Service Delivery Planner

Role: Service Demand Planning AssociateLocation: Burgess Hill (Hybrid - 2 days per week in the office)Hours: Full timePay: £15-£17 per hour PAYE (excluding holiday pay) / £19.89-£22.55 per hour UMB (including holiday pay)Contract: 9-month contract (inside IR35)

An excellent opportunity has arisen for a Service Demand Planning Associate to join one of our longstanding clients, a leading organisation based in Burgess Hill.

Benefits:

• Hybrid working (2 days in the office, 3 from home)
• Weekly competitive pay
• Collaborative and supportive team culture
• Opportunity to contribute to key supply and demand processes within a market-leading organisation

The Requirements:

• A-level education or equivalent, with GCSEs (including English and Maths at grades A-C)
• Experience within a demand planning or scheduling role (desirable)
• Strong analytical and organisational skills, with high attention to detail
• Proven ability to manage multiple priorities in a fast-paced environment
• Confident communicator with experience managing internal and external stakeholders
• Experience using CRM or ERP systems (e.g., SAP)
• Ability to work independently and collaboratively within a cross-functional team
• Resilient, adaptable, and comfortable handling multiple enquiries

The Role:

• Coordinate supply-demand balancing processes to ensure optimal resource allocation and customer satisfaction across the UK and Ireland
• Monitor service activity levels, anticipate issues, and implement corrective actions to maintain balance between supply and demand
• Support demand-supply meetings with analysis and insight to aid forecasting and planning decisions
• Maintain high data accuracy and system quality for inventory and planning records
• Work closely with internal teams to ensure accurate forecasting and effective communication of service requirements
• Support both short-term and mid-to-long-term planning activities, ensuring capacity alignment
• Collaborate cross-functionally with teams including Logistics, Technical Service Managers, Sales, and Customer Projects
• Contribute to process improvement initiatives and identify opportunities for efficiency gains

If you're keen to join an exceptional team where you can play a key role in ensuring seamless service operations and planning excellence, please apply to this Service Demand Planning Associate role below or call Chloe McCausland on between 8:30am - 5:00pm.