Guest Experience Agent

GUEST EXPERIENCE AGENT - TEMP

LONDON

Get Recruited are recruiting on behalf of a hospitality group who are seeking a temporary guest experience agent to join their team. You will work full time Monday - Friday (40 hour working week)

This is a temporary role initially, with the potential to develop into a permanent role within the team.

What you'll be doing:

• Managing bookings.
• Processing reservation requests.
• Updating and maintaining the systems, processing bookings and ensuring all contact information is correct.
• Supporting with group or complex bookings when required.
• Deliver excellent service.
• Maintain detailed and accurate booking records in the reservations system.
• Ensure all quotes, amendments and confirmations are accurate.
• Provide professional and friendly communication at every stage of the booking journey.

What you'll need to bring:

• Experience from a Reservations Agent, Reservations Executive, Corporate Hospitality, Serviced Apartments, Group Reservations, Global Reservations, Hotel Reservations, Aparthotels, or Business Travel Background.
• Must have experience using reservations systems.
• Strong communication and service skills - professional, warm and solution-focused.
• Excellent attention to detail and accuracy.

We are progressing suitable candidates to interview immediately for this position, therefore, if you are interested and have the right experience then please send your CV for immediate consideration.

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