Guest Experience Advisor

Guest Experience Advisor
Fallbarrow Holiday Park

Part time role - 22.5 hours across 3 days a week.

Weekends needed

Are you a fun loving people person looking for a career with a little more life? Join us as a Guest Experience Advisor , where guest experience comes first and creating amazing memories is second nature.

What you will be doing

• Provide excellent customer service and care in our reception areas.
• Ensure that all communication lines, telephones & operational hours are managed and handled in a timely manner.
• Keeping all administration work up to date, including bookings, cash reconciliation, arrivals and filing.
• Ensure that the reception area is customer focused and that all point-of-sale materials including flyers and promotions are correct, maintained and up to date.
• Work in collaboration with all park teams and central support to ensure all standards across all areas are operating at a high level and offering a great service to customers.

• Experience within a customer facing role, ideally within the leisure or hospitality industry.
• Excellent IT skills, as you'll be working on our systems to keep everything up-to-date and seamless as you engage with guests.

Whatever you do, please don't filter yourself out! We are often flexible when considering an applicant's skills and experience for a role. So, don't be put off if you don't tick all the boxes.

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 65 parks - as one of the best in the biz when it comes to apprenticeships, we've got your back when it comes to training!
• You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

At Parkdean Resorts we don't leave unforgettable moments to chance.

We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We're Parkdean people, and we do everything we can to ensure our guests and owners create amazing memories.

Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability.