Infrastructure Support Engineer

Infrastructure Support Engineer - Managed Service Provider

Location: Hybrid (Home-based + weekly visits to Gloucestershire office)

Salary: Competitive + Bonus + Benefits

We're working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business that's redefining what "great support" looks like - combining technical excellence with a consultative, customer-first approach.

You'll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, you'll be working across a broad tech stack that will keep your skills sharp and your career progressing.

Day-to-day, you'll:

• Lead on Helpdesk provision and act as a key escalation point.
• Troubleshoot and configure networks, firewalls, and Windows Server environments.
• Deliver remote and onsite project engineering for clients.
• Conduct technical assessments and produce high-quality reports.
• Build lasting relationships with clients, becoming a trusted technical partner.

We want someone with genuine passion for IT infrastructure and customer service. The ideal candidate will bring:

• Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server.
• Hands-on experience with Microsoft 365, Intune, and Entra ID.
• Solid understanding of DNS, DHCP, IP subnetting, and routing.
• Knowledge of web filtering and email protection technologies.
• Experience in MSP or education environments (desirable, not essential).

If you've also touched on backup tech (Acronis, Veeam), XDR/EDR platforms, or virtualisation (VMware/Hyper-V), even better.

This is a chance to join a business that genuinely invests in its people and rewards results. You'll get:

• Competitive salary + performance bonus.
• Hybrid working with home office budget.
• 22 days holiday + bank holidays, increasing with service (plus your birthday off!).
• Electric vehicle salary sacrifice scheme.
• Company perks & wellbeing benefits.
• The freedom to innovate and a clear path for professional growth.

If you're ready to take ownership, expand your skills across cutting-edge infrastructure technologies, and become a key player in a growing MSP - we'd love to hear from you.