Repairs Administrator

Overview:

A well-established housing organisation is seeking a proactive and compassionate Repairs Administrator / Scheduler to support their property maintenance operations. The ideal candidate will have experience in social housing repairs, excellent communication skills, and a strong understanding of scheduling systems and customer service.

Please note: This is a part time (25 hour p/w role, with up to 8 hours overtime each week)

Key Responsibilities:

• Manage day-to-day repairs scheduling using systems such as Northgate V6, IMPACT, FLS, Pyramid, and Rocc.
• Liaise with residents, contractors, and internal teams to book routine, urgent, and emergency repairs.
• Maintain accurate records of resident details and repair statuses.
• Provide exceptional customer service, especially to vulnerable tenants, ensuring repairs are handled with care and efficiency.
• Coordinate with property managers, maintenance teams, and care workers to ensure smooth operations across multiple housing sites.
• Assist with invoice processing and ensure work is completed satisfactorily before payment.
• Use Outlook, Microsoft Teams, Excel, and 8x8 phone systems for communication and scheduling.
• Support reception duties and team meetings as needed.
• Investigate and negotiate best pricing for repair services.
• Maintain compliance with health and safety standards, including asbestos awareness.

Requirements:

• Previous experience in housing repairs administration or scheduling.
• Strong IT skills and familiarity with housing software systems.
• Excellent telephone manner and interpersonal skills.
• Ability to work independently and as part of a team.
• Asbestos Awareness Certification (desirable).
• Experience working with vulnerable individuals in a housing setting is a plus.

Benefits:

• Opportunity to work with a respected housing provider.
• Supportive team environment.
• Training provided on internal systems.
• Hybrid working