Claims Handler - Marine Cargo & Freight Liability

Claims Handler (Marine Cargo & Freight Liability)

Location: Basildon

Benefits: Clear Progression Path, Remote Working (if required)

The Company

Our client provides worldwide shipping solutions across a group of brands and is expanding its in-house claims function. You will support the Claims Supervisor and Claims Manager, handling cargo and freight liability claims from first notification through to final settlement for Scan-Shipping, SSC, ICT and Strait Air. You'll join a close-knit central claims team in Basildon and collaborate with colleagues across the UK and North America.

The Role

This is a full-time, remote or office-based position (Monday to Friday, 08:30-17:00). You'll investigate and manage claims day-to-day, negotiate outcomes in line with contractual terms and relevant international conventions, and maintain accurate records on the claims system.

Key Responsibilities

• Open and maintain claim files; complete daily data entry on the claims system (including Phoenix).
• Issue letters of acknowledgement and intent to claim; keep all parties updated throughout.
• Gather evidence and policy/contract documents; complete internal discovery and research across group offices.
• Liaise with clients, group offices, insurers and third-party claimants (e.g., subrogated insurers, surveyors, lawyers).
• Instruct cargo surveyors and/or lawyers where required and monitor progress to conclusion.
• Assess liability and quantum; negotiate and adjust claims in line with contract terms and relevant international conventions within authority levels.
• Process settlements and recoveries; raise/approve inter-company invoices and claims payments.
• Extract and collate file documents from Phoenix; request any missing paperwork from agents and clients.

About You

• Experience with marine cargo or freight liability claims is advantageous; training provided as needed.
• Strong written and verbal communication; confident stakeholder management.
• Highly organised, numerate and detail-focused, with the ability to prioritise a busy caseload.
• IT-literate (claims systems and MS Office); Phoenix experience helpful but not essential.

Hours, Benefits & Progression

• Clear progression path with potential promotion to Senior Claims Handler (subject to training and performance).

How to Apply

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