NOC Team Lead (Network Service Operations Centre)

NOC Team Lead (Network Service Operations Centre)

3 Month Rolling Contract

Worcester (hybrid)

£400/day (Outside IR35)

Start Date: ASAP

NOC Team Lead with strong technical expertise in Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP.

Start ASAP in October/November 2025. 3-month initial contract in Worcester. Strong probability of renewals. Hybrid working - typically 4 day/week working in the office + 1 days/week working remotely (WFH).

A chance to work with a global IT Consultancy for a Telecoms end client.

Key skills, experience + tasks will include:

• Proven experience Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications.
• Proven experience in a NOC, Service Operations, or similar network management environment.
• Strong technical knowledge of IP Networking, FTTP, and fixed wireless access networks.
• Demonstrated leadership and people management skills, ideally with experience leading distributed or offshore teams.
• Experience with monitoring platforms, ticketing systems and incident management tools.
• Certificates/Qualifications:
• Essential: experience working within an ISP or carrier environment NOC
• Desirable: CCNA or equivalent vendor certification.
• Responsibilities:
• Team Leadership & Management: Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers. Set clear objectives, performance metrics and ensure regular feedback and reviews.
• Incident & Problem Management: Oversee 24/7 incident detection, response and resolution across FTTP and FWA services.
• Operational Excellence: Maintain NOC procedures, playbooks and SLAs and ensure adherence to them.