Anti-Social Behaviour Tenancy Officer

About the Role

One of my local government clients is seeking a committed and experienced ASB Officer to join our Integrated Enforcement Service within the Communities Directorate. You will lead on the investigation and resolution of complex anti-social behaviour (ASB) cases across the borough, contributing to safer communities through proactive enforcement, support, and collaborative problem-solving.

This is a key frontline role with a focus on high-quality casework, legal enforcement, and multi-agency working to ensure effective interventions are in place to tackle persistent ASB issues.

Key Responsibilities

• Investigate complex ASB complaints, gathering credible evidence and determining appropriate and proportionate actions.

• Utilise a range of tools and powers (including legal remedies) to address ASB and support victims.

• Prepare court bundles, witness statements, and affidavits to a high standard. Represent the Council in court where required.

• Carry out risk assessments and refer cases to appropriate support and safeguarding services.

• Work collaboratively with internal departments, residents, the Police, and other partner agencies to resolve ASB issues and promote community safety.

• Maintain up-to-date and accurate case records using case management systems.

• Support positive community initiatives to prevent ASB and enhance neighbourhood quality of life.

Person Specification

Essential Skills & Experience

• Proven experience managing serious and complex ASB cases, including legal preparation for injunctions and possessions.

• Background in social housing or community safety settings.

• Experience conducting interviews with victims and perpetrators.

• Knowledge of safeguarding legislation and the ability to engage with vulnerable individuals.

• Excellent written and verbal communication skills, particularly in drafting legal documentation.

• Strong IT skills (including Microsoft Office); experience using case management systems (e.g., Flare/APP) is desirable.

• Confident working collaboratively with external partners such as Police, mental health teams, and mediation services.

Key Behaviours (aligned to TOWER Values)

• Collaborative and approachable, with strong relationship-building skills.

• Accountable and results-driven with a commitment to continuous improvement.

• Respectful, inclusive, and sensitive to the needs of diverse communities.

• Clear communicator who is open to feedback and innovation.

• Self-motivated and able to take initiative when tackling ASB challenges.

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.