Job Description
Global Head of Infrastructure
Location: Birmingham, 2-3 days a week onsite
Salary: up to 113,000 + Cash car + 30% bonus + benefits
Organisation: Global FTSE 250
Our client is a Global FTSE 250 organisation undergoing a major digital transformation under a new CIO. With a refreshed Target Operating Model and significant investment in technology, the business is reshaping its Digital & Technology function to be leaner, more strategic, and higher performing.
The new structure will be complemented by a strong global outsourcing model covering support, operations, and service delivery.
The Opportunity
The Global Head of Infrastructure will lead the global infrastructure function through a period of major change, embedding maturity, driving governance, and establishing a high-performing outsourced delivery model.
Key Responsibilities
- Lead the Infrastructure Function:
Own the global infrastructure roadmap spanning networking, hybrid cloud, environments, and data centres. - Outsourcing Leadership:
Oversee the transition of infrastructure operations to offshore partner going live in January.
Build a governance-led, process-driven model delivering consistent and reliable services. - Service Management & Performance:
Drive SLA performance, reporting, and continuous improvement across all regions.
Embed a strong service culture and operational discipline. - Architecture & Transformation:
Review and modernise the infrastructure architecture (last updated 2019).
Lead data centre consolidation and Azure-based hybrid cloud strategy over the next two years. - Stakeholder & Vendor Management:
Partner closely with global business and IT stakeholders.
Manage vendor relationships, third-party contracts, and OPEX budget. - Cyber & Resilience:
Address cyber maturity gaps and enhance resilience in partnership with Security and Operations teams.
About You
You're a seasoned infrastructure leader who can balance technical credibility with strategic vision. You excel at leading global teams, managing outsourced partners, and driving operational excellence.
You'll bring:
- Experience leading global infrastructure functions in complex organisations.
- Strong vendor and stakeholder management skills.
- Background in outsourcing or MSP delivery (India experience a plus).
- Knowledge of hybrid cloud (Azure) and data centre transformation.
- A collaborative, service-focused leadership style.
