ServiceNow Engineer

Job Title: ServiceNow EngineerLocation: Leeds (Hybrid - 3 days per week on-site)Salary: £65,000

Role Summary:We are seeking a skilled ServiceNow Engineer to join a financial services team, taking ownership of the operation, development, and maintenance of the ServiceNow platform. The role includes managing the enterprise service catalogue (ESC), supporting third-party modules, and ensuring the platform delivers effectively for business needs.

Key Responsibilities:

• Manage and prioritise the backlog, planning work into regular sprints and delivering changes through structured release processes.
• Test ServiceNow changes in non-production environments before deployment.
• Work closely with stakeholders to define requirements and advise on optimal use of ServiceNow features.
• Design solutions that meet requirements while adhering to platform best practices.
• Identify opportunities to improve services and implement enhancements proactively.
• Maintain the platform through routine housekeeping, bug fixes, configuration updates, and plugin management.
• Execute ServiceNow platform upgrades.
• Mentor and support other developers on the team.
• Research and recommend new tools or features to improve platform capabilities.
• Configure and onboard new modules, supporting knowledge transfer and training where needed.

Required Experience & Qualifications:

• Experience working in IT and contributing to software project delivery.
• Knowledge of ServiceNow and ITIL processes.
• Previous experience in a similar role or environment.
• Vocational qualifications or equivalent experience in Agile methodologies.
• ServiceNow Certified System Administrator and ServiceNow Certified Application Developer.
• Proven experience in ServiceNow development and administration, including designing and implementing new capabilities.
• Experience performing platform upgrades.
• Familiarity with plugins and third-party modules (e.g., VRM/TPRM).
• Understanding of CMDB configuration and use.
• Experience in regulated environments, supporting controlled change.
• Experience maintaining critical digital business applications.
• Solid knowledge of Agile software development methodologies.

Benefits:

• Pension plan and life protection
• Health and well-being support
• Generous leave allowance
• Discounts and flexible benefits options

Apply Now!