Income Recovery Assistant

Futures Recruitment Services Ltd is excited to be partnering with a local government organisation to find a dedicated Contract Income Recovery Assistant. This is an excellent opportunity for an experienced administrator with a background in local authority income recovery, particularly in managing arrears and engaging with tenants through letters and phone calls. If you re a proactive communicator with knowledge of housing debt recovery processes, we d love to hear from you. This 6-month contract offers a chance to contribute to vital community services while enhancing your career in local government finance operations.

• Experience working in local government, ideally in arrears or income recovery roles.
• Familiarity with Civica CX, specifically the arrears module.
• Strong communication skills, with experience in sending letters and making phone calls.
• Ability to work 2-3 days per week in an office environment based in Littlehampton.
• Immediate availability for this contract position.

• Managing a portfolio of low-level tenant arrears accounts (under £1000).
• Processing arrear accounts daily by sending letters, making phone calls, and emailing tenants or relevant parties.
• Advancing cases through the income recovery process, including reminders and issuing formal notices.
• Taking payments online and assisting tenants with setting up direct debits.
• Collaborating closely with 2 Income Recovery Officers, escalating complex cases when necessary.
• Maintaining accurate records and ensuring compliance with local authority policies.

Interested candidates are encouraged to connect with Beverley Kent at Futures Recruitment Services Ltd to find out more and to submit your application. We look forward to helping you take the next step in your local government income recovery career.