Assistant Manager

At Birchgrove, we're not just creating places to live - we're building vibrant communities where people over 65 can thrive. Everything we do is rooted in purpose: supporting our residents, empowering our teams, and making every day meaningful.

One of our newest community, Pepperpot House in Godalming, is set against the stunning backdrop of the Surrey Hills. With its town-centre location, listed Cowshed at the entrance, and easy access to cafés, shops and local life, it's the perfect place to make a difference.

The RoleAs our Assistant Manager, you'll work hand-in-hand with the General Manager to make sure our community runs smoothly and feels like home. You'll support the team, help create a warm and welcoming environment, and keep the day-to-day operations ticking along brilliantly.

This is a great opportunity if you're ready to grow your leadership skills and work towards a future General Manager role - or if you're already a strong supervisor looking to step up.

What We're Looking ForWe're after someone who:

• Brings experience from retirement living, hospitality, healthcare or property.
• Is comfortable leading a team and supporting sales and operational goals.
• Knows their way around food & beverage service.
• Has a good head for numbers and can help manage budgets.
• Leads with empathy, energy and clear communication.
• Loves the idea of building community and making a difference to residents' lives.
• Can juggle a few things at once, make good decisions, and adapt on the fly.
• Is open to working flexibly, including some weekends.
• Shares our values - you can find them at birchgrove.life

What You'll Do Day to Day

• Be the right hand to the General Manager - and step up when they're away.
• Help keep everything running smoothly across sales, F&B, housekeeping, maintenance and resident support.
• Make sure we're meeting Health & Safety standards and keeping things safe for everyone.
• Assist with rotas, budgets and cost control.
• Lead the housekeeping and front of house teams to keep our spaces spotless and welcoming.
• Dream up and deliver events that bring people together and create joy.
• Keep on top of maintenance requests and planned works to make sure everything's in good shape.
• Support the sales journey - from planning sessions to tours and home visits.
• Spot opportunities to make things even better and share your ideas.
• Pitch in wherever needed to make the community thrive.

Why You'll Love Working Here

• Room to grow: We'll invest in your development and support your career path.
• Real impact: Your work genuinely improves lives - every single day.
• Collaborative culture: We work together, trust each other, and have the space to be creative.
• A welcoming team: We value diversity, inclusion and being ourselves.
• Great benefits: Competitive pay and perks, plus the chance to be part of something meaningful.
• A trusted brand: Birchgrove is proud to lead the way in later living in the UK.

If you're ready to make a difference, grow your skills and be part of a team that genuinely cares - we'd love to hear from you. Please do pop in for a coffee and see what we do - just call and ask for Amy.

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