Job Title: E-Commerce Fulfilment Team Leader
Location: Droitwich
Salary: £24,000 - £25,000 per annum (depending on experience)
Hours: Full-time, Permanent
The Opportunity We are recruiting for a hands-on
E-Commerce Fulfilment Team Leader to join a well established business based in Droitwich. This individual will manage the day-to-day operations of an online order fulfilment team. This role is ideal for someone with strong leadership skills, excellent attention to detail, and experience working in a fast-paced logistics or retail environment. You will be responsible for ensuring online orders are picked, packed, and dispatched accurately and on time, while motivating your team to deliver a first-class customer experience.
What You'll Be Doing - Lead and supervise the fulfilment team on a daily basis
- Oversee the accurate picking, packing, and dispatch of customer orders
- Allocate team resources to meet daily order volumes and deadlines
- Ensure compliance with health & safety procedures and company policies
- Track team performance through KPIs and support continuous improvement
- Train and mentor team members to build skills and maintain morale
- Work closely with customer service and stock control to resolve order issues
- Suggest and implement process improvements for efficiency and accuracy
- Ensure equipment is used safely and maintained appropriately
- Provide regular updates and reports to management
About You - Previous experience in e-commerce fulfilment, warehouse, or logistics roles
- Proven supervisory or team leadership background
- Strong organisational and problem-solving skills
- Knowledge of warehouse or fulfilment systems (WMS) and Microsoft Office (Excel in particular)
- Able to work effectively under pressure and meet deadlines
- Flexible, adaptable, and comfortable in a fast-moving environment
Desirable: - Experience with e-commerce platforms such as Shopify, WooCommerce, or Magento
- Forklift licence or equipment handling qualifications
- First Aid or Health & Safety training
Additional Information - Full-time permanent role (37.5 hours per week, including some weekends)
- Manual handling is part of the role
Benefits - Company pension scheme
- Life insurance
- Staff discount scheme
- Free on-site parking
- Annual bonus scheme