Customer Accounts Representative

Customer Accounts Representative

Location: Shipley, West Yorkshire (office-based)
Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week)

Join a Customer Operations team and help deliver excellent customer experiences. In this role, you ll support billing, metering, and front-line customer service while helping drive continuous improvement.

What You ll Do

• Manage the billing cycle, resolving exceptions and meeting deadlines.
• Maintain accurate customer and meter data for billing and Pay-As-You-Go services.
• Handle customer and client queries via phone, email, chat, and social media.
• Support customers by promoting digital self-service tools.
• Log and escalate complaints in line with policy.
• Work collaboratively across teams to resolve issues.
• Participate in social media monitoring and responses.
• Support onboarding by guiding new team members.

What You Bring

• Strong Microsoft Office skills and confidence using social media.
• Excellent written and verbal communication.
• Ability to prioritise in a fast-paced environment.
• Calm, empathetic, customer-focused approach.
• Accurate data entry and record-keeping.
• Team-focused mindset.

Qualifications & Experience

• GCSEs or NVQ Level 2/3 in Administration (or equivalent).
• Experience in customer service or billing administration is beneficial

Interested? Apply Today!