Inbound Sales Advisor

Inbound Sales Agent

Location: Northampton
Salary: £24,900 + commission + benefits

Are you a people person with a flair for sales and customer service? Do you enjoy building relationships, solving problems, and helping customers find the right solution for their needs? If so, this could be the role for you.

We re looking for enthusiastic Inbound Sales Agents to join a growing, customer-focused team. You ll be the first point of contact for customers looking to purchase or renew their travel insurance, making every interaction count and ensuring they feel supported and valued.

What you ll be doing

Handling inbound customer enquiries with warmth and professionalism

Building rapport through genuine conversations and understanding customer needs

Guiding customers through their options to find the right policy for them

Identifying opportunities to add value through cross-sell and upsell conversations

Following structured call flows and FCA regulations to ensure compliance

Consistently meeting personal and team targets while keeping the customer at the heart of everything you do

Developing your knowledge and skills with ongoing professional development (15 hours CPD per year)

What we re looking for

Strong communication skills you can explain things clearly, listen actively, and connect with people

Previous sales experience, ideally in a targeted or call centre environment

Resilience and adaptability you re comfortable working in a fast-paced, changing environment

Attention to detail and accuracy, especially when dealing with sensitive customer information

A team player who supports colleagues and shares knowledge

Confidence with IT systems (Word, Excel, Outlook)

Patience and empathy our customers range from their 50s to late 80s, so taking time to understand their needs is essential

Why you ll love it here

This is more than just a sales role it s about making a positive difference to customers lives. You ll be supported with great training, ongoing coaching, and the chance to develop your career in a business that truly lives by its values:

Better Together one team, working towards shared success

Keep It Real inclusive, open-minded, and transparent

Dare to be Different ambitious, innovative, and never settling for mediocrity

Do the Right Thing accountable, caring, and committed to promises

What s in it for you

Competitive salary + commission structure

Ongoing professional development

Supportive team culture where your contribution really matters

Opportunity to progress your career in a growing business

If you re motivated by sales, passionate about customer service, and want to join a team that values positivity and collaboration, we d love to hear from you.