Operations Director & Nominated Individual

Operations Director & Nominated Individual

We are recruiting for a strategic, values-led Operations Director to lead a supported accommodation service for young people, ensuring quality, safety and compliance.

Position: Operations Director & Nominated Individual

Location: Eastbourne

Salary: £55,000-£60,000 pro rata

Hours: 3 days per week, with flexibility across the week

Closing Date: 14/11/2025

About the Role

This senior leadership role offers the opportunity to shape and oversee a semi-independent supported accommodation service for unaccompanied asylum-seeking children (UASC). The Operations Director will act as the Nominated Individual, ensuring the service meets Ofsted's Supported Accommodation Regulations and Standards 2023.

Key responsibilities include:

• Strategic oversight of service delivery, safeguarding, and regulatory compliance
• Line management of the Registered Service Manager and support team
• Preparing the service for Ofsted inspections and liaising with regulatory bodies
• Leading on safeguarding, policy implementation, and conflict resolution
• Monitoring quality assurance, data analysis, and beneficiary feedback
• Supporting recruitment, training, and retention strategies
• Financial oversight in partnership with the Finance Director
• Attending quarterly Trustee meetings and contributing to strategic planning
• Championing young people's voices and promoting independence and dignity
• Overseeing accurate reporting and documentation for regulatory bodies

This is a hands-on leadership role requiring a balance of operational rigour, strategic thinking, and compassionate oversight.

About You

The ideal candidate will bring:

• A Level 5 Diploma in Leadership for Health and Social Care (or equivalent)
• Experience in Ofsted-regulated supported accommodation or children's homes
• A strong understanding of safeguarding, risk management, and health & safety
• Knowledge of relevant legislation including Supported Accommodation Regulations 2023, GDPR, and Working Together to Safeguard Children
• Proven ability to lead teams, resolve complex issues, and drive service improvement
• Excellent communication skills and a commitment to equality and diversity
• Confidence in data analysis, reporting, and stakeholder engagement

This role suits someone who thrives in a values-driven environment and is passionate about improving outcomes for vulnerable young people.

About the Organisation

This service provides ringfenced, semi-independent accommodation for looked-after young people. The organisation is committed to safeguarding, inclusion, and continuous improvement. It offers a warm, collaborative culture and a strong ethos of listening to beneficiaries and staff alike. The Operations Director will join a dedicated leadership team and play a pivotal role in shaping the future of the service.

Other roles you may have experience of could include:

Registered Manager, Head of Safeguarding, Children's Home Manager, Service Director, Head of Operations, Strategic Lead - Social Care, Responsible Individual, DSL, Head of Residential Services, Supported Accommodation Lead.