Techniche Global is supporting a specialist automotive parts manufacturer based in Harlow in the appointment of an experienced Customer Service Manager . This is a genuine management role responsible for leading and developing a customer service function consisting of six team members, including Customer Service Advisors, Sales Support, and Marketing Administration. The successful candidate will have proven experience managing customer service or client-facing teams, with a strong track record of improving performance, developing people, and delivering high standards of customer service. Experience within a B2B environment is preferred, with manufacturing, automotive, engineering, or technical product experience being advantageous. Key Responsibilities of the Customer Service Manager: Lead, manage, and develop the customer service team, ensuring high standards of performance and customer care. Coach, mentor, and support team members to improve capability, engagement, and overall team performance. Manage performance, attendance, employee relations, and resolve conflicts effectively. Ensure customers receive clear communication, accurate information, and a consistently high level of service. Manage customer order processes, ensuring requirements are communicated effectively and fulfilled on time. Handle customer complaints, investigations, and corrective actions to drive service improvements. Identify and implement process improvements to improve customer experience and operational efficiency. Build strong relationships with customers, internal teams, and senior stakeholders. Monitor team performance and introduce appropriate training and development where required. Provide regular updates and reporting to the Sales Operations Director. Skills & Experience Required Proven experience managing and developing a customer service team in a management-level role. Strong background in customer service, client operations, or customer-facing environments. Demonstrable experience improving team performance and customer service standards. Excellent leadership skills with the ability to motivate, coach, and develop individuals. Strong communication and relationship-building skills across customers, colleagues, and stakeholders. Ability to manage multiple priorities and perform effectively in a fast-paced environment. Strong problem-solving and decision-making skills with the ability to remain calm under pressure. Excellent organisational skills and attention to detail. Confident using customer service systems, Microsoft Office, and Excel. Experience using ERP systems would be advantageous. Experience within manufacturing, automotive, engineering, or technical products would be beneficial. Personal Attributes Positive and professional approach. Customer-focused mindset with a commitment to service excellence. Resilient, adaptable, and able to manage changing priorities. Proactive, self-motivated, and results-driven. A team player who leads by example and creates a positive, high-performing culture. All candidates must be able to prove that they have the right to work in the UK. If this role is of interest, Apply Now!
Aug 20, 2026
Full time
Techniche Global is supporting a specialist automotive parts manufacturer based in Harlow in the appointment of an experienced Customer Service Manager . This is a genuine management role responsible for leading and developing a customer service function consisting of six team members, including Customer Service Advisors, Sales Support, and Marketing Administration. The successful candidate will have proven experience managing customer service or client-facing teams, with a strong track record of improving performance, developing people, and delivering high standards of customer service. Experience within a B2B environment is preferred, with manufacturing, automotive, engineering, or technical product experience being advantageous. Key Responsibilities of the Customer Service Manager: Lead, manage, and develop the customer service team, ensuring high standards of performance and customer care. Coach, mentor, and support team members to improve capability, engagement, and overall team performance. Manage performance, attendance, employee relations, and resolve conflicts effectively. Ensure customers receive clear communication, accurate information, and a consistently high level of service. Manage customer order processes, ensuring requirements are communicated effectively and fulfilled on time. Handle customer complaints, investigations, and corrective actions to drive service improvements. Identify and implement process improvements to improve customer experience and operational efficiency. Build strong relationships with customers, internal teams, and senior stakeholders. Monitor team performance and introduce appropriate training and development where required. Provide regular updates and reporting to the Sales Operations Director. Skills & Experience Required Proven experience managing and developing a customer service team in a management-level role. Strong background in customer service, client operations, or customer-facing environments. Demonstrable experience improving team performance and customer service standards. Excellent leadership skills with the ability to motivate, coach, and develop individuals. Strong communication and relationship-building skills across customers, colleagues, and stakeholders. Ability to manage multiple priorities and perform effectively in a fast-paced environment. Strong problem-solving and decision-making skills with the ability to remain calm under pressure. Excellent organisational skills and attention to detail. Confident using customer service systems, Microsoft Office, and Excel. Experience using ERP systems would be advantageous. Experience within manufacturing, automotive, engineering, or technical products would be beneficial. Personal Attributes Positive and professional approach. Customer-focused mindset with a commitment to service excellence. Resilient, adaptable, and able to manage changing priorities. Proactive, self-motivated, and results-driven. A team player who leads by example and creates a positive, high-performing culture. All candidates must be able to prove that they have the right to work in the UK. If this role is of interest, Apply Now!
Helpdesk Lead We're looking for a proactive and customer-focused Helpdesk Lead to oversee a team of Helpdesk Advisors and ensure the delivery of an efficient, high-quality support service. The role is based on site in Birmingham. Key Responsibilities Lead, coach, and develop a team of Helpdesk Advisors. Ensure requests and work orders are processed accurately and within service levels. Monitor team performance, workload, and daily operational activity. Manage team rotas to ensure adequate service coverage. Build strong relationships with customers and stakeholders. Analyse performance data and drive continuous improvement initiatives. Support training, onboarding, and ongoing development of team members. Ensure compliance with company policies, procedures, and health & safety requirements. About You Previous experience leading a helpdesk, customer service, or service desk team. Strong people management and coaching skills. Excellent communication and organisational abilities. Customer-focused with a proactive, problem-solving mindset. Comfortable managing KPIs and working in a fast-paced environment. Proficient in Microsoft Office, particularly Excel and Word. Experience with CAFM or service management systems is desirable. What We Offer Competitive salary and benefits package. Career development and training opportunities. Supportive and collaborative working environment. Opportunity to make a real impact within a high-performing team.
Aug 20, 2026
Full time
Helpdesk Lead We're looking for a proactive and customer-focused Helpdesk Lead to oversee a team of Helpdesk Advisors and ensure the delivery of an efficient, high-quality support service. The role is based on site in Birmingham. Key Responsibilities Lead, coach, and develop a team of Helpdesk Advisors. Ensure requests and work orders are processed accurately and within service levels. Monitor team performance, workload, and daily operational activity. Manage team rotas to ensure adequate service coverage. Build strong relationships with customers and stakeholders. Analyse performance data and drive continuous improvement initiatives. Support training, onboarding, and ongoing development of team members. Ensure compliance with company policies, procedures, and health & safety requirements. About You Previous experience leading a helpdesk, customer service, or service desk team. Strong people management and coaching skills. Excellent communication and organisational abilities. Customer-focused with a proactive, problem-solving mindset. Comfortable managing KPIs and working in a fast-paced environment. Proficient in Microsoft Office, particularly Excel and Word. Experience with CAFM or service management systems is desirable. What We Offer Competitive salary and benefits package. Career development and training opportunities. Supportive and collaborative working environment. Opportunity to make a real impact within a high-performing team.
Customer and Sales Support Advisor Slough £31,500 + yearly bonus and monthly commission Monday to Friday 9am - 5pm (please note on Monday you will be required to work one late shift a week 11.30am - 7.30pm.) One Sunday a month you will be required to work from home 8.30am - 3.30pm and then you get Friday off. This is a real gem of a role working with a leading business based in Slough who provide a 5-star product within a prestigious and luxury market. Our client is looking for an experienced customer service advisor/sales support with cross-selling and up-selling experience to join their team, you will need to have previous experience in delivering excellent service, demonstrating the ability to work in a fast-paced environment, working closely with clients and customers. Please note that the majority of this role is taking inbound calls from businesses and existing customers who are placing orders and processing and upselling products where appropriate. There will be some outbound calls required when company promotions are launched. Duties: Answering high volume inbound calls Account management duties, occasional local client visits accompanying the Manager Producing sales analysis reports Making outbound calls to existing customers Making outbound calls to lapsed accounts Making focused outbound calls to move promotional stock Processing orders Dealing with customer queries Upselling promotional and new products General admin duties Requirements: Previous customer service/upselling/cross-selling experience A highly motivated individual Excellent communication skills On top of base salary is a monthly bonus based on promotional products sold, plus there is a yearly bonus, based on company sales and KPIs. Our client is always on the lookout for bright and ambitious people who strive for continual improvement and a 5-star customer service. If you enjoy working within customer service and dealing with customers, then you will thrive in this company! Benefits include; Pension scheme, discount on products, death in service, long service gifts, 24 days holiday + bank holiday increasing up to 30, free on-site parking, plus company events, celebrations. If you are interested in applying for this position then please email me your CV today! Is this a great opportunity for you? Apply today! Not quite what you re looking for? Recommend a friend you know and receive a £100 voucher upon their successful placement. Please note to be entitled to the voucher the recommended candidate must successfully complete their probationary period with their new employer. What You Need to Do Now: If you're interested in this role, please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications, if we have not contacted you within 48 hours, please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data, please visit our website where you can find our Data Privacy Notice.
Aug 20, 2026
Full time
Customer and Sales Support Advisor Slough £31,500 + yearly bonus and monthly commission Monday to Friday 9am - 5pm (please note on Monday you will be required to work one late shift a week 11.30am - 7.30pm.) One Sunday a month you will be required to work from home 8.30am - 3.30pm and then you get Friday off. This is a real gem of a role working with a leading business based in Slough who provide a 5-star product within a prestigious and luxury market. Our client is looking for an experienced customer service advisor/sales support with cross-selling and up-selling experience to join their team, you will need to have previous experience in delivering excellent service, demonstrating the ability to work in a fast-paced environment, working closely with clients and customers. Please note that the majority of this role is taking inbound calls from businesses and existing customers who are placing orders and processing and upselling products where appropriate. There will be some outbound calls required when company promotions are launched. Duties: Answering high volume inbound calls Account management duties, occasional local client visits accompanying the Manager Producing sales analysis reports Making outbound calls to existing customers Making outbound calls to lapsed accounts Making focused outbound calls to move promotional stock Processing orders Dealing with customer queries Upselling promotional and new products General admin duties Requirements: Previous customer service/upselling/cross-selling experience A highly motivated individual Excellent communication skills On top of base salary is a monthly bonus based on promotional products sold, plus there is a yearly bonus, based on company sales and KPIs. Our client is always on the lookout for bright and ambitious people who strive for continual improvement and a 5-star customer service. If you enjoy working within customer service and dealing with customers, then you will thrive in this company! Benefits include; Pension scheme, discount on products, death in service, long service gifts, 24 days holiday + bank holiday increasing up to 30, free on-site parking, plus company events, celebrations. If you are interested in applying for this position then please email me your CV today! Is this a great opportunity for you? Apply today! Not quite what you re looking for? Recommend a friend you know and receive a £100 voucher upon their successful placement. Please note to be entitled to the voucher the recommended candidate must successfully complete their probationary period with their new employer. What You Need to Do Now: If you're interested in this role, please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications, if we have not contacted you within 48 hours, please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data, please visit our website where you can find our Data Privacy Notice.
Are you currently working in the care sector or hospitality/retail and looking to transfer your skills into an office based environment? Would you like to join a business that will invest in you from day one and provide the best training? Are you looking for a company which will provide a clear career path in place? Do you want to join a fun and collaborative team? Then this could be the role for you please apply now! Client Details Are you currently working in the care sector or hospitality/retail and looking to transfer your skills into an office based environment? Would you like to join a business that will invest in you from day one and provide the best training? Are you looking for a company which will provide a clear career path in place? Do you want to join a fun and collaborative team? Then this could be the role for you please apply now! Description As a Healthcare Customer Service Advisor you will be forefront of the business for existing members providing support and guidance and helping with any enquiries they may have in regards to their products and services. You will be booking medical appointments and processing referrals alongside dealing with any claims and gathering all required information. The role will be mainly corresponding with customers over the telephone alongside email and occasional webchat platforms. If you thrive from working within a customer focused environment please apply now! Profile Previous experience working within a similar environment the business can be fully open to the background! Empathetic and caring Strong communication skills able to build good working relationships An excellent listener and a solutions focused attitude Resilient and a proactive approach Able to work under pressure in a volume environment An excellent team player Job Offer Salary of 26300+ reputable healthcare business+ central York+ full training provided+ excellent progression and development opportunities+ good benefits package+ free gym on site+ private medical insurance+ discounts of all the major retailors+ easily accessible location in York with free parking+ hybrid working+ superb offices and facilities+ Monday to Friday 9am-5pm+ lovely team and culture+ immediate interviews being held please apply now!
Aug 20, 2026
Full time
Are you currently working in the care sector or hospitality/retail and looking to transfer your skills into an office based environment? Would you like to join a business that will invest in you from day one and provide the best training? Are you looking for a company which will provide a clear career path in place? Do you want to join a fun and collaborative team? Then this could be the role for you please apply now! Client Details Are you currently working in the care sector or hospitality/retail and looking to transfer your skills into an office based environment? Would you like to join a business that will invest in you from day one and provide the best training? Are you looking for a company which will provide a clear career path in place? Do you want to join a fun and collaborative team? Then this could be the role for you please apply now! Description As a Healthcare Customer Service Advisor you will be forefront of the business for existing members providing support and guidance and helping with any enquiries they may have in regards to their products and services. You will be booking medical appointments and processing referrals alongside dealing with any claims and gathering all required information. The role will be mainly corresponding with customers over the telephone alongside email and occasional webchat platforms. If you thrive from working within a customer focused environment please apply now! Profile Previous experience working within a similar environment the business can be fully open to the background! Empathetic and caring Strong communication skills able to build good working relationships An excellent listener and a solutions focused attitude Resilient and a proactive approach Able to work under pressure in a volume environment An excellent team player Job Offer Salary of 26300+ reputable healthcare business+ central York+ full training provided+ excellent progression and development opportunities+ good benefits package+ free gym on site+ private medical insurance+ discounts of all the major retailors+ easily accessible location in York with free parking+ hybrid working+ superb offices and facilities+ Monday to Friday 9am-5pm+ lovely team and culture+ immediate interviews being held please apply now!
Customer Service Advisor - Financial Services City of London Salary: 16.00 per hour Hours: 2pm - 11pm Hybrid - 3 days office, 2 days home Location: City of London - Amazing office with free breakfast and lunch. Late shift, hybrid, and a genuine route into financial services. If you want contact centre experience that actually builds a career, this is it. We're recruiting on behalf of a fast-growing financial services business for a Customer Service Advisor to join their London customer support team. You'll be the first point of contact for customers dealing with their accounts, payments and transactions - work that carries real responsibility and gives you exposure to a regulated environment from day one. What you'll be doing Handling inbound calls from customers about accounts, payments and transactions Resolving queries first time where possible, and escalating appropriately where not Accurately recording customer information and case notes on internal systems Investigating issues and following them through to resolution Identifying and supporting customers in vulnerable circumstances in line with company policy Working to internal procedures and regulatory standards on every interaction What you'll need Customer service or contact centre experience (financial services background welcome but not essential) Clear, confident communication and genuine listening skills Strong attention to detail - accuracy matters in a regulated environment Comfortable picking up new systems and software quickly Able to stay composed and effective in a fast-paced, high-volume setting Availability to work the 2pm - 11pm shift pattern What's on offer Full training and ongoing development, including support towards financial services qualifications Hybrid working after training Clear progression routes into complaints, fraud, operations and beyond A supportive team environment in a business that's growing quickly Interested? Apply now with your CV. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Aug 20, 2026
Seasonal
Customer Service Advisor - Financial Services City of London Salary: 16.00 per hour Hours: 2pm - 11pm Hybrid - 3 days office, 2 days home Location: City of London - Amazing office with free breakfast and lunch. Late shift, hybrid, and a genuine route into financial services. If you want contact centre experience that actually builds a career, this is it. We're recruiting on behalf of a fast-growing financial services business for a Customer Service Advisor to join their London customer support team. You'll be the first point of contact for customers dealing with their accounts, payments and transactions - work that carries real responsibility and gives you exposure to a regulated environment from day one. What you'll be doing Handling inbound calls from customers about accounts, payments and transactions Resolving queries first time where possible, and escalating appropriately where not Accurately recording customer information and case notes on internal systems Investigating issues and following them through to resolution Identifying and supporting customers in vulnerable circumstances in line with company policy Working to internal procedures and regulatory standards on every interaction What you'll need Customer service or contact centre experience (financial services background welcome but not essential) Clear, confident communication and genuine listening skills Strong attention to detail - accuracy matters in a regulated environment Comfortable picking up new systems and software quickly Able to stay composed and effective in a fast-paced, high-volume setting Availability to work the 2pm - 11pm shift pattern What's on offer Full training and ongoing development, including support towards financial services qualifications Hybrid working after training Clear progression routes into complaints, fraud, operations and beyond A supportive team environment in a business that's growing quickly Interested? Apply now with your CV. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Michael Page have partnered with a reputable company in Central York to recruit for Customer Experience Advisors to join their team to start asap on a permanent basis. No experience required for the position and full training will be provided! If you are passionate about helping and supporting customers thrive in busy environments please apply now! Client Details Michael Page have partnered with a reputable company in Central York to recruit for Customer Experience Advisors to join their team to start asap on a permanent basis. No experience required for the position and full training will be provided! If you are passionate about helping and supporting customers thrive in busy environments please apply now! Description As a Customer Experience Advisor you will be supporting clients with a range of queries in relation to their products and services they have with the business. You will be providing excellent support and guidance ensuring each query is resolved to the highest standard and targets are exceeded. The role will be corresponding with customers over the telephone email and webchat alongside social media platforms. Profile Previous customer service experience this could be from a range of backgrounds Excellent communication skills and a confident telephone manner Able to build excellent working relationships Passionate about providing the highest level of customer experience An good team player Job Offer Salary of 26300+ reputable and progressive business+ central York+ full training provided+ excellent progression and development opportunities+ good benefits package+ free gym on site+ private medical insurance+ discounts of all the major retailors+ easily accessible location in York with free parking+ hybrid working+ superb offices and facilities+ Monday to Friday 9am-5pm+ lovely team and culture+ immediate interviews being held please apply now!
Aug 20, 2026
Full time
Michael Page have partnered with a reputable company in Central York to recruit for Customer Experience Advisors to join their team to start asap on a permanent basis. No experience required for the position and full training will be provided! If you are passionate about helping and supporting customers thrive in busy environments please apply now! Client Details Michael Page have partnered with a reputable company in Central York to recruit for Customer Experience Advisors to join their team to start asap on a permanent basis. No experience required for the position and full training will be provided! If you are passionate about helping and supporting customers thrive in busy environments please apply now! Description As a Customer Experience Advisor you will be supporting clients with a range of queries in relation to their products and services they have with the business. You will be providing excellent support and guidance ensuring each query is resolved to the highest standard and targets are exceeded. The role will be corresponding with customers over the telephone email and webchat alongside social media platforms. Profile Previous customer service experience this could be from a range of backgrounds Excellent communication skills and a confident telephone manner Able to build excellent working relationships Passionate about providing the highest level of customer experience An good team player Job Offer Salary of 26300+ reputable and progressive business+ central York+ full training provided+ excellent progression and development opportunities+ good benefits package+ free gym on site+ private medical insurance+ discounts of all the major retailors+ easily accessible location in York with free parking+ hybrid working+ superb offices and facilities+ Monday to Friday 9am-5pm+ lovely team and culture+ immediate interviews being held please apply now!
Smart10 Ltd, Trading as SMT Recruitment
Biggleswade, Bedfordshire
Location: Biggleswade Pay Rate: £12.95 per hour Job Type: Full Time, Permanent Working Pattern: Office-Based Hours: Monday to Friday, 8:00am 5:30pm About the Role We are looking for a motivated and enthusiastic Customer Service Advisor to join a busy customer service team based in Biggleswade. This is a fantastic opportunity to become part of a growing online operation within a well-established business. As a Customer Service Advisor, you will provide excellent support to customers by managing enquiries, processing online orders, and ensuring a smooth customer experience across telephone, email, and online chat. This is a fully office-based role and is not hybrid . Key Responsibilities Handle inbound and outbound calls from customers and internal branches. Process customer orders placed through the company website. Process orders received from internal branches. Respond to customer enquiries via online chat and email. Track customer orders and liaise with courier networks regarding deliveries. Assist customers with website navigation and online ordering. Carry out general office administration and customer service duties. Skills & Experience Previous experience in an office-based customer service role is essential. Experience handling customer enquiries over the telephone and via email is preferred. Confident using computers and learning new systems. Excellent communication and organisational skills. Able to work independently and as part of a team. Proactive, reliable, and able to use initiative. Positive, friendly, and professional approach to customer service. What's on Offer £12.95 per hour. Salary progression opportunities. Full training on internal systems. Monday to Friday working hours (8:00am 5:30pm). Fully office-based role. Opportunity to join a stable and growing business. Supportive team environment with opportunities for career development. Ideal Candidate The successful candidate will be enthusiastic, hardworking, and customer-focused, with a strong work ethic and a willingness to learn. If you enjoy helping customers and thrive in a fast-paced office environment, we'd love to hear from you.
Aug 20, 2026
Full time
Location: Biggleswade Pay Rate: £12.95 per hour Job Type: Full Time, Permanent Working Pattern: Office-Based Hours: Monday to Friday, 8:00am 5:30pm About the Role We are looking for a motivated and enthusiastic Customer Service Advisor to join a busy customer service team based in Biggleswade. This is a fantastic opportunity to become part of a growing online operation within a well-established business. As a Customer Service Advisor, you will provide excellent support to customers by managing enquiries, processing online orders, and ensuring a smooth customer experience across telephone, email, and online chat. This is a fully office-based role and is not hybrid . Key Responsibilities Handle inbound and outbound calls from customers and internal branches. Process customer orders placed through the company website. Process orders received from internal branches. Respond to customer enquiries via online chat and email. Track customer orders and liaise with courier networks regarding deliveries. Assist customers with website navigation and online ordering. Carry out general office administration and customer service duties. Skills & Experience Previous experience in an office-based customer service role is essential. Experience handling customer enquiries over the telephone and via email is preferred. Confident using computers and learning new systems. Excellent communication and organisational skills. Able to work independently and as part of a team. Proactive, reliable, and able to use initiative. Positive, friendly, and professional approach to customer service. What's on Offer £12.95 per hour. Salary progression opportunities. Full training on internal systems. Monday to Friday working hours (8:00am 5:30pm). Fully office-based role. Opportunity to join a stable and growing business. Supportive team environment with opportunities for career development. Ideal Candidate The successful candidate will be enthusiastic, hardworking, and customer-focused, with a strong work ethic and a willingness to learn. If you enjoy helping customers and thrive in a fast-paced office environment, we'd love to hear from you.
ITS Customer Service Advisor About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes World s Best Employers 2025 . At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future. Find your place. Transform your future Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh. What you will be doing To provide outstanding customer service to both external and internal customers, including 3rd party management. To take ownership for delivery of ITS service, from call receipt to call closure, including providing customer updates on response times, troubleshooting based on the systems scheduling and dealing with Engineer queries, ensuring account service level agreements are met and any penalties avoided. Ensure timely and accurate transfer of information and updates between Ricoh and the clients call logging systems /email, maintaining high levels of data integrity. Adherence to Ricoh Policies and procedures to ensure high quality and efficiencies. Adherence to client specific policies such as escalation procedures. Ensure the accurate management of Stock Management within the respective systems To provide the Service Delivery Manager and field based teams with communication of the accounts activity, including performance, response times and customer escalations, in order for issues to be addressed quickly and efficiently. To promote company initiatives as requested, in order to enhance customer satisfaction and Company performance. The ITS Customer Service Advisor will ideally have Good telephone manner, Excellent customer handling skills, Written communication skills to enable effective communication with internal and external contacts, Knowledge of relevant systems and procedures, Basic understanding of the Ricoh and non Ricoh product ranges, Commercial awareness of the Companies customer base, Good geographical knowledge, Negotiation skills, Problem solving skills.
Aug 20, 2026
Contractor
ITS Customer Service Advisor About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes World s Best Employers 2025 . At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future. Find your place. Transform your future Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh. What you will be doing To provide outstanding customer service to both external and internal customers, including 3rd party management. To take ownership for delivery of ITS service, from call receipt to call closure, including providing customer updates on response times, troubleshooting based on the systems scheduling and dealing with Engineer queries, ensuring account service level agreements are met and any penalties avoided. Ensure timely and accurate transfer of information and updates between Ricoh and the clients call logging systems /email, maintaining high levels of data integrity. Adherence to Ricoh Policies and procedures to ensure high quality and efficiencies. Adherence to client specific policies such as escalation procedures. Ensure the accurate management of Stock Management within the respective systems To provide the Service Delivery Manager and field based teams with communication of the accounts activity, including performance, response times and customer escalations, in order for issues to be addressed quickly and efficiently. To promote company initiatives as requested, in order to enhance customer satisfaction and Company performance. The ITS Customer Service Advisor will ideally have Good telephone manner, Excellent customer handling skills, Written communication skills to enable effective communication with internal and external contacts, Knowledge of relevant systems and procedures, Basic understanding of the Ricoh and non Ricoh product ranges, Commercial awareness of the Companies customer base, Good geographical knowledge, Negotiation skills, Problem solving skills.
Dutch Speaking Customer Service Advisor Are you fluent in Dutch and English and looking for a customer service role with a genuine work-life balance? I'm currently recruiting for a Dutch Speaking Customer Service Advisor to join a leading travel business based in Edinburgh City Centre . What's on offer? Salary: 26,800 + 1,000 annual language bonus Hours: Monday to Friday, 8:00am - 4:30pm (no evenings or weekends!) Location: Edinburgh City Centre - just a 10-minute walk from the train station The Role You'll be supporting travel customers across phone, live chat and email , taking ownership of each query from start to finish. Working as part of a supportive, high-performing team, you'll help deliver an outstanding customer experience while working towards key performance measures such as Customer Satisfaction (CSAT), Quality Assurance (QA) and Average Handling Time (AHT). What We're Looking For Fluent in Dutch and English (spoken and written) Previous customer service or contact centre experience Strong communication and problem-solving skills Comfortable multitasking across multiple systems Passionate about delivering exceptional customer experiences Benefits 26,800 salary plus 1,000 language bonus Monday to Friday working pattern Generous annual leave Performance-related bonuses Travel perks and discounts Hybrid working opportunities (performance-based) Excellent training and genuine career progression If you're looking for a role that combines customer service, languages and career development-without weekend shifts-I'd love to hear from you. Apply today or send me a message for more information. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Aug 20, 2026
Full time
Dutch Speaking Customer Service Advisor Are you fluent in Dutch and English and looking for a customer service role with a genuine work-life balance? I'm currently recruiting for a Dutch Speaking Customer Service Advisor to join a leading travel business based in Edinburgh City Centre . What's on offer? Salary: 26,800 + 1,000 annual language bonus Hours: Monday to Friday, 8:00am - 4:30pm (no evenings or weekends!) Location: Edinburgh City Centre - just a 10-minute walk from the train station The Role You'll be supporting travel customers across phone, live chat and email , taking ownership of each query from start to finish. Working as part of a supportive, high-performing team, you'll help deliver an outstanding customer experience while working towards key performance measures such as Customer Satisfaction (CSAT), Quality Assurance (QA) and Average Handling Time (AHT). What We're Looking For Fluent in Dutch and English (spoken and written) Previous customer service or contact centre experience Strong communication and problem-solving skills Comfortable multitasking across multiple systems Passionate about delivering exceptional customer experiences Benefits 26,800 salary plus 1,000 language bonus Monday to Friday working pattern Generous annual leave Performance-related bonuses Travel perks and discounts Hybrid working opportunities (performance-based) Excellent training and genuine career progression If you're looking for a role that combines customer service, languages and career development-without weekend shifts-I'd love to hear from you. Apply today or send me a message for more information. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Job Title: Service Advisor (Motor Trade) Salary: 34,000 OTE 40,000 Location: Salisbury Holt Recruitment are seeking an Automotive S ervice Advisor to join an established independent Dealership Group in the Salisbury area. If you're passionate about the Motor Trade & customer service, we want to hear from you! What We Offer: Competitive Salary: Starting pay up to 34,000 basic with a bonus that can reach up to 40,000 per annum. Training and development: Full brand Accreditation which is recognised to be one of the best across the trade. Independently run & owned: One of the best family-run dealer Group's representing the brand in the country - honest communication and repairs on a wide variety of vehicles. What We're Looking For: A valid driving license . Customer Service experience in the Motor Trade - (1-2 years) Ready for a Change? Contact Eric Duxbury at Holt Recruitment today to find out more and take the next step in your career by replying below. He can tell you everything you need to know about your next move upwards in the Motor Trade. Lastly if your CV isn't up to speed, I can update it for the application. If you have some questions before applying - give me a shout! (url removed) / (phone number removed)
Aug 20, 2026
Full time
Job Title: Service Advisor (Motor Trade) Salary: 34,000 OTE 40,000 Location: Salisbury Holt Recruitment are seeking an Automotive S ervice Advisor to join an established independent Dealership Group in the Salisbury area. If you're passionate about the Motor Trade & customer service, we want to hear from you! What We Offer: Competitive Salary: Starting pay up to 34,000 basic with a bonus that can reach up to 40,000 per annum. Training and development: Full brand Accreditation which is recognised to be one of the best across the trade. Independently run & owned: One of the best family-run dealer Group's representing the brand in the country - honest communication and repairs on a wide variety of vehicles. What We're Looking For: A valid driving license . Customer Service experience in the Motor Trade - (1-2 years) Ready for a Change? Contact Eric Duxbury at Holt Recruitment today to find out more and take the next step in your career by replying below. He can tell you everything you need to know about your next move upwards in the Motor Trade. Lastly if your CV isn't up to speed, I can update it for the application. If you have some questions before applying - give me a shout! (url removed) / (phone number removed)
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes-Benz of Northampton. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes-Benz to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge / CDK would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Aug 20, 2026
Full time
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes-Benz of Northampton. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes-Benz to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge / CDK would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Our client, a reputable family-run main dealer in Kettering, Northampton, with over 20 years of success in the motor trade, is seeking a professional and customer-focused Service Advisor to join their friendly team. This role offers the opportunity to work within a well-established dealership known for transparency, trust, and exceptional customer care. Benefits of a Service Advisor: Competitive basic salary up to 30,000, depending on experience OTE of 35,000+ achievable through performance Working hours: Monday to Friday, 8:00am - 5:30pm, with 1 in 4 Saturdays mornings Supportive, family-oriented working environment Ongoing training and development opportunities Clear pathways for career progression Duties of a Service Advisor: Serve as the first point of contact for all service customers, ensuring a warm and professional welcome Efficiently handle customer enquiries via telephone and face-to-face interactions Book vehicles for service, MOT, or repairs with precise recording of all required information Liaise with workshop teams to provide updates on vehicle progress Clearly explain maintenance work, additional repairs, costs, and timescales to customers Proactively upsell products and services, including service plans, warranties, and accessories Process invoices, payments, and warranty documentation accurately Manage aftersales administration, including warranty claims and follow-up calls Maintain high standards of customer satisfaction and foster customer retention Ensure smooth customer journey from initial contact through to vehicle collection Requirements of a Service Advisor: Previous experience as a Service Advisor or in a similar customer service role within the motor trade Excellent communication and interpersonal skills Ability to work efficiently under pressure in a busy environment Strong organisational skills with attention to detail and IT literacy Proactive attitude with a focus on upselling and achieving targets If you are an experienced Service Advisor seeking a role within a dealership group that values its employees and offers genuine career growth, we would be keen to hear from you. Contact Tom Thacker, Automotive Recruitment Specialist at Perfect Placement covering Kettering and Northamptonshire today to discover more about this fantastic opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job, let us help you find the one to take the first step towards your dream Motor Trade career.
Aug 20, 2026
Full time
Our client, a reputable family-run main dealer in Kettering, Northampton, with over 20 years of success in the motor trade, is seeking a professional and customer-focused Service Advisor to join their friendly team. This role offers the opportunity to work within a well-established dealership known for transparency, trust, and exceptional customer care. Benefits of a Service Advisor: Competitive basic salary up to 30,000, depending on experience OTE of 35,000+ achievable through performance Working hours: Monday to Friday, 8:00am - 5:30pm, with 1 in 4 Saturdays mornings Supportive, family-oriented working environment Ongoing training and development opportunities Clear pathways for career progression Duties of a Service Advisor: Serve as the first point of contact for all service customers, ensuring a warm and professional welcome Efficiently handle customer enquiries via telephone and face-to-face interactions Book vehicles for service, MOT, or repairs with precise recording of all required information Liaise with workshop teams to provide updates on vehicle progress Clearly explain maintenance work, additional repairs, costs, and timescales to customers Proactively upsell products and services, including service plans, warranties, and accessories Process invoices, payments, and warranty documentation accurately Manage aftersales administration, including warranty claims and follow-up calls Maintain high standards of customer satisfaction and foster customer retention Ensure smooth customer journey from initial contact through to vehicle collection Requirements of a Service Advisor: Previous experience as a Service Advisor or in a similar customer service role within the motor trade Excellent communication and interpersonal skills Ability to work efficiently under pressure in a busy environment Strong organisational skills with attention to detail and IT literacy Proactive attitude with a focus on upselling and achieving targets If you are an experienced Service Advisor seeking a role within a dealership group that values its employees and offers genuine career growth, we would be keen to hear from you. Contact Tom Thacker, Automotive Recruitment Specialist at Perfect Placement covering Kettering and Northamptonshire today to discover more about this fantastic opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job, let us help you find the one to take the first step towards your dream Motor Trade career.
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Solihull. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Aug 20, 2026
Full time
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Solihull. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Join AX where our people and purpose drive us forward At AX, we re passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency. Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We re a team that values care, quality, and customer satisfaction. You ll be part of a supportive environment where your work is appreciated, and your development is encouraged. About the role We re looking for a motivated and customer-focused individual to join our New Claims team. The ideal candidate will be resilient, adaptable, and passionate about delivering exceptional service in a fast-paced environment to our customers following their involvement in a non-fault accident. During your Welcome Period you will be required to attend the Fort Dunlop office each working day, upon successful completion, you will be required to attend for a minimum of two days per week. What you ll be doing You will be the first point of contact for customers, playing a key role in converting initial enquiries into active claims. Your focus will be on delivering exceptional service, capturing accurate information, and ensuring a smooth claims process from the outset. handle incoming calls and enquiries, converting them into new claims by delivering outstanding customer service and attention to detail efficiently manage and convert all new claims allocated to you, in line with business targets and service standards proactively engage with referral partners (e.g. car dealerships, fleet companies, body shops, brokers, insurers), customers, and third parties to gather all necessary claim details. accurately record all interactions, claim details, next steps, and timelines in the BackOffice system to ensure clear and up-to-date records support internal and external processes to deliver a seamless and efficient service to all stakeholders use open questioning, active listening, and empathy to capture all relevant claim information, including accident circumstances, third-party details, and driving conditions maintain a professional and empathetic approach throughout the claims process, ensuring customers feel supported and informed. What you ll bring demonstrable success in a fast-paced, target-driven, customer-focused environment previous experience in soft sales is advantageous, though not essential ability to absorb and apply new processes and systems efficiently comfortable using Microsoft Office and adaptable to learning bespoke systems excellent verbal and written communication skills, with the ability to convey information clearly, persuasively, and assertively proven decision-making and problem-solving abilities, with a logical and analytical approach capable of managing professional relationships with colleagues, clients, and business partners effectively proactive, adaptable, and results-oriented, with the ability to work independently and as part of a team a track record of achieving or exceeding performance targets demonstrates behaviours aligned with our core values: Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight. What we offer Up to £27,000 OTE 22 days holiday (plus bank holidays), rising to 27 with service Workplace pension scheme Bupa Private Healthcare (optional) Life Assurance (4x salary) Employee Assistance Programme and wellbeing tools Retail discounts and savings Ongoing professional development and career growth opportunities One charity/volunteering day off per year. Wellbeing, diversity and inclusion For the third year in a row, we are proud to share that we ve won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated. We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace. If our values resonate with you and you re excited about this opportunity, we d love to hear from you. You might be just who we re looking for. REF-(phone number removed)
Aug 20, 2026
Full time
Join AX where our people and purpose drive us forward At AX, we re passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency. Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We re a team that values care, quality, and customer satisfaction. You ll be part of a supportive environment where your work is appreciated, and your development is encouraged. About the role We re looking for a motivated and customer-focused individual to join our New Claims team. The ideal candidate will be resilient, adaptable, and passionate about delivering exceptional service in a fast-paced environment to our customers following their involvement in a non-fault accident. During your Welcome Period you will be required to attend the Fort Dunlop office each working day, upon successful completion, you will be required to attend for a minimum of two days per week. What you ll be doing You will be the first point of contact for customers, playing a key role in converting initial enquiries into active claims. Your focus will be on delivering exceptional service, capturing accurate information, and ensuring a smooth claims process from the outset. handle incoming calls and enquiries, converting them into new claims by delivering outstanding customer service and attention to detail efficiently manage and convert all new claims allocated to you, in line with business targets and service standards proactively engage with referral partners (e.g. car dealerships, fleet companies, body shops, brokers, insurers), customers, and third parties to gather all necessary claim details. accurately record all interactions, claim details, next steps, and timelines in the BackOffice system to ensure clear and up-to-date records support internal and external processes to deliver a seamless and efficient service to all stakeholders use open questioning, active listening, and empathy to capture all relevant claim information, including accident circumstances, third-party details, and driving conditions maintain a professional and empathetic approach throughout the claims process, ensuring customers feel supported and informed. What you ll bring demonstrable success in a fast-paced, target-driven, customer-focused environment previous experience in soft sales is advantageous, though not essential ability to absorb and apply new processes and systems efficiently comfortable using Microsoft Office and adaptable to learning bespoke systems excellent verbal and written communication skills, with the ability to convey information clearly, persuasively, and assertively proven decision-making and problem-solving abilities, with a logical and analytical approach capable of managing professional relationships with colleagues, clients, and business partners effectively proactive, adaptable, and results-oriented, with the ability to work independently and as part of a team a track record of achieving or exceeding performance targets demonstrates behaviours aligned with our core values: Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight. What we offer Up to £27,000 OTE 22 days holiday (plus bank holidays), rising to 27 with service Workplace pension scheme Bupa Private Healthcare (optional) Life Assurance (4x salary) Employee Assistance Programme and wellbeing tools Retail discounts and savings Ongoing professional development and career growth opportunities One charity/volunteering day off per year. Wellbeing, diversity and inclusion For the third year in a row, we are proud to share that we ve won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated. We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace. If our values resonate with you and you re excited about this opportunity, we d love to hear from you. You might be just who we re looking for. REF-(phone number removed)
Customer Service Advisor - Telephone-Based Location: Bradford BD6 - must be able to also commute to Leeds! Salary: 12.71ph - 24,784.50 per annum Hours: Full-Time - 40hrs per week - rotating shift pattern between 7am-7pm Contract: Temporary ongoing with a chance to go permenant Start date: Must be available to start ASAP! No experience needed - just good work ethic, attitude and people skills! We are recruiting on behalf of a well-established organisation for a Customer Service Advisor to join their busy and supportive customer contact team. This is an excellent opportunity for an individual with strong communication skills who enjoys helping customers and delivering a high standard of service. Offering a hybrid working model, full training, and genuine long-term career prospects, this role would suit someone looking to build a career within customer services. The Role As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries over the telephone and ensuring each interaction is managed professionally and efficiently. You will work closely with colleagues across the business, maintaining accurate records and delivering excellent customer experiences while meeting service standards and response times. Key Responsibilities Managing inbound customer calls in a professional and friendly manner Resolving customer queries and providing accurate information Updating customer records and account information on internal systems Escalating complex enquiries where appropriate Meeting individual and team performance targets Delivering a consistently high level of customer service Working collaboratively with colleagues across departments Skills & Experience Required Excellent verbal and written communication skills Confident and professional telephone manner Strong organisational and time management skills Good attention to detail and accuracy Competent IT skills and confidence using multiple systems Positive, customer-focused approach Ability to work effectively in a fast-paced environment Desirable Previous experience in a customer service or contact centre environment Experience using CRM systems or customer databases What's on Offer? Salary of 24,784.50 per annum Hybrid working arrangement Full training and ongoing support Friendly and supportive team environment Career development and progression opportunities Monday to Friday working pattern with limited Saturday requirements If you're passionate about providing excellent customer service and are looking for a rewarding opportunity with a reputable employer, we'd love to hear from you. Apply today to be considered. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Aug 20, 2026
Full time
Customer Service Advisor - Telephone-Based Location: Bradford BD6 - must be able to also commute to Leeds! Salary: 12.71ph - 24,784.50 per annum Hours: Full-Time - 40hrs per week - rotating shift pattern between 7am-7pm Contract: Temporary ongoing with a chance to go permenant Start date: Must be available to start ASAP! No experience needed - just good work ethic, attitude and people skills! We are recruiting on behalf of a well-established organisation for a Customer Service Advisor to join their busy and supportive customer contact team. This is an excellent opportunity for an individual with strong communication skills who enjoys helping customers and delivering a high standard of service. Offering a hybrid working model, full training, and genuine long-term career prospects, this role would suit someone looking to build a career within customer services. The Role As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries over the telephone and ensuring each interaction is managed professionally and efficiently. You will work closely with colleagues across the business, maintaining accurate records and delivering excellent customer experiences while meeting service standards and response times. Key Responsibilities Managing inbound customer calls in a professional and friendly manner Resolving customer queries and providing accurate information Updating customer records and account information on internal systems Escalating complex enquiries where appropriate Meeting individual and team performance targets Delivering a consistently high level of customer service Working collaboratively with colleagues across departments Skills & Experience Required Excellent verbal and written communication skills Confident and professional telephone manner Strong organisational and time management skills Good attention to detail and accuracy Competent IT skills and confidence using multiple systems Positive, customer-focused approach Ability to work effectively in a fast-paced environment Desirable Previous experience in a customer service or contact centre environment Experience using CRM systems or customer databases What's on Offer? Salary of 24,784.50 per annum Hybrid working arrangement Full training and ongoing support Friendly and supportive team environment Career development and progression opportunities Monday to Friday working pattern with limited Saturday requirements If you're passionate about providing excellent customer service and are looking for a rewarding opportunity with a reputable employer, we'd love to hear from you. Apply today to be considered. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Connections Advisor Location: Cambuslang Salary: 27,000 - 28,000 per annum Do you enjoy helping customers, solving problems, and delivering excellent service? We're looking for a Connections Advisor to join a leading utilities organisation in Cambuslang. This is a fantastic opportunity to join a growing team where you'll play a key role in supporting customers through their journey, building strong relationships, and ensuring every interaction is handled professionally. What you'll be doing: Providing updates and guidance throughout the connections process. Coordinating with internal teams to ensure a smooth customer experience. Managing customer information accurately using internal systems. Resolving queries and escalating issues where required. Delivering a high standard of customer service on every interaction. What we're looking for: Excellent communication and relationship-building skills. Strong organisational skills with the ability to manage multiple tasks. Confident using Microsoft Office and CRM systems. A positive, proactive approach and a genuine passion for helping customers. What's in it for you? Salary of 27,000 - 28,000 . Full training and ongoing support. Supportive and friendly team environment. If you're customer-focused, enjoy working in a fast-paced environment, and are looking for your next opportunity in a growing utilities company, we'd love to hear from you. Apply today with your CV to be considered. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Aug 20, 2026
Full time
Connections Advisor Location: Cambuslang Salary: 27,000 - 28,000 per annum Do you enjoy helping customers, solving problems, and delivering excellent service? We're looking for a Connections Advisor to join a leading utilities organisation in Cambuslang. This is a fantastic opportunity to join a growing team where you'll play a key role in supporting customers through their journey, building strong relationships, and ensuring every interaction is handled professionally. What you'll be doing: Providing updates and guidance throughout the connections process. Coordinating with internal teams to ensure a smooth customer experience. Managing customer information accurately using internal systems. Resolving queries and escalating issues where required. Delivering a high standard of customer service on every interaction. What we're looking for: Excellent communication and relationship-building skills. Strong organisational skills with the ability to manage multiple tasks. Confident using Microsoft Office and CRM systems. A positive, proactive approach and a genuine passion for helping customers. What's in it for you? Salary of 27,000 - 28,000 . Full training and ongoing support. Supportive and friendly team environment. If you're customer-focused, enjoy working in a fast-paced environment, and are looking for your next opportunity in a growing utilities company, we'd love to hear from you. Apply today with your CV to be considered. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Exciting NEW Role Available! First Line Customer Support Based in Wolverhampton 13.45 per hour Full Time Rota Basis - Working hours between 5:00am and 11:00pm Temporary to permanent Our client is currently recruiting for a First Line Customer Support Advisor to join their growing company based in Wolverhampton. This is a fantastic opportunity to join an incredibly successful business that offers progression opportunities AND flexibility with hybrid working. If you have customer service experience, this role could be for you! Role Summary Acting as the first point of contact to both internal and external customers. Managing incoming telephone calls/queries to client SLA standards. Managing outgoing telephone calls/queries. Managing customer e-mails to company quality standards. Logging incoming calls and emails into incident ticketing tool. Provide initial assessment of all incidents/requests, attempt to resolve, and/or refer to other support areas. Maintain high level of first-time fix rate to achieve Service Desk targets. Maintain detailed and accurate records of actions taken to support the incidents resolution. Maintain clear communication in line with company guidelines. Identify major incidents and escalate where required. Monitor all outstanding tickets and proactively manage personal workload. What we need from you! Experience in a similar role is ideal bringing transferable Customer Service skills. Basic computer skills are required - confident use of MS Word, Excel, and Outlook to a basic standard. Excellent people skills are essential. Ability to manage own workload and take a proactive approach to your desk. Willingness to provide flexibility with shift rota patterns, as required by the business. Further Details You will be provided with a rota in advance of your shifts, which will be of a varying hours and pattern. Rota will include 5 working days with 2 rest days however the rest days may not be consecutive. Flexibility around scheduling patterns is required to ensure service levels are maintained and hours are allocated fairly. If the above sounds of interest, please apply directly to the advert with your most UP TO DATE CV to best demonstrate your relevant experience. Adecco will make every attempt to contact individual applicants however in some cases this may not be possible and therefore we reserve the right to close the advert should sufficient applications be reached. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 20, 2026
Contractor
Exciting NEW Role Available! First Line Customer Support Based in Wolverhampton 13.45 per hour Full Time Rota Basis - Working hours between 5:00am and 11:00pm Temporary to permanent Our client is currently recruiting for a First Line Customer Support Advisor to join their growing company based in Wolverhampton. This is a fantastic opportunity to join an incredibly successful business that offers progression opportunities AND flexibility with hybrid working. If you have customer service experience, this role could be for you! Role Summary Acting as the first point of contact to both internal and external customers. Managing incoming telephone calls/queries to client SLA standards. Managing outgoing telephone calls/queries. Managing customer e-mails to company quality standards. Logging incoming calls and emails into incident ticketing tool. Provide initial assessment of all incidents/requests, attempt to resolve, and/or refer to other support areas. Maintain high level of first-time fix rate to achieve Service Desk targets. Maintain detailed and accurate records of actions taken to support the incidents resolution. Maintain clear communication in line with company guidelines. Identify major incidents and escalate where required. Monitor all outstanding tickets and proactively manage personal workload. What we need from you! Experience in a similar role is ideal bringing transferable Customer Service skills. Basic computer skills are required - confident use of MS Word, Excel, and Outlook to a basic standard. Excellent people skills are essential. Ability to manage own workload and take a proactive approach to your desk. Willingness to provide flexibility with shift rota patterns, as required by the business. Further Details You will be provided with a rota in advance of your shifts, which will be of a varying hours and pattern. Rota will include 5 working days with 2 rest days however the rest days may not be consecutive. Flexibility around scheduling patterns is required to ensure service levels are maintained and hours are allocated fairly. If the above sounds of interest, please apply directly to the advert with your most UP TO DATE CV to best demonstrate your relevant experience. Adecco will make every attempt to contact individual applicants however in some cases this may not be possible and therefore we reserve the right to close the advert should sufficient applications be reached. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Vibe Recruit is currently seeking a proactive and detail-oriented Customer Service Advisor to join a well-established healthcare business supporting customers across the UK, Ireland, Sweden, Finland, Denmark, and Norway. This is an excellent opportunity for someone with strong customer service skills, excellent attention to detail, and the ability to thrive in a fast-paced environment. Key Responsibilities Process customer orders accurately and efficiently. Respond to customer enquiries and resolve queries in a timely and professional manner. Provide outstanding customer support to both internal and external stakeholders. Work closely with the central distribution centre to ensure timely dispatch of goods. Liaise with courier services regarding product returns and daily tracking requirements. Reconcile consignment stock audits and work alongside Sales Teams to resolve stock queries. Support inventory management activities, including monitoring expiry dates and coordinating returns of short-dated stock from hospital accounts. Collaborate with Accounts Receivable teams to resolve invoice queries and corrections. Prepare inventory reports and ad-hoc reports for internal and external customers. Ensure all documentation is authorised, processed, and filed in accordance with company procedures. Follow company processes and policies relating to quality, compliance, health & safety, and environmental standards. What We're Looking For Previous experience in a customer service, administration, or order processing role. Strong working knowledge of Microsoft Excel and Word. Excellent communication skills, both written and verbal. High level of accuracy and attention to detail. Strong numeracy and literacy skills. Ability to prioritise workload and meet tight deadlines. Confident working with multiple departments and stakeholders. Previous SAP experience would be advantageous but is not essential. What's On Offer? Competitive pay rate of 14.10 per hour . Monday to Friday working pattern - no weekends. Opportunity to work for a respected international healthcare organisation. Supportive and collaborative team environment. Immediate start available for suitable candidates. If you're an organised and customer-focused professional looking for your next opportunity, we'd love to hear from you. Apply today through Vibe Recruit. Vibe Recruit is acting as an Employment Business in relation to this vacancy.
Aug 20, 2026
Contractor
Vibe Recruit is currently seeking a proactive and detail-oriented Customer Service Advisor to join a well-established healthcare business supporting customers across the UK, Ireland, Sweden, Finland, Denmark, and Norway. This is an excellent opportunity for someone with strong customer service skills, excellent attention to detail, and the ability to thrive in a fast-paced environment. Key Responsibilities Process customer orders accurately and efficiently. Respond to customer enquiries and resolve queries in a timely and professional manner. Provide outstanding customer support to both internal and external stakeholders. Work closely with the central distribution centre to ensure timely dispatch of goods. Liaise with courier services regarding product returns and daily tracking requirements. Reconcile consignment stock audits and work alongside Sales Teams to resolve stock queries. Support inventory management activities, including monitoring expiry dates and coordinating returns of short-dated stock from hospital accounts. Collaborate with Accounts Receivable teams to resolve invoice queries and corrections. Prepare inventory reports and ad-hoc reports for internal and external customers. Ensure all documentation is authorised, processed, and filed in accordance with company procedures. Follow company processes and policies relating to quality, compliance, health & safety, and environmental standards. What We're Looking For Previous experience in a customer service, administration, or order processing role. Strong working knowledge of Microsoft Excel and Word. Excellent communication skills, both written and verbal. High level of accuracy and attention to detail. Strong numeracy and literacy skills. Ability to prioritise workload and meet tight deadlines. Confident working with multiple departments and stakeholders. Previous SAP experience would be advantageous but is not essential. What's On Offer? Competitive pay rate of 14.10 per hour . Monday to Friday working pattern - no weekends. Opportunity to work for a respected international healthcare organisation. Supportive and collaborative team environment. Immediate start available for suitable candidates. If you're an organised and customer-focused professional looking for your next opportunity, we'd love to hear from you. Apply today through Vibe Recruit. Vibe Recruit is acting as an Employment Business in relation to this vacancy.
Factotum Telephone Answering Service
Cambridge, Cambridgeshire
Customer Service Advisor (Clinic Diaries) - Factotum Telephone Answering Service are looking for a Customer Service Advisor (Clinic Diaries) to join them on a permanent basis based in Newmarket, West Suffolk. We will consider job share arrangements for this role. Company benefits include: Competitive Salary: On offer is a salary of £24,900 (pro rata for job share) per annum, plus an attendance bonus (pro-rata for job share) Holiday: 20 days annual leave plus bank holidays (pro rata for job share) Additional: Employee Benefits package, providing health and wellness support, Flexibility with home working options after training and probationary period. About the role: As a Customer Service Advisor (Clinic Diaries), you will manage inbound and outbound customer interactions, gather information in line with company policies and GDPR, and book appointments while accurately recording patient data. Your attention to detail and commitment to service excellence will enhance overall customer satisfaction. Working hours for this role are 37.5 per week, Monday Friday, 8.30am to 5pm or 9am to 5.30pm Main duties and responsibilities: Manage inbound and outbound customer interactions via telephone and email, ensuring a seamless experience. Gather essential information while adhering to company policies and GDPR compliance. Schedule appointments efficiently and accurately record patient data using call-taking software. Provide exceptional customer service by actively listening and addressing inquiries with empathy. Collaborate with team members to deliver a consistent and high-quality service standard. About you: As Customer Service Advisor (Clinic Diaries), you will have an excellent communication and active listening skills, especially on the phone. A genuine desire to help others, and proficiency with computers and ideally touch typing. Patience, emotional intelligence, and the ability to multitask in a busy environment are essential for connecting effectively with our customers. Why Factotum: Founded in 2003, Factotum has over 20 years of experience as a leading provider of telephone answering services, virtual reception services, and outsourced company reception services across the UK. If you meet the requirements for the Customer Service Advisor (Clinic Diaries) role and want to make a difference, please apply with an up-to-date CV. We look forward to hearing from you. No Recruitment Agencies Please Please check your email inbox and spam/junk mail folder for any email correspondence for this role. If you require any reasonable adjustments, such as access or information in an alternative format, please inform us as soon as possible so we can make the appropriate adjustments. This vacancy is being advertised and handled through Spider, the regions Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Aug 20, 2026
Full time
Customer Service Advisor (Clinic Diaries) - Factotum Telephone Answering Service are looking for a Customer Service Advisor (Clinic Diaries) to join them on a permanent basis based in Newmarket, West Suffolk. We will consider job share arrangements for this role. Company benefits include: Competitive Salary: On offer is a salary of £24,900 (pro rata for job share) per annum, plus an attendance bonus (pro-rata for job share) Holiday: 20 days annual leave plus bank holidays (pro rata for job share) Additional: Employee Benefits package, providing health and wellness support, Flexibility with home working options after training and probationary period. About the role: As a Customer Service Advisor (Clinic Diaries), you will manage inbound and outbound customer interactions, gather information in line with company policies and GDPR, and book appointments while accurately recording patient data. Your attention to detail and commitment to service excellence will enhance overall customer satisfaction. Working hours for this role are 37.5 per week, Monday Friday, 8.30am to 5pm or 9am to 5.30pm Main duties and responsibilities: Manage inbound and outbound customer interactions via telephone and email, ensuring a seamless experience. Gather essential information while adhering to company policies and GDPR compliance. Schedule appointments efficiently and accurately record patient data using call-taking software. Provide exceptional customer service by actively listening and addressing inquiries with empathy. Collaborate with team members to deliver a consistent and high-quality service standard. About you: As Customer Service Advisor (Clinic Diaries), you will have an excellent communication and active listening skills, especially on the phone. A genuine desire to help others, and proficiency with computers and ideally touch typing. Patience, emotional intelligence, and the ability to multitask in a busy environment are essential for connecting effectively with our customers. Why Factotum: Founded in 2003, Factotum has over 20 years of experience as a leading provider of telephone answering services, virtual reception services, and outsourced company reception services across the UK. If you meet the requirements for the Customer Service Advisor (Clinic Diaries) role and want to make a difference, please apply with an up-to-date CV. We look forward to hearing from you. No Recruitment Agencies Please Please check your email inbox and spam/junk mail folder for any email correspondence for this role. If you require any reasonable adjustments, such as access or information in an alternative format, please inform us as soon as possible so we can make the appropriate adjustments. This vacancy is being advertised and handled through Spider, the regions Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Do you have a natural ability to make people feel comfortable and genuinely listened to? If you enjoy talking to people, building relationships and making a real difference every day, this Customer Support Specialist role based in the centre of Altrincham could be the perfect fit. We're recruiting for a fast-growing and ambitious business looking to expand their friendly team with a Customer Engagement Advisor. This is a genuinely rewarding role where you'll finish each day knowing you've helped someone access support that could make a real difference to their life while also having the chance to earn up to GBP4,000 pa in bonuses. What will you be doing as a Customer Engagement Advisor? This is much more than a typical customer service role. You'll be supporting customers who have already enquired about claiming a government benefit, helping them take the first step towards accessing the financial support they may be entitled to. Duties will include: Making outbound calls to customers who have enquired about the services the company provides (no cold calling!) Speaking with customers over the phone throughout the day, handling enquiries and following up warm leads Building trust and rapport with older customers, making them feel comfortable, supported and understood Clearly explaining the service and answering questions with patience and empathy Handling objections gently but confidently, guiding customers through the next steps Managing your own pipeline of enquiries using the CRM system Booking suitable customers into appointments with the Claims Processing team We would LOVE to hear from you if you have the following skills and experience: Whether you've worked as a Telesales Executive, Appointment Setter, Customer Service Advisor, Customer Experience Advisor, Contact Centre Advisor, Call Centre Advisor, or in another telephone-based customer service role, we'd love to hear from you. You'll have: A confident, engaging and friendly telephone manner The ability to make outbound calls on a daily basis Experience in pensions, insurance, claims, or other financial services based industries would be interesting but is not essential A kind, compassionate and patient approach The ability to quickly rapport and gain people's trust to guide them to making an appointment Clear, easy-to-understand communication skills Confidence using a CRM system and managing your own workload A positive attitude What will you get in return for your work as a Customer Engagement Advisor? 26,000 - 30,000 salary The chance to earn 4,000 pa bonus Optional overtime paid at time and a half Full training and ongoing coaching Excellent career progression within a rapidly growing business - the company actively develops people based on their strengths and interests and is happy to create opportunities as the business grows Opportunity to progress into a Claims Processor role after your initial training Planned private medical cover as the business grows Join a supportive team that genuinely celebrates success and helps each other develop If you're an engaging, people-focused professional looking for your next Customer Support Specialist opportunity, we'd love to hear from you. Send us your CV today - we can't wait to speak with you! Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
Aug 20, 2026
Full time
Do you have a natural ability to make people feel comfortable and genuinely listened to? If you enjoy talking to people, building relationships and making a real difference every day, this Customer Support Specialist role based in the centre of Altrincham could be the perfect fit. We're recruiting for a fast-growing and ambitious business looking to expand their friendly team with a Customer Engagement Advisor. This is a genuinely rewarding role where you'll finish each day knowing you've helped someone access support that could make a real difference to their life while also having the chance to earn up to GBP4,000 pa in bonuses. What will you be doing as a Customer Engagement Advisor? This is much more than a typical customer service role. You'll be supporting customers who have already enquired about claiming a government benefit, helping them take the first step towards accessing the financial support they may be entitled to. Duties will include: Making outbound calls to customers who have enquired about the services the company provides (no cold calling!) Speaking with customers over the phone throughout the day, handling enquiries and following up warm leads Building trust and rapport with older customers, making them feel comfortable, supported and understood Clearly explaining the service and answering questions with patience and empathy Handling objections gently but confidently, guiding customers through the next steps Managing your own pipeline of enquiries using the CRM system Booking suitable customers into appointments with the Claims Processing team We would LOVE to hear from you if you have the following skills and experience: Whether you've worked as a Telesales Executive, Appointment Setter, Customer Service Advisor, Customer Experience Advisor, Contact Centre Advisor, Call Centre Advisor, or in another telephone-based customer service role, we'd love to hear from you. You'll have: A confident, engaging and friendly telephone manner The ability to make outbound calls on a daily basis Experience in pensions, insurance, claims, or other financial services based industries would be interesting but is not essential A kind, compassionate and patient approach The ability to quickly rapport and gain people's trust to guide them to making an appointment Clear, easy-to-understand communication skills Confidence using a CRM system and managing your own workload A positive attitude What will you get in return for your work as a Customer Engagement Advisor? 26,000 - 30,000 salary The chance to earn 4,000 pa bonus Optional overtime paid at time and a half Full training and ongoing coaching Excellent career progression within a rapidly growing business - the company actively develops people based on their strengths and interests and is happy to create opportunities as the business grows Opportunity to progress into a Claims Processor role after your initial training Planned private medical cover as the business grows Join a supportive team that genuinely celebrates success and helps each other develop If you're an engaging, people-focused professional looking for your next Customer Support Specialist opportunity, we'd love to hear from you. Send us your CV today - we can't wait to speak with you! Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
