Customer Experience Specialist

Are you passionate about people and delivering exceptional service?

Sopra Steria's Private Sector team is on the lookout for Customer Experience Specialists based near our Glasgow regional hub. You'll be supporting a major client in the financial services industry, helping resolve customer queries with care and professionalism. This is a 12-month fixed-term contract with real potential for growth.

If you're looking to build a strong foundation in customer service and experience, this is a fantastic opportunity to develop your skills in a Great Place to Work Certified organisation. As a Customer Experience Advisor, you'll thrive in a fast-paced contact centre environment, where delivering outstanding service is at the heart of everything we do.

Interviews will be held onsite across 29th - 31st of October with a start date of the 24th of November.

We're proud to offer:

• Full Time (37.5hrs)/Part Time (27.5hrs) and Condensed Shifts (37.5 hrs over 4 days) available: Shifts between 8.00am - 8.00pm, Monday to Sunday (including weekends)
• Initial 4-week training (Full Time): Monday to Friday, 9.00am to 5.00pm, combining classroom learning and job shadowing
• Career progression opportunities
• Flexible benefits tailored to your needs
• Training and development to help you grow

What you'll be doing:

• Handling incoming calls and identifying customer needs with empathy and accuracy
• Resolving issues clearly and efficiently
• Following compliance and regulatory guidelines
• Managing complaints with professionalism

What you'll bring:

• A strong customer focus and relationship-building mindset
• Team spirit and a drive to contribute to a high-performing environment
• Flexibility and adaptability in a changing landscape
• Motivation for personal and professional growth

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Employment Type: Full-time, Part-time, Fixed Term Contract

Location: Glasgow

Security Clearance Level: BPSS

Internal Recruiter: Olly Walker

Salary: Up to £25,621

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.

Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.