Business Support Officer

Overview:

One of my local government clients is seeking a proactive and detail-oriented Business Support Officer to join their Enforcement Team. This is a key administrative role within the Revenues department, supporting the effective and lawful recovery of public funds through efficient back-office operations.

Key Responsibilities:

• Provide professional day-to-day administrative support to the Enforcement Agents

• Act as the first point of contact for enforcement-related queries (phone, email, post)

• Handle and process payments, maintain receipts, update accounts and records

• Liaise with internal departments, contractors, and external agencies

• Maintain data quality, meet audit standards, and ensure compliance with GDPR

• Track enforcement activity, issue communications, and escalate complaints when necessary

• Support fair and consistent service delivery aligned with Council policies

Person Specification:

Knowledge & Experience:

• Proven experience in a revenues enforcement or debt recovery administrative role

• Working knowledge of Taking Control of Goods regulations, Business Rates, Council Tax, and other enforcement mechanisms

• Experience dealing with challenging customers and working under pressure

• Ability to manage sensitive and confidential information effectively

Skills & Abilities:

• Excellent verbal and written communication skills

• Strong IT skills, particularly in Microsoft Office and internal databases

• Organised, methodical, and capable of prioritising workload

• Able to work independently and within a team environment

• Strong attention to detail and commitment to high service standards

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.