Contact Centre Agent

About us

Our client is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, and has 39,000 employees in more than 120 territories. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance

Holidays are accrued for PAYE contractors and they get 28days to start off with which increases to 33days after 12weeks.

Description:

Location: Redhill RH1 1WS - fully onsite

Contract Length: 3rd November 2025 to 31st December 2025

The Role

Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.

Performance Objectives:

Excellence

Forward on escalated calls in the correct manner

Maintain and develop knowledge of pension schemes

People

Provide support to the administration team

Support team members during busy periods

Work as part of an effective team

Clients

Answer the phones and respond to members queries to set service standards

Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand

Communicate with members via email

Make outbound calls when required

Financial

Hit individual (KPI of 50 calls per day) and team targets

Ensure timely completion of timesheets

Willis Towers Watson's Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, UK and US. We have worked with some of the world's leading organizations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.

Minimum Criteria & Skills (including education & licenses)

Essential

Able to work to a high level of accuracy

Able to work well under pressure and meet targets

Interpersonal skills to include good written and verbal communication

Computer literate

Excellent customer service skills and a positive, customer focused attitude

Advantageous

Experience in either DB or DC pensions administration would be an advantage

Experience working within a contact centre would be an advantage

Thank you for your time and cooperation.