Contractors Safety Office Manager

Contractors Safety Office Manager
Location: London Luton Airport (LLA)
Salary: £65,000pa + up to £6,000pa profit share
Work Patterns: 37-hour week, on-site 5 days a week
Pension: 12% employer contribution
Annual Leave: 25 days + Bank Holidays
Other Benefits: Bupa Private Medical Insurance, Life Assurance, Health Cash Plan

Job Type: Permanent
Reports to: Maintenance Operations Manager

About the Role:

We are seeking a skilled and proactive Contract Safety Office Manager to lead a small, dedicated team responsible for overseeing all contractor-related activities across London Luton Airport.

This hands-on role is central to ensuring contractors operate safely, efficiently, and in full compliance with health, safety, environmental, and regulatory standards.

As the accountable owner of the Contractor Management System (CMS), you will manage contractor performance, conduct audits, review risk assessments and method statements (RAMS), and drive continuous improvement in contractor safety and operational processes.

You will also be expected to build strong relationships with stakeholders across departments and be available for out-of-hours support during audits or significant incidents.

The 4 Key Areas of Responsibilities:

1. Contractor Management System (CMS):

• Manage the CMS to meet LLA policies and procedures.
• Carry out assurance checks to ensure compliance is adhered to.
• Provide monthly performance reports and escalate issues as required.
• Conduct annual reviews and updates of the CMS.
• Manage the "Concerto FM" contract and monitor system performance.
• Continually review legislative and regulatory changes impacting contractor operations.

2. Contractor Management:

• Lead the team overseeing all contractor activities across LLA.
• Support contractor processes, including reviewing RAMS for Work Authorisation and issuing PTWs.
• Conduct Continuous Improvement (CI) assessments, site-wide CI checks, and table-top exercises.
• Conduct regular compliance audits and investigations into contractor failures, near misses, or incidents.
• Track and log the effectiveness of contractor site access.
• Foster collaboration and understanding with contractors to enhance the safety culture.

3. Reporting & Performance:

• Deliver monthly performance dashboards and KPIs to the Head of Technical Services.
• Chair quarterly contractor forums for framework suppliers and service providers.
• Identify and present improvements to CMS processes, contractor performance, and on-site operations.

4. Team Leadership & Training:

• Lead, mentor, and develop the team to align skills with role requirements.
• Foster a culture of safety, compliance, and operational excellence.
• Provide training and continuous development opportunities for team members.

About You:

Essential Experience & Knowledge:

• Proven experience managing contractors from a safety/engineering perspective.
• Strong knowledge of CMS systems and contractor compliance processes.
• Health & Safety professional with NEBOSH or equivalent qualification.
• Experience managing and developing a team.
• Strong organisational, data collection, and reporting skills.
• Excellent communication and stakeholder coordination abilities.

Key Skills & Attributes:

• Strategic thinker with a proactive, solution-oriented approach.
• Strong leadership and team management capabilities.
• Ability to multitask and prioritise in a fast-paced environment.
• Detail-oriented, adaptable, and open to embracing new technologies and best practices.
• Flexible, committed, and positive "can-do" attitude.
• Experience with construction, engineering, or airside operations is highly desirable.