Protection Adviser

If you're passionate about helping customers and committed to delivering exceptional service, this role could be the perfect fit. You'll take the time to understand each customer's needs, guide them through their options, and ensure they feel confident in making the right choice.

This is a telephone-based role, working with both personal and business customers, where building strong relationships and providing a smooth, high-quality customer journey are key.

The Role:

• Provide outstanding customer service and professional advice over the phone
• Thrive in a fast-paced environment, effectively managing multiple customer needs and priorities
• Take ownership of your development, with full training and ongoing support at every stage
• Adhere to FCA regulations and internal compliance standards when giving advice
• Accurately document every interaction, ensuring quality, clarity, and the best possible outcome for each customer

Key Skills & Experience:

• Proven experience in insurance sales (essential)
• Strong knowledge of protection products and the advice process
• CeMAP or RO5 (or equivalent) qualification required
• Professional, confident telephone manner with excellent communication skills
• Target-driven, with the motivation to achieve and exceed sales goals

What's on offer:

• Competitive salary with a rewarding bonus scheme
• Remote working (with an initial 4-week training period in their Stockport office)
• Hybrid options also available for people who live local to Manchester
• Comprehensive benefits package and excellent opportunities for career growth
• Work for a leading company who takes pride in their advisers and the service they offer