Customer Hub Officer

Job Description:

One of my local government clients is seeking a skilled Customer Hub Officer to join their front-line customer services team on a full-time basis.

This hybrid role requires a motivated and adaptable individual to support residents across a variety of service areas, particularly housing benefit, council tax, and business rates, including support for specified and exempt accommodation schemes.

Key Responsibilities:

• Provide accurate and timely information across a wide range of council services

• Handle customer enquiries via phone, email, and in person

• Promote and guide users on digital self-service platforms

• Manage cases to resolution using internal CRM systems

• Use systems such as Northgate Revenues & Benefits, Jadu CRM, and (email address removed)

Essential Experience:

• Strong understanding of Housing Benefits, including:

  • Specified accommodation

  • Supported housing

  • Accommodation-exempt schemes

• Knowledge of Council Tax, Business Rates, and Housing Advice

• Experience using local authority systems (e.g., Northgate, Jadu, (email address removed

• Familiarity with exempt and supported accommodation claims

Person Specification:

• Proven background in customer service, ideally in the public sector

• Excellent communication, empathy, and problem-solving skills

• Proficient in using digital tools and CRM systems

• Able to work independently and as part of a team

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.