Repairs Senior Customer Resolution Officer

Job Advert: Repairs Senior Customer Resolution Officer

Are you passionate about providing exceptional customer service in the housing industry? Do you have a knack for resolving issues and improving processes? If so, we have an exciting opportunity for you!

Position: Repairs Senior Customer Resolution Officer
Location: Croydon, CR0 1EA
Contract Type: Temporary (2 months)
Working Pattern: Full Time
Hourly Rate: 26.42 per hour PAYE or 34.39 per hour Umbrella
Hybrid

About Us:
At our organisation, we take pride in delivering safe, affordable homes and reliable services to our community. Our Property team is dedicated to ensuring that all residents receive excellent repairs and maintenance services.

What You'll Do:
As the Repairs Senior Customer Resolution Officer, you'll play a vital role in managing complex cases and providing outstanding support to our repairs service. Your responsibilities will include:

• Acting as the key liaison for disrepair cases and complex repairs.
• Providing proactive and reactive case management.
• Collating information in line with the Disrepair Protocol.
• Ensuring effective communication between front-line staff and back-office services.
• Conducting site inspections and ensuring high-quality service delivery.
• Resolving customer complaints in line with our policies.

What You'll Need to Have:
To thrive in this role, you'll need:

• At least 1 year of experience in property maintenance work, with skills in contract management and performance evaluation.
• Strong knowledge of property inspection and common defects.
• Excellent customer care, communication, and interpersonal skills.
• Proficiency in record-keeping and time management.
• Good IT skills (intermediate Word, Outlook & Excel).
• Understanding of health and safety legislation and a commitment to diversity and safeguarding.

Why Join Us?

• Conveniently located just 11 minutes from East Croydon train station and 5 minutes from George Street tram station.
• Be part of a dedicated team focused on delivering exceptional services.
• Opportunities for continuous improvement and professional growth.

How to Apply:
If you're ready to join a winning team that values customer service and believes in making a difference, we want to hear from you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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