Job Description
A West London-based Local Authority is seeking an experienced Housing Register & Allocations Officer to join their team for an initial 6-month contract. The role will require you to be based in the office two days each week, and to work 37 hours each week (Monday to Friday). You will report directly into the Allocations and Housing Register Manager.
In this role, you'll take ownership of assessing and managing housing register applications, ensuring all decisions comply with the Council's Allocations Scheme and Part VI of the Housing Act 1996.
Key responsibilities include:
- Assessing new applications, medical cases, changes of circumstances, and annual renewals
- Advising applicants on eligibility, banding, priority awards, and housing options
- Verifying documents and evidence, ensuring all information is complete and accurate
- Liaising with applicants, internal teams, and external agencies to clarify cases
- Deciding on complex applications involving medical needs, overcrowding, or statutory duties
- Maintaining accurate case records and issuing decision letters in line with policy
- Assisting the team with backlogs, appeals, or policy reviews as needed
- Successfully implementing the Allocations Policy to ensure the effective use of properties.
- Liaising with local authorities, other housing associations and appropriate agencies to achieve the policy objectives in allocating its properties, attending liaison meetings as necessary.
- Working as part of a team advertising and letting council and RSL homes to applicants on the housing register, or who require emergency temporary accommodation due to threat of homelessness.
- Challenging RSLs where nominations arrangements are not being met, with supervision from Team Leader.
- Providing efficient and effective administration of the allocation of all housing resources available to ensure that customer's needs are met and to ensure the implementation of the Council's Housing Allocation Scheme.
- Advertising properties and processing shortlists to arrange viewings.
Experience of working with the NEC housing system is highly desirable. No home visits are required in this role.
This is a fantastic opportunity to make a real impact in a busy service, with interviews commencing week beginning Monday 20th October. The hourly rate is 25.15 (Umbrella).
Only applicants who meet the above criteria and are available either immediately or on a short notice period (1-2 weeks) need apply for this post, as the client is looking for an immediate start.
