Job Description
ADMINISTRATOR/CALL HANDLER
Location: Grantham
Start Date October
Type: Full-time Permanent
Salary: £27,000-£28,000 per annum
Are you an experienced administrator or call handler with a background in social housing and customer service? Our client, a leading social housing contractor, is looking for a dedicated professional to join their busy team in Grantham.
The Role:
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Handling inbound and outbound calls from tenants and residents.
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Logging and managing repairs, maintenance requests, and enquiries.
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Liaising with contractors, operatives, and housing officers.
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Providing excellent customer service and resolving issues efficiently.
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General administrative support, including updating records and systems.
About You:
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Previous experience within social housing, property services, or housing repairs is essential.
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Strong communication and organisational skills.
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Confident in dealing with tenants, sometimes in challenging situations.
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IT literate with the ability to update and maintain systems accurately.
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A team player with a proactive, customer-first approach.
Apply or send your CV to (url removed)
