Service Desk Analyst

IT Service Desk
£21 Per Hour, Inside IR35
On-Site
Cardiff
4 Weeks (Possible extension)

Your new company
A fantastic company based North of Cardiff

Your new role
Responsible for delivering first-line technical support to staff and representatives, including responding to support queries and logging incidents and service requests using the organisation's call logging system. Duties include providing user assistance across IT systems, diagnosing issues, and offering guidance on appropriate solutions.

What you'll need to succeed

• Provide first-line technical support by responding to IT-related incidents and requests via phone, self-service portal, email, and Teams in a timely and friendly manner.
• Troubleshoot and diagnose IT-related issues, offering effective solutions or workarounds to restore normal operations.
• Escalate complex or unresolved issues to appropriate support teams.
• Log and track all reported incidents and problems, ensuring accurate and detailed documentation of troubleshooting steps and resolutions.
• Assist end-users with installation, configuration, and maintenance of hardware, software, applications, and peripherals.
• Manage user accounts by creating, modifying, and deleting accounts across various systems and applications, in line with security policies and procedures.
• Contribute to and maintain a comprehensive knowledge base by documenting solutions, workarounds, and best practices.
• Promote IT security practices such as password management and data protection.
• Stay informed about the latest security threats and advise users on preventative measures.

What you'll get in return

• £21 Per Hour

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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