Pensions Quality Assurance Manager

About the company:

Are you an experienced Quality Assurance professional with a deep understanding of Pensions Administration? Ready to take your next step in your career with a reputable business within the Pensions market?

Alexander Lloyd is working with a growing pensions administration business, our client is now looking to appoint a Pensions Quality Assurance Manager to take ownership of their QA function and play a leading role in shaping quality standards across GMP Equalisation (GMPe), Pensions Dashboard, Scheme Events and Member Benefits.

About the role:

As a Pensions Quality Assurance Manager, the successful candidate will be responsible for reviewing, leading, and implementing QA strategies across Pensions Administration functions.

• Develop and maintain QA frameworks and tools, recommend strategic improvements based on findings.
• Deliver insightful QA reports and contribute to continuous process improvements.
• Conduct audits, drive best practice, and support with external certifications.
• Identify and resolve data discrepancies and inefficiencies.
• Working collaboratively, coaching and mentoring team members, driving performance and fostering a collaborative working culture.
• Liaising with the internal management teams, auditors and stakeholders.

Key skills and experienced required:

• Proven Quality Assurance experience from within a TPA environment, is essential.
• Strong background in Pensions Administration (Defined Benefits & Defined Contributions)
• Current / previous team management / supervisory experience.
• Strategic mindset with a hands-on approach to problem solving and analysis.
• Excellent communication skills, strong stakeholder management skills.

If you're passionate about quality, thrive in complex pensions environments, then this opportunity could be for you! If you meet the above key skills and experience criteria, apply today!