Water Customer Technician

Salary - £38,462

Work Type - Onsite

Job Location - Oldham Wastewater Treatment Works, The Causeway, Off Gateway Crescent, Broadway Industrial Estate, Chadderton, OL9 9XD

Role Type - Permanent

Employment Type - Full Time

Working Hours - 37 hours

United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits:

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

About the role:

We have a great opportunity for a Water Customer Technician to join our team in North Manchester.

As a Water Customer Technician, it will be your role to deliver first time resolution to water network customer issues and problems.

Responsible for the end-to-end management of customer issue resolution, from the initial appointment to final resolution, supported by the area based Water Customer Managers and the Network teams.

You will also be the first point of contact for customer issue resolution and to ensure the delivery of excellent customer service.

Key Accountabilities:

• Ensure customer appointments are attended, issues are resolved, and incidents or events are supported. Investigate domestic disconnections, consequential damage claims, and insurance claims.
• Identify and locate leaks on customer service pipes, UU apparatus, and private services. Manage leak resolutions, perform network risk assessments, and undertake network valve operations.
• Flush and refresh mains causing customer issues, install/remove loggers, and complete red-lining activities. Maintain PPE and company vehicles in line with health and safety policies.
• Take chlorine residual and phosphate samples to confirm potential leaks, perform non-regulatory sampling activities, and update mobile devices with accurate information.
• Liaise with internal and external stakeholders, support area rezones, operate standpipes, and raise further work as needed. Provide reliable asset performance data and recommend solutions to recurring process problems.

Skills / Experience & Qualifications:

• Knowledge and experience in the operation of water networks and leakage detection and repair techniques
• Excellent communication and interpersonal skills
• Effective influencing and negotiation skills
• Excellent customer service focus and be able to resolve customer issues
• Ability to work alone as well as effectively as part of a team
• A good level of competency in the use of relevant IT packages
• This role entails some weekend working
• GCSE grade C or above, City and Guilds, or ability to demonstrate technical and customer skills
• Hold a valid UK driving licence

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.