Water Customer Technician

Water Customer Technician

Salary - £38,462

Work Type - Onsite

Job Location - Winsford Depot, Road One Industrial Estate, Winsford, Cheshire, CW7 3QD - This role will require travel to other sites

Role Type - Permanent

Employment Type - Full Time

Working Hours - 37.0 Hours per Week

United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits:

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Job Purpose:

We have a great opportunity for a Water Customer Technician to join our team in Winsford.

As a Water Customer Technician, it will be your role to deliver first time resolution to water network customer issues and problems.

Responsible for the end to end management of customer issue resolution, from the initial appointment to final resolution, supported by the area based Water Customer Managers and the Network teams.

You will also be the first point of contact for customer issue resolution and to ensure the delivery of excellent customer service

Accountabilities & Responsibilities:

• Responsible for ensuring Customer appointments are attended and issues resolved
• Provide incident and event support
• Arrange for domestic disconnections
• Investigate and validate domestic customer consequential damage claims
• Investigate insurance claims
• Ensure PPE and company vehicles are maintained in line with H&S policy
• Flush/refresh mains which are causing customer issues
• Identifying and locating leaks that are customer generated on UU apparatus
• Identifying and locate leaks on customer service pipes
• Manage the resolution of leaks on customer service pipe including liaison with the NMA
• Locate stop taps and private services
• Install/remove loggers in support of resolving customer pressure and flow issues
• Undertake customer disconnection, shut offs and supply restoration
• Take samples chlorine residual and phosphate to prove potential leaks
• Undertake Non Regulatory sampling activities
• Support area rezones
• Set up, operate and remove standpipes
• Update mobile device
• Liaison with internal and external stakeholders
• Carry out network risk assessments
• Undertake network valve operations
• Complete red lining activities
• Raise further work as appropriate e.g. NMA, Meter Services, others
• This role entails some weekend working

Skills / Experience & Qualifications:

• GCSE grade C or above, City and Guilds, or ability to demonstrate technical and customer skills
• Knowledge and experience in the operation of water networks and leakage detection and repair techniques
• Excellent communication and interpersonal skills
• Effective influencing and negotiation skills
• Excellent customer service focus and be able to resolve customer issues
• Ability to work alone as well as effectively as part of a team
• A good level of competency in the use of relevant IT packages
• A valid UK Driving Licence

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.