27 jobs found

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilising more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimises and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfilment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces-including Amazon, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit We are looking for an Ecommerce Director to join our European Team in London to support the scaling of the business by driving the performance of the brands we represent on Amazon and other Marketplaces. This is a commercial leadership role with Europe wide responsibilities. The role reports into the VP of Ecommerce and it will lead a team of both Senior eCommerce Managers and Senior Advertising Strategists. You will be responsible for the relationship and financial performance of the portfolio of global brands that your team manages. You will support and coach your team in defining and implementing the end to end growth and profitability plan for the portfolio of brands managed by your team by working cross functionally with Operations, Content, Advertising, Creative, Merchandising and Finance. You will also identify opportunities to increase efficiencies and best practices by leading cross functional projects to implement processes to scale the organisation in the EU. You are a strategic and commercial Leader who engages partners and internal stakeholders towards a common goal. You display a high level of emotional intelligence and have a track record of developing people to perform at their best. You have a growth mindset and can lead a team through the ambiguity of fast changing landscapes. Core responsibilities Drive revenue and profit growth for your portfolio of brands in the EU across marketplaces through a data driven approach. Define and execute against a clear end to end plan to achieve targets via promotional planning, seasonal phasing, NPD launches, advertising campaigns, SEO/content optimisation, CX and operational improvements. Director will manage both Senior eCommerce Managers and Senior Advertising Strategists to deliver core commercial objectives across brand and advertising. Proactively manage internal and external stakeholders to ensure that an efficient operation is delivered across the end to end value chain. Lead by example by getting into the details and relentlessly seeking out opportunities to drive sales and remove defects. Own the budgeting process and forward looking plan for your portfolio of brands to include sales, profit margins and investment levels. Build trust with your brand portfolio to deliver outstanding client satisfaction. Have a passion for continuous improvement by using tech to build and automate processes to scale the business at pace. What will I need to thrive in this role? Proven commercial leadership experience working within an ecommerce business, with prior marketplace experience preferable but not required. Demonstrated experience leading and developing teams to achieve business goals. Ability to provide clear direction, foster collaboration, manage performance, and support professional growth. Analytical and able to make sense of data and complexity. Can influence externally and internally to achieve common goals. Able to deal with ambiguity and to thrive in a fast paced, start up type environment by pivoting priorities. A proactive nature, problem and innovative solver. Excellent time management and organisation skills to prioritise workloads effectively. What is the hiring process? An initial phone interview with Pattern's talent acquisition team Focus Interview with our VP of Ecommerce (1 hour) Focus Interview with our Director (1 hour) Additional focus interview with Managing Director (1 hour) Top Grading with HR and Reference collection Offer How can I stand out as an applicant? Be clear, concise and specific when explaining a point (STAR model and answer first are the suggested frameworks). Be prepared to talk about professional accomplishments with specific data to quantify examples. Be ready to talk about how you can add value and be the best addition to the team. Focus on mentioning how you would make a difference at Pattern. Be prepared to talk about any side projects related to data and analytics. We are looking for individuals who are: Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes. Data Fanatics - A data fanatic is someone who recognises problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data. Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritises the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern. Team of Doers - Someone who is a part of a team of doers uplifts team members and recognises the specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners. Why should I work at Pattern? Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolve quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include: 28 days Holiday (increasing to 32 days with each year of service) Competitive salary and stock option available upon joining Hybrid working (3 days a week in the office Tues Thurs) Private Medical Insurance Enhanced Pension Scheme Enhanced Maternity and Paternity leave and pay Nursery Scheme Cycle to Work Scheme Work from Anywhere policy for up to 4 weeks a year Free breakfast and snacks in the office Regular company socials

Senior Product Manager Location: London (Hybrid) About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About the role We are seeking an experienced Product Manager - Cross Border to join our product organisation. In this role, you will lead product strategy, discovery, and delivery for capabilities that help merchants navigate complex international sales, starting with supporting their product catalog readiness, through enabling their online checkout experiences to accommodate for unique taxes and compliance aspects, all the way through execution and delivery of the fulfilment phases. You are expected to leverage AI for constant refinement of the various features and flows improving efficiency and value as well as handling user-facing experiences that simplify global selling. You will work cross-functionally with engineering, design, sales, compliance, operations, legal, and GTM teams to define and ship solutions that unlock value for merchants expanding their e-commerce footprint globally. What you'll do Define product vision & strategy: Shape the roadmap for global commerce products with a focus on cross-border pricing, duties & tax calculation, compliance, and an international wide set of regulatory aspects - all with a purpose of simplified selling and streamlined operations. Champion end-to-end ecommerce funnel tooling: Drive a SCRUM team in developing features that automate various steps and dimensions of both shopper and merchant facing experiences that required to complete and support a smooth and accurate cross-border shopping experience, focusing on financial and compliance accuracy to reduce merchant risk and negative surprise costs at delivery. Lead discovery & prioritisation: Conduct user research, gather requirements from stakeholders, and balance short-term merchant needs with long-term product strategies. Deliver scalable solutions: Partner with engineering and design to launch high-quality features that improve merchant operational workflows and customer checkout and post-checkout experiences across regions. Measure impact: Define success metrics, monitor product performance (e.g., conversion, compliance accuracy rates, landed cost precision), and iterate based on data. Cross-team communication: Coordinate with legal, operations, and partner teams to ensure global features meet regulatory and commercial requirements in diverse markets. Who you are Experienced product leader: 5+ years of product management experience in SaaS, compliance and/or e-commerce, with a history of shipping impactful global products. Cross-border domain knowledge: Understanding of international taxation (VAT/GST), import duties, trade compliance, and how these impact pricing and checkout experiences. Data-driven: Comfortable using quantitative and qualitative data to set priorities, test hypotheses, and drive decisions. Technical aptitude: Able to collaborate with engineering teams on APIs, integrations, and backend workflows, and translate complex requirements into clear specs. Customer-centric: Passionate about solving real merchant challenges and enhancing the global selling experience. Collaborative communicator: Excellent verbal and written communication; thrives in cross-functional environments. Nice to have Experience with e-commerce platforms (Shopify, SFCC, Magento/Adobe Commerce, BigCommerce). Prior work in tax/finance, trade compliance, or international logistics software. Familiarity with AI-empowered products or analytics tools. Exposure to products that operate in regulated or multi-jurisdiction environments. Benefits Competitive base salary. Stock options in a high-growth startup. Competitive PTO with public holidays additional. Private Health. Pension. Wellness benefits. Breakfast Mondays. Diversity & Equal Opportunities We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.

Please note this role is offered as an initial 6 month fixed term contract on a PAYE basis Lyst is a global fashion shopping platform founded in London in 2010 and catering to over 160M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion products in one place, curating pieces from 27,000 of the world's leading brands and stores. In 2025, Lyst joined Zozo, operators of Zozotown, the leading fashion e commerce platform in Japan. This partnership marks a bold new era for Lyst, as we accelerate our vision and work together to transform the future of fashion shopping through AI and technology. At Lyst, we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn't, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better choices and help fashion partners find better audiences as the category leading destination for every fashion shopper. The Role We're looking for a technically strong Product Manager to lead our Affiliate Operations product team, and be the primary Lyst owner for our partnership with ZOZO's Data Science team in New Zealand. Lyst became part of the ZOZO group last year, and this role will work closely with ZOZO's R&D teams to turn research into productionised product data improvements. You will be accountable for the quality, reliability and discoverability of the world's largest product catalogue, powering discovery and commerce across Lyst. Crucially, you will also support Lyst's commercial initiatives from a TPM perspective - shaping the product and data work to accelerate product merging and enrichment. You'll be the lead Lyst contact for ZOZO's Data Science department and will run regular meetings, define joint milestones and translate data science research into Lyst production work. Together you'll accelerate product merging and enrichment while ensuring tooling is production ready. This role is highly cross functional and strategic. If you enjoy being technical, shipping data products, and managing a data science partnership to deliver measurable business outcomes, this is for you. What you'll own Affiliate Operations strategy & roadmap - Prioritise initiatives that raise data quality, completeness and coherence, and ensure delivery of outcomes that improve discovery and checkout metrics. Data foundations & pipelines - Working with engineering, to define product data models and taxonomies and own product data quality KPIs and remediation workflows. Ensure enrichment and merging flows are implemented and monitored. Partnership with ZOZO Data Science (NZ) - Be the primary Lyst lead managing the relationship with ZOZO's data science team: align roadmaps, define experiments, translate research into production requirements, agree on data contracts/security/IP terms, and run regular syncs and reviews. ZOZO collaboration is a core part of our product enrichment work. Operational ownership - Set and measure SLAs for data freshness, accuracy and output quality. Ensure handoffs and runbooks for the Affiliate Operations team are clear. Commercial & stakeholder management - Liaise with Partnerships and Commercial teams to align product data priorities to business objectives (e.g. ROAS bidding algorithms). People & process - Lead the Affiliate Operations product practice: improve team rituals, prioritisation and delivery cadence. Day to day responsibilities Create and maintain an outcome driven roadmap for Affiliate Operations and our commercial roadmap. Translate ZOZO data science outputs (enrichments/merges/flags) into production requirements, APIs and acceptance criteria. Run regular cross organisation planning with ZOZO and Affiliate Operations, including quarterly planning and technical workshops; manage time zone differences and ensure clear asynchronous handovers. Define and track OKRs tied to listings quality and commercial outcomes. Build the backlog and intake process for operational work, tooling requests and BAU. Communicate progress and trade offs clearly to senior stakeholders. Qualifications 3-6+ years product management experience, with a technical/data focus (hands on TPM or Senior TPM). Strong technical literacy: comfortable with APIs, data schemas, ETL/ingestion pipelines and product data modelling. Experience working with data scientists and engineering teams to productise models and features for production. Proven stakeholder management and delivery track record - you can run complex cross functional projects and manage external technical partners. Excellent written and verbal communication; experience coordinating across time zones and cultures. Agile delivery experience and a bias toward measurable outcomes. Nice to have Experience in ecommerce marketplaces or affiliate commerce. Exposure to machine learning/MLops or productionising ML models. Prior experience working with an external data science partner or international R&D partner. Familiarity with taxonomy design, entity resolution and image/data enrichment workstreams. Experience working with affiliate operations or merchant operations teams. Our Ways of Working Office Days: We all come into the office on Tuesdays and Thursdays, with the option to work remotely or come into the office on the other days. Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst's holiday year runs from 1 April to 31 March. Remote Working: Work from anywhere for up to 4 weeks per year. Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss. Clothing Benefit: We provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service. Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start. Training Allowance: All employees are entitled to an annual training allowance of £1,000 for conferences, industry events, training courses and to purchase resources. Pension Scheme: Our pension provider is The People's Pension. We offer a minimum employee contribution of 5% and 3% employer contribution. Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You'll receive a free eye test every year and a discount towards glasses. Cycle-to-Work Scheme: Lyst will purchase a bicycle from your chosen retailer, and you will receive a voucher to pick up your bicycle from them. Transport Season Ticket Loan: Employees can apply for an interest free season ticket loan to support your travel to work. Social Events: Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more.

London About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin protecting decisions with real time data and capability. Our products span cross border, tax, returns, demand planning, and our next generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About this Role We are seeking a Partner Manager to join our expanding team and play a pivotal role in driving revenue growth and strengthening strategic partnerships with key partners. This position focuses on building impactful relationships, executing joint go to market (GTM) strategies, and ensuring measurable success for both the company and its partners. The Partner Manager will collaborate closely with internal teams across sales, marketing, and product to deliver value to partners and drive market share growth in the eCommerce landscape. This role is ideal for someone ready to join a growing team with opportunities to grow with Swap as we undergo a very exciting growth journey. The ideal candidate comes with a proven track record in partnerships and who thrives in a startup environment and is passionate about transforming e commerce through cutting edge technology. Responsibilities Plan and execute joint Go-to-Market initiatives alongside partners to drive partner sourced revenue growth. Own your portfolio to drive pipeline growth and meet booking targets directly tied to partnerships. Collaborate with partners on joint sales efforts, including co selling, lead generation, and pipeline acceleration. Partner Enablement & Advocacy Support internal sales teams in articulating the value of partnerships, advocating for partner solutions and services. Establish and align with key partners for ongoing learning and enablement opportunities to ensure Swap's product and roadmap is driving value for shared clients. Track and monitor sales performance metrics tied to partnerships, ensuring alignment with revenue goals. Build and maintain trusted, revenue focused relationships with key partners, serving as the primary point of contact for all GTM activities. Partner Relationship Management Conduct regular business reviews with partners to assess performance, identify new opportunities, and resolve challenges being faced. Advocate for partners internally, ensuring their needs are addressed across product, marketing, and sales teams. Marketing Collaboration & Demand Generation Align closely with Swap and our partners' marketing teams to co develop and execute joint demand generation campaigns. Manage leads generated through partner activities, such as co marketing initiatives or events. Leverage co branded marketing materials, case studies, and success stories to amplify visibility and sales impact. Performance Monitoring & Reporting Track and report on the performance of partnerships using KPIs tied to partner sourced revenue, partner influenced revenue, and partner co marketing effectiveness. Provide regular updates to senior management on partnership outcomes and areas for growth and program needs as we scale. Continuously refine GTM strategies based on performance data and market feedback. Maintain CRM hygiene and ensure data accuracy in HubSpot. Requirements Minimum 3 years of experience in B2B SaaS partnerships, preferably within e-commerce or related industries. Proven track record of meeting or exceeding targets in a commercial role. Strong consultative and negotiation skills. You're able to articulate commercial strategy and understand what motivates decision making. Proficiency with CRM systems (HubSpot) and sales engagement platforms. Familiarity with e-commerce platforms, marketplaces, and SaaS solutions is a plus (not essential). Highly motivated, self starter, team player with an entrepreneurial mindset. Ability to manage multiple priorities and thrive in a fast paced, hypergrowth environment. Stock options in a high growth startup. Competitive PTO with public holidays additional. Private Health. Pension. Wellness benefits. Breakfast Mondays. Diversity & Equal Opportunities We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.

Head of Creative Strategy ECD Business Unit 2 Performance Creative Strategy & Operations Reports to: Chief Creative Officer Function: External Creative Division (ECD), Business Unit 2 Location: Hybrid, Central London (Camden) Compensation: Competitive Salary + Benefit Scheme + 28 days Paid Holiday + Private Health The Opportunity We're looking for an experienced operator and leader to join the senior management team of the UK's largest performance creative department. Hambi Media (ECD) is the creative engine of the Soar Group - the UK's independent Meta agency. Our Creative Strategy department is the group's single biggest revenue driver, producing performance creative across High Production video, UGC, and Static for 7-9 figure DTC and e-commerce brands. We manage over £100M in ad spend and operate 13 creative pods. This is not a role for someone who wants to write scripts or build decks. This is a senior leadership hire focused on how the department runs, scales, and performs. You will partner with the Head of Creative Strategy (who owns the creative methodology and domain expertise) while you take ownership of operational excellence, leadership structure, and department performance. Your role is to turn a high-performing department into a world-class one through systems, standards, and people. What You'll Own Department Leadership & Team Development Lead and line-manage a team of Creative Leads, Senior Creative Strategists, and Creative Strategists - setting the bar for performance, accountability, and professional standards across the department Develop senior strategists and creative leads into confident, autonomous leaders - coaching them through difficult conversations, client escalations, strategic thinking, and team management Partner with the Head of Creative Strategy on department direction: you bring the leadership and operational excellence; she brings the creative strategy domain expertise Own the people strategy for the department: performance management, progression frameworks, capacity planning, and succession Build and maintain a department culture of ownership, curiosity, and relentless improvement - one where the team is motivated, stretched, and proud to work Operational Excellence & Standards Set and enforce quality standards across all creative output - High Production, UGC, and Static - ensuring consistency across every pod Champion process improvement and identify bottlenecks before they become blockers - from briefing workflows to reporting cadences to production handoffs Act as the feedback loop between the Creative Strategy team and senior leadership - surfacing patterns, risks, and opportunities that the CCO needs to see Drive accountability through clear KPIs, and a rhythm of performance conversations that keep the department sharp Strategic & Commercial Impact Ensure the department's creative output is commercially impactful - work that drives measurable results for clients across Meta, whilst remaining profitable Support the commercial growth of the department - working with the CCO and wider C-suite to evolve the service offering, identify revenue opportunities, and contribute to business strategy Think beyond delivery: you're here to help shape what the department becomes, not just keep it running Cross-Functional Collaboration Work closely with Account Management, Production, Post-Production, and Media Buying teams to ensure seamless delivery and aligned priorities Contribute to department-wide rituals (Monthly Momentum, Friday shoutouts, quarterly reviews) and drive cross-pod knowledge sharing Be a visible, trusted leader across the wider group - not just within the Creative Strategy team Who We're Looking For This role demands someone who can lead from the front, raise the bar on creative thinking and leadership, and take ownership of outcomes, not just output. Must-Have Proven experience leading large teams (20+ people minimum) - this is the most important requirement. You've built, scaled, or led a department or function of this size, ideally within an agency or marketing services environment Experience developing senior executors into leaders - you've coached managers, set progression frameworks, and built the kind of leadership bench that lets a department run without you in every room Strong commercial acumen - you've owned department P&Ls and are experienced in spreadsheets Agency or marketing services background - you understand the pace, client dynamics, and operational complexity of agency life. Your experience doesn't make you slow or too big for 'scrappiness' when required Excellent communicator - you can present in an empowering and inspiring way, lead team meetings, deliver tough feedback with care, and write clearly Cultural leader - you naturally set the tone for the teams around you. People want to work for you because you make them better Nice-to-Have Experience within creative strategy, performance creative, or paid social specifically - valuable but not essential. Our Head of Creative Strategy owns the domain methodology; you bring the leadership lens Understanding of DTC / e-commerce business models and the brands we serve Familiarity with the Meta and TikTok advertising ecosystems Experience with AI-augmented creative workflows or production innovation What Success Looks Like In your first 3 months: You've built trust with every Creative Lead and Senior Strategist - they see you as someone who makes them better You've established a clear operating rhythm: regular 1:1s, performance check-ins, and a visible presence across the department You've identified the top 3 operational or cultural improvements the department needs and started executing on them Katy and the senior team are operating with more confidence and autonomy because you've created the leadership structure that supports them By month 6: The department is running at a higher standard - measurably. Creative quality, team satisfaction, and delivery consistency have all improved You've developed at least 2 senior team members into demonstrably stronger leaders You're a trusted voice at the senior management table - contributing to business strategy, not just department updates The CCO's time has shifted: less firefighting, more innovation - because you own the department's operational performance About the Soar Group The Soar Group is one of the UK's fastest-growing performance agency groups, home to three specialist agencies. On the inside, we work as one: Hambi Media: Performance creative agency for Meta, delivering High Production, UGC, and Static ads. The UK's largest performance creative division. For You Advertising: The UK's independent TikTok agency, specialising in TikTok paid media, TikTok Shop, and creator-led content at scale. Soar With Us: Paid social and paid search, managing media buying and growth strategy across the group's client portfolio. Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK's largest Creative Strategy department with design, production, strategy, and UGC all under one roof. What Sets Us Apart Nominated for Meta's Creative Diversity Award 2025, the only independent agency recognised Highest independent agency spend on Meta in 2025 Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US Two production studios (London and Manchester) Creators of D2C Diaries, one of the UK's leading eCommerce podcasts Partnered with Meta, TikTok, Foreplay, and Triple Whale Benefits 28 days paid holiday including birthday leave, Christmas Eve and New Year's Eve Long-service holiday scheme: after 2 years' service, you'll receive 1 extra day of annual leave for every year of service Flexible and hybrid working (2 days in office) Regular team socials Company Private Health and life insurance scheme Company pension scheme Work abroad for 1 month a year

Please note this role is offered as an initial 6 month fixed term contract on a PAYE basis Lyst is a global fashion shopping platform founded in London in 2010 and catering to over 160M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion products in one place, curating pieces from 27,000 of the world's leading brands and stores. In 2025, Lyst joined Zozo, operators of Zozotown, the leading fashion e commerce platform in Japan. This partnership marks a bold new era for Lyst, as we accelerate our vision and work together to transform the future of fashion shopping through AI and technology. At Lyst, we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn't, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better choices and help fashion partners find better audiences as the category leading destination for every fashion shopper. The Role We're looking for a technically strong Product Manager to lead our Affiliate Operations product team, and be the primary Lyst owner for our partnership with ZOZO's Data Science team in New Zealand. Lyst became part of the ZOZO group last year, and this role will work closely with ZOZO's R&D teams to turn research into productionised product data improvements. You will be accountable for the quality, reliability and discoverability of the world's largest product catalogue, powering discovery and commerce across Lyst. Crucially, you will also support Lyst's commercial initiatives from a TPM perspective - shaping the product and data work to accelerate product merging and enrichment. You'll be the lead Lyst contact for ZOZO's Data Science department and will run regular meetings, define joint milestones and translate data science research into Lyst production work. Together you'll accelerate product merging and enrichment while ensuring tooling is production ready. This role is highly cross functional and strategic. If you enjoy being technical, shipping data products, and managing a data science partnership to deliver measurable business outcomes, this is for you. What you'll own Affiliate Operations strategy & roadmap - Prioritise initiatives that raise data quality, completeness and coherence, and ensure delivery of outcomes that improve discovery and checkout metrics. Data foundations & pipelines - Working with engineering, to define product data models and taxonomies and own product data quality KPIs and remediation workflows. Ensure enrichment and merging flows are implemented and monitored. Partnership with ZOZO Data Science (NZ) - Be the primary Lyst lead managing the relationship with ZOZO's data science team: align roadmaps, define experiments, translate research into production requirements, agree on data contracts/security/IP terms, and run regular syncs and reviews. ZOZO collaboration is a core part of our product enrichment work. Operational ownership - Set and measure SLAs for data freshness, accuracy and output quality. Ensure handoffs and runbooks for the Affiliate Operations team are clear. Commercial & stakeholder management - Liaise with Partnerships and Commercial teams to align product data priorities to business objectives (e.g. ROAS bidding algorithms). People & process - Lead the Affiliate Operations product practice: improve team rituals, prioritisation and delivery cadence. Day to day responsibilities Create and maintain an outcome driven roadmap for Affiliate Operations and our commercial roadmap. Translate ZOZO data science outputs (enrichments/merges/flags) into production requirements, APIs and acceptance criteria. Run regular cross organisation planning with ZOZO and Affiliate Operations, including quarterly planning and technical workshops; manage time zone differences and ensure clear asynchronous handovers. Define and track OKRs tied to listings quality and commercial outcomes. Build the backlog and intake process for operational work, tooling requests and BAU. Communicate progress and trade offs clearly to senior stakeholders. Qualifications 3-6+ years product management experience, with a technical/data focus (hands on TPM or Senior TPM). Strong technical literacy: comfortable with APIs, data schemas, ETL/ingestion pipelines and product data modelling. Experience working with data scientists and engineering teams to productise models and features for production. Proven stakeholder management and delivery track record - you can run complex cross functional projects and manage external technical partners. Excellent written and verbal communication; experience coordinating across time zones and cultures. Agile delivery experience and a bias toward measurable outcomes. Nice to have Experience in ecommerce marketplaces or affiliate commerce. Exposure to machine learning/MLops or productionising ML models. Prior experience working with an external data science partner or international R&D partner. Familiarity with taxonomy design, entity resolution and image/data enrichment workstreams. Experience working with affiliate operations or merchant operations teams. Our Ways of Working Office Days: We all come into the office on Tuesdays and Thursdays, with the option to work remotely or come into the office on the other days. Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst's holiday year runs from 1 April to 31 March. Remote Working: Work from anywhere for up to 4 weeks per year. Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss. Clothing Benefit: We provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service. Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start. Training Allowance: All employees are entitled to an annual training allowance of £1,000 for conferences, industry events, training courses and to purchase resources. Pension Scheme: Our pension provider is The People's Pension. We offer a minimum employee contribution of 5% and 3% employer contribution. Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You'll receive a free eye test every year and a discount towards glasses. Cycle-to-Work Scheme: Lyst will purchase a bicycle from your chosen retailer, and you will receive a voucher to pick up your bicycle from them. Transport Season Ticket Loan: Employees can apply for an interest free season ticket loan to support your travel to work. Social Events: Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more.

Our success is built upon the trust and dedication of our team members. We view ourselves not only as a warehouse and distributor but as an integral part of our clients' businesses. We are confident in our ability to provide the best service available and are always looking for passionate individuals to join us in our mission. Whether you're interested in operations, customer service, or content creation, Airbox Fulfilment offers a dynamic and supportive environment for personal and professional growth. Join our leadership team as a warehouse manager and grow your career as we continue to scale across the UK and Europe! We're looking for someone who thrives in a high-volume, multi-client environment. You'll oversee daily warehouse activity - from goods-in through to dispatch - and lead a team of around 60 staff, ranging from Supervisors and Operatives to meet key performance targets for our clients, old and new. You'll also develop your own skills working as part of a team of Warehouse Managers, managing a large 3PL warehouse operation in Leighton Buzzard. You'll support our weekend team as a Supervisor, working Saturdays and Sundays, 9AM till 8PM, with the possibility to support our weekday teams too. This role is perfect for someone who thrives in a scaling fulfilment environment and likes to get things done right, while aiming to continuously improve. There will be a heavy focus on the client delivery, the development of our people and the Airbox culture. Key Responsibilities Support our Warehouse Operations Manager to lead day-to-day operations across our warehouse Develop and mentor a team of Warehouse Supervisors as you develop your management skills Monitor and manage warehouse KPIs like order accuracy and dispatch times Ensure all stock movement and order processing is efficient and accurate Support continuous improvement projects as we invest in automation and tech Help onboard new clients and align your team with their service requirements Create a positive, safe, and accountable working environment What We're Looking For Warehouse management experience in a fast-paced, 3PL or eCommerce environment Strong people skills - confident in coaching, performance management, and team development Experience working with WMS platforms and managing SLAs Comfortable working in a bilingual team (Dutch and English) Proactive, structured and focused on delivering results A desire to grow with us as we expand our footprint in Europe What We Offer Competitive sa lary - de pending on experience Bonus opportunities based on performance Full-time, fixed term contact A key role in shaping our Netherlands operation Real opportunities to develop into a senior leadership position as we grow Work with a friendly, fast-moving team that values ideas, ownership and energy

The Seller Catalogue Manager owns the quality, competitiveness and visibility of our marketplace catalogue across the UK and International Markets. The primary responsibility is to ensure seller data is accurate, enriched and fit for purpose, and to turn that high quality data into clear, actionable trading insights. This role does not directly execute seller facing actions. Instead, it generates a structured pipeline of opportunities (e.g. content fixes, pricing gaps, availability issues, GTIN/GS1 integrity, search visibility improvements) that are passed to Seller Success and Sales to activate in line with our Lead Scoring Methodology. Key Responsibilities Catalogue Quality & Seller Data Leadership (Primary Mandate) Own end to end seller data quality across the UK, EU and US. Enforce data acceptance rules (accept, optimise, suppress or return to seller). Maintain standards for images, titles, attributes, GTINs/GS1, encoding and duplicate prevention. Own taxonomy, category hierarchy, product mapping and catalogue segmentation. Ensure international readiness through correct language, symbol and encoding rules. Trading Insight & Opportunity Generation Analyse visibility, search rank, competitiveness, conversion, GMC health and availability. Identify category, brand, seller and product level opportunities. Produce structured "opportunity packets" for Seller Success & Sales (issue, action, size of prize). Prioritise opportunities using Trading Score, Lead Score and propensity to improve signals. Search, Browse & Discoverability Quality Detect and remove ghost products and incorrect category placements. Improve search/browse relevance through data quality and mapping fixes. Define rules for surfacing, suppressing or boosting products based on competitiveness and data quality. Collaborate with Buyer Experience and Tech on ranking logic, filters and visibility signals. Pricing Accuracy & Market Competitiveness Maintain pricing accuracy across regions and detect market misalignment. Segment products into pricing buckets (KVI, premium, long tail, substitution sensitive). Surface pricing led trading opportunities for Seller Success & Sales to execute. Feature Brand Management (UK & EU) Ensure top brands meet high standards for images, GTINs, content and compliance. Improve visibility and conversion of feature brands through data and competitiveness insights. Partner with Marketing on brand level discovery, merchandising and campaigns. Google Merchant Center (GMC) Readiness Ensure catalogue data meets GMC requirements for GTINs, categorisation, attributes and pricing. Reduce GMC disapprovals and improve impression share by elevating data quality. Use GMC data to surface further content / output optimisation opportunities. Requirements Essential Marketplace or eCommerce trading, catalogue or category operations experience. Strong understanding of product data, attributes and taxonomy. Analytical ability to turn data into actionable opportunities. Strong cross functional communication and influence. Commercial awareness and attention to detail. Must be comfortable building the trading function from the ground up including frameworks, processes, segmentation logic and methodologies. Ability to handle large, unstructured datasets and segment them into actionable cohorts using robust repeatable methods. Capable of defining scalable trading frameworks such as pricing cohorts, conversion segmentation, attribute completeness scoring, and propensity to improve models. Desirable Experience with search platforms, feeds or pricing competitiveness tools. Exposure to international catalogue management. Experience influencing teams without direct ownership. Benefits Salary of £60,000 - £70,000 depending on experience. Company equity. 25 days annual leave + bank holidays. 1 extra day off for your birthday. Employee assistance programme. Perks at Work benefit platform. Opportunities for career development and progression. The role is hybrid: three days in the office during probation and 1-2 days afterwards, in our Manchester office space in Media City or central Bournemouth. Our Commitment OnBuy is an equal opportunity employer. We are dedicated to creating a fair and transparent workforce, starting with a recruitment process that does not discriminate on the basis of gender, sexual orientation, marital or civil partnership status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Just a heads up - we never use WhatsApp or any messaging apps to contact candidates. If someone reaches out this way, it isn't us; let the recruitment team know.

A leading health technology company is seeking a Seller Catalogue Manager to oversee marketplace catalogue quality, competitiveness, and visibility. This role involves ensuring accurate seller data and generating actionable trading insights through strategic analyses. Ideal candidates should have experience in eCommerce or trading operations, strong analytical skills, and the ability to communicate cross-functionally. The position offers a salary between £60,000 and £70,000 and supports hybrid working arrangements in Manchester or Bournemouth.

Customer Service Manager - London, United Kingdom Full-Time Reporting to Ecommerce Operations Manager, you are responsible for leading customer service team to deliver exceptional service, setting performance targets and developing policies to improve customer satisfaction and loyalty. Role and responsibilities In-house customer service team Manage in-house customer service team. Evaluate team structure. Recruit, train and develop team members. Coach and support team members in handling complex, escalated, or high-level VIP complaints, ensuring timely and satisfactory resolution. Resolve PayPal disputes timely. Manage refund registration. Set effective KPIs and monitor performance weekly. Implement actions to reduce ticket backlog, reduce ticket to order ratio, improve response time, response quality, resolution time and CSAT. Eventually build the team to not only resolve customer issues, but to support the business in retaining and converting customers from a commercial perspective. Outsourced contact centre Evaluate outsourced contact centre and possibly select and migrate to a new partner. Set relevant KPIs to contact centre that are different from in-house team and hold them accountable. Regular meetings and visits to contact centre. Check agent quality by sampling a percentage of responses. Identify problems and resolve root causes. Reduce escalation rate from contact centre to in-house team. Improve response time, response quality, resolution time and CSAT. General management Weekly KPI reporting - identify key trends, issues or complaints and implement action plans. Regularly analyse customer surveys and other feedback data to inform decisions. Review workflows and email templates. Review operating model between in-house team and outsourced contact centre and propose strategies. Forecast ticket volume and plan resources and scheduling accordingly in advance in response to business scaling. Review training needs and improve training materials, training process, training quality internally and externally. Constantly optimise technologies, systems and automation for efficiency where suitable. Collaborate with the wider teams to provide customers with information regarding fulfilment, product information, stock, etc. and improve the process. Support onsite product reviews and improve external customer review scores (e.g. TrustPilot). Ensure compliance with personal data protection rules. Balance the objectives of improving service levels and controlling costs. Knowledge and skills At least 5 years' solid ecommerce customer service experience at established fashion, homeware or lifestyle brands or retailers, ideally covering wide European markets. Existing experience in managing in-house customer service team and outsourced contact centre. Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills. Proficiency in CRM software (Zendesk, Gorgias, AI agent, chatbot), ERP systems and Microsoft Office Suite. Demonstrating solid achievements in KPIs, efficiency and customer satisfaction rather than activities. Proactive and self-motivated. Excellent problem-solving skills. Passionate about customer care. Highly organised with the ability to multitask. Good attention to detail. Resilient, focused under pressure in a fast-moving commercial environment. Effective communication skills, written and verbal, with a natural ability to connect with people at all levels. Educated to degree level. Proficiency in any of the following languages would be a plus: German, French, Italian or Spanish.

Ecommerce Manager Remote (UK-based) , 3-6 Month Contract, Immediate Start We're working with a fast-growing ecommerce brand that's expanding into the UK and looking for an Ecommerce Manager to support their local web operations. This is a hands-on role where you'll take ownership of the UK site's day-to-day updates, work closely with tech and product teams, and help improve performance across their e click apply for full job details

Ecommerce Manager Remote (UK-based) , 3-6 Month Contract, Immediate Start We're working with a fast-growing ecommerce brand that's expanding into the UK and looking for an Ecommerce Manager to support their local web operations. This is a hands-on role where you'll take ownership of the UK site's day-to-day updates, work closely with tech and product teams, and help improve performance across their e click apply for full job details