Italian Speaking Travel Team Manager

We are seeking an experienced Italian Speaking Travel Team Manager to join a highly successful luxury travel company working remotely (based in the UK only). Our client specializes in multi-day custom itineraries for discerning travellers and offers custom experiences & solutions throughout Italy.

Lucrative bonus, remote working, trips to Italy, generous holiday allowance and a great working team is on offer along with many other perks.

This exciting Italian Speaking Manager role is ideal for someone with a strong background in travel sales and leadership, particularly within luxury travel, tour operators, or DMCs. You will be responsible for leading and developing a sales team, driving performance, and ensuring that every client enquiry is handled with expertise, care and attention to detail.

Italian Speaking Travel Team Manager Duties:

• Managing sales performance and team cohesion for Travel Design.
• Serving as primary liaison for cross-departmental relationships.
• Monitoring team performance weekly, providing proactive feedback and
• coaching.
• Conducting weekly team meetings, fostering accountability and motivation
• across key metrics (calls, follow-ups, emails, client relations, conversion
• rates); tracks progress and provides solutions.
• Managing lead allocation, considering workload, staff requests, and skill sets
• to optimize productivity and revenue.
• Ensuring successful implementation of new systems and business processes
• through leadership, coaching, and training.
• Developing new sales initiatives.
• Managing sales budgets and targets
• Managing current products and proposes new product offerings.

Italian Speaking Travel Team Manager Essential Requirements:

• At least 2 years team leader/management experience within the travel industry
• Experience selling private tours of Italy Fluent in written and spoken English and Italian.
• Proficiency in staff management, including adapting management style (micro/macro)
• to optimize productivity and well-being.
• Capability in identifying and nurturing staff talent for career progression.
• Proficiency in staff coaching and training on systems and processes, including
• onboarding and off-boarding.
• Ideal but not essential proficiency with Airtable, ZenDesk & Google Suite.