working with both financial and non-financial stakeholders Highly organised, with strong multitasking abilities and attention to detail Proactive, self-motivated, and able to manage a busy workload effectively Strong IT, numeracy, and written/verbal communication skills Ability to prioritise tasks and manage multiple projects Key Competencies: Strong client and stakeholder focus Excellent planning and organisational skills Problem-solving mindset, with the ability to take ownership High level of discretion when handling confidential information Professional approach with the ability to act as a role model Effective team player with strong relationship-building skills Commercial awareness and ability to identify cost-effective solutions Flexible approach to working hours in line with business needs If you are an experienced finance professional looking for a varied and rewarding role, we would love to hear from you.

Location: Primarily Bradford, with opportunities in Keighley and Halifax Salary: £12.21 + Sleep In Allowance ( If required ) Hours: Bank flexible shifts including days, nights, weekends, sleep-ins, and emergency cover Contract: Bank (as and when required) Essential Requirements Experience working with children and young people in residential or care settings Skilled in managing challenging behaviour and crisis situations PMVA (or equivalent restraint/behaviour management) training First Aid qualification Knowledge of safeguarding, child protection, and professional boundaries Understanding of mental health and its impact on young people Flexibility to work day or night shifts, weekends, and be available for emergency cover A valid UK driving licence (preferred) The Role As a Bank Children s Residential Support Worker, you will: Provide safe, nurturing, and structured support to children and young people with complex needs Manage and de-escalate challenging behaviours using approved techniques Support children during times of crisis, ensuring their safety and wellbeing Assist with routines, education, activities, and independent living skills Respond at short notice to cover staff shortages or emergencies across Bradford, Keighley, and Halifax Work collaboratively with the permanent team to deliver high standards of care Benefits Flexible shifts to fit around your availability Supportive and experienced team environment Opportunity to make a real difference in young people s lives Compliance All offers are subject to an enhanced DBS check and satisfactory references. Apply Now If you have the skills, resilience, and flexibility to support children in residential care across Bradford, Keighley, and Halifax, apply today to join our bank team.