Operations Assistant

Salary - £26,026.00

Work Type - Onsite

Job Location - The Old Sawmill, Thirlmere. Keswick. CA12 4TQ

Role Type - Permanent

Employment Type - Full Time

Working Hours - 37.0 Hours per Week

United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Job Purpose

We have a great opportunity for an Operations Assistant to join the North Cumbrian Catchment Team. You will provide support to the Management Team by acting as a coordinator. You will ensure that all identified training needs are fulfilled, including booking training courses, communicating arrangements, organising accommodation and subsistence if required. You will need to keep accurate records to ensure that compliance is met with regard to training, e.g. Manual Handling and similar Health & Safety training. You will coordinate all the activities to ensure the site is Health & Safety compliant including taking part and assisting in inspections. You will also coordinate and control the processes in relation to Company vehicles, including ensuring MOT's are current, recording any police notices and completing to ensure legal compliance. The role is varied and integral to an efficient site operation.

Accountabilities & Responsibilities

• Act as the Health & Safety administration lead, ensuring statutory record-keeping obligations are met and supporting all local H&S requirements including briefings, training, and documentation.
• Provide first-line support for IT queries (Outlook, Word, Excel), assist new starters with system access, and maintain regular contact with business support functions such as L&D, Procurement, and Fleet.
• Support recruitment activities including raising requests, interview coordination, onboarding, and maintaining up-to-date ID cards and leave records.
• Manage ordering and tracking of PPE, tools, IT equipment, and office supplies, including resolving discrepancies with suppliers and processing SAP orders and cheque requests.
• Coordinate training for the area, maintain accurate training records, and act as the main contact for course invitations and joining instructions.
• Support operational and fleet administration including fuel data monitoring, vehicle checks, AIRline system actions, lone working systems, and bonus scheme reporting, while also providing general admin support to managers.

Technical Skills & Experience

You will be highly organised, be able to multi task and be self-driven with accomplished interpersonal skills. You will also have:

• A high degree of self-motivation.
• Excellent attention to detail with excellent written and oral skills.
• Ability to demonstrate a high level of accuracy and the drive to achieve high quality work output.
• Excellent communication skills with proven ability to communicate effectively with colleagues, service providers and stakeholders.
• Ability to share knowledge and skills.
• Flexibility to travel between sites as required.
• Ability to demonstrate proficient use of Micro-soft packages.

As a part of this role flexibility to travel between sites as required therefore a full UK driving licence will be required for the role.

This role may not be eligible for the visa sponsorship

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.