We are seeking a dedicated and enthusiastic Internal Customer Service Representative to join a dynamic team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding service to our customers. This role involves engaging with clients, resolving inquiries, and ensuring a positive experience for customers.
Responsibilities
- Respond to inquiries and engaging with existing customers to ensure customer expectations are met
- Provide accurate information regarding products and services, ensuring customers have the knowledge they need.
- Handle complaints and resolve issues effectively while maintaining a positive attitude.
- Maintain relationships with existing customers to encourage loyalty, trust and repeat business
- Work closely with the Sales and Quotation department to ensure customer requirements are met
- Monitor sales activities and customer spends/trends
Qualifications
- Proven experience in a customer service role is preferred.
- Previous experience in the Electrical industry would be an advantage
- Able to communicate and influence effectively
- Knowledge of MS Office (Outlook, Excel, Word and Social media platforms)
- Excellent telephone manner and communication skills
If this role would be of interest please apply with your up to date CV.